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CEO at Radax Software Solutions
Real User
Provides wireless controller and access points, and technical support is quick to respond
Pros and Cons
  • "The wireless controller and access points are valuable features."
  • "The console is difficult to use. The firewall settings could be improved."

What is our primary use case?

We have 150 clients who are using this solution.

The solution is deployed on-premises.

What is most valuable?

The wireless controller and access points are valuable features.

What needs improvement?

The console is difficult to use. The firewall settings could be improved.

For how long have I used the solution?

I have been working with Aruba Wireless for two years.

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February 2025
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What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

The scalability is okay.

How are customer service and support?

We had some complications with the controllers, so we received help from technical support when we couldn't find any tutorials online.

I would rate technical support as five out of five. They're very fast.

Which solution did I use previously and why did I switch?

We have also used Cisco. Aruba's database is better compared to Cisco. We chose Aruba because the pricing is better.

How was the initial setup?

Setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Aruba is less expensive than Cisco.

What other advice do I have?

I would rate this solution as nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sergey Nedyal - PeerSpot reviewer
System Engineer at PE PRONET
Real User
A stable solution with a clear and easy setup process
Pros and Cons
  • "The solution provides a clear path to instant wireless."
  • "The solution needs to add features and enhance security."

What is our primary use case?

Our company uses the solution to provide wireless service for our clients. 

There are less than 100 users of the solution across clients.

What is most valuable?

The solution provides a clear path to instant wireless. 

What needs improvement?

The solution needs to add features and enhance security. 

For how long have I used the solution?

I have been using the solution for ten years.

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The solution provides separate support lines for distributors and vendor specialists.

I rate technical support a ten out of ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our company has been a partner of the solution for the last ten years. 

How was the initial setup?

The setup is easy and normally it goes smoothly. 

What about the implementation team?

We partnered with a certified specialist for implementation. 

Two in-house engineers handle all maintenance. 

Which other solutions did I evaluate?

We also work with Cisco products.

What other advice do I have?

I recommend using the solution and rate it a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Aruba Wireless
February 2025
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Head Of Information Technology at Jekson Vision Pvt Ltd
Real User
Good functionality, straightforward to set up, and the technical support is okay
Pros and Cons
  • "The functionality is very high and we can properly meet the clients' requirements."
  • "When we connect to Wi-Fi devices it could be easier because sometimes, it takes a lot of time to complete."

What is our primary use case?

We are using this solution to provide office internet for our clients.

What is most valuable?

The functionality is very high and we can properly meet the clients' requirements.

What needs improvement?

When we connect to Wi-Fi devices it could be easier because sometimes, it takes a lot of time to complete.

It is not as easy as some other products to configure, including setting policies.

Otherwise, everything is fine.

For how long have I used the solution?

I have been working with Aruba Wireless for the past four years.

What do I think about the stability of the solution?

I have not found any bugs or glitches in this product.

What do I think about the scalability of the solution?

We have more than 100 users.

How are customer service and technical support?

Technical support is alright.

How was the initial setup?

The initial setup is okay. It is straightforward and we have no issues with it.

What's my experience with pricing, setup cost, and licensing?

The price of Aruba Wireless should be cheaper.

What other advice do I have?

For the most part, there is nothing that needs to be added and I can recommend this product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Associate Consultant at a tech services company with 10,001+ employees
Consultant
The new centralized licensing have made scalability easier than it was in the past.

What is most valuable?

The Wireless integration with ClearPass Policy Manager to give a complete BYOD solution is absolutely the key to today's business requirements. I am sure there is a lot more they can achieve but by far they have been quite innovative in the market.

How has it helped my organization?

There are a lot of features that are quite unique to the product. The products from Aruba Network cater for a wide range of organizations, from media companies like BBC, to IT Companies like Microsoft and lots of universities see a perfect fit for their requirements. As an IT Network implementer I can easily see how this product fits the bill for many questions asked by companies today to embrace the future of IT Devices and personal devices at work.

What needs improvement?

This is an ever growing industry and there are lots of new features that are being requested on a daily basis by different companies, partners and suppliers.

For how long have I used the solution?

I have used it since 2007, about eight years.

What was my experience with deployment of the solution?

Like any other product there are a few challenges that need to be overcome as most of the organizations have a heterogeneous network. Aruba products can happily sit over your existing network without making a large change to the way the network works. This is the best bit about Aruba Networks.

What do I think about the stability of the solution?

The product development team is quite good to fix any issues. Considering the large variety of devices and network cards that Aruba has to cater for the number of issue faced have not been significant. They also get a fix out quite quickly before the issue turns into a major problem.

What do I think about the scalability of the solution?

It is a very scalable product. The new centralized licensing and the newer controller models have made scalability even easier.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

Technical support is one of the strong areas for Aruba and I would rate it as 8/10.

Which solution did I use previously and why did I switch?

Cisco has always been a close competitor to Aruba Networks but Cisco is much bigger than just wireless hence I think Aruba does justice to what they have to offer and are focused on Wi-Fi only.

How was the initial setup?

The setup is quite straightforward. The solutions can be deployed based on best practices.

What about the implementation team?

The support for implementation both from supplier and vendor is great. The installation definitely takes some ground work and preparation in-house but once it’s all sorted as per the design the product can be fully configured in a couple of days’ time.

What was our ROI?

I think the ROI is great if it is going to replace the wired environment, but it is not going to descale the wired environment then it needs a bit of a hard sell to meet the ROI.

What's my experience with pricing, setup cost, and licensing?

This is a very subjective question and has many dependencies like the level of discount you can achieve will contribute largely to the initial cost and the everyday running cost is dependent on how many changes or enhancement you want to make at regular basis.

Which other solutions did I evaluate?

We also looked at Cisco Wireless products.

What other advice do I have?

It is a great product and if you want complete control over your network for wireless users this is definitely the product you should choose.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1367016 - PeerSpot reviewer
Pre-Sales Manager at a comms service provider with 1,001-5,000 employees
Real User
Has good stability, performance, and functionality; has a straightforward setup
Pros and Cons
  • "What I like most about Aruba Wireless is its stability, functionality, and performance."
  • "What needs improvement in Aruba Wireless is its access point, in particular, it should have more flexibility. Aruba Wireless has Campus AP, Instant AP, and Unified AP, but it would be better if the product has a generic access point that you can manage over the cloud, on-premise, etc. Another area for improvement in Aruba Wireless is scalability. In terms of what additional features I'd like to see in the product, I'm unsure if it's already on the roadmap, but if possible, it would be good to have an SD-WAN functionality on the AP in Aruba Wireless."

What is our primary use case?

I'm using Aruba Wireless for enterprise deployment that's more centralized.

What is most valuable?

What I like most about Aruba Wireless is its stability, functionality, and performance.

What needs improvement?

What needs improvement in Aruba Wireless is its access point, in particular, it should have more flexibility. Aruba Wireless has Campus AP, Instant AP, and Unified AP, but it would be better if the product has a generic access point that you can manage over the cloud, on-premise, etc.

Another area for improvement in Aruba Wireless is scalability.

In terms of what additional features I'd like to see in the product, I'm unsure if it's already on the roadmap, but if possible, it would be good to have an SD-WAN functionality on the AP in Aruba Wireless.

For how long have I used the solution?

I have years of experience with Aruba Wireless.

What do I think about the stability of the solution?

Aruba Wireless has great stability, especially because it's from Aruba, a brand known for its stability and performance.

What do I think about the scalability of the solution?

In general, the scalability of Aruba Wireless needs some improvement. The product needs to be more flexible in terms of scalability.

How are customer service and support?

I would rate the technical support for Aruba Wireless as five out of five. It's quite impressive, though it's not perfect.

Which solution did I use previously and why did I switch?

I compared Aruba Wireless with other solutions, and I found it to be a complete product. It's ahead of the competition, so I chose to work with it.

How was the initial setup?

The initial setup for Aruba Wireless is straightforward. There's nothing complex about it.

What's my experience with pricing, setup cost, and licensing?

The price of Aruba Wireless is higher than other products, but you'll get stability, performance, and functionality out of it.

On a scale of one to five, I'm rating the price of Aruba Wireless a three.

What other advice do I have?

I'm working with Aruba Wireless.

My company has a partnership with Aruba.

My company is a technology provider, so it's not an enterprise user of Aruba Wireless.

I have experience with both the on-premise and cloud versions of the product.

I would recommend Aruba Wireless for enterprise customers. The product applies to multiple verticals.

Overall, my rating for Aruba Wireless is eight out of ten, and it's a product that I would recommend to others.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1434741 - PeerSpot reviewer
Head of Operations & Support at a tech services company with 51-200 employees
Real User
Very stable, with good integration, but quite expensive
Pros and Cons
  • "The solution is quite stable and very robust."
  • "There needs to be better visibility on the day-to-day monitoring."

What is most valuable?

The solution has great integration capabilities.

It offers a lot of helpful common features.

The solution is quite stable and very robust.

What needs improvement?

The solution is quite expensive. If they could make the cost a bit lower, that would be helpful. It's pricey compared to, for example, D-Link or TP-Link. Other commonly used products offer more competitive pricing.

The solution should offer more simplified tools.

There needs to be better visibility on the day-to-day monitoring.

It would be ideal if they had cloud services whereby you could manage everything from the cloud. This may be on the most current version, however, on older versions, they don't offer this. Even if you deployed on-premises, you should be able to control everything from the cloud.

For how long have I used the solution?

We've been using the solution for quite some time. It's easily been about five or so years at this point.

What do I think about the stability of the solution?

The solution is quite stable. It's very robust, in fact. Many enterprises deploy it and they can rely on its stability.

What do I think about the scalability of the solution?

As a solution suitable for enterprises, it can scale quite well. A company should have no trouble expanding it if they need to.

How was the initial setup?

Everyone has their own method of deploying this product. Each company is different. It may be pretty straightforward or more complex depending on an organization's needs.

What's my experience with pricing, setup cost, and licensing?

Their pricing is on-par with Cisco. It's definitely not the cheapest on the market. It's on the higher end in terms of price. For example, you need to purchase extra tools in order to get better monitoring and performance visibility.

What other advice do I have?

We're an Aruba partner. We provide this solution to our customers.

We tend to work with and offer the latest version on the market. The version we have now in our offices is more than five years old at this point. It was the latest version when we installed it.

Would advise anyone considering using Aruba first do a proof of concept. Different environments will have different needs. It's really up to the team and the performance walls that you're looking to test. If your company is pretty simple and small, it may not be necessary to have Aruba. It would be like buying a Ferrari when all you really need is any old car. However, if your organization is looking for a solution that is solid, performance-wise, this may be perfect. It's best to test.  

Also, a company needs to clearly identify their requirements. Do they need the high performance? Are they constrained by costs? All of these questions need to be considered before signing onto a solution. A cost-benefit analysis needs to be done before choosing any product.

Overall, I'd rate the solution seven out of ten. If it offered more free tools and had better day-to-day monitoring, I might rank it higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
SeniorWi09c2 - PeerSpot reviewer
Senior Wireless Network Support Specialist at a university with 1,001-5,000 employees
Real User
Saves us the cost of additional wiring

What is our primary use case?

Aruba Wireless' network is the primary connection method used for connectivity to the university network. We use a master/local setup of controllers. On each of the three campuses we have two local controllers supporting the wireless network.

How has it helped my organization?

Wireless affords people the ability to stay connected. Mobility allows people the freedom to move about and not rely on being tied to an Ethernet cable only.

What is most valuable?

Cost reduction in wiring would be one valuable feature. Another would be the freedom of not being tethered to a cable. Mobility is a major plus. It takes a little time to learn and understand the tree and leaf hierarchy but is easy to manage once understood.

What needs improvement?

Sometimes you are not able to get an engineer on the phone on first call. There have been instances of waiting for a callback.

For how long have I used the solution?

More than five years.

What other advice do I have?

I would rate this product at nine out of 10. Aruba provides great service when a call is placed for assistance. One drawback for me is the language barrier. Sometimes it is a little difficult to understand the technician on the phone.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user840201 - PeerSpot reviewer
Owner and Sr. Network Consultant at a tech services company with 1-10 employees
Consultant
​It has improved overall IT efficiency across the board
Pros and Cons
  • "​It has improved overall IT efficiency across the board."
  • "​Some additional reporting features about the clients would be nice when not combined with the AirWave management package.​"

What is our primary use case?

We provide Aruba Wireless in over 30 schools in Southeastern Wisconsin.

How has it helped my organization?

It has improved overall IT efficiency across the board. This has resulted in fewer wireless issues encountered and a more stable environment.

What is most valuable?

ClientMatch and AirWave: These have increased management purposes, reporting, etc.

What needs improvement?

Some additional reporting features about the clients would be nice when not combined with the AirWave management package.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: February 2025
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