Service and Support
Sophos Network Access Control customer support is highly regarded, with excellent technical assistance, responsive service, and useful documentation. Users find the chat system beneficial for quick solutions. While some face timezone delays, particularly in Africa, the support remains helpful and reliable. The presence of local partners assists in regions like Nigeria, reducing dependency on international support. Some mention the need for greater understanding of specific configurations, yet the overall service is effective and fast.
Deployment
Sophos Network Access Control's initial setup is often described as straightforward and easy, typically taking between one day to a week. Prior knowledge can simplify the process significantly. Deployment usually involves a small team and is not overly complex. Maintenance requires minimal personnel, often just an IT manager. Complexity may arise based on specific environments, though most find the process manageable with good documentation and support. Users rate their experience positively, noting ease and reliability.
Scalability
Sophos Network Access Control is described as scalable, accommodating diverse company sizes from small to enterprise levels. Users report ease of expansion with its modular nature, allowing adaptation to varying user numbers without significant limitations. Despite its scalability, pricing tied to device count may concern smaller companies. For most, scalability rates high, supporting up to several hundred users effectively. Many users plan to continue using it, indicating satisfaction with its scalability.
Stability
Sophos Network Access Control exhibits strong stability and reliability with minimal downtime and no significant issues. Users report no bugs, glitches, crashes, or freezes, making it exceptionally secure and efficient. The performance is generally rated highly, notable for environments integrating multiple Sophos products. Despite some mentions of false positives, most feedback emphasizes its consistent stability, with ratings often reaching up to ten out of ten for reliability and performance, reflecting an overall commitment to user satisfaction.