AppDynamics vs New Relic comparison

AppDynamics and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. AppDynamics is ranked #5 with an average rating of 8.2, while New Relic is ranked #3 with an average rating of 8.1. AppDynamics holds a 5.4% mindshare in APM, compared to New Relic’s 8.7% mindshare. Additionally, 89% of AppDynamics users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

AppDynamics

Read 156 AppDynamics reviews

15,054 Views
9,654 Comparison Views

89% willing to recommend

New Relic

Read 157 New Relic reviews

20,148 Views
15,881 Comparison Views

94% willing to recommend

AppDynamics

New Relic

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Executive SummaryUpdated on Jul 24, 2024

AppDynamics and New Relic are top contenders in the application performance monitoring category. AppDynamics seems to have an upper hand in reporting capabilities, while New Relic is favored for its integration options.

Features: AppDynamics provides real-time monitoring, deep-dive diagnostics, and transaction tracking. New Relic offers real-time data analytics, extensive integrations, and diverse connectivity options.

Room for Improvement: AppDynamics could enhance analytics, dashboard flexibility, and alerting systems. New Relic could improve their alerting system, data visualization tools, and initial documentation quality.

Ease of Deployment and Customer Service: AppDynamics has a straightforward setup and exceptional, personalized customer support. New Relic offers easy deployment with better initial documentation but equally good customer service.

Pricing and ROI: AppDynamics is viewed as cost-effective with better ROI due to its licensing models. New Relic, though higher in cost, justifies the price with a feature-rich offering and high value.

To learn more, read our detailed AppDynamics vs. New Relic Report (Updated: October 2024).

Buyer's Guide

AppDynamics vs. New Relic

October 2024

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Categories and Ranking

AppDynamics

Ranking in Application Performance Monitoring (APM) and Observability

5th

Ranking in Mobile APM

3rd

Average Rating

8.2

Number of Reviews

156

Ranking in other categories

Container Monitoring (3rd)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Ranking in Mobile APM

2nd

Average Rating

8.4

Number of Reviews

157

Ranking in other categories

Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Cloud Monitoring Software (4th), AIOps (3rd)

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AppDynamics is 5.4%, down from 6.5% compared to the previous year. The mindshare of New Relic is 8.7%, down from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Q&A Highlights

SystemsEngineer234z

Principal Enterprise Systems Engineer at a healthcare company with 10,001+ employees

Dec 10, 2020

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.

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Featured Reviews

Venus Yaker Dalton

Information Technology Specialist at 3M

Oct 5, 2023

Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping

As for areas of improvement, AppDynamics could benefit from greater integration with emerging technologies such as artificial intelligence and machine learning. This would allow the tool to automatically analyze and correlate application performance and behavior data to detect patterns and anomalies not evident to users. Additionally, the ability to track performance in multi-cloud environments would be valuable as many organizations are adopting hybrid cloud or multi-cloud strategies. In terms of additional features, it would be beneficial to include a capacity management module that allows operations teams to proactively plan and adjust capacity, avoiding performance issues related to lack of resources.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Dec 22, 2022

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to take a report, and in particular, a visual, and link it to actual application performance and then the consequences. This means you can show how an incident or action has an effect on the business."

"The solution helps us save a lot of time on certain tasks."

"It helped to find quick solutions for specific business transactions."

"It reduces the time to resolve issues and requires less manpower."

"The monitoring is similar to Dynatrace."

"The most valuable feature is the flow map."

"The most valuable features of AppDynamics is the scalability and monitoring."

"End-user monitoring (web and mobile)"

More AppDynamics pros

"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."

"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"The pricing is pretty good."

"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."

"The most valuable feature is the ability to manage the application flow."

"End-user Synthetics and monitoring are very good."

"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."

More New Relic pros

Cons

"The integration ability of AppDynamics with other performance testing tools is an area with shortcomings where improvements are required."

"An area that has room for improvement on the CR and ERP would be the addition of monitoring of the internal solution. For example, you can monitor the day-to-day and everything in the transactions with AppDynamics, but there's also a lot going on in the kernel itself that you cannot monitor. The automation needs to improve as well. As it stands, a lot of customization needs to happen before you can use AppDynamics."

"AppDynamics' modules and hardware resources are very high."

"The GUI can be overwhelming at first to a novice Dev or Ops support person, and the possible root causes of an issue do not bubble up to the first screen you see."

"AppDynamics is agent-based, so some customers are reluctant to install the agents in all their production environments. It would be helpful if they had an agentless version. It covers applications on the server, but the solution is weak on the network side. The agent is not deployed on the network components, so it cannot provide complete information about issues on the network layer."

"Sometimes, it is hard to navigate through and find if something is wrong or figure out where an error stemmed from."

"Regarding Search Guard functionality, there is room for improvement."

"This solution is expensive."

More AppDynamics cons

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"Compared to their competitors, they are missing some features at the moment."

"It would be nice if there were pre-made dashboards."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

"We have had issues with our agents going offline."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"There were some settings we had issues with."

More New Relic cons

Pricing and Cost Advice

"We do not have any issues with the price."

"There is a license to use this solution. However, the clients pay for the licenses we are the service provider."

"Yearly payments have to be made toward the licensing costs of the solution. The solution has no additional costs apart from the licensing costs."

"The pricing model for AppDynamics could be better. You have to subscribe to a yearly or a three-year licensing, which isn't very handy. The solution is one of the most expensive in the market today."

"AppDynamics is priced on the higher side."

"There is a license needed to use the solution and it is expensive. The licensing model needs to improve."

"For those who appreciate the value and had issues with the visibility of the performance of their applications, then the pricing is good. For somebody who does not need it, it can be pricey, but overall, it is worth the money which it costs."

"As compared to other applications, its price is moderate. Its price is neither very high nor very low."

More AppDynamics pricing and cost advice

"The solution is less expensive than AppNeta."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"Cost is significant with a lot of extras."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The detection piece of it brings us a big return on investment."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Answers from the Community

SystemsEngineer234z

Principal Enterprise Systems Engineer at a healthcare company with 10,001+ employees

Dec 8, 2020

Any advice about APM solutions?

2 out of 5 answers

reviewer802371

Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees

Oct 20, 2020

Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

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reviewer1352679

IT Technical Architect at a insurance company with 5,001-10,000 employees

Oct 20, 2020

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future. We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation. We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing. Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools. I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions. You will need additional monitoring products to capture data and feed them. Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment. Here's a quick pro/con list on Dynatrace & New Relic from our analysis. New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product. New Relic Cons: Requires lots of manual configurations to implement and support. Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this. Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful. High integration of infra and APM data for full-stack observability and engineering. Topology and trace discovery is more reliable than other products or our CMDB. Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting. AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project. Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis. Host, process, and service data is not available to query within the product. Alarm processing lacks some granular controls. The Plug-in library is less robust. Good luck with your decision!

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Top Industries

By visitors reading reviews

Educational Organization

48%

Financial Services Firm

16%

Computer Software Company

Manufacturing Company

Educational Organization

45%

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

See all answers

APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit

Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...

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What do you like most about AppDynamics?

The solution saves time and cost.

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...

See all answers

What is your primary use case for New Relic Insights?

It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this Ne...

See all answers

Comparisons

Dynatrace vs AppDynamics

Compared 20% of the time

Datadog vs AppDynamics

Compared 10% of the time

Splunk Enterprise Security vs AppDynamics

Compared 9% of the time

Elastic Observability vs AppDynamics

Compared 7% of the time

SolarWinds Server and Application Monitor vs AppDynamics

Compared 6% of the time

More AppDynamics Competitors

Dynatrace vs New Relic

Compared 13% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 10% of the time

Grafana vs New Relic

Compared 7% of the time

Prometheus vs New Relic

Compared 3% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

AppDynamics

November 2024

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Buyer's Guide

New Relic

November 2024

Download New Relic product report

Also Known As

AppD, AppDynamics APM

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Learn More

AppDynamics

New Relic

Overview

AppDynamics is a comprehensive tool used for monitoring application performance, identifying user issues, analyzing traffic, managing infrastructure, and performance testing. It supports environments like Kubernetes, WebLogic, and Azure, and is crucial for industries such as banking, telecommunications, and financial services.

AppDynamics offers a robust solution for application performance monitoring, enabling deep diagnostics, transaction tracing, and root cause analysis. Users benefit from its real-time monitoring and comprehensive analytics capabilities. It's designed for ease of implementation and scalability, featuring intuitive dashboards that streamline infrastructure optimization and enhance user experience. AppDynamics supports extensive third-party extensions and provides proactive monitoring and alerting to ensure optimal system health. It assists in troubleshooting, database monitoring, and setting custom alerts to address Java applications and performance challenges efficiently.

What are the most important features of AppDynamics?

Application Performance Monitoring: Real-time insights into application health and performance
Business Transaction Capturing: Detailed tracking of business transactions across the application
Memory Monitoring: Monitoring memory usage to optimize application performance
Analytics: Advanced analytics to understand application and user behavior
Customizable Dashboards: Intuitive dashboards for better visualization and decision-making
Proactive Monitoring and Alerting: Immediate alerts and monitoring to prevent issues before they affect users
Integration Capabilities: Integration with third-party tools to extend functionality
Root Cause Analysis: Deep diagnostics to pinpoint and fix issues promptly
Transaction Mapping: Mapping transactions to understand and improve user journeys
Error Detection: Identifying and diagnosing errors to maintain application stability

What benefits or ROI should users look for in reviews?

Ease of Implementation: Simple deployment process
Scalability: Ability to grow with the organization's needs
Time Savings: Reducing time spent on troubleshooting and issue resolution
Enhanced User Experience: Improving application performance for better user satisfaction
Cost Efficiency: Balancing functionality with cost to deliver value

AppDynamics is widely adopted in banking, telecommunications, and financial services to ensure optimal user experience and system health. Its capabilities support these industries in maintaining robust, efficient, and reliable applications. The tool is instrumental in troubleshooting, performance optimization, and providing a seamless user experience.

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

AppDynamics vs. New Relic

October 2024

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