The scalability is the key here. We operate in a multi-vendor environment, running proprietary and open source software as well as pretty much every OS in it. We have to be able to adjust features as we need them throughout the WLAN.
System Architect - Networks at a university with 501-1,000 employees
The initial setup required a lot of work however the scalability is the key for the solution
What is most valuable?
How has it helped my organization?
WLAN is one of the major functions that allows employee movement without re-doing cabling etc.
What needs improvement?
I haven't encountered an area for improvement and am quite satisfied with the product.
For how long have I used the solution?
We implemented WLAN 4 years ago.
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What was my experience with deployment of the solution?
We haven't encountered any major issues with the deployment. Normal minor glitches as usual, but nothing major. I'd expect to face the same issues with any brand of WLANs.
What do I think about the stability of the solution?
All stability issues have been due to configuration changes. Currently as the WLAN expands we are starting to have some issues that aren't directly dependent on Arubas' solution, but issues in aggregate and core network layers.
What do I think about the scalability of the solution?
We have no issues in scalability.
How are customer service and support?
Customer Service:
8 out of 10.
Technical Support:8 out of 10.
Which solution did I use previously and why did I switch?
I'm familiar via my career with other manufacturers solutions and have worked with those too. In my current position we have used Arubas' WLAN from the start.
How was the initial setup?
As always in complex systems, initial setup required a lot of work that might be seen as complex. On the other hand it was also logical and among the professionals, straightforward. Initial setup of single equipment is easy, but it only allows you to start configuring it.
What about the implementation team?
We did the implementation in-house with a technical person from the manufacturer.
What was our ROI?
Every AP implemented takes out around 3 switch interfaces. Also work can be done away from the desk, and much faster in certain positions. I'd say that it took about three years to get an ROI.
Which other solutions did I evaluate?
We did a massive comparison with most of the WLAN vendors and from those we chose Aruba.
What other advice do I have?
Main thing is to have a clear vision of what is needed from the WLAN and of course, the expertise of the staff is one key factor. Pretty much, the rest is just pricing of the solution, acquisition and running costs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Networking Pre-sales Engineer at a tech services company with 51-200 employees
Simple initial setup, beneficial product lifetime warranty, and integrates well
Pros and Cons
- "The main features of Aruba Wireless in my country is its popularity, long hardware warranty when compared to other solutions, and it integrates well with our network access control solution."
- "The dashboards that represent the network access control in Aruba Wireless could improve."
What is our primary use case?
We have many customers in the retail business using Aruba Wireless for their network.
What is most valuable?
The main features of the Aruba Wireless are universal and effective, covering most uses, a lifetime hardware warranty that sets it apart from the competition and it integrates seamlessly with the network access control solution - Aruba Clearpass
What needs improvement?
The GUI dashboards should more user-friendly.
For how long have I used the solution?
I have been using Aruba Wireless for approximately four years.
What do I think about the stability of the solution?
I found the Aruba Wireless to be a stable solution. It is more stable than competitors especially in roaming.
What do I think about the scalability of the solution?
The solution is scalable and stable
How are customer service and support?
We have opened a support ticket with technical assistance and I would rate the support from Aruba Wireless a four out of five when comparing it to Cisco or Juniper.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Juniper and Cisco networking products previously.
How was the initial setup?
The initial setup was simple to do.
What other advice do I have?
My advice to others that want to implement Aruba Wireless is they have to study the solution and have a good understanding. Aruba has a good academy for studying.
I rate Aruba Wireless a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Network Administrator
Easy to use, the 335-AP provides reliability, stability
Pros and Cons
- "The 335-AP provides reliability, stability."
What is our primary use case?
We have made a full 32-site school transition from Mary to Aruba wireless.
How has it helped my organization?
Reliability, stability, and best use of our network.
What is most valuable?
The Aruba 335-AP.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
There were stability issues, but only on initial deployment.
What do I think about the scalability of the solution?
Very few scalability issues, mostly user error.
How are customer service and technical support?
Great support.
Which solution did I use previously and why did I switch?
We used Meru. We switched to Aruba for the newer technologies they presented.
How was the initial setup?
It was pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
Licencing can be surprising and needs improvement. Look into all features, what you need versus what you want, and know that nothing comes without some kind of license.
Which other solutions did I evaluate?
Meru, Cisco, Aerohive.
What other advice do I have?
It's a great product, easy to use, easy monitoring, and great tech support. Plan out placement as thoroughly as possible.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Consultant at a healthcare company with 1,001-5,000 employees
The most useful feature of Aruba Wireless is the software and controls. The stability is only decent as you have to be careful to properly configure it.
Valuable Features
The most useful feature of Aruba Wireless, as with all Aruba products generally, is the software and controls. Wireless has many APs and client management software. They're able to push clients based on profile matching to different nearby APs. For example, if there are 75 APs in one area, such as a lobby entrance, you can have an AP next door with one client on Aruba software, and the APs will be able to push a set number of clients.
Improvements to My Organization
In our hospital lobby, we have on average 700 clients trying to connect at the same time. Using the software, we've been able to make sure that everyone's able to connect.
Our entire switching and LAN infrastructure is based on HP along with Cisco. We have about 10,000 access points, but Aruba provides our the client solution. So far, two smaller controllers are able to handle our entire guest infrastructure, which is something around 15,000 concurrent users on the wireless network.
Use of Solution
We've had it for about three years now.
Deployment Issues
It deploys well for us.
Stability Issues
The stability is only decent. You shove in an extra controller and it works generally, but you have to be careful to properly configure it.
Scalability Issues
The licensing works during peak hours but not during non-peak hours. We're expecting in the near future around 15,000 handheld devices as well as 9,000 BYOD, probably next year.
Customer Service and Technical Support
We've had no problems with technical support. We know the Aruba technicians in Denmark.
Other Solutions Considered
We evaluated Cisco APs. Aruba's APs are nice and the management solutions are pretty good. Cisco and Aruba play nicely together.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CIO and Strategic Technical Leader at a university with 51-200 employees
The most valuable feature for us is High Density. We also like the location awareness it provides.
What is most valuable?
The most valuable feature for us is High Density as it allows us to provide coverage for lots of our students both in the same classroom and across campus.
How has it helped my organization?
It really drives our WiFi function because 95% of the network connections are from student BYOD. It provides location awareness and uses HP's software, which is great.
What needs improvement?
The location-based software isn't quite there yet and we haven't been able to use it the way that works best for us.
For how long have I used the solution?
We've used it for over 15 years now. It's been a long journey.
What was my experience with deployment of the solution?
We've had no issues with deployment.
What do I think about the stability of the solution?
I find that its stability is better than most of the other products we've used over the years.
What do I think about the scalability of the solution?
We don't have any notable issues with scalability right now. From time to time, we've noticed that with 5,500 APs, we do have some issues, but they're not anything we wouldn't expect.
Which solution did I use previously and why did I switch?
We've used Meru and Cisco, but Aruba's proven to be the best.
What other advice do I have?
Consider all the software and add-ons for it because they can increase the value of it for something more than WiFi. Put everything together to maximize the benefit for your company.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Technician at The Godolphin School
We are using older AP-61's that still work well, but it's beginning to show a few cracks as it ages and more devices simultaneously access the network.
Use of Solution:
This solution has been in place for close to 9 years.
Other Advice:
Even as the current system we are using is old and the AP's being used are AP-61's, it is still working well.
We have 64 AP's around the site and with more and more students bringing in their wireless devices, we are only now starting to see some cracks. These cracks are to be expected due to the age of the system, and I'm sure it wasn't designed to have more than 1,000-plus devices accessing the network at the same time.
So if the current and future Aruba systems are as good as the old, we should all be fine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager IT at a university with 1,001-5,000 employees
The features we find most valuable are the firewall, virtual controller, and its compatibility with controller-based and controller-less solutions.
What is most valuable?
- Firewall
- Virtual controller
- Compatibility with controller-based and controller-less solutions
How has it helped my organization?
It supports different classes of services for different types of users, has easy management, is easy to use, etc.
What needs improvement?
The RF needs to be improved.
For how long have I used the solution?
We started using it one month ago.
What was my experience with deployment of the solution?
There have been no issues with the deployment.
What do I think about the stability of the solution?
8/10
What do I think about the scalability of the solution?
There have been no scalability issues.
How are customer service and technical support?
Customer Service:
8/10
Technical Support:I'd rate technical support 9 out of 10.
Which solution did I use previously and why did I switch?
We switched for its new and advanced features, as well the lifetime warranty.
How was the initial setup?
It's just plug-and-play.
What about the implementation team?
We implemented it with support of vendor and I would rate them as 9/10.
What's my experience with pricing, setup cost, and licensing?
The IAP licence that we use is free.
Which other solutions did I evaluate?
- Cisco
- Eugenius
- Ubiquity
What other advice do I have?
It is a very stable and scalable solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Development manager - Networks at a retailer with 1,001-5,000 employees
For us, the most valuable feature is the ability to access our office's network. Once you are authorized to gain access, it's a solution that makes doing so a seamless process.
What is most valuable?
For us, the most valuable feature is the ability to access our office's network. Once you are authorized to gain access, it's a solution that makes doing so a seamless process. Connecting to wifi at our office is something we should be taking for granted.
What needs improvement?
It's too pricey, to be honest. There's not really much difference between the wireless vendors and competition is tight. Aruba would have a bigger advantage if it weren't so pricey.
What was my experience with deployment of the solution?
They deploy without issues.
What do I think about the stability of the solution?
Stability is really good and something we're very happy about. We just install it and they last until they die, which is a really long time.
What do I think about the scalability of the solution?
They can go from short range to long range, and there are many new features for connecting additional users.
Which solution did I use previously and why did I switch?
We chose HP because of the price. It's a good solution and best-suited for us.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
We used a vendor team for implementation.
Which other solutions did I evaluate?
We always evaluate other options when considering IT solutions. We looked at Cisco and Juniper, but HP/Aruba is better.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user375078Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Real User
You get what you pay for, right?
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Aruba is a very solid product with options that allow it to keep up with all the competitors.