Zscaler Cloud Firewall Reviews

Name: Zscaler Cloud Firewall
Brand: Zscaler
Rating: 4.2 (16 reviews)

4.2 out of 5

16 reviews
100% willing to recommend

What is Zscaler Cloud Firewall?

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.

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Zscaler Cloud Firewall is the #23 ranked solution in best firewalls. PeerSpot users give Zscaler Cloud Firewall an average rating of 8.4 out of 10. Based on the analysis of the 16 most recent Zscaler Cloud Firewall reviews, the overall sentiment is positive, with a sentiment score of 7.8. (Among the highest in the category). Zscaler Cloud Firewall is most commonly compared to Fortinet FortiGate: Zscaler Cloud Firewall vs Fortinet FortiGate. Zscaler Cloud Firewall is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Buyer's Guide

Zscaler Cloud Firewall

November 2024

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Featured reviews

Vikram Srirama.

Deputy General Manager at Sagility

Zscaler Cloud Firewall is a cloud-based solution. Zscaler Cloud Firewall is a good product. Since it's a SaaS product, most of the maintenance of devices is eliminated, and it is bundled with your secure web gateway. People should use Zscaler Cloud Firewall for their remote users or work-from-home users. Overall, I rate Zscaler Cloud Firewall a nine out of ten.

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Carlos Snel

Director at Aquila ICT Solutions

When it comes to customer support, there is room for improvement in Zscaler's service. While it's not the worst, it could be more client-centric. One significant area that needs attention is the geographical coverage of its data centers. Although they have prominent data centers worldwide, they are not evenly distributed, particularly in remote locations. For global multinationals, expanding data center coverage is essential to reduce latency and provide better service. Improved reporting features that automatically adjust to the user's location and offer more granular insights into non-business traffic usage would be beneficial for organizations looking to manage their network effectively.

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Bhaskar Rao

Network manager admin at Yamaha

The product's initial setup phase is moderate in level, so it is neither very complex nor very easy. For the deployment, my company first needs to gather all the requirements of the users and the domain names and consider how many users there are in the company. In the implementation and planning part, my company needs to consider what kind of policies we will create while ensuring that the policies are created based on the requirements of the users. There is a need to segregate the users' requirements since there are separate departments in the company, like the HR department, sales department, IT department, and manufacturing department, so that our company can create policies depending on their requirements. On-site, if you want a GRE tunnel, our company can handle GRE tunnel traffic routing and Zscaler Cloud Firewall, after which Zscaler will take action based on the policies created by our organization. For the deployments and maintenance, a team of five members consisting of two managers and three engineers is required.

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Zscaler Cloud Firewall mindshare

As of December 2024, the mindshare of Zscaler Cloud Firewall in the Firewalls category stands at 0.3%, down from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Firewalls

PeerAnalyst reports

Type	Title	Date
Category	Firewalls	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	Zscaler Cloud Firewall vs Netgate pfSense	Dec 22, 2024	Download
Comparison	Zscaler Cloud Firewall vs Fortinet FortiGate	Dec 22, 2024	Download
Comparison	Zscaler Cloud Firewall vs OPNsense	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
Fortinet FortiGate	4.2	20.5%	90%	317 interviews Add to research
Netgate pfSense	4.3	18.6%	94%	206 interviews Add to research

Valuable Features

Zscaler Cloud Firewall is praised for its SSL feature, URL filtering, sandboxing, DLP, Cloud Application Control, simplicity, broad security offerings, advanced tech protection, easy deployment, flexibility, cost-saving OpEx model, smooth configuration, management experience, in-depth visibility, granular rule-setting, VPN package, and exceptional control over internet traffic. Users appreciate its ability to handle mergers, integrate with security features, provide effective traffic management, and pinpoint network issues quickly.

"If malicious traffic attacks our on-premises servers, then it gets blocked by Zscaler Cloud Firewall."
"The product’s firewall and VPN package are fantastic compared to any other solution."
"Zscaler Cloud Firewall understands the applications in the current generation and adapts to the present generation cloud applications."

Room for Improvement

Zscaler Cloud Firewall needs improvements in web browser isolation, application settings customization, email and USB data leak prevention, integration with legacy systems, deployment simplicity, CASBs, policy management, geographical coverage, pricing for smaller organizations, support services, reporting features, blocking capabilities, and dynamic cloud applications understanding. Issues with internet access denial due to organizational policy changes, IP address geographical mapping, and firewall insights visibility with standard licenses also need addressing in the next release.

"Apart from the issues associated with the product in areas like the DC performance issues and DC failover, Zscaler Cloud Firewall's IP should not have a proxy IP."
"Pricing is a challenge."
"Zscaler Cloud Firewall should have a better understanding of all dynamic cloud applications."

ROI

Users have reported significant cost savings and improved security from Zscaler Cloud Firewall. It has enabled businesses to reduce reliance on traditional hardware, streamline operations, and maintain robust security at a lower cost. The ease of deployment and management has reportedly freed up IT resources, contributing to better productivity and efficiency. Enhanced network performance and protection have resulted in a positive return on investment for many users.

Pricing

Users have mentioned that Zscaler Cloud Firewall's pricing is higher compared to Fortinet. However, they have also stated that there are different subscription models available and that the cost is fairly justified considering the support provided. It is mentioned that there is an annual license required for the use of the firewall, and although there are licensing costs, it is not considered a cheap vendor.

"The product is a bit expensive compared to the solutions offered by its competitors, like Palo Alto. There is a need to make yearly payments towards the license in charges associated with the product."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing an eight out of ten."
"It comes at a significantly reduced cost while ensuring control and effectiveness."

Popular Use Cases

Zscaler Cloud Firewall is primarily used for secure internet access, blocking malicious and unauthorized IPs, and protecting remote access and Office 365. It provides an easy replacement for on-premise firewalls and VPNs, ensures secure communication between offices and external servers, allows granular policy deployment, inspects traffic, and manages internet filtering. It is widely used by small to medium-sized enterprises, financial institutions, branch offices, and retail stores.

Service and Support

Customer service and support of Zscaler Cloud Firewall are generally praised for being responsive, knowledgeable, and helpful. Users mention quick responses, smooth second-level support, and effective handling of critical issues. Some note that support is especially good during business hours but has minor gaps during holidays. There is room for improvement in addressing specific client needs and concerns promptly. Users rate support between seven and eight out of ten, describing it as very good to fantastic.

Deployment

Zscaler Cloud Firewall's initial setup is largely straightforward and user-friendly. Complexity varies based on customer requirements and site numbers. Deployment can take from a few days to a month, depending on user count and technical needs. Technical errors may occasionally slow progress. Customers often complete setup with support from Zscaler. Maintenance is included, with 24/7 cloud server upkeep. Proper planning, such as integrating with firewalls, can expedite the process. Initial implementation is generally easy and automated.

Scalability

Zscaler Cloud Firewall scales well with enterprise-level organizations and various company sizes. It is fast to implement, supports thousands of users, and adapts to different geographies without issues. Users often rate its scalability highly, describing it as straightforward to expand and manage, with minimal challenges in accommodating growth.

Stability

Zscaler Cloud Firewall is praised for its stability, being reliable and free of major bugs or crashes. Users report it is effective in large organizations, including banks. While some minor performance issues occur, they are not critical. Stability ratings vary, with many giving it nine or ten out of ten. It has been recognized as a leader in the Gartner Magic Quadrant. Users appreciate its redundancy and ability to handle outages effectively.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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