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Advisory Systems Engineer at a government with 5,001-10,000 employees
Real User
Stable long distance connection that needs better support
Pros and Cons
  • "We appreciate the integration options that are available."
  • "I believe that Aruba's support could be improved."

What is our primary use case?

We use this solution for law enforcement, medical, etc.

How has it helped my organization?

We have couple campus and throughout the country. Our users are able to use their laptop or cell phone while on the move from one location to different location across the country while maintaining connection. And also for me as administrator, we can use Aruba WIFI along with the clear path authentication, TechX, and Samuel. This enables users to experience seamless connection to the organization.

What is most valuable?

We appreciate the integration options that are available.

What needs improvement?

I believe that Aruba's support could be improved.

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Aruba Wireless
December 2024
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What do I think about the stability of the solution?

Aruba is pretty stable.

What do I think about the scalability of the solution?

This solution is extremely scalable. We have about one thousand users and have license for ten thousand.

How are customer service and support?

They made some changes to support that I am not happy with.

Which solution did I use previously and why did I switch?

We have used Cisco and Ruckus in the past. We are still using Ruckus, but stopped using Cisco due to directors orders.

How was the initial setup?

The initial setup was pretty straightforward and took just a couple of hours.

What about the implementation team?

We deployed via out in-house team of a couple of engineers.

What other advice do I have?

Be sure that you know your infrastructure, how many users will be using it, and how many SSIDs you use. This will help you maximize integrations and have engineers that can successfully navigate the new system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Solution Engineer at Solutions by STC
Real User
Top 10
Effective support for hybrid cloud deployments with competitive pricing
Pros and Cons
  • "The support for both on-premises and cloud deployments has proven to be very effective."
  • "We are not facing any difficulty in convincing customers to have Aruba Wireless, and there are no specific features that customers are particularly looking for in wireless."

What is our primary use case?

Clients use Aruba Wireless for their wireless network needs.

How has it helped my organization?

We have many customers using the solution, both on-premises and cloud.

What is most valuable?

The support for both on-premises and cloud deployments has proven to be very effective.

What needs improvement?

We are not facing any difficulty in convincing customers to have Aruba Wireless, and there are no specific features that customers are particularly looking for in wireless.

For how long have I used the solution?

I have been using the solution for over ten years.

What do I think about the stability of the solution?

The solution is very stable. Many customers do not face any complaints about the product or the network going down.

What do I think about the scalability of the solution?

I rate it ten out of ten on scalability.

How are customer service and support?

Technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward.

What was our ROI?

I do not know how to calculate our ROI.

What's my experience with pricing, setup cost, and licensing?

Pricing is competitive compared to other companies like Cisco.

What other advice do I have?

I would definitely recommend Aruba Wireless.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Aruba Wireless
December 2024
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Mai Said - PeerSpot reviewer
Presales Engineer at Modern establishment for supply and trading
Real User
Top 5
Highly stable and scalable enterprise-level wireless networking solution
Pros and Cons
  • "It provides excellent performance and security through the use of available features and policies, reducing the reliance on external firewall configurations while ensuring a secure and reliable network environment."
  • "To enhance the system, more work on integration would be beneficial."

What is our primary use case?

We use it to manage a substantial number of access points for our clients, ensuring reliable and secure wireless connectivity across their properties, including indoor and outdoor spaces. It helps streamline operations, and we are actively engaged in consulting and expanding our services in this regard.

What is most valuable?

It is highly stable and user-friendly. It provides excellent performance and security through the use of available features and policies, reducing the reliance on external firewall configurations while ensuring a secure and reliable network environment.

What needs improvement?

It would be helpful if they would release training materials and updates to enhance their offerings. When it comes to switching, there can be occasional variations, such as with the cooler switches. Also, there might be technical issues with the code that could lead to variations in performance. To enhance the system, more work on integration would be beneficial.

For how long have I used the solution?

I have been working with it for four years now.

What do I think about the stability of the solution?

I am highly satisfied with its stability capabilities. I would rate it nine out of ten.

What do I think about the scalability of the solution?

It provides good scalability abilities.

How are customer service and support?

Its support services are satisfactory.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

The deployment process can vary significantly based on the number of access points and the controller. When you're dealing with a large number of access points connected to a controller, it's important to monitor the synchronization process, which can take some time. Fortunately, there are features integrated into both the Access Point and the controller to help manage this process more effectively, help streamline the deployment process, and ensure it runs smoothly. It typically takes around two to three days for changes to become fully effective in the live customer environment.

What's my experience with pricing, setup cost, and licensing?

It comes with a relatively higher price tag, but it's essential to assess the value it brings to the market because it actively competes with other players in the industry and dedicates efforts to offer competitive devices.

What other advice do I have?

The product is known for its high quality and reliability, fulfilling its intended purpose effectively, which positions it as a practical and worthwhile option. Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Reffy Mahesya - PeerSpot reviewer
IT Infrastructure & Security at a university with 201-500 employees
Real User
Seamless features, straightforward implementation, and reliable
Pros and Cons
  • "The most valuable features of Aruba Wireless are the seamless feature and the concurrent user."
  • "Aruba Wireless can improve the assigning of access points. We have times that the nearest access point is not assigned but one far away. The integration between access points could improve."

What is most valuable?

The most valuable features of Aruba Wireless are the seamless feature and the concurrent user.

What needs improvement?

Aruba Wireless can improve the assigning of access points. We have times that the nearest access point is not assigned but one far away. The integration between access points could improve.

For how long have I used the solution?

I have been using Aruba Wireless for approximately one year.

What do I think about the stability of the solution?

Aruba Wireless is very stable among all the other access points I have used.

What do I think about the scalability of the solution?

The scalability of Aruba Wireless is good.

We have approximately 1,000 to 1,300 users using the solution. We plan to increase the usage of the solution. There are plans to install 150 access points in January.

How are customer service and support?

We have a partner in Indonesia that we use for support that is called Agiva and they sometimes escalate issues to Aruba Wireless. I do not have direct experience with the support of Aruba Wireless.

Which solution did I use previously and why did I switch?

I do not have any experience with other vendors other than Aruba Wireless.

How was the initial setup?

The initial setup of Aruba Wireless is simple, including a wireless plan used. If we have instant access points and change them to computer access points, it is simple to do.

What's my experience with pricing, setup cost, and licensing?

We have a license for the source mobility controller.

The price of Aruba Wireless is expensive.

I rate the price of Aruba Wireless a two out of five.

What other advice do I have?

We have four people for the maintenance of the solution.

I rate Aruba Wireless a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at MNHD
Real User
Simple to install, reasonably priced, and helpful technical support
Pros and Cons
  • "Aruba is easier than Juniper."
  • "The stability and management could be improved."

What is our primary use case?

I've been a consultant for six years.

What is most valuable?

Aruba is easier than Juniper.

What needs improvement?

The stability and management could be improved.

For how long have I used the solution?

I have been working with Aruba Wireless for five years.

We are currently working with Aruba Wireless but will be changing to Juniper later this year.

What do I think about the stability of the solution?

When it comes to stability, Cisco is number one. Aruba and Juniper are similar.

What do I think about the scalability of the solution?

Aruba Wireless is a scalable solution.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

I have been working with Juniper WLC Series for one year. We plan to implement Juniper next month.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is fine.

Cisco is more expensive than Aruba or Juniper.

Aruba has pricing for a Virtual license with a VLAN package.

Which other solutions did I evaluate?

We decided to change to Juniper because it looked right, and because of the easy management.

What other advice do I have?

I would rate Aruba Wireless a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer at Technical University of Crete
Real User
Top 5
Good documentation, great licensing, and is very easy to work with
Pros and Cons
  • "We like the centralized configuration and monitoring."
  • "I would like to see a faster web interface in the controller and more troubleshooting tools, including real-time troubleshooting tools."

What is our primary use case?

We primarily use the solution for the wireless services for the entire campus.

What is most valuable?

The wireless service is pretty much standard. 

We like the centralized configuration and monitoring. 

We like the performance of the access points as they're not easily interfered with by other wireless devices. 

The initial setup was straightforward. It's really easy.

The documentation is great.

The pricing and licensing structure are great.

It's very easy to work with.

What needs improvement?

I would like to see a faster web interface in the controller and more troubleshooting tools, including real-time troubleshooting tools.

What do I think about the stability of the solution?

The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

A lot of people use the solution. We have about 120 access points and more than 1,500 clients who use it daily.

In terms of scalability, it is very easy to expand the network. We build new schools and buildings all the time so the usage is always increasing.

How are customer service and support?

We haven't used technical support yet; I really am not qualified to answer to how helpful or responsive they are.

That said, the forums are quite helpful if you need assistance or to gain insights into usage.

Which solution did I use previously and why did I switch?

We previously used HP Access Point and LANCOM Access Points. The HP series was discontinued and the LANCOM is very outdated. Therefore, we switched over to Aruba.

How was the initial setup?

The initial setup is straightforward and not overly complex. A company shouldn't have any trouble handling the process. 

We had it up and running in a day or two. The deployment is fast.

What about the implementation team?

We have installed and configured it by ourselves. We did not need the assistance of consultants or integrators. That said, we had the access points, however, we needed some education, some training. The company who sold us the access point really spent two or three days training us and then we configured it ourselves.

We had a very good experience with them. We were satisfied with their level of expertise.

What's my experience with pricing, setup cost, and licensing?

The license is not that expensive. The access point comes with a perpetual license. That's a very big deal in this kind of market. For example, Cisco charges annual licenses in comparison. Aruba Access Points come with perpetual licenses. It could be one license and you have it forever. There is no need to renew or buy something extra.

The pricing is very attractive. I'd rate it at a five out of five. 

You buy the controller. You buy the access points and the licenses and that's it. If you want to have technical support on the controller, you have to buy subscriptions. However, the licenses and the warranty of the access points are free and forever. There's an unlimited lifetime guarantee.

What other advice do I have?

We are a university, so we have the whole community using this product.

We are using Access Point 305 with the Aruba controller 7210.

It's a very good solution. We have our problems, however, all wireless products have their problems. We haven't used state-of-the-art wireless solutions like Cisco or Huawei, so we're not able to compare everything together. That said, we are very happy with what we have.

I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Infrastructure Engineer at KAIZNE
MSP
Easily manages of all your wireless devices
Pros and Cons
  • "I have not experienced any bugs, software, or hardware issues with Aruba."
  • "Most of the access points don't include the chargers."

What is our primary use case?

I have worked with versions 2.207 and 3.303 and 305. Because I am the service provider for my customers, I've worked with Ruckus, Aruba, Cisco, and UniFi. Most of my customers ask for new wireless solutions. Last week I installed 37 access points. My customers are very satisfied.

What is most valuable?

Configuring the main controller is very easy; with Aruba, it's just plug-and-play. The roaming features are great too.

What needs improvement?

Most of the access points don't include the chargers. If you want to increase your coverage, then you need to have a charger. When our customers ask about access points, we always recommend Aruba; however, when we tell them that they need to buy the chargers separately, they become upset, saying: "We already bought Aruba access points, the chargers should come with it".

This is my main concern. In the last five years, I've installed nearly 300 Aruba access points and most of my customers have complained about the chargers. If this problem was addressed, I wouldn't have any other complaints.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

I have not experienced any bugs, software, or hardware issues with Aruba.

What do I think about the scalability of the solution?

This solution is both very stable and scalable. I want to mention something about Aruba's compatibility between various model types. If you already have version 207 installed and you want to switch to version 3.3, it's not compatible; you can't add it to your network. You need to create a standalone network for this access point only.

How are customer service and technical support?

I only spoke with Aruba's technical support one time. With Aruba, you don't need a lot of support. It is very easy to use. 

How was the initial setup?

The initial setup is very easy. You just need to configure the main device. If you have a standalone or virtual appliance, you can just configure it and install the rest without connecting to the main device.

Deployment time varies, but usually, it's very fast. Most of our customers need 10 access points on-site. For me, this only takes roughly 15 minutes to install.

I used to use Ruckus. Ruckus takes a long time to configure. Cisco takes longer too. Aruba is the easiest to install. Just configure the main device, and install the rest. Nothing else is required.

I'd like to mention something else. Last week, I installed roughly 37 access points — Aruba 303 I believe. Our clients complained about the coverage. Their access points should be able to cover 50 meters, but Aruba was only covering 25 to 30 meters, max. I know Aruba, and like anything, there are advantages and disadvantages. I like Aruba for its easy installation, management and because they provide the best and most optimized connection.

What other advice do I have?

The most important thing is the heat map; you need to have a good heat map and make sure it's configured correctly with Aruba. If you don't have a heat map, you may have issues.

Here in Jordan, some providers will go to a company that requires 10 access points and tell them they only need five. In reality, they just want the job and the client. Then, after everything is said and done, the client complains about the five access points not covering the whole area. 

Some preparation is required before you can get started with Aruba. The total amount of power needed for the access points needs to be calculated. I would recommend doing this yourself as some companies just want to sell their products.

Companies in Jordan were quite loyal to Cisco, but in the last five months, I have installed roughly 500 Aruba Switches. Version 1920 is very popular; it's very fast and great for network stability.

Cisco and Aruba offer the same features. My customers don't need advanced features. What's the point in spending an extra $300-400 dollars for features you won't even use?

On a scale from one to ten, I would give this solution a rating of eight. If they increased their coverage, I would give them a rating of 15, not simply ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1273800 - PeerSpot reviewer
Infrastructure Manager at a media company with 5,001-10,000 employees
Real User
It works as a solution but needs to be more competitive with emerging products
Pros and Cons
  • "There is no problem with downtime."
  • "Aruba needs to be more competitive with newer products. Their legacy makes that more difficult for them."

What is our primary use case?

Aruba was our primary wireless solution until very recently.  

What is most valuable?

In the end, when you bring on a wireless solution, you only need a wireless solution. That is the intrinsic value. We had both Aruba ClearPass and Aruba AirWaves. We had all the management features also available from Aruba. These worked well together as a class of products.   

What needs improvement?

When I compare Aruba with Juniper Mist, Juniper is the more an AI-driven management solution. It is more of a modern solution, I think. Aruba needs to be more competitive with Juniper.  

For how long have I used the solution?

We have been using Aruba Wireless for four or five years now.  

What do I think about the stability of the solution?

I think Aruba is stable because it was working okay. There was no problem with downtime. The issue for us with functionality was because we have much more reflection in our building due to the height of our ceilings.  

How are customer service and technical support?

We bought the product through a reseller. For support, we needed to go through that reseller instead of Aruba self. It is hard to judge the capabilities of Aruba support directly.  

Which solution did I use previously and why did I switch?

We had Aruba and we just replaced it with Juniper Mist a few weeks ago (September 2020). The AI-driven management solutions from Juniper Mist suits our business more than the Aruba solution we used before. I think Aruba did the work we needed before, but better management is the reason why we moved over to Juniper Mist.  

Before Aruba, we worked with HP Colubris. We stopped using the HP Colubris solution because HP no longer provided it. That is what happened.  

What's my experience with pricing, setup cost, and licensing?

Aruba is comparable to competing solutions when it comes to price. I am going to say that the support pricing for Juniper Mist is higher than Aruba. I think that is because Juniper is more of a cloud model than Aruba.  

You do also have a cloud solution from Aruba called Aruba Central, but I have not compared prices for that.  

What other advice do I have?

The advice that I would give to someone considering Aruba as a wireless solution would be to look into the Aruba Central cloud solution that they are offering right now. I think we are at a time of brand control that needs to be managed and needs to be supported. I think that working with a cloud-based solution is a better option than on-premises solutions.  

I think what is more important than a particular tool is that you also have the depth of wireless knowledge to really be able to competently manage such environments.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate this product as a seven-out-of-ten. To improve on that score they would have to make Aruba more available to cloud management. They just recently started with Aruba Central and they are not as far along as Juniper Mist is with having a mature cloud solution.  

The problem for Aruba is that Juniper Mist is a new product without a longer legacy. They can start from ground zero. Aruba needs to support the older controller-based models and that may slow them down when it comes to development.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: December 2024
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Buyer's Guide
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