It's simple to use.
Networking Enterprise Specialist at a educational organization with 5,001-10,000 employees
Simple to use but reliability could be improved
Pros and Cons
- "Setup is straightforward."
- "The reliability could be improved."
What is most valuable?
What needs improvement?
The reliability could be improved.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
The stability could be improved.
Buyer's Guide
Aruba Wireless
December 2024
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
One a scale of one to five, I would give their technical support a two. It could be better.
How was the initial setup?
Setup is straightforward.
What other advice do I have?
I would rate this solution 7 out of 10.
My advice is that if you don't have experience, you should find a partner for support rather than rely on the company.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Analyst at a local government with 501-1,000 employees
It allows me to monitor and block employees as needed.
What is most valuable?
Aruba's good. It's almost over-complicated for what we need it for.
How has it helped my organization?
Aruba gives me the security that I need because we have WiFi for employees, and the public. It allows me to monitor them and block them or do whatever I need to to keep them in check.
What needs improvement?
It's a little bit over-complicated. They could simplify the interface. Also, the update procedure from their website could be a little better. Finding the firmware the first time is a pain.
What do I think about the stability of the solution?
They're good. As long as you have the right controller in place to have enough APs for your business, then it's great. You can stack them. They're just a good product.
How was the initial setup?
You just plug them in, and once you get them configured, they're great from there.
What's my experience with pricing, setup cost, and licensing?
The licensing could always be a little bit cheaper. Everybody complains about that, but you just plug them in and I rarely have to think about it and that's the product I want.
Which other solutions did I evaluate?
I looked at Cisco and I can't remember the other vendor. Once again, Cisco was price-point was higher. Aruba gave me every feature I needed and more so they were a good fit for us.
What other advice do I have?
Make sure you know how many APs you want to throw up there. Remote APs, stuff like that, and size your controller properly, but not for now but five or six years in advance because you don't want to replace it every other year so that'll be my biggest piece of advice.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Aruba Wireless
December 2024
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Review about Aruba Wireless
What is most valuable?
Aruba is the only other wireless vendor besides Cisco that offers the flexibility of using AP's in any combination of the 3 controller-based architectures.
How has it helped my organization?
Lots of Flexibility but with flexibility comes complexity. Flexibility is great for large organizations but the Aruba instant AP may be good for smaller organizations.
For how long have I used the solution?
I have worked with Aruba gear for 4 years.
What was my experience with deployment of the solution?
Any issues I encountered were resolved quickly with an excellent TAC.
What do I think about the scalability of the solution?
Aruba has a very scalable product with different hardwar, software and complementary products such as AirWave and ClearPass.
How are customer service and technical support?
TAC is really a 9+
Which solution did I use previously and why did I switch?
I have worked with other great vendors like Cisco, Meraki, Motorola, etc.
How was the initial setup?
There are ways to sidestep the complexity available with Aruba, but if you do not need the advanced features of Aruba then Aruba instant or another vendor may suit your needs best.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Consultant at a tech services company with 10,001+ employees
The new centralized licensing have made scalability easier than it was in the past.
What is most valuable?
The Wireless integration with ClearPass Policy Manager to give a complete BYOD solution is absolutely the key to today's business requirements. I am sure there is a lot more they can achieve but by far they have been quite innovative in the market.
How has it helped my organization?
There are a lot of features that are quite unique to the product. The products from Aruba Network cater for a wide range of organizations, from media companies like BBC, to IT Companies like Microsoft and lots of universities see a perfect fit for their requirements. As an IT Network implementer I can easily see how this product fits the bill for many questions asked by companies today to embrace the future of IT Devices and personal devices at work.
What needs improvement?
This is an ever growing industry and there are lots of new features that are being requested on a daily basis by different companies, partners and suppliers.
For how long have I used the solution?
I have used it since 2007, about eight years.
What was my experience with deployment of the solution?
Like any other product there are a few challenges that need to be overcome as most of the organizations have a heterogeneous network. Aruba products can happily sit over your existing network without making a large change to the way the network works. This is the best bit about Aruba Networks.
What do I think about the stability of the solution?
The product development team is quite good to fix any issues. Considering the large variety of devices and network cards that Aruba has to cater for the number of issue faced have not been significant. They also get a fix out quite quickly before the issue turns into a major problem.
What do I think about the scalability of the solution?
It is a very scalable product. The new centralized licensing and the newer controller models have made scalability even easier.
How are customer service and technical support?
Customer Service:
7/10.
Technical Support:Technical support is one of the strong areas for Aruba and I would rate it as 8/10.
Which solution did I use previously and why did I switch?
Cisco has always been a close competitor to Aruba Networks but Cisco is much bigger than just wireless hence I think Aruba does justice to what they have to offer and are focused on Wi-Fi only.
How was the initial setup?
The setup is quite straightforward. The solutions can be deployed based on best practices.
What about the implementation team?
The support for implementation both from supplier and vendor is great. The installation definitely takes some ground work and preparation in-house but once it’s all sorted as per the design the product can be fully configured in a couple of days’ time.
What was our ROI?
I think the ROI is great if it is going to replace the wired environment, but it is not going to descale the wired environment then it needs a bit of a hard sell to meet the ROI.
What's my experience with pricing, setup cost, and licensing?
This is a very subjective question and has many dependencies like the level of discount you can achieve will contribute largely to the initial cost and the everyday running cost is dependent on how many changes or enhancement you want to make at regular basis.
Which other solutions did I evaluate?
We also looked at Cisco Wireless products.
What other advice do I have?
It is a great product and if you want complete control over your network for wireless users this is definitely the product you should choose.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Project Manager at a tech services company with 201-500 employees
Reliable, expandable, and offers seamless mobility between access points
Pros and Cons
- "The solution is very stable."
- "We have had issues with the availability of the equipment."
What is our primary use case?
I primarily use the solution for wireless connectivity.
What is most valuable?
I really appreciate the seamless mobility between access points.
The solution is very stable.
It can scale as needed.
Technical support has been helpful.
What needs improvement?
It did take us a while to get used to the setup.
We have had issues with the availability of the equipment. We always have trouble locating equipment, finding suppliers who sell it, or finding someone who has stock.
For how long have I used the solution?
I've been using the solution for the past three years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had issues with scalability. It has met our needs so far.
Our organization is quite sizeable, and 10,000 people alone are cell phone users. They all use Aruba Wireless.
How are customer service and support?
I've never dealt with technical support.
I recall there was an issue that we had to call to contact technical support, and the architect contacted Aruba directly. It took them like three days to resolve the issue. Generally, my understanding is that they are helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I also have experience with Cisco Wireless solutions as well.
What about the implementation team?
The initial setup does take some getting used to. However, once you understand it, it's quite straightforward.
I'd rate the ease of setup at a four and a half out of five.
What's my experience with pricing, setup cost, and licensing?
I don't have any insights into the exact cost of the solution. My understanding is that it is a bit more expensive than Cisco. I'd rate the affordability at a three out of five.
Which other solutions did I evaluate?
I'm not involved in the decision-making process regarding looking at solutions.
What other advice do I have?
We're Aruba partners.
New users need to understand the technical solution before considering it, especially if they're migrating from Cisco to Aruba. If that's the case, they need to understand Aruba before migrating fully. They shouldn't compare it as it's not apples to apples.
I'd rate the product eight out of ten.
At the time when we started implementing it, there wasn't enough experience in the market, so all the engineers and the architects had to learn from scratch. I also have a concern about the cost, which seems, from what I recall, a little bit higher than the one we were replacing. Otherwise, it's a very good, reliable product.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Group IT Manager at Meridian
Good stability so far
Pros and Cons
- "The stability of Aruba Wireless has been good."
- "Aruba Wireless has room to improve the connection from one AP to another."
What needs improvement?
Aruba Wireless has room to improve the connection from one AP to another.
For how long have I used the solution?
I have been using Aruba Wireless for three years.
What do I think about the stability of the solution?
The stability of Aruba Wireless has been good.
What do I think about the scalability of the solution?
We have not required scaling at this point.
How are customer service and support?
I would rate solution's technical support a 7 out of 10.
What other advice do I have?
If you are considering Aruba Wireless, make sure you have the best implementation team possible. One that knows the product.
Overall, I would rate this solution an 8 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Information Technology at Jekson Vision Pvt Ltd
Good functionality, straightforward to set up, and the technical support is okay
Pros and Cons
- "The functionality is very high and we can properly meet the clients' requirements."
- "When we connect to Wi-Fi devices it could be easier because sometimes, it takes a lot of time to complete."
What is our primary use case?
We are using this solution to provide office internet for our clients.
What is most valuable?
The functionality is very high and we can properly meet the clients' requirements.
What needs improvement?
When we connect to Wi-Fi devices it could be easier because sometimes, it takes a lot of time to complete.
It is not as easy as some other products to configure, including setting policies.
Otherwise, everything is fine.
For how long have I used the solution?
I have been working with Aruba Wireless for the past four years.
What do I think about the stability of the solution?
I have not found any bugs or glitches in this product.
What do I think about the scalability of the solution?
We have more than 100 users.
How are customer service and technical support?
Technical support is alright.
How was the initial setup?
The initial setup is okay. It is straightforward and we have no issues with it.
What's my experience with pricing, setup cost, and licensing?
The price of Aruba Wireless should be cheaper.
What other advice do I have?
For the most part, there is nothing that needs to be added and I can recommend this product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Networking Solution Architect at ALE
We can select the applications we want to use and block on our network
Pros and Cons
- "The performance and the application monitor. You can select the applications you want to use and block on your network"
- "I would like to be able to customize Captive Portals."
What is our primary use case?
For campus wireless coverage, and it is performing very well.
What is most valuable?
The performance and the application monitor. You can select the applications you want to use and block your network. Most importantly, it has a lot of bandwidth and good connections.
What needs improvement?
I would like to be able to customize Captive Portals.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Stability is good.
What do I think about the scalability of the solution?
The scalability is very good. You can use it from SME through to enterprise companies. It provides full coverage.
How is customer service and technical support?
We provide technical support ourselves.
How was the initial setup?
I have been involved in setups for our customers. It's not too complex. Of course, you need to know the solution very well.
What other advice do I have?
I would recommend it for the performance and support.
For me, the most important criteria when selecting a vendor are
- performance
- reliability
- support.
I rate Aruba at eight out of 10 because every software has problems at times. It also doesn't fit all our customers' requests.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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Updated: December 2024
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I just took the latest refresher course on product and architecture and Aruba is even better now. Exciting stuff happening!