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IT Infrastructure at a tech services company with 501-1,000 employees
Real User
Offers clear network visibility quickly while needing more devices for optimal coverage
Pros and Cons
  • "I can have a clear picture of what's happening in my Wi-Fi cellular networking environment."
  • "I can have a clear picture of what's happening in my Wi-Fi cellular networking environment."
  • "I had some problems with Wi-Fi coverage in the workshop, which required purchasing more devices."
  • "I had some problems with Wi-Fi coverage in the workshop, which required purchasing more devices."

What is our primary use case?

My primary use case is mainly for trying to find out which device is where and which device is in fault, or for guest access.

What is most valuable?

I can have a clear picture of what's happening in my Wi-Fi cellular networking environment. One feature that stands out is that it's quite simple to have a clear situation on my network. When the device is switched on, it automatically sees it, which is nice.

What needs improvement?

I had some problems with Wi-Fi coverage in the workshop, which required purchasing more devices.

For how long have I used the solution?

I have used Aruba Wireless for about four years.

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What do I think about the stability of the solution?

The stability is good. I don't remember it going down during the years it existed.

What do I think about the scalability of the solution?

I don't have a big problem. I had nine access points in the beginning, then added six more, and the transition was smooth.

How are customer service and support?

I had a good support experience. I only needed support once or twice for a replacement, and it was handled smoothly without any difficulty.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

There was a switch from the Cisco solution due to several reasons, including only having WEP security, physical control instead of cloud control, and frequent downtimes. We often had to restart the wireless system.

We had another solution, a Cisco solution, that was much less stable. Wireless security with the previous system used WEP, however, now we have a more secure environment.

How was the initial setup?

It is straightforward to set up Aruba Wireless. It is simple to use, and when you switch on the device, it automatically configures itself within the network.

What about the implementation team?

I had a network specialist on the phone who guided me. It was just myself and that one other person.

What's my experience with pricing, setup cost, and licensing?

I would say the price is good. It was a key point in decision-making relative to Cisco.

What other advice do I have?

I would give Aruba Wireless a rating of around eight out of ten. The overall experience is satisfactory.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
SunilNair2 - PeerSpot reviewer
AGM - Infrastructure & Information Security at Aster DM Healthcare Limited
Real User
Top 10
Has a good interface that helps us monitor wireless devices extensively but is slow when there are too many users
Pros and Cons
  • "The Aruba Central portal is a good interface that helps us monitor the wireless devices extensively. Furthermore, the access points we use, mainly API nine zero five, are working well."

    What is our primary use case?

    We use Aruba Wireless to connect our laptops and other devices and to provide guest access. We are in the healthcare industry, with approximately twenty hospitals in India and an equal number in the UAE region. Hence, we use this wireless solution to give access to our corporate staff and the guest network.

    What is most valuable?

    The Aruba Central portal is a good interface that helps us monitor wireless devices extensively. Furthermore, the access points we use, mainly API nine zero five, are working well.

    What needs improvement?

    One of the issues with Aruba Wireless is that when twenty or more people connect to the same access point, the device works too slowly. The density of the access point needs to be increased to better manage this load.

    For how long have I used the solution?

    We have been using Aruba Wireless for approximately three to four years.

    What do I think about the stability of the solution?

    Stability is not an issue; I would rate it between eight and nine.

    What do I think about the scalability of the solution?

    I would rate the scalability around a six to seven due to the density issue where no more than twenty people can connect to one access point, unlike Cisco or Allied Telesis.

    How are customer service and support?

    Technical support from Aruba is very good when it is direct. However, the issue arises when the support is given through partners not adequately trained. When escalated to Aruba, support is satisfying, but some partners are not up to the mark.

    Which solution did I use previously and why did I switch?

    We have used a combination of vendors. Some hospitals use Aruba, while others use Cisco, Allied Wireless, or RACUS devices.

    How was the initial setup?

    The initial setup is easy. The configuration is straightforward, often involving just plug and play, taking about fifteen minutes to half an hour.

    What about the implementation team?

    The deployment was done by Aruba through their vendors. When we expand, we handle it ourselves.

    What was our ROI?

    It's too early to see a return on investment, as we have been using Aruba Wireless for three to four years. ROI is typically evaluated after five years.

    What's my experience with pricing, setup cost, and licensing?

    The pricing of Aruba Wireless is well-priced, comparable to competitors. I don't have any significant issues with the pricing.

    Which other solutions did I evaluate?

    We have experience with different vendors, including Cisco, Allied Telesis, and RACUS, which allows us to distinguish between the services provided.

    What other advice do I have?

    I recommend Aruba Wireless based on its technology. However, newer products have been withheld from offers due to their perceived cost, which could be improved by the sales team providing better insights and updates.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Aruba Wireless
    January 2025
    Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
    831,265 professionals have used our research since 2012.
    Corporate Senior IT Manager at a manufacturing company with 1,001-5,000 employees
    Real User
    Improved our Wi-Fi signal in office and allows us to monitor access points remotely
    Pros and Cons
    • "Aruba Central is a valuable feature because I can monitor access points remotely, even if I'm not in the office."
    • "We would like to declare a specific number of devices that an employee or a user can use to access their Wi-Fi."

    What is our primary use case?

    We use this solution for wireless infrastructure. We completed the upgrade of our Wi-Fi this year.

    It's a hybrid solution. Our controller is in the cloud, and there are devices installed in the offices. Our provider is a local telco.

    Between 400 and 500 people are using this solution in our environment.

    How has it helped my organization?

    In terms of customer experience, the Wi-Fi signal in the office is a lot better right now compared to in the past.

    What is most valuable?

    Aruba Central is a valuable feature because I can monitor access points remotely, even if I'm not in the office.

    What needs improvement?

    We would like to declare a specific number of devices that an employee or a user can use to access their Wi-Fi. Right now, it's a free for all.

    The other features that I would like to explore are alerting and auto reporting of users accessing the internet. I want proactive alerts on the usage of these applications because I have to go to Aruba Central every time to see what's going on.

    For how long have I used the solution?

    I have been using this solution for one year.

    What do I think about the stability of the solution?

     It's a matter of experiencing the benefit of the solution in our environment.

    What do I think about the scalability of the solution?

    Since we have a lot of branches, the scalability is open. For now, the scope is really in the head office and I think the promise is that we can scale. We can incorporate this to our branches across the Philippines.

    How are customer service and support?

    Part of our agreement is that we would receive technical support. I would rate them 4 out of 5.

    How was the initial setup?

    Initial setup was complex. The vendors have to perform due diligence and heat mapping in the height of the pandemic. The project started last year in September and it was completed last February. Deployment took less than a year.

    We had a software and hardware implementation plan. 

    What about the implementation team?

    Aruba provided an implementation partner who helped us on the project. Fewer than 10 people were needed for deployment.

    What was our ROI?

    The return on investment is subjective because we're trying to improve the host experience. IT is not host centered in the company; we are just providing solutions. This is an initiative and the benefits aren't convertible into an amount of money. It's really an investment, and I think the promise is to improve the hosting experience, speed up the internet browsing, etc.

    What's my experience with pricing, setup cost, and licensing?

    The price is low. There is an additional cost for maintenance. We had a local partner, so we signed a five year deal to support our Wi-Fi infrastructure, including the hardwares.

    Which other solutions did I evaluate?

    We evaluated Cisco Meraki and Ubiquiti. The price of Cisco is very high compared to Aruba and Ubiquiti.

    What other advice do I have?

    I would rate this solution 8 out of 10.

    For someone who is looking into implementing this product, they need to understand what the objective is of that project. It could be coming from the IT modernization strategy. You have to evaluate different vendors offering different solutions. Then perform that pitch to the management and the usual project management. If there is a winning vendor, of course implementation comes in. Make sure that the target date will be completed as planned in the project plan.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Omair Yousuf - PeerSpot reviewer
    Datacenter Admin at IECC
    Real User
    Top 5
    Has good performance and reliability features
    Pros and Cons
    • "Aruba Wireless has its own protocols in the controller that are managed by the firewall of our company."
    • "The vendor should include multiple additional protocols"

    What is our primary use case?

    At our company, we use the solution on a daily basis for our customers in the healthcare sector. 

    What is most valuable?

    Aruba Wireless has its own protocols in the controller that are managed by the firewall of our company.  

    What needs improvement?

    The vendor should include multiple additional protocols for basic applications and advanced tech that are absent in Aruba Wireless. Overall, the product needs further development by introducing new tech features. 

    For how long have I used the solution?

    I have been using Aruba Wireless for five years. 

    What do I think about the stability of the solution?

    The solution offers satisfying stability. I would rate the stability an eight out of ten. 

    What do I think about the scalability of the solution?

    Aruba Wireless has adapted to the scaling needs of the customers of our organization. As our company works with clients in the healthcare sector, we need to manage diverse management systems and supplies. At our company, we segregate all the systems based on Aruba Wireless's performance in integration with the firewall of the systems. I would rate the scalability a seven out of ten. 

    How are customer service and support?

    In the beginning phase after purchase, the vendor provided us with support, but later on, we didn't require much support for Aruba Wireless. For any issues that arise for the customers of our organization, we try to resolve them in-house and minimize the downtime. The Aruba Wireless vendor tries to rectify any issues or bugs that arise in our organization. I would rate the customer support an eight out of ten. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    During the product's initial setup process in our organization, we faced numerous obstacles at the configuration level because, in some cases, complete configuration was not possible only using the GUI. Some configurations need to be implemented using the command line.

    Nowadays, for other solutions, all configurations can be implemented using GUI, and it makes the setup more user-friendly and manageable, removing the need to memorize commands. I would rate the setup of Aruba Wireless as four out of ten. 

    The deployment of Aruba Wireless using GUI should ideally take one or two days, but in our organization, due to the configuration obstacles, it took five days. The deployment process took an entire team because the solution needed to be deployed separately for more than 500 access points to join the network loop. 

    In our organization, Aruba Wireless is used for on-prem environments because the majority of our customers belong to the healthcare segment and thus have their own private medical data and records that cannot be shared in the cloud. Even for disaster recovery, our customers avail local resources, and any private data is not shared. 

    What's my experience with pricing, setup cost, and licensing?

    I would rate the pricing a five out of ten. 

    Which other solutions did I evaluate?

    There are many options in the market, and in our company, we evaluated them based on budget. In the past, when our organization was starting out and there were quite a limited number of employees and clients, we didn't need any solutions from Aruba, but when the company expanded, a reliable and budget-friendly solution like Aruba Wireless was required rather than small solutions with limited users.

    Our company had the option to choose a similar solution from Cisco, but Aruba Wireless was finalized due to its cost-effectiveness, user-friendly interface, and easy integrations. 

    What other advice do I have?

    I would rate the performance and reliability features of the solution an eight out of ten. At our company, we have achieved certain cost savings by using Aruba Wireless because the competitor tools from vendors like Cisco are more expensive. At our company, from the core to the ERS network we are using backbone switches from Cisco. 

    I would definitely recommend Aruba Wireless to others. I would rate the solution a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Yaser_Altwailey - PeerSpot reviewer
    Network Engineer at General Authority OF ZAKAT & TAX
    Real User
    Top 5
    User-friendly controller, highly stable, and good support
    Pros and Cons
    • "The most valuable feature of Aruba Wireless is the controller. It is easy to use."
    • "We have an issue with the integration of Aruba Wireless with our LDAP servers."

    What is our primary use case?

    We are using Aruba Wireless for land ports for customs. The inspection guides use the solution while walking around with tablets.

    What is most valuable?

    The most valuable feature of Aruba Wireless is the controller. It is easy to use.

    What needs improvement?

    We have an issue with the integration of Aruba Wireless with our LDAP servers.

    For how long have I used the solution?

    I have been using Aruba Wireless for approximately six years.

    What do I think about the stability of the solution?

    I rate the stability of Aruba Wireless a ten out of ten.

    What do I think about the scalability of the solution?

    Aruba Wireless is a scalable solution.

    We have approximately 200 users using this solution.

    I rate the scalability of Aruba Wireless a nine out of ten.

    How are customer service and support?

    The support is good. However, they sometimes take some time to respond.

    I rate the support from Aruba Wireless a seven out of ten.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I have previously used Cisco and Huawei solutions. The major difference with Huawei is it provides one single platform for the management of all of your features.

    How was the initial setup?

    The initial setup of Aruba Wireless is of a medium level of difficulty. However, it is not simple to configure. It took approximately one month to deploy.

    We installed the devices everywhere on-premise and had the field engineer from Aruba Wireless first power up all the access points. We then tried to integrate it with the LDAP, but they found some problems. They had to change it with another system for it to work.

    I rate the initial setup of Aruba Wireless a five out of ten.

    What about the implementation team?

    Two of our engineers had help from the two Aruba Wireless engineers for the implementation of Aruba Wireless.

    What's my experience with pricing, setup cost, and licensing?

    Aruba Wireless is the best for the price. Aruba Wireless is the least expensive, the second is Huawei, and the most expensive is Cisco. 

    For every device, you need to get a license which is charged separately to add to the control for Aruba Wireless.

    I rate the price of Aruba Wireless a nine out of ten.

    What other advice do I have?

    There is no maintenance required for the solution.

    I recommend others who want to use Aruba Wireless should first determine the integration of which server they want. There can be some issues with devices that they connect to the switches.

    I rate Aruba Wireless a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Consultant at Lantec
    Real User
    Top 5Leaderboard
    Experience seamless office access with cost-saving controllerless solutions
    Pros and Cons
    • "I do not need to buy a controller for the access point since the Aruba Access Point has a built-in virtual controller."
    • "I recommend this solution due to its simple installation, easy management, high scalability, and high availability."
    • "The access points could be cheaper."
    • "The access points could be cheaper. While the technical specifications are satisfactory, the access points are expensive."

    What is our primary use case?

    I use Aruba Wireless solutions for enterprise access and office open spaces.

    What is most valuable?

    The best features of Aruba Wireless are its controllerless solutions. I do not need to buy a controller for the access point since the Aruba Access Point has a built-in virtual controller. This solution is cost-saving. I do not have to purchase additional controllers for management. Its ease of management and high scalability are very beneficial.

    What needs improvement?

    The access points could be cheaper. While the technical specifications are satisfactory, the access points are expensive.

    For how long have I used the solution?

    I have more than five years of experience working with Aruba Wireless.

    What do I think about the stability of the solution?

    I perceive the stability of this solution as very high, rating it as nine or ten.

    What do I think about the scalability of the solution?

    The scalability of this solution is very high.

    How are customer service and support?

    Customer service and support are of high quality.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of Aruba Wireless was easy. I set up only one access point, which acts as a virtual controller, and other access points configure themselves using this virtual controller.

    What was our ROI?

    This solution is cost-saving. There is no need to buy additional controllers for managing access points.

    What's my experience with pricing, setup cost, and licensing?

    The pricing can be expensive, and there is room for improvement for cheaper access points.

    What other advice do I have?

    I rate the overall solution as nine out of ten. 

    I recommend this solution due to its simple installation, easy management, high scalability, and high availability.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Alessandro Salvadori - PeerSpot reviewer
    Sales Engineer at SGE
    Real User
    Top 5Leaderboard
    Stable network management enhanced by cost-efficient improvements
    Pros and Cons
    • "The most beneficial feature for network management is stability."
    • "I would rate their scalability as ten out of ten."
    • "The product should be more affordable, especially the cloud and console for the Aruba product as it is currently very expensive."
    • "The product should be more affordable, especially the cloud and console for the Aruba product as it is currently very expensive."

    What is our primary use case?

    We are using Aruba's high-end switches such as the Aruba 600 and 6000, as well as Aruba access points.

    How has it helped my organization?

    So far, it works well and the product is stable.

    What is most valuable?

    The most beneficial feature for network management is stability.

    What needs improvement?

    The product should be more affordable, especially the cloud and console for the Aruba product as it is currently very expensive.

    For how long have I used the solution?

    I have been working with Aruba Wireless for a few years.

    What do I think about the stability of the solution?

    The product is stable, and it has good availability in our country and region.

    What do I think about the scalability of the solution?

    I would rate their scalability as ten out of ten.

    How are customer service and support?

    I would rate their technical support nine out of ten. Both for Aruba Instant and Aruba Wireless, technical support would receive this rating.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have not worked with any other wireless products before Aruba.

    What's my experience with pricing, setup cost, and licensing?

    The pricing seems reasonable compared to other brands; however, it is too expensive for smaller businesses.

    What other advice do I have?

    I would rate the overall solution nine out of ten. I hope for a licensing model that makes it more affordable for smaller businesses.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Aby Mathew - PeerSpot reviewer
    Sr. Account Manager at Al Yousuf LLC
    Real User
    Top 10
    We can use the access points independently, it is easy to implement and configure
    Pros and Cons
    • "With Aruba Instant, we can use the access points independently, allowing us to position them in many places."
    • "The Return Material Authorization procedure is time-consuming and needs improvement."

    What is our primary use case?

    We are a system integrator that specializes in providing complete network infrastructure for wireless solutions. This includes Aruba Wireless, Huawei Enterprise Solutions, and Extreme Networks. 

    The customers are seeking cloud implementation. Currently, all our deployments are done through the cloud, which is a strong selling point for positioning Aruba Instant access points. As a result, companies with multiple branches often prefer deploying Aruba Instant access points via the cloud.

    What is most valuable?

    With Aruba Instant, we can use the access points independently, allowing us to position them in many places. This is a great feature as it helps us save costs on access controllers and licenses.

    What needs improvement?

    The Return Material Authorization procedure is time-consuming and needs improvement.

    For how long have I used the solution?

    I have been using Aruba Wireless for six years.

    What do I think about the stability of the solution?

    The solution is stable and I would rate it an eight out of ten.

    What do I think about the scalability of the solution?

    The solution is scalable, especially with cloud implementation, which has not presented any challenges for me thus far. I would rate the scalability at eight out of ten.

    How are customer service and support?

    The technical support is excellent, but the Return Material Authorization procedure is time-consuming.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    I would rate the initial setup an eight out of ten. While the implementation may not be instant, it is relatively simple.

    The deployment time depends upon the organization. So, even if it's a big organization with multiple branches, their network, availability, and other factors can differ. However, if it's a single-site implementation, it will not take much time. The only thing that we need to ensure is that the prerequisites are ready, which may take a few days. That's it. Two to three people, including a project manager and one or two engineers, are required for deployment.

    What about the implementation team?

    We implement the solution for our customers.

    What's my experience with pricing, setup cost, and licensing?

    I would rate the cost as an eight out of ten, with ten being the most expensive. Aruba Instant is more affordable compared to other solutions, and we also appreciate its features.

    Some of the products from Aruba Networks are covered by a Limited Lifetime warranty. To ensure customer support, we maintain extra stock and include this in our integrator fees, which are separate from the product cost.

    What other advice do I have?

    I give Aruba Wireless an eight out of ten.

    We currently have six clients using the solution. My clients include small, medium, and enterprise-level organizations. 

    Aruba Instant is highly recommended for organizations with multiple branches and office locations. Based on client feedback, it is easy to implement and configure, making it accessible anytime and anywhere. The solution is expensive for a single-entity organization.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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