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it_user423774 - PeerSpot reviewer
Manager - Network Services at Seneca College of Applied Arts and Technology
Vendor
AirWave allows us to do different reporting on WiFi utilization at our different campuses so I can break down different areas of the college and find out how many users there are at any given time.

What is most valuable?

There are a couple of valuable features of Aruba Wireless for us. First is ClearPass, which is an authentication product, and second is AirWave, which is a reporting function.

AirWave allows us to do different reporting on WiFi utilization at our different campuses so I can break down different areas of the college and find out how many users are using the network at any given time. I can find out the utilization of different access points, which allows me to do capacity management.

How has it helped my organization?

It needs the ability to perform mobility device management. They should have some kind of mobility device management built into the product.

What needs improvement?

You need to make sure that the controllers at the access points have the capacity to handle the additional licenses. Otherwise, buying additional licenses won't necessarily scale.

For how long have I used the solution?

We're very happy with the Aruba. We've been using them for about the past five years.

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What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

For the most part, stability is excellent.

What do I think about the scalability of the solution?

All you need to do is buy licenses for the access points that you have on those campuses.

How are customer service and support?

Customer Service:

9/10. The customer service we get from our sales rep is excellent.

Technical Support:

Technical support is always going to take more time. If there's any kind of issue it needs to be replicated, it needs to be taken away and examined certainly more than customer service.

Which solution did I use previously and why did I switch?

We were using another vendor to provide WiFi capabilities. Although it didn't have any limitations, Aruba integrated better with our existing equipment.

How was the initial setup?

It's very easily set up.

What was our ROI?

I don't know what the ROI is on this. It's difficult to value the experience that the students have and the staff have, so to put an actual number on that is going to be very difficult.

Which other solutions did I evaluate?

We looked at other vendors before deciding on Aruba.

What other advice do I have?

Make sure you're fully aware of all the products around WiFi and capitalize on any ones that are out there that would help your specific environment.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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it_user364641 - PeerSpot reviewer
Infrastructure Consultant at a healthcare company with 1,001-5,000 employees
Vendor
The most useful feature of Aruba Wireless is the software and controls. The stability is only decent as you have to be careful to properly configure it.

Valuable Features

The most useful feature of Aruba Wireless, as with all Aruba products generally, is the software and controls. Wireless has many APs and client management software. They're able to push clients based on profile matching to different nearby APs. For example, if there are 75 APs in one area, such as a lobby entrance, you can have an AP next door with one client on Aruba software, and the APs will be able to push a set number of clients.

Improvements to My Organization

In our hospital lobby, we have on average 700 clients trying to connect at the same time. Using the software, we've been able to make sure that everyone's able to connect.

Our entire switching and LAN infrastructure is based on HP along with Cisco. We have about 10,000 access points, but Aruba provides our the client solution. So far, two smaller controllers are able to handle our entire guest infrastructure, which is something around 15,000 concurrent users on the wireless network.

Use of Solution

We've had it for about three years now.

Deployment Issues

It deploys well for us.

Stability Issues

The stability is only decent. You shove in an extra controller and it works generally, but you have to be careful to properly configure it.

Scalability Issues

The licensing works during peak hours but not during non-peak hours. We're expecting in the near future around 15,000 handheld devices as well as 9,000 BYOD, probably next year.

Customer Service and Technical Support

We've had no problems with technical support. We know the Aruba technicians in Denmark.

Other Solutions Considered

We evaluated Cisco APs. Aruba's APs are nice and the management solutions are pretty good. Cisco and Aruba play nicely together.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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it_user137469 - PeerSpot reviewer
Network Engineer with 1,001-5,000 employees
Vendor
We needed a real stack environment, a high density switch & dual power supply.

Managing our data centre network was a challenge. It was designed 15 years ago, before the internet, and not very flexible. If the users had asked us to create a new system we might have had to say no because we didn’t have the space and the bandwidth.

With two networks – one for administration and one for students – to manage, we were certain the old data centre would not serve users’ needs into the future: it had no room for expansion. It was difficult to install new equipment because of the huge amount of cable. We needed a data centre to give us space and where it would be easy to add and remove equipment. The administration had become increasingly dependent on IT services for carrying out its duties. As e-administration capabilities expanded, ensuring delivery of the systems demanded by its seven independent departments was becoming even more crucial. Everything is done electronically today.

Our network supports more than 400 applications, ranging from internal systems for supporting healthcare for the elderly and handicapped to public-facing, self-service applications for the municipality’s 203,000 citizens.

We chose the HP 3800 switches for a number of reasons: we needed a real stack environment, it is a high density switch with 48 1 Gb ports and four 10 Gb ports, it has dual power supply for redundancy, and it has a lifetime warranty. The lifetime warranty is important to us. If a device breaks and is no longer available, HP provides a similar device – a newer version.

At the network’s edge are more than 1,000 devices in 800 different buildings, connected using HP 2600 Series Switches and HP 3500 Series Switches. HP 5400 Series Switches connect 30 backbone devices. HP ProCurve MultiService Mobility Access Points are installed throughout the network to give easy network access to laptops, tablets and smartphones.

We have been working with HP products for the past 15 years. We needed to do this installation quickly and working with products we trusted and knew inside out really helped. There was just no reason to start again with a new vendor. Network deployment took just six weeks. We have helped beta-test HP ProCurve Manager Plus for the past 5 years. 

The whole design creates redundancy, it is a showcase of the right way to do it. The HP 3800 switches not only have the flexibility of a stackable form factor, they have 10 Gb expandability to support bandwidth-intensive applications, providing investment protection for future needs. The flexibility we have is a huge benefit. We now have a system that can cope with future demands and can create new systems demanded by the users. It is much more flexible when you have to add more equipment: we no longer have to pull new cables because they are already installed in the racks. You just have to add the new equipment, put the network connections into the network switches and it just runs the way it should.

When you have 10 Gb links it is easier to add extra VLANs and now we have the option to use 10 Gb everywhere – a huge difference to the 1 Gb links we had previously. The 10 Gb fibre is key to making our network design work. Currently we have 450 km of fibre installed across our municipality. It is now easier to find your way around the network, improving network monitoring significantly. The way it is structured now, monitoring is easier. All the racks are designed the same so it’s much easier to find your way around. All the devices have a unique naming structure and unique address, and all the ports on the switches are designed for a specific purpose – so you know where things are.

Even when a stackable switch is operated with other units, there is only ever a single management interface for the network administrator to deal with. This simplifies the setup and operation of the network. You only have to manage 1 switch for each stack, meaning I only have to manage 5 switches instead of the 24 I would have had to manage previously.

The system is more responsive for the users and we now have a system that can cope with future demands: now that we have the space and the bandwidth we need, we have the ability to create the new systems that the users want.

Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
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PeerSpot user
Network Design and Delivery at a financial services firm with 10,001+ employees
Real User
Its Access Points are like plug-and-play devices that you just turn on and leave there and will automatically speak with its controller.

What is most valuable?

As a network engineer, the feature that I value with Aruba is the management of the devices, like the one-touch provisioning of a wireless network.

How has it helped my organization?

Aruba Access Points are like plug-and-play devices that you just turn on and leave there and will automatically speak with its controller! It just makes the network administrator's work easier.

What needs improvement?

I worked on getting the root cause of multiple alarms of wireless access points in our management platform and found it to be caused by a software bug of the current version in the wireless controller. While doing this task, I found that the TAC support people I worked with have limited knowledge or comprehension of the what's going on as I was passed around to other engineers a few times.

For how long have I used the solution?

I used to troubleshoot these devices for six years.

What do I think about the stability of the solution?

Due to the software bug I encountered (forgot the version), it appeared like that multiple access points were unstable, software speaking, but were not down physically.

How are customer service and technical support?

Just slightly above the middle rating because not all technical support have the same caliber of troubleshooting an issue.

Which solution did I use previously and why did I switch?

I also worked with the Cisco wireless solution as I manage several enterprise networks that use different solutions. I would say that managing Aruba products is easier than Cisco.

How was the initial setup?

For a person who has been brought up with Cisco devices, I could say it was complex when I started working in Aruba's CLI.

What about the implementation team?

We just used the cheat sheets we have in our SharePoint, following what the previous engineers did when setting up.

What other advice do I have?

From a person who tried managing multiple wireless device platforms, there were little to no incidents that we receive for Aruba devices for a specific period of time. Though the biggest contender of this product line has been setup to majority of our customers, it appeared that Aruba devices are more stable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network Engineer at a tech services company with 51-200 employees
Consultant
A Good Wireless LAN Solution

What is most valuable?

1. The Integrated firewall

2. The captive portal authentication for guests

3. The modular configuration system (by profile and)

3. AppRF new system (from ArubaOS version 6.4)

4. Mutli-site Architecture (master local architecture)

5. Advantageous licensing system (by Access point and not by user, the license server feature from version 6.3).

What needs improvement?

1. The new version is not stable.

2. Teintroduce the Visuel-RF mapping system in the Aruba controllers.

3. Download the firmware without a support account

4. stabilization of clearpass

5. Prepare documentation that handles concepts and not "how to"

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

Yes, but generally with the new OS version and with ClearPass.

What do I think about the stability of the solution?

Not really.

What do I think about the scalability of the solution?

It is a scalable product, but it does not have a Virtual version of the controller.

How are customer service and technical support?

Customer Service:

No idea, i do not deal with them.

Technical Support:

75%

Which solution did I use previously and why did I switch?

No, Aruba WLAN was my first experience with WLAN solutions and is unique.

How was the initial setup?

I think the setup and the configuration of Aruba is complex.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Leon Rautenbach - PeerSpot reviewer
Group IT Manager at Meridian
Real User
Good stability so far
Pros and Cons
  • "The stability of Aruba Wireless has been good."
  • "Aruba Wireless has room to improve the connection from one AP to another."

What needs improvement?

Aruba Wireless has room to improve the connection from one AP to another.

For how long have I used the solution?

I have been using Aruba Wireless for three years.

What do I think about the stability of the solution?

The stability of Aruba Wireless has been good.

What do I think about the scalability of the solution?

We have not required scaling at this point.

How are customer service and support?

I would rate solution's technical support a 7 out of 10.

What other advice do I have?

If you are considering Aruba Wireless, make sure you have the best implementation team possible. One that knows the product.

Overall, I would rate this solution an 8 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Director at Guangdong Technion Institute of Technology
Real User
A powerful solution with efficient support yet requires seasoned IT staff to master
Pros and Cons
  • "It's a very stable system."
  • "Not cost-effective."

What is our primary use case?

In this University, Wi-Fi is essential to the daily operations, from teaching, learning by staff and students to research by researchers. In recent two years, it contributes to our smart campus objectives, bridging IoT devices in multiple projects. 

How has it helped my organization?

With the powerful feature in ClearPass, AirWave, MM and other subsystems, this centrally managed Wi-Fi solution offers the University members and guests a unified user experience, enabling IT staff to administer all component, particularly in search of a technical issue. 

What is most valuable?

The ClearPass admin console provides an easy operating interface for checking every user's authentication steps, which is pretty useful to identify the root cause of an authentication issue. Also, the self-service portal allows end-users to manage their registered devices. 

What needs improvement?

Perhaps Aruba should publish some best practices for deploying its solution in different industries. 

For how long have I used the solution?

Aruba Wi-Fi solution has been a good partner in my University since 2017.

What do I think about the stability of the solution?

A very powerful Wi-Fi system.

How are customer service and technical support?

They provide very efficient support.

What's my experience with pricing, setup cost, and licensing?

Aruba solution is not cheap. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user384546 - PeerSpot reviewer
Manager IT at a university with 1,001-5,000 employees
Vendor
The features we find most valuable are the firewall, virtual controller, and its compatibility with controller-based and controller-less solutions.

What is most valuable?

  • Firewall
  • Virtual controller
  • Compatibility with controller-based and controller-less solutions

How has it helped my organization?

It supports different classes of services for different types of users, has easy management, is easy to use, etc.

What needs improvement?

The RF needs to be improved.

For how long have I used the solution?

We started using it one month ago.

What was my experience with deployment of the solution?

There have been no issues with the deployment.

What do I think about the stability of the solution?

8/10

What do I think about the scalability of the solution?

There have been no scalability issues.

How are customer service and technical support?

Customer Service:

8/10

Technical Support:

I'd rate technical support 9 out of 10.

Which solution did I use previously and why did I switch?

We switched for its new and advanced features, as well the lifetime warranty.

How was the initial setup?

It's just plug-and-play.

What about the implementation team?

We implemented it with support of vendor and I would rate them as 9/10.

What's my experience with pricing, setup cost, and licensing?

The IAP licence that we use is free.

Which other solutions did I evaluate?

  • Cisco
  • Eugenius
  • Ubiquity

What other advice do I have?

It is a very stable and scalable solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: January 2025
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