AppDynamics Reviews

From a reporting and dashboarding perspective, their API, which is what I deal with the most, is unmatched by any company that I've come across.

We're able to get a single view into applications and their performance; the way they run, errors, and trends. We're able to turn that around back to the developers and help them tweak their code and applications.

Coordinating upgrades across systems would absolutely be a huge benefit. I don't deal with a lot of the upgrades. I just get the emails saying that there have been upgrades. We're on the SaaS platform, so I don't see the platform upgrades, either. Nonetheless, that would actually be a huge benefit.

I haven't seen any downtime myself.

I haven't seen a whole lot of limitations from an input perspective. It’s been pretty good so far. The performance actually blows the competition away, from what I've seen.

When I open a ticket, it is resolved quickly. They are very responsive; very fast to get back to us and very thorough with their answers. I’m happy with the resolution.

I was involved in the setup of the single sign-on integration for our company, as well as getting the users set up and trying to get permissions set up. That required a little finessing and conversations with AppDynamics, but for the most part, it was pretty simple.

Reach out anytime you have questions, because they're very responsive to answer.

I primarily use AppDynamics for application performance monitoring.

AppDynamics provides visibility on slowness or problems in production and processes in revenue-related products or software, as well as generating performance and availability metrics. This enables understanding of users' end-to-end experience and provides information on user behavior.

AppDynamics' most valuable feature is Business iQ, which is based on analytics.

The Log Analytics feature is a bit complicated. There are also some bugs in the solution that need to be fixed.

I've been using AppDynamics for five to six years.

AppDynamics is stable and reliable.

AppDynamics's technical support is great.

Previously, I used Micro Focus OpsBridge but switched as it wasn't keeping up with the latest market trends in monitoring.

The initial setup for the SaaS solution requires little to no effort, but the on-prem version is more complex

AppDynamics is one of the most expensive solutions on the market. The typical licensing fee for a small customer would be $500k plus, with additional fees for professional services. The price also varies depending on whether the customer goes for the on-prem or SaaS solution, with the on-prem version potentially extremely expensive because of the hardware requirements.

We evaluated Moogsoft and Dynatrace.

I would rate AppDynamics nine out of ten.

We use AppDynamics mainly for troubleshooting the database side. If there is any issue that is happening, we go through layer by layer from the start of the application, for example, the UI layer. We go all the way to the database layer to show where the exact problems are. Additionally, we use it for other monitoring and alerting purposes.

The solution could be more user-friendly for diagnostic purposes. Anyone who is using the solution should be able to infer what that error is about, they should be able to troubleshoot it better.

I have been using AppDynamics for a year and a half.

AppDynamics has been stable.

I have found AppDynamics to be scalable.

We have 25 users using this solution in my organization.

We have previously used HP OpenView and Dynatrace. The client wanted to move from Dynatrace to AppDynamics and this is why we are using AppDynamics.

AppDynamics is easier to install compared to other solutions.

We have our own IT team that can support the installation. We have partners that can assist with the installation if needed.

There is a license to use this solution. However, the clients pay for the licenses we are the service provider.

I would recommend this solution to others.

I rate AppDynamics an eight out of ten.

We use it for service level monitoring.

Currently, we use AWS. Recently, we started using Serverless AWS as we use communities for all our other services. For containers, we use Serverless AWS, and we use databases, like Cassandra Aurora. The product integrates well with all of them.

We previously had an operations team continuously monitoring applications. Now, they just have set things up and our developers can monitor, view, and act on them, accordingly. Also, we set up alerts recently so we can fix any issues more quickly in production.

It shows inter-service activities very easily. We were having issues with this primarily, so this was one of the most important areas for us. 

We have been using Cassandra. So, it has agents specific for each middleware, helping us check this application.

They are using Flash for their website, which is very slow. We had hoped the website would be much faster to use, and that is definitely what we want to see. 

Their agents sometimes claim to be very lightweight, especially with databases, but they are very heavy. They can take up more compute than the actual work that we need to do. I do hope that they can improve on this.

There is no issue with stability. However, most of the time, it is just slow.

Currently, scalability is not that great. We are a B2B company, so we have currently enabled it for about ten customers. We would like to proceed and have it more customer environments as well. However, we see with just ten customers that the dashboard is very slow. We would like them to improve on this.

We have had many AppDynamics engineers come to our office and explain us how to use it and set it up. They have come onsite many times and explained to the developers different topics.

The integration and configuration of this product in our AWS environment was not trivial. We needed experts to come onboard and explain it to us. With their help, it was easy.

We have partially seen ROI.

We checked out Datadog, but we just wanted a monitoring solution. We already had a logging solution and other relevant solutions, so we narrowed it down to AppDynamics.

It was easy to jump onto AppDynamics's limited licensing plan, so we easily could evaluate it. Later, we received good customer support and could interact with them easily. That is how we finally decided.

Depending on your use case, this is only a monitoring solution. If you don't have an in-house logging solution, or if your primary use case is to debug, you should consider choosing other alternatives. If only you want monitoring, AppDynamics will do.

We are only using the AWS version.

Now, my team is not that close to the APM information. Using AppDynamics, it was possible to delegate how to read information on the client side because of how easy that is.

The most valuable features are:

• Error analysis in the troubleshooting sections go straight to the point.
• Autodiscovery of transactions.

If you are analyzing real time dashboard or metrics, AppDynamics will give you a refresh each minute, no matter what number you are watching.

This is a real situation when you are facing the screen during a load test or a the "hot" midnight of cybermonday for instance. When you have high stress of visits I do not know if you are more stress because of the amount of visits or because you have to wait eternal 60 seconds to find out it things are going well or you already have mess. And is even worse when you see suddenly a worse number but you do not know if this is a an spike or meanwhile your system is already "down", You just think in other tools with high "resolution" like CA (every 15 seconds.

Once you reach the limit of sizing in resources, the application becomes unstable.

We did not really encounter any scalability issues.

Customer Service:

Customer service is 3/10.

Technical Support:

Technical support is 6/10.

We previously used Introscope, which was difficult to use and not intuitive at all

Initial setup was easy going with a wizard.

A local vendor with a very good level of expertise implemented it for us.

I have never calculated ROI, but I need to do that.

It is not a cheap tool, but you also save in manpower to setup because it is easy and fast. At the end of the day, I think the revenue is much better.

BUT, they have an awful co-term mode of licensing.

Two years ago, we evaluated Dynatrace and New Relic.

I primarily use AppDynamics for my servers.

AppDynamics' best feature is automation - for example, when I add a note, it can understand the data automatically.

AppDynamics' modules and hardware resources are very high.

I've been using AppDynamics for a year.

AppDynamics is stable and reliable.

AppDynamics' scalability is good.

I didn't have a good experience with AppDynamics' technical support. Its knowledge base is locked up and unavailable.

I also work with Zabbix, which has better education and hardware specification, though AppDynamics is more user-friendly.

The initial setup was complex because we had to configure every agent and module, use a specific server for every module, and manage every visual and virtual machine.

I used an outsourced company.

AppDynamics is really pricey as it requires licenses for every feature.

AppDynamics forces you to depend on the company to do what you want, which may be a negative if you prefer to work independently. I would rate AppDynamics as seven out of ten.

We use AppDynamics to evaluate an application we were using. The name of the application was called Liferay and it is an open-source portal, and we wanted to evaluate the performance of our application.

AppDynamics is a solution that requires extra learning and could be more user-friendly. Additionally, automated reports would helpful similar to have they have in Google Analytics.

I have been using AppDynamics for one week.

AppDynamics is scalable.

I have not contacted support from AppDynamics.

I was evaluating AppDynamics and applications inside Microsoft Azure.

I rate AppDynamics a five out of ten.

We've been able to chase down some big problems with our website. When the problems are more obscure in nature, it's allowed us to drill down into our code and find things we wouldn't normally be able to find as easily.

It's actually saved us tons of man hours because we've been able to narrow in on where actual problems are, rather than having to chase our tails looking at everything along the way. It's changed the target area. It's reduced that dramatically, so we know where to look for problems quicker.

Things I struggled with most were the visual widgets in dashboards. I feel like there could have been more online guidance.

Synthetics would be much easier if we didn’t have to learn Python and could use a GUI tool like Dynatrace.

I would also like to see alerting if our transactions or log transactions daily allowance has been met.

I like the looks of the network feature coming. That looks really cool. As far as the product itself, I've been really happy. Everything I've needed from it has been easy to find. Beyond the items I’ve mentioned, I don't have any big ideas for enhancements. As I’ve mentioned, I've been happy with what we have.

It's worked when we needed it, all the time. It's been very stable. I've never had an issue with it.

I don't have much experience with scalability. We're smallish, I'd say. We're a web farm of 4-8 servers. Even during the busy times, it's scaled for what we've needed it. I've never had to test that.

Technical support has been awesome. I've only had to call them a couple of times. Every time I did, I got an immediate response and they weren't happy until I was happy. Of all the tech companies I've ever worked with, they're definitely one of my favorites to work with.

We did not previously use a different solution. That was the thing: It was an untapped area for us, really. I guess when we found them at another conference, Velocity, a few years ago, and decided it was something we really needed.

I think my boss at the time looked at New Relic and maybe Dynatrace. We didn't know much about APM at the time, but I think pricing was the overall factor there.
To be perfectly honest, to me, the most important criteria when selecting AppDynamics was the experience. We had a really great sales team to work with. They made it easy. The support we got along the way was phenomenal.

Take time to get into the forums. That wasn't something we did right away. The forums, the online AppDynamics University, all of them are really, really helpful.
I've been really happy with it and everything we want it to do, it's done. If it was something we thought couldn't be done when we reached out to support, we got help to the ends we needed it.

We will be using other AppDynamics products. We just started, actually; we signed a contract a few months ago. A lot of that stuff is new to us. We're mainly skilled in APM. We're learning the synthetics and the transaction analytics now, which look to be really promising. I'm excited about the demos we've seen. We've had some professional time with a couple of consultants, who showed us how to use them. It looks really, really valuable.