Spiceworks Reviews

I use the solution to manage inventory. It helps us create and assign tickets.

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it.

The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

I have been using Spiceworks as a ticketing system for logging incidents, service requests, and other service desk-related functionality ever since I joined my company about a year and a half ago.

We're currently using a pretty old version of Spiceworks which is about three or four years old now and, although it is hosted in the United States with our USA team (which includes our infrastructure manager and IT security director), I believe it is based on-premises. When I joined the company here in Pakistan, it was already in place, and I just had to come in and start using it to support my team as a service desk manager.

In our engineering department, Spiceworks is being used globally as a remote service desk system by people who are not only in the United States and Pakistan, but also in India. In my team, there are six engineers working on it at present, in addition to the L2 team which includes two system administrators, a Linux administrator, and others, which comes out to a total of about 10 or 12 Spiceworks users in our company.

If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place.

This solution is primarily used as a ticketing system. For example, it can be used in finance and other areas. 

I used it in my home lab, just to do some tests.

I'm linking it to IT issues in the office. If there are problems, for example, the printer is not working, people write a message to me, create a new ticket, then send the ticket to me. I try to solve the problem. 

It's easy to understand. The documentation is also very helpful in figuring out the product. 

It's simple to use. 

The solution offers very useful integrations. 

It is stable and reliable. 

We use Spiceworks for IT ticketing. The main users are me and my staff, which includes two other people. We serve about 60 or 70 other people who submit tickets via email. They don't use Spiceworks to monitor how many tickets they have open. For the most part, they don't go to that page. They just send in their tickets and wait for us to respond. Since we're a smaller company, then the response time typically isn't too long.

Using Spiceworks, I was able to set up notifications. So, if the drives were getting full or something like that, it was helpful. Ticketing works really well. We've set up an email address where employees can send their requests. It creates a ticket automatically and sends it to me and my staff. We can then go see what the problem is and resolve it.

And we have some rules set up in there. If one of those rules is triggered, then it automatically sends an email. It tells us we need to look at that email. so that we can determine whether or not it's safe to go ahead and let through things like that are very helpful in keeping us able to serve our users.

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

My primary use is for documentation and monitoring the vital services.

My biggest need for using a network monitoring system was to track activity and find out what I've actually got out in the universe. When I came here, I had absolutely no documentation on this network whatsoever, and that's an 875 node network.

I have found a couple of features to be valuable. One, it shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know upfront. It's something you have to craft a script for and it's kind of a pain to have to do it every time. If I just want to quickly look and see who's logged on to their machine Spiceworks will tell me that. That's a very accurate and easy way to find software inventory of every machine that's out there. I do have a Microsoft Configuration Manager Server here and that will work okay. But Spiceworks definitely gives a much broader overview. The SCCN machine on the South Room Inventory and Compliance might tell me some of the other software that's on. For example, I've already caught several world-class operators here in our work environment putting the software on their machines that should not have and it was documented and they were disciplined because of it. I would say policy enforcement is definitely one of the bigger features overall that this solution gives.

Helpdesk and inventory are both equally valuable, and they form the true core of the product.

I don't have a specific organization at this time. I was a SpiceTrainer, and I helped other organizations deploy and manage their Spiceworks installations. When I began using the product, I was working for a company that had no helpdesk, and it was chaos. I was supposed to support 250 end users, and about 500 endpoints across four states. On my first day, a rainy one, I hadn't even removed my coat before a user was begging for help with a fax application. In less than six months, I had everyone in my division sending tickets and we were handling, on average, about 180 tickets per month. This was a drastic change from “just send an email” type of support and everyone was happier for it.

We use Spiceworks to monitor routers, switches, access points, and IP addresses.

Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor.