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it_user201984 - PeerSpot reviewer
IT Specialist at a healthcare company with 51-200 employees
Vendor
Allowed us to have one controller at our central location and still provide wireless to our outlying clinics.

What is most valuable?

The main reason I chose to implement the HP WLC was due to the limitations of our previous Sonicwall WLC not being able to have layer three provisioning. I would say that feature is the most valuable.

How has it helped my organization?

With our old wireless network, we had to put controllers at every location to have wireless access. This product allowed us to have one controller at our central location and still provide wireless to our outlying clinics.

What needs improvement?

The user interface on the product isn’t terribly intuitive in some areas, especially when setting up VSC’s.

For how long have I used the solution?

I've been using HP MSM 720 Mobility Controller and 40 HP since April 2014, so approximately 10 months.

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Aruba Wireless
January 2025
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What was my experience with deployment of the solution?

I experienced a few issues while deploying the controller. Getting the product to work correctly with a back end RADIUS server proved to be a bit of a task and the lack of documentation didn’t help either.

What do I think about the stability of the solution?

Stability wise the product has been fairly rock solid. I can’t think of any time I have had to even reboot it since I implemented it.

What do I think about the scalability of the solution?

The particular model (MSM 720) doesn’t provide much in terms of scalability. It only allows for 40 Access Points which my company has about that number.

How are customer service and support?

Customer Service:

Customer service on the phone I would rate fairly poorly. On more than one occasion I could not understand the agent or would get disconnected, however, online customer service is much better.

Technical Support:

I have only used the HP forums for technical support and it has a pretty good following and a lot of knowledgeable users.

Which solution did I use previously and why did I switch?

We previously used a Sonicwall NSA3500 for all our needs. We switched due to the lack of Layer three provisioning at the time plus I wasn’t a fan of one device controlling so many aspects of our network and security.

How was the initial setup?

I would say complex, mainly due to the lack of good documentation. All together, it took me about a week to fully get the product in a production state. Coming from a Cisco background it seemed much more cumbersome than their products.

What about the implementation team?

We used an in house team (me).

What was our ROI?

I am not sure of the ROI at the moment. It has not been implemented long enough for any significant ROI.

What's my experience with pricing, setup cost, and licensing?

Original setup cost for this implementation was around $30,000. Day-to-day the product costs nothing.

Which other solutions did I evaluate?

Any time we have a project we must have three viable options to choose from. We looked at HP, Cisco and Meru.

What other advice do I have?

  • Have a strong knowledge of your internal network
  • Study the manual as much as possible
  • Focus on VSC’s and Vlan configuration
  • If you come from a Cisco background keep in mind you won’t use an access port on the switch port connected to the AP like you would in a Cisco WLC setup, but instead either a trunk or tagged port
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user30798 - PeerSpot reviewer
Sr. Network Engineer at a consultancy with 1,001-5,000 employees
Consultant
Ease of adding and being able to configure APs on the fly are key for us
Pros and Cons
  • "Its manageability of APs is the most valuable feature: ease of adding APs and the ability to configure the APs on the fly. Also, their support engineers are great to work with."
  • "I believe it would benefit from more reporting, other than just a dashboard. It needs some type of report builder so you can have PDFs to show upper management what is going on in the wireless network."

What is our primary use case?

It is our primary wireless solution. We use a HA paired controller in our main DC. We use the 7200 model. We provide a corporate and guest SSID.

What is most valuable?

Its manageability of APs is the most valuable feature: ease of adding APs and the ability to configure the APs on the fly. 

Also, their support engineers are great to work with.

What needs improvement?

I believe it would benefit from more reporting, other than just a dashboard. It needs some type of report builder so you can have PDFs to show upper management what is going on in the wireless network.

For how long have I used the solution?

More than five years.

Which solution did I use previously and why did I switch?

We had a small Cisco wireless environment originally and to upgrade or expand that environment it would have been a very expensive purchase. Also, instead of one controller that does everything we needed it to do, it would have taken two to three other devices with Cisco to make it work.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Aruba Wireless
January 2025
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
it_user839694 - PeerSpot reviewer
Network Administrator
Real User
Easy to use, the 335-AP provides reliability, stability
Pros and Cons
  • "The 335-AP provides reliability, stability."

    What is our primary use case?

    We have made a full 32-site school transition from Mary to Aruba wireless.

    How has it helped my organization?

    Reliability, stability, and best use of our network.

    What is most valuable?

    The Aruba 335-AP.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    There were stability issues, but only on initial deployment.

    What do I think about the scalability of the solution?

    Very few scalability issues, mostly user error.

    How are customer service and technical support?

    Great support.

    Which solution did I use previously and why did I switch?

    We used Meru. We switched to Aruba for the newer technologies they presented.

    How was the initial setup?

    It was pretty straightforward.

    What's my experience with pricing, setup cost, and licensing?

    Licencing can be surprising and needs improvement. Look into all features, what you need versus what you want, and know that nothing comes without some kind of license.

    Which other solutions did I evaluate?

    Meru, Cisco, Aerohive. 

    What other advice do I have?

    It's a great product, easy to use, easy monitoring, and great tech support. Plan out placement as thoroughly as possible.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user339819 - PeerSpot reviewer
    Founder and Principal Analyst at a tech services company with 1,001-5,000 employees
    Consultant
    They let their customers deploy a wireless network and manage and secure it better than others, but they need to create a better unified story with HP switching.

    Valuable Features

    The most valuable aspects are its security and analytical capabilities.

    I think when it comes to wireless the industry has changed a lot. When it comes to wireless, the industry has changed a lot and with connectivity everyone uses the same chips and really the same hardware so the quality of radio is very similar for every vendor.

    Aruba have put a lot of emphasis on manageability and security, and I think their Airwave and Clearpath products are head and shoulders the best in the industry. They let their customers deploy a wireless network and manage and secure it better than you can do with all other solutions.

    Room for Improvement

    The next step is to create better unified story with HP switching. They're part of the same competitor, and their main competitor, Cisco, has a great unified wired/wireless story, and Aruba need to focus on this. They have great management tools and security capabilities, and they need to extend that to the wireless network.
    Also, they need to enable the data they collect to be used by more companies. If you think of where wireless is big - schools, hospitals, retail environments - it would be good to capture that data and share it with third-parties so they can enhance their customers' experience.

    Stability Issues

    It's amongst the best in the industry. It's used by lots of small companies but also by some of the largest companies in the world, and there's only a couple of vendors who can be multi-thousand user wireless deployments, and Aruba's one of them. They have a rock solid solution.

    Scalability Issues

    It's highly scalable, and I like the way they have orientated their portfolio. They have a configuration called 'Instant' where you don't actually need a controller, you can just start with a couple of access points and get it at relatively low cost. As you scale it out, you can add more access points, and one or two controllers, and manage it through the cloud. So almost any configuration the customer wants they can do, and as it gets larger, you can bring in the management tools. It's not like some solutions where you have to rip it out to go larger.

    Customer Service and Technical Support

    I think it's great. I've never heard a customer complain and they get you on the phone with an engineer quickly. Obviously it's very focused on wireless so you're not going to be calling them for a wide range of problems. For the solution, they're very good.

    Initial Setup

    It's easy to get going. You can take an access point out of the box and have it running in minutes.

    Other Advice

    It's been the tech leader in the wireless market for a long time, which is why HP paid so much for them. Using the product is very simple, and there are lots of features unique to them. If you're going to purchase it - and you will pay a premium so it will cost more - take advantage of the security features, management tools, and analytical features.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Wifi Solution Architect at Netpro SpA
    Reseller
    A strong solution that's reliable and easy to expand
    Pros and Cons
    • "Overall, it's a very strong solution."
    • "The pricing could always be better."

    What is our primary use case?

    The product can be used in all verticals. There are different kinds of use cases. Mostly, it is used in corporate settings, however, we also use solutions for distribution centers, et cetera.

    What is most valuable?

    We sell the solution and we do due to the fact that we think it's the best solution overall. We usually are researching other solutions also, as you have to know what you're competing against. That said, we've never been disappointed by its capabilities.

    Overall, it's a very strong solution.

    The solution is stable.

    The scalability is great. 

    What needs improvement?

    The pricing could always be better.

    Technical support needs work. It's hard to reach the right people you need to help you when you come face to face with issues. 

    I can't say that they are missing any features at this time. There's nothing I can think of needing in the next release. 

    For how long have I used the solution?

    We have been Aruba's partner for the last 16 years.

    What do I think about the stability of the solution?

    The stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

    What do I think about the scalability of the solution?

    We've found the solution to be scalable. If a company needs to expand it, it can do so easily.

    How are customer service and support?

    Technical support needs to be more responsive. It takes time to get to the proper person when you need help. The solution itself is better than the support on offer.

    How was the initial setup?

    For us, it's easy to set up. I don't know if this is the case for everyone, but for us, it's easy. We have people that are certified in solutions, including Aruba. We know how to handle implementations quite effectively.

    The time it takes for the deployment depends on the size, however, usually, the process is one to two weeks.

    What about the implementation team?

    As integrators, we can implement this product for our clients. 

    What's my experience with pricing, setup cost, and licensing?

    We'd like Aruba to lower the cost of using the solution. 

    Which other solutions did I evaluate?

    While we really like Aruba, we usually are researching other solutions also, as you have to know what you're competing against.

    What other advice do I have?

    We sell wireless solutions. We are integrators. We also use the solution. We deal with multiple deployment versions.

    If a company would like to add Aruba to their organization, they should first get a knowledgeable system integrator that knows the solution. If they do, the deployment will go well and they will be okay.

    I'd rate the solution at a nine out of ten overall.

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    Jovan Jovanovic - PeerSpot reviewer
    Product Manager at a tech services company with 1,001-5,000 employees
    Real User
    Top 20
    It has lowered our partner's costs for managing their branch offices
    Pros and Cons
    • "Aruba Central."
    • "Initial setup was complex."

    What is most valuable?

    In the Aruba 2540 Switch Series portfolio, it is very important that these switches have advanced security and management tools, such as the following:

    • Aruba ClearPass Policy Manager
    • Aruba Central
    • Aruba AirWave

    How has it helped my organization?

    It has not made improvements for my company, but from our partner company. They have a list of branch offices across country, and use Aruba cloud-based central support and for remote manage of equipment.

    For how long have I used the solution?

    Our partner has been using this solution for a year.

    What was my experience with deployment of the solution?

    They haven't found any issues yet.

    What do I think about the stability of the solution?

    They didn't found any issues yet.

    What do I think about the scalability of the solution?

    They didn't found any issues yet.

    How are customer service and technical support?

    Customer Service:

    Excellent.

    Technical Support:

    They are very good responsive and very good knowledgeable.

    Which solution did I use previously and why did I switch?

    Partner had been using Cisco. They switched to Aruba, because of price and functionality, also with an option for adding a SW, like AirWave, Meridian, ClearPass, and Central.

    How was the initial setup?

    Initial setup was complex, but when you finally set up the whole network, there are no problems.

    What was our ROI?

    ROI is that cost for managing a branch offices which are far away from the main building. Now, it is very low.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user485724 - PeerSpot reviewer
    Network Analyst at a local government with 501-1,000 employees
    Vendor
    It allows me to monitor and block employees as needed.

    What is most valuable?

    Aruba's good. It's almost over-complicated for what we need it for.

    How has it helped my organization?

    Aruba gives me the security that I need because we have WiFi for employees, and the public. It allows me to monitor them and block them or do whatever I need to to keep them in check.

    What needs improvement?

    It's a little bit over-complicated. They could simplify the interface. Also, the update procedure from their website could be a little better. Finding the firmware the first time is a pain.

    What do I think about the stability of the solution?

    They're good. As long as you have the right controller in place to have enough APs for your business, then it's great. You can stack them. They're just a good product.

    How was the initial setup?

    You just plug them in, and once you get them configured, they're great from there.

    What's my experience with pricing, setup cost, and licensing?

    The licensing could always be a little bit cheaper. Everybody complains about that, but you just plug them in and I rarely have to think about it and that's the product I want.

    Which other solutions did I evaluate?

    I looked at Cisco and I can't remember the other vendor. Once again, Cisco was price-point was higher. Aruba gave me every feature I needed and more so they were a good fit for us.

    What other advice do I have?

    Make sure you know how many APs you want to throw up there. Remote APs, stuff like that, and size your controller properly, but not for now but five or six years in advance because you don't want to replace it every other year so that'll be my biggest piece of advice.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1422075 - PeerSpot reviewer
    Team Leader Network and Communications at a comms service provider with 1,001-5,000 employees
    Real User
    A user-friendly solution to manage a wireless network
    Pros and Cons
    • "I really like the user interface."
    • "Better integration between the controller and the ClearPass portal would be a nice change."

    What is our primary use case?

    We use Aruba Wireless strictly for corporate use. Within our company, there are slightly over 100 people using this solution.

    What is most valuable?

    I really like the user interface.

    What needs improvement?

    Better integration between the controller and the ClearPass portal would be a nice change. Currently, they're separated, but if they could be combined and managed in one portal it would be much better.

    For how long have I used the solution?

    I have been using Aruba Wireless for three years.

    What do I think about the scalability of the solution?

    We have been experiencing some scalability and stability issues on our Apple devices.

    What's my experience with pricing, setup cost, and licensing?

    There are a lot of competing solutions on the market. I think Aruba should lower their prices.

    What other advice do I have?

    Aruba Wireless is a very good solution. Should you choose this solution, be sure to start from the beginning and learn as much as you can. This way, you will have a better understanding of its uses — how to navigate and use it properly.

    On a scale from one to ten, I would give this solution a rating of eight. I can't give it a higher rating because of the issues we have experience with our Macintosh devices.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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