Trellix Helix Reviews

Name: Trellix Helix
Brand: Trellix
Rating: 4.4 (11 reviews)

4.4 out of 5

11 reviews
100% willing to recommend

What is Trellix Helix?

Trellix Helix is a cutting-edge product that revolutionizes the way businesses manage their data and streamline their operations. With its advanced features and user-friendly interface, Trellix Helix offers a comprehensive solution for businesses of all sizes. One of the key features of Trellix Helix is its powerful data management capabilities.

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Trellix Helix is the #7 ranked solution in top Security Incident Response solutions and #30 ranked solution in top Security Information and Event Management (SIEM) solutions. PeerSpot users give Trellix Helix an average rating of 8.8 out of 10. Trellix Helix is most commonly compared to Microsoft Sentinel: Trellix Helix vs Microsoft Sentinel. Trellix Helix is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 16% of all views.

Helped 842,767 peers since 2012

Featured Trellix Helix reviews

BiswabhanuPanda

Senior technical consultant at Hitachi Systems Micro Clinic

I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.

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Abanoub Alfy

Information Technology Security Analyst at EBC

We use Trellix Helix for protection against network attacks, TLS, and SSL attacks. We also use the solution for user behaviour accesses Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks. Trellix Helix's configuration and learning could be improved to identify…

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BiswabhanuPanda

Senior technical consultant at Hitachi Systems Micro Clinic

Helix will do well after the pandemic because everybody will be looking for a cloud solution and it is cloud-native. There are certain changes we are bringing onto our endpoint and our ETP network security. So everything makes an impact on Helix because every log and every change you can manage through Helix. Helix is directly integrated into a single sign-on platform, which is free FireEye customers. They can log into any of their incentives like if they want to log into the ETP, email security, they use a third-party sandbox and intel and FireEye integrates nicely into it. There are a lot of issues because of GDPR but otherwise, it is a very good platform.

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Trellix Helix mindshare

As of April 2025, the mindshare of Trellix Helix in the Security Information and Event Management (SIEM) category stands at 0.5%, down from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Information and Event Management (SIEM)

PeerAnalyst reports based on Trellix Helix reviews

Type	Title	Date
Category	Security Information and Event Management (SIEM)	Apr 1, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 1, 2025	Download
Comparison	Trellix Helix vs Splunk Enterprise Security	Apr 1, 2025	Download
Comparison	Trellix Helix vs Wazuh	Apr 1, 2025	Download
Comparison	Trellix Helix vs Microsoft Sentinel	Apr 1, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Sentinel	4.1	7.5%	93%	90 interviews Add to research
Splunk Enterprise Security	4.2	9.5%	93%	305 interviews Add to research

Valuable Features

Trellix Helix excels with easy integration and API connections, offering automation and false positive reduction. Users value its quick setup, predefined use cases, and AI capabilities for faster incident resolution. The environment supports over 400 connectors and enables effective email attack prevention. Advanced malware detection, query suggestions, and enrichments enhance its robust ecosystem. Users appreciate its speed and easy query language, benefiting large and small enterprises globally.

"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."
"As far as its core functionality goes, it’s spot-on."
"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."

Room for Improvement

Trellix Helix users suggest improvements in user interface and ease of use. API integration with third-party tools presents challenges. Users mention the need for more cloud connectors, better pricing, and an on-premises option. They note that integration capabilities require enhancement, along with clearer differentiation between normal and abnormal traffic. Support and response times from Martins and partners show inconsistency. Users also feel the dashboards could improve compared to competitors like Splunk and Securonix.

"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."
"There is room for improvement in the integration capabilities of third-party tools."
"We often rely on Martins to create logs and provide professional threat services rather than basic support."

ROI

Organizations experienced a significant ROI from Trellix Helix through enhanced incident response, reduced investigation time, and improved threat detection accuracy. Trellix Helix's automation features helped alleviate security team workloads, enabling them to focus on higher-priority tasks. Additionally, the streamlined workflows and comprehensive visibility into security events allowed for more efficient management of resources and faster decision-making processes. Trellix Helix's intuitive interface and robust capabilities contributed to substantial financial and operational benefits.

Pricing

Enterprise customers find Trellix Helix pricing on the higher side, with licensing based on EPS. Users report it is free when bundled with the FireEye cloud-based network security solution but requires a license for third-party logs. While some consider it expensive, others note competitive pricing, especially when purchased as part of a package. There are no hidden costs, but professional services can be costly. It is best suited for large enterprises rather than small businesses.

"I rate Trellix Helix a five out of ten for pricing."
"FireEye Helix is a little expensive."
"It could be cheaper, but that applies to every product."

Popular Use Cases

Trellix Helix is used by organizations for fast incident response, centralized SIEM functions, and advanced detection services. It integrates well with FireEye solutions, enhancing email and endpoint security while managing alerts, tickets, and ransomware playbooks. It supports data protection, malware investigations, and correlating endpoint data. Companies benefit from its ability to operate in restricted environments, preventing security threats, managing DDI and IOC feeds, and providing network, TLS, and SSL attack protection.

Service and Support

Trellix Helix customer service and support are largely praised for being responsive and efficient. Users express satisfaction with quick handling of critical issues, often within thirty minutes to an hour. While some mention minor delays, especially after company transitions, many find the support team helpful and informative. Although response times can vary, particularly with FireEye, most appreciate the professionalism and expertise. Trellix Helix is generally rated positively, despite some staffing challenges.

Deployment

Trellix Helix's initial setup is generally perceived as easy and quick, often completed in a day or within hours. Users find it straightforward, though integrating third-party logs can pose challenges especially with larger setups. Physical appliances are managed in data centers. Some initially faced issues with connectors, requiring troubleshooting beyond manuals. Direct support from experts proved beneficial. Deployments are efficient, needing specialized roles for smooth implementation, and it's highly rated for simplicity.

Scalability

Trellix Helix shows strong scalability from a technical perspective. Users acknowledge its ability to support both small teams and large enterprises. Economic constraints limit its adoption due to high costs, especially for those with tight budgets. While medium and large organizations find it a robust choice, cost issues cause some to overlook it for more economical alternatives. Despite this, its scalability is frequently rated highly, though not perfect due to varying experiences.

Stability

Trellix Helix is considered highly stable and reliable, frequently receiving ratings of nine or ten out of ten. There are no notable issues with bugs or freezing. While occasional performance issues are reported, they are easily resolved. Customer support-related incidents have occurred, though they are not linked to Trellix Helix's stability. It is crucial for users who require high availability for critical operations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Trellix Helix Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Comms Service Provider

16%

Computer Software Company

15%

Manufacturing Company

13%

Financial Services Firm

University

Government

Retailer

Non Profit

Educational Organization

Energy/Utilities Company

Healthcare Company

Insurance Company

Wholesaler/Distributor

Media Company

Construction Company

Mining And Metals Company

Logistics Company

Marketing Services Firm

Real Estate/Law Firm

Transportation Company

Performing Arts

Outsourcing Company

Hospitality Company

Compare Trellix Helix with alternative products

Learn more about Trellix Helix

The product allows businesses to store, organize, and analyze large volumes of data in a secure and efficient manner. With its intuitive interface, users can easily navigate through the system and access the information they need, saving valuable time and effort. Trellix Helix also offers seamless integration with other business applications, making it a versatile tool for businesses. It can be easily integrated with existing systems, such as CRM and ERP software, allowing for a smooth flow of data across different platforms. This integration ensures that businesses have a holistic view of their operations and can make informed decisions based on accurate and up-to-date information.

Another standout feature of Trellix Helix is its robust reporting and analytics capabilities. It provides businesses with real-time insights and actionable intelligence, enabling them to identify trends, spot opportunities, and make data-driven decisions. The customizable dashboards and reports allow users to visualize data in a meaningful way, making it easier to understand complex information and communicate it effectively to stakeholders.

Trellix Helix offers advanced security features to protect sensitive business data. It employs industry-standard encryption protocols and access controls to ensure that data is secure and only accessible to authorized personnel. This level of security gives businesses peace of mind, knowing that their valuable information is protected from unauthorized access or breaches.

Helix is a comprehensive and user-friendly solution for businesses looking to optimize their data management and streamline their operations. With its advanced features, seamless integration, robust reporting, and analytics capabilities, as well as top-notch security, Trellix Helix empowers businesses to make informed decisions, improve efficiency, and drive growth.

Trellix Helix was previously known as FireEye Helix, FireEye Threat Analytics.