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CEO at Radax Software Solutions
Real User
Provides wireless controller and access points, and technical support is quick to respond
Pros and Cons
  • "The wireless controller and access points are valuable features."
  • "The console is difficult to use. The firewall settings could be improved."

What is our primary use case?

We have 150 clients who are using this solution.

The solution is deployed on-premises.

What is most valuable?

The wireless controller and access points are valuable features.

What needs improvement?

The console is difficult to use. The firewall settings could be improved.

For how long have I used the solution?

I have been working with Aruba Wireless for two years.

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What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

The scalability is okay.

How are customer service and support?

We had some complications with the controllers, so we received help from technical support when we couldn't find any tutorials online.

I would rate technical support as five out of five. They're very fast.

Which solution did I use previously and why did I switch?

We have also used Cisco. Aruba's database is better compared to Cisco. We chose Aruba because the pricing is better.

How was the initial setup?

Setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Aruba is less expensive than Cisco.

What other advice do I have?

I would rate this solution as nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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reviewer2010855 - PeerSpot reviewer
Senior Project Manager at a tech services company with 201-500 employees
MSP
Top 20
Reliable, expandable, and offers seamless mobility between access points
Pros and Cons
  • "The solution is very stable."
  • "We have had issues with the availability of the equipment."

What is our primary use case?

I primarily use the solution for wireless connectivity.

What is most valuable?

I really appreciate the seamless mobility between access points.

The solution is very stable. 

It can scale as needed.

Technical support has been helpful. 

What needs improvement?

It did take us a while to get used to the setup.

We have had issues with the availability of the equipment. We always have trouble locating equipment, finding suppliers who sell it, or finding someone who has stock.

For how long have I used the solution?

I've been using the solution for the past three years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We haven't had issues with scalability. It has met our needs so far. 

Our organization is quite sizeable, and 10,000 people alone are cell phone users. They all use Aruba Wireless. 

How are customer service and support?

I've never dealt with technical support. 

I recall there was an issue that we had to call to contact technical support, and the architect contacted Aruba directly. It took them like three days to resolve the issue. Generally, my understanding is that they are helpful. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I also have experience with Cisco Wireless solutions as well. 

What about the implementation team?

The initial setup does take some getting used to. However, once you understand it, it's quite straightforward. 

I'd rate the ease of setup at a four and a half out of five. 

What's my experience with pricing, setup cost, and licensing?

I don't have any insights into the exact cost of the solution. My understanding is that it is a bit more expensive than Cisco. I'd rate the affordability at a three out of five.

Which other solutions did I evaluate?

I'm not involved in the decision-making process regarding looking at solutions.

What other advice do I have?

We're Aruba partners. 

New users need to understand the technical solution before considering it, especially if they're migrating from Cisco to Aruba. If that's the case, they need to understand Aruba before migrating fully. They shouldn't compare it as it's not apples to apples. 

I'd rate the product eight out of ten. 

At the time when we started implementing it, there wasn't enough experience in the market, so all the engineers and the architects had to learn from scratch. I also have a concern about the cost, which seems, from what I recall, a little bit higher than the one we were replacing. Otherwise, it's a very good, reliable product.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Aruba Wireless
October 2025
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reviewer1367016 - PeerSpot reviewer
Pre-Sales Manager at a comms service provider with 1,001-5,000 employees
Real User
Has good stability, performance, and functionality; has a straightforward setup
Pros and Cons
  • "What I like most about Aruba Wireless is its stability, functionality, and performance."
  • "What needs improvement in Aruba Wireless is its access point, in particular, it should have more flexibility. Aruba Wireless has Campus AP, Instant AP, and Unified AP, but it would be better if the product has a generic access point that you can manage over the cloud, on-premise, etc. Another area for improvement in Aruba Wireless is scalability. In terms of what additional features I'd like to see in the product, I'm unsure if it's already on the roadmap, but if possible, it would be good to have an SD-WAN functionality on the AP in Aruba Wireless."

What is our primary use case?

I'm using Aruba Wireless for enterprise deployment that's more centralized.

What is most valuable?

What I like most about Aruba Wireless is its stability, functionality, and performance.

What needs improvement?

What needs improvement in Aruba Wireless is its access point, in particular, it should have more flexibility. Aruba Wireless has Campus AP, Instant AP, and Unified AP, but it would be better if the product has a generic access point that you can manage over the cloud, on-premise, etc.

Another area for improvement in Aruba Wireless is scalability.

In terms of what additional features I'd like to see in the product, I'm unsure if it's already on the roadmap, but if possible, it would be good to have an SD-WAN functionality on the AP in Aruba Wireless.

For how long have I used the solution?

I have years of experience with Aruba Wireless.

What do I think about the stability of the solution?

Aruba Wireless has great stability, especially because it's from Aruba, a brand known for its stability and performance.

What do I think about the scalability of the solution?

In general, the scalability of Aruba Wireless needs some improvement. The product needs to be more flexible in terms of scalability.

How are customer service and support?

I would rate the technical support for Aruba Wireless as five out of five. It's quite impressive, though it's not perfect.

Which solution did I use previously and why did I switch?

I compared Aruba Wireless with other solutions, and I found it to be a complete product. It's ahead of the competition, so I chose to work with it.

How was the initial setup?

The initial setup for Aruba Wireless is straightforward. There's nothing complex about it.

What's my experience with pricing, setup cost, and licensing?

The price of Aruba Wireless is higher than other products, but you'll get stability, performance, and functionality out of it.

On a scale of one to five, I'm rating the price of Aruba Wireless a three.

What other advice do I have?

I'm working with Aruba Wireless.

My company has a partnership with Aruba.

My company is a technology provider, so it's not an enterprise user of Aruba Wireless.

I have experience with both the on-premise and cloud versions of the product.

I would recommend Aruba Wireless for enterprise customers. The product applies to multiple verticals.

Overall, my rating for Aruba Wireless is eight out of ten, and it's a product that I would recommend to others.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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reviewer967293 - PeerSpot reviewer
Director of Information Technology at a university with 51-200 employees
Real User
Cloud networking solution that offers good communication and insights into the company's roadmap
Pros and Cons
  • "This is the second time I've implemented and installed this solution and I think it is outstanding. The support is excellent and so is the hardware. We don't need much support because nothing really goes wrong."
  • "We needed the help of network consultants to complete the setup for us."

What is our primary use case?

We operate in the education sector and we use it for our staff and students to access our cloud-based application. This includes our learning management system, Canvas and a few systems. We also use it for our guests on site.

What is most valuable?

This is the second time I've implemented and installed this solution and I think it is outstanding. The support is excellent and so is the hardware. We don't need much support because nothing really goes wrong.

For how long have I used the solution?

We have been using this solution for 10 years.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. We have 3,500 users in our organisation supported by Aruba. 

How are customer service and support?

The customer service and support for this solution is excellent. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Cisco. We were contacted by Aruba and had some fantastic demonstrations from them. We talked to other schools that had already implemented the solution. We looked at Gartner reports and where they sat in terms of their support, their product and their reputation in the market. We did extensive research on Aruba before switching.

How was the initial setup?

The initial setup is straightforward. 

What about the implementation team?

We did enlist the help of network consultants to complete the setup for us. Three consultants were involved in the deployment and it took three days. 

What other advice do I have?

What I really like about the company is they stay in touch with us and let us know what their roadmap is and what developments are coming. They are not just a company that sells you their solution and then disappears.

Aruba is a sound business investment because we hardly ever experience any issues. On one occasion when we had a failure, their support team helped us immediately.

I would rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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An Quang Vu Phan Phan - PeerSpot reviewer
Senior Networking Pre-sales Engineer at a tech services company with 51-200 employees
MSP
Simple initial setup, beneficial product lifetime warranty, and integrates well
Pros and Cons
  • "The main features of Aruba Wireless in my country is its popularity, long hardware warranty when compared to other solutions, and it integrates well with our network access control solution."
  • "The dashboards that represent the network access control in Aruba Wireless could improve."

What is our primary use case?

We have many customers in the retail business using Aruba Wireless for their network.

What is most valuable?

The main features of the Aruba Wireless are universal and effective, covering most uses, a lifetime hardware warranty that sets it apart from the competition and it integrates seamlessly with the network access control solution - Aruba Clearpass

What needs improvement?

The GUI dashboards should more user-friendly.

For how long have I used the solution?

I have been using Aruba Wireless for approximately four years.

What do I think about the stability of the solution?

I found the Aruba Wireless to be a stable solution. It is more stable than competitors especially in roaming.

What do I think about the scalability of the solution?

The solution is scalable and stable 

How are customer service and support?

We have opened a support ticket with technical assistance and I would rate the support from Aruba Wireless a four out of five when comparing it to Cisco or Juniper.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Juniper and Cisco networking products previously.

How was the initial setup?

The initial setup was simple to do.

What other advice do I have?

My advice to others that want to implement Aruba Wireless is they have to study the solution and have a good understanding. Aruba has a good academy for studying.

I rate Aruba Wireless a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer880782 - PeerSpot reviewer
Networking Enterprise Specialist at a educational organization with 5,001-10,000 employees
Real User
Simple to use but reliability could be improved
Pros and Cons
  • "Setup is straightforward."
  • "The reliability could be improved."

What is most valuable?

It's simple to use.

What needs improvement?

The reliability could be improved.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

The stability could be improved. 

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

One a scale of one to five, I would give their technical support a two. It could be better.

How was the initial setup?

Setup is straightforward.

What other advice do I have?

I would rate this solution 7 out of 10. 

My advice is that if you don't have experience, you should find a partner for support rather than rely on the company.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Wifi Solution Architect at Netpro SpA
Reseller
A strong solution that's reliable and easy to expand
Pros and Cons
  • "Overall, it's a very strong solution."
  • "The pricing could always be better."

What is our primary use case?

The product can be used in all verticals. There are different kinds of use cases. Mostly, it is used in corporate settings, however, we also use solutions for distribution centers, et cetera.

What is most valuable?

We sell the solution and we do due to the fact that we think it's the best solution overall. We usually are researching other solutions also, as you have to know what you're competing against. That said, we've never been disappointed by its capabilities.

Overall, it's a very strong solution.

The solution is stable.

The scalability is great. 

What needs improvement?

The pricing could always be better.

Technical support needs work. It's hard to reach the right people you need to help you when you come face to face with issues. 

I can't say that they are missing any features at this time. There's nothing I can think of needing in the next release. 

For how long have I used the solution?

We have been Aruba's partner for the last 16 years.

What do I think about the stability of the solution?

The stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

What do I think about the scalability of the solution?

We've found the solution to be scalable. If a company needs to expand it, it can do so easily.

How are customer service and support?

Technical support needs to be more responsive. It takes time to get to the proper person when you need help. The solution itself is better than the support on offer.

How was the initial setup?

For us, it's easy to set up. I don't know if this is the case for everyone, but for us, it's easy. We have people that are certified in solutions, including Aruba. We know how to handle implementations quite effectively.

The time it takes for the deployment depends on the size, however, usually, the process is one to two weeks.

What about the implementation team?

As integrators, we can implement this product for our clients. 

What's my experience with pricing, setup cost, and licensing?

We'd like Aruba to lower the cost of using the solution. 

Which other solutions did I evaluate?

While we really like Aruba, we usually are researching other solutions also, as you have to know what you're competing against.

What other advice do I have?

We sell wireless solutions. We are integrators. We also use the solution. We deal with multiple deployment versions.

If a company would like to add Aruba to their organization, they should first get a knowledgeable system integrator that knows the solution. If they do, the deployment will go well and they will be okay.

I'd rate the solution at a nine out of ten overall.

Disclosure: My company has a business relationship with this vendor other than being a customer.
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IT Director at Guangdong Technion Institute of Technology
Real User
A powerful solution with efficient support yet requires seasoned IT staff to master
Pros and Cons
  • "It's a very stable system."
  • "Not cost-effective."

What is our primary use case?

In this University, Wi-Fi is essential to the daily operations, from teaching, learning by staff and students to research by researchers. In recent two years, it contributes to our smart campus objectives, bridging IoT devices in multiple projects. 

How has it helped my organization?

With the powerful feature in ClearPass, AirWave, MM and other subsystems, this centrally managed Wi-Fi solution offers the University members and guests a unified user experience, enabling IT staff to administer all component, particularly in search of a technical issue. 

What is most valuable?

The ClearPass admin console provides an easy operating interface for checking every user's authentication steps, which is pretty useful to identify the root cause of an authentication issue. Also, the self-service portal allows end-users to manage their registered devices. 

What needs improvement?

Perhaps Aruba should publish some best practices for deploying its solution in different industries. 

For how long have I used the solution?

Aruba Wi-Fi solution has been a good partner in my University since 2017.

What do I think about the stability of the solution?

A very powerful Wi-Fi system.

How are customer service and technical support?

They provide very efficient support.

What's my experience with pricing, setup cost, and licensing?

Aruba solution is not cheap. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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