Service and Support
Visual Paradigm's customer support receives mixed comments. Some users find online support lacking, while many praise the quick response times and helpfulness of the technical support team. Community support and online documentation are often used as resources. Many users skip direct contact with support, opting for external help or internet searches. Challenges with international support access are noted, yet those engaging with support frequently find it responsive and satisfactory.
Deployment
Visual Paradigm's initial setup is typically easy and straightforward, requiring minimal time, often between 10 to 20 minutes. Many users report a smooth installation, whether deploying on Windows, servers, or the cloud. Some users, especially beginners, find the vast array of options and concepts non-trivial, suggesting a need for orientation. Users appreciate the downloadable install process, and find it easy to switch between tools and use various deployment models depending on customer needs.
Scalability
Many found Visual Paradigm to be scalable, adaptable for both small teams and larger enterprises. Some noted it runs well with proper hardware, while others highlighted cloud repository options. There were mixed opinions about its scalability compared to other tools, and some mentioned a learning curve. It caters to different company sizes, with professional and enterprise versions available. Most users didn't encounter significant issues related to its scalability.
Stability
Visual Paradigm is praised for its stability across multiple users. Many report no crashes or stability issues, while some mention occasional bugs, such as with Microsoft SQL Server tables, that can be worked around. Updates contribute to its reliable performance, though some note that powerful hardware is beneficial for optimal operation. Ratings frequently fall between eight and ten out of ten, emphasizing a high, yet slightly improvable, level of stability.