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Alessandro Salvadori - PeerSpot reviewer
Sales Engineer at SGE
Real User
Top 5Leaderboard
Stable network management enhanced by cost-efficient improvements
Pros and Cons
  • "The most beneficial feature for network management is stability."
  • "I would rate their scalability as ten out of ten."
  • "The product should be more affordable, especially the cloud and console for the Aruba product as it is currently very expensive."
  • "The product should be more affordable, especially the cloud and console for the Aruba product as it is currently very expensive."

What is our primary use case?

We are using Aruba's high-end switches such as the Aruba 600 and 6000, as well as Aruba access points.

How has it helped my organization?

So far, it works well and the product is stable.

What is most valuable?

The most beneficial feature for network management is stability.

What needs improvement?

The product should be more affordable, especially the cloud and console for the Aruba product as it is currently very expensive.

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For how long have I used the solution?

I have been working with Aruba Wireless for a few years.

What do I think about the stability of the solution?

The product is stable, and it has good availability in our country and region.

What do I think about the scalability of the solution?

I would rate their scalability as ten out of ten.

How are customer service and support?

I would rate their technical support nine out of ten. Both for Aruba Instant and Aruba Wireless, technical support would receive this rating.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not worked with any other wireless products before Aruba.

What's my experience with pricing, setup cost, and licensing?

The pricing seems reasonable compared to other brands; however, it is too expensive for smaller businesses.

What other advice do I have?

I would rate the overall solution nine out of ten. I hope for a licensing model that makes it more affordable for smaller businesses.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1230060 - PeerSpot reviewer
Manager - Network Solutions at a tech services company with 10,001+ employees
Real User
Scalable enterprise wireless LAN solution with good visibility; technical support is also good
Pros and Cons
  • "Enterprise wireless LAN solution with good visibility and amazing scalability. Aruba Wireless also offers good technical support."
  • "Making the setup more simple is an area for improvement in Aruba Wireless. Security-wise, this solution also needs work."

What is most valuable?

I found a lot of things, a lot of functions to be most valuable in Aruba Wireless. It depends on the category of the features you are looking for. From a security perspective, a performance perspective, a quality perspective, and a user experience perspective, there are a lot, so I can't mention a specific feature.

The best feature for me would be the visibility of this solution.

This solution can also cover thousands of access points, and that's another thing I like.

What needs improvement?

What I'd like improved in Aruba Wireless is for it to be a full cloud solution.

Making the setup more simple is another area for improvement for Aruba Wireless. There's a big solution for this, but it's not a huge enterprise solution, but Aruba Wireless has thousands of access points, so it's okay.

Security still needs some work with Aruba Wireless, because you don't know which users are accessing, what each user is trying to do, what the applications are and the intentions behind the applications, so there are a lot of complexities behind the scene.

The wireless access points from Aruba Wireless are not just access points, e.g. they form a platform that contains a lot of features such as cloud features, security features, even IoT, so I recommend to have these in all the product range, including small business solutions, so this is what I'd like to see in the next release.

For how long have I used the solution?

I've been working with Aruba Wireless for more than six years.

What do I think about the stability of the solution?

Aruba Wireless has great stability within uptime and service time, but from a security perspective, it's not stable, because it's exposed to the users. A lot of CDEs and security issues appear every day. From a security perspective, there are a lot of challenges for everyone, but within uptime, the stability of this solution is perfect.

What do I think about the scalability of the solution?

I have no doubts about the scalability of Aruba Wireless. Its scalability is amazing.

How are customer service and support?

Technical support for this solution is good. If I were to rate technical support, with five being the highest, I'm giving it a four out of five.

How was the initial setup?

The initial setup for Aruba Wireless is not easy. It's not straightforward. The setup for the solution is quite complicated, but this is not unusual, because it is an enterprise solution, and it is no different from the competition, in terms of the complexity of the setup.

If I would rate the setup of Aruba Wireless between one to five, with five being the highest, I'm rating the setup a two.

Which other solutions did I evaluate?

I've worked with Cisco and Mojo solutions.

What other advice do I have?

I'm a technical engineer, and I'm leading the networking team in one of our system integrations today. I'm an integrator. One of the solutions that we are providing is wireless, e.g. Cisco, Aruba Wireless, and Mojo from Arista.

My advice to an organization looking to implement Aruba Wireless is to take it, because I've seen a lot of vendors and I've dealt with customers, so everyday I assume there would be different challenges with my customers. With Aruba Wireless, there are no doubts about its quality and uptime.

I'm rating Aruba Wireless an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Solution Engineer at Solutions by STC
Real User
Top 10
Impressive network management with good flexibility and excellent support
Pros and Cons
  • "Support for both on-premises and cloud environments has proven effective for network management."
  • "The pricing could be better."

What is our primary use case?

The primary use case for Aruba Wireless is for wireless network solutions. Clients use Aruba Wireless for various networking needs.

How has it helped my organization?

The solution supports both on-premises and cloud environments, catering to many customers who use either of the deployment methods.

What is most valuable?

Support for both on-premises and cloud environments has proven effective for network management. It contributes to stability, as many customers do not face network downtimes or issues.

What needs improvement?

The pricing could be better, especially with potential discounts for partners.

For how long have I used the solution?

We have been using Aruba Wireless for over ten years.

What do I think about the stability of the solution?

The solution is very stable. Many customers do not complain about the product or network downtimes.

What do I think about the scalability of the solution?

I would rate the scalability of this solution as a ten. It scales impressively well.

How are customer service and support?

The customer service and technical support are excellent. I would rate it as high quality.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Aruba Wireless is straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing of Aruba Wireless is competitive, especially compared to solutions like Cisco. The overall cost is considered reasonable.

What other advice do I have?

I recommend Aruba Wireless because of its competitive pricing, user-friendly technology, and strong after-sales support.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Network Security Engineer at Aadnya Global Services
Real User
Top 20
A cost-effective and highly scalable wireless networking that provides user-friendly interface and stability
Pros and Cons
  • "Its graphical user interface is designed to be user-friendly, making work more efficient."
  • "There has been a recent decrease in the level of support."

What is our primary use case?

The primary use is for facilitating client communication.

What is most valuable?

Its graphical user interface is designed to be user-friendly, making work more efficient.

What needs improvement?

There has been a recent decrease in the level of support. When issues arise, we often require additional support, and this aspect should be enhanced.

For how long have I used the solution?

I have been using it for more than three years.

What do I think about the stability of the solution?

If there is a controller in place, I would rate its stability abilities at around eight out of ten, as it tends to be quite stable. However, if it's a controller-less setup, using clusters of access points only, I would rate it lower, around six to seven out of ten. The stability tends to vary, especially when there's no central controller, which can make the configuration and management more challenging.

What do I think about the scalability of the solution?

There are around two to three thousand users who rely on wireless connections for their daily work. It demonstrates excellent scalability, and I would rate it around nine out of ten.

How are customer service and support?

I have noticed a decline in performance over the past two years, and I've been working with it for almost four years. The initial two years were quite satisfactory, but the performance has deteriorated since then. I would rate it six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have experience using Cisco, HP Comware, Commvault, Palo Alto, and Fortinet.

How was the initial setup?

The initial setup process for these access points tends to be time-consuming. While other products can start up in as little as ten to fifteen minutes, these access points take longer to get going. They are relatively stable once configured. We've noticed that they can remain stable for a year or even longer initially.

What about the implementation team?

When it comes to installing access points, especially the IAPs, I've encountered some issues. These access points don't always remain stable, particularly during reboots or configuration changes. Even when I've configured ten access points, there's no guarantee that they will consistently come back online and perform as expected after a reboot or network interruption. This is a concern I'd like to highlight, and I believe the team should work on improving the stability of these access points.

What's my experience with pricing, setup cost, and licensing?

It offers a lower cost compared to other products, which is a significant advantage. I would rate it eight out of ten.

What other advice do I have?

I would recommend it due to its affordability, which stands out compared to other products. In terms of overall performance and management, I would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Anesu Chadziya - PeerSpot reviewer
BIS Management Trainee/IT Specialist at Rainbow Tourism Group
Real User
Handles 10,000 users with ease and is easy to configure on-premises
Pros and Cons
  • "The solution has been helpful in improving the way our company functions."
  • "Configuration could be made easier with more bandwidth than they offer at the moment."

What is our primary use case?

Our company has a conference center and we use the solution for all our conferencing needs. 

How has it helped my organization?

The solution has been helpful in improving the way our company functions. 

What is most valuable?

The solution is easy to configure on-premise. We always got complaints about support for our prior solution so handling configuration in-house is easier. 

What needs improvement?

Configuration could be made easier with more bandwidth than they offer at the moment. 

For how long have I used the solution?

I have been using the solution for three years. 

What do I think about the stability of the solution?

The solution's stability is good. 

What do I think about the scalability of the solution?

The solution is very flexible and scalable. We have about 10,000 users and are at about 50% of maximum capacity. 

How are customer service and support?

We used to contract with outside, local vendors for technical support, but found them picky about their ability to respond. We now handle support on-premise. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Our company uses a few solutions for our conferencing needs including this solution and Ruckus Wireless. We added Aruba because we expanded and needed two solutions. 

How was the initial setup?

The initial setup was easy compared to other solutions. We have two staff members who maintain the solution. 

What about the implementation team?

We hired a third party for setup and it took about four months. I rate the setup experience an eight out of ten.

What was our ROI?

We have received a good return on investment. I would rate our ROI a six out of ten. 

What's my experience with pricing, setup cost, and licensing?

Licensing for the solution is based on number of users. There was also an initial setup fee, but I don't have those details. 

Which other solutions did I evaluate?

Our company looked at a few other options, but chose Aruba based on recommendations from other large businesses that compare in size/scope to ours.

What other advice do I have?

I rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Team Leader at a retailer with 10,001+ employees
Real User
Easy to manage, reliable, and offers lots of features
Pros and Cons
  • "It offers an easy initial setup."
  • "There are some issues we occasionally have. However, they are easily remedied."

What is our primary use case?

The use case is basically for wireless authentication. We are also using Aruba clear path policy manager and we are providing our customers with free WiFi. We have our retail customers, where we give them free WiFi.

What is most valuable?

Their technological improvements and innovations are always great. They are up to market level. They’re always upgrading to whatever the latest technology is.

They are a bit of a monopoly solution.

It offers an easy initial setup.

The solution is pretty stable.

There are so many features. Even we are also not using the complete functionalities and features of Aruba. We need to explore more.

What needs improvement?

There are some issues we occasionally have. However, they are easily remedied.

Recently, HP acquired Aruba. There have been some changes in the licensing form. Platforms are changing. These kinds of things are slowly happening. However, it is not a problem.

The issue is that the delivery timelines have increased. That is not only for Aruba, even for all the partners; it is increased. That is something which they need to improve. The hardware takes too long to be delivered.

For how long have I used the solution?

I’ve been using the solution for seven years.

What do I think about the stability of the solution?

The solution is pretty stable. There are some issues; however, it’s all pretty fixable. For the most part, it doesn’t crash or freeze. It’s reliable.

What do I think about the scalability of the solution?

We have about 4,500 people on the solution. Everyone at all levels of the company uses it.

The solution is scalable. We started pretty small and we were able to grow as required. The number of people and the number of retail stores increase yearly.

How are customer service and support?

We pay our partners for technical support. They handle everything.

Which solution did I use previously and why did I switch?

We used to use Ruckus.

With Ruckus, we were in on the initial stage. We were facing a lot of issues depending on the management. With Aruba, we did a POC, and we were satisfied with that. That's why we moved to them.

How was the initial setup?

The solution is simple to set up.

The configuration and everything it is pretty straightforward. We are using Aruba’s central console to manage the wireless. There are no complications, actually.

On the initial level, it took two months to complete the complete projects and everything.

In terms of maintenance, we are paying our partner for an AMC annual maintenance contract. We are paying yearly, and they are just maintaining our network. They're managing everything. We have around 20 people working on their team to support us.

What about the implementation team?

We have a partner who is working on this with us, and they are the ones implementing the solution. They're managing our infrastructure also.

What was our ROI?

We are not calculating any kind of ROI as it's an infrastructure solution and therefore, we cannot calculate any kind of ROI here. It's used for the basic infrastructure.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee.

I’m not sure of the exact cost. We are negotiating our pricing and can do so on a global level. When we were comparing it to others, we found it to be reasonably priced.

What other advice do I have?

We’re end-users and work with Aruba partners.

This is an in-house solution and we use the latest version.

I’d rate the solution nine out of ten.

For new users, Aruba can be a good solution. The hardware portfolio is great. They have instant access points for small-scale businesses to medium size and even large businesses. They have all kinds of portfolios in their hardware catalog. Even for COVID times, they also introduce access points for the work from home. These kinds of things are there already in their portfolio. When we are plugging in their stack, we can leverage Aruba Central, Aruba Wireless, Aruba Switches, et cetera. It's easy to manage. Everything is managed under a central console.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ahmed Hawary - PeerSpot reviewer
Network Product Manager/ Senior Presales engineer at Nahil Computers
Real User
Reliable with excellent signal strength and lots of great features
Pros and Cons
  • "The stability is the best. It's very reliable."
  • "Sometimes the configuration is difficult."

What is our primary use case?

We using now working with a customer in Jedda. We sold more than 738 access points - 294 outdoor access points and around 500 indoor ones. We sold a controller for this number as well.

What is most valuable?

Aruba has a lot of features. 

The stability is the best. It's very reliable. 

The roaming signal is excellent. 

You can do firewalling over the WiFi which is unique.

The initial setup is easy.

What needs improvement?

Sometimes the configuration is difficult. 

Aruba needs to offer an IT telephone in order to can catch all of the market. Cisco already has an IT telephone security product. Aruba does not. If Aruba offered an IP conference option it would be great.

For how long have I used the solution?

I've worked with Aruba for seven years at this point. 

What do I think about the stability of the solution?

The stability is great, as is the reliability and the performance. there are no bugs or glitches. it doesn't crash or freeze. the signal is strong. 

What do I think about the scalability of the solution?

Aruba is scalable. Many products are. For example, if we have a controller, we can manage 2,000 access points and can add another thousand access points.

How are customer service and support?

Technical support is very good, very qualified. We are very happy with their level of knowledge and support.

Which solution did I use previously and why did I switch?

We are a partner for Aruba, Cisco, and Huawei.

How was the initial setup?

The implementation is easy. Anyone that has a platform from Aruba or knows about Aruba knows about configuring the product, which can be difficult. There are many deployment options for a natural configuration. You need to figure out what type of deployment you are doing (and there can be many) and do it according to your specific needs. If one has enough experience or is certified from Aruba, he can do it. If he doesn't it's complex and difficult. 

ClearPass from Aruba is complicated. However, it's a very good, powerful software.

What other advice do I have?

We are on a partner, gold partner at tier-one for HP. We are working directly with the vendor. There isn't any team, or any supplier, or anyone between us and Aruba. For Cisco, we are working with their team or, and the suppliers from Europe, from Dubai. We request some material from them, and that's all. Huawei has the same setup as Cisco.

I'm certified ACMP, ACSP, ACDB, and a certified ACAD, AC professional.

While the latest release was 10, we are working with 8.7.

New users will get a lot of benefits from Aruba. They have a lot of products - including ClearPass. Users will not find any net solution like ClearPass, from anyone. In Gartner, it is a leader in IoT for wired and wireless IoT such as cameras, access control, et cetera. They also have great switches. It's a very big vendor like HP. 

Aruba has a lifetime warranty. You don't need to get proactive care; the hardware already has a lifetime warranty. In the end, you will get a lot of benefits. 

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SasikaRanasinghe - PeerSpot reviewer
Business Development Manager at Fentons Limited
Real User
User-friendly wireless solution with attractive pricing, good technical support, and a limited lifetime warranty
Pros and Cons
  • "Good wireless solution that's user-friendly, stable, and scalable, with very good product support, and a limited lifetime warranty."
  • "Configuration for this solution could be made easier, so people could benefit from being able to configure it within a quicker amount of time."

What is our primary use case?

I was able to provide Aruba Wireless to financial, Telco, and hospitality industries.

What is most valuable?

If you're looking into a wireless solution, more and more people now are using Aruba Wireless. There are two key reasons why: in a developing country, many of the companies look at the cost and quality of a solution. Cost-wise, Aruba Wireless is very attractive here in the Sri Lankan market. The other key reason is Aruba Wireless provides their key product portal and a limited lifetime warranty. Other providers do not provide that level of warranty. These are the reasons why a customer would choose to purchase Aruba products than Cisco, or any other access point or wireless solution.

The key feature of this solution is the value for money. If customers can get a good quality product at a very competitive price, plus a limited lifetime warranty, then this gives very high value to the customer, which is what you can get from Aruba Wireless.

Aruba Wireless is able to provide value addition, apart from their product features.

This solution is user-friendly and their technical support team provides very good support.

What needs improvement?

An area for improvement I found in this solution is the configuration. Though it's currently an improved version, it could still be made easier, so technical people could benefit from being able to configure Aruba Wireless within a quicker amount of time.

For how long have I used the solution?

I'm a specialist and I've been in this industry for 22 years, and I've been dealing with Aruba Wireless for over 10 years. I've worked with it within the last 12 months.

What do I think about the stability of the solution?

Aruba Wireless is a stable product.

What do I think about the scalability of the solution?

Aruba Wireless is scalable. We have different product segments and we educate different customer requirements and industries. Because of COVID, all industries are facing a lot of challenges, but we find this product scalable.

How are customer service and support?

We have our pre-sales team with us in-house, but we do have two technical support people distributed here locally. We always communicate with them. They share their product knowledge, experiences, and user case studies, to help us improve. We also share our experiences with them to also help them improve. On a scale of one to five, I'm giving the technical support team a four. They provide very good product support.

How was the initial setup?

The initial setup of Aruba Wireless is not complicated. In the past, it was complicated, e.g. We needed experienced technical people to do the configuration and the initial setup. Nowadays, even basic technical people can do it.

It has improved, but what we are expecting is that when new technologies arise, along with the new technologies, the configuration should be simplified.

What's my experience with pricing, setup cost, and licensing?

The cost for Aruba Wireless is good. It's attractive.

Which other solutions did I evaluate?

I evaluated Cisco Wireless.

What other advice do I have?

Our company's role is system integrator. We are involved with products and solutions which we provide to the end customers. The products we provide vary, because it would depend on the requirement and customer requirement levels. It would also depend on the current pricing of the products, e.g. this is because we provide different vendor products, not just Aruba. We also provide Cisco, Maracas, and the entire product spectrum that we provide to the customers.

We provide the latest version of this product to our customers, because with the latest version, the benefit to the customers is that they can get the maximum usage of the product lifetime.

Other than the product features, our customers value our onsite support, onsite feedback, clarifications, and installations. We are able to quickly sort out the issues experienced by our customers.

For people who are not currently using Aruba Wireless, I would tell them to look into the Aruba product range and try it out for themselves. They'll find out that these are Amazing products with very good product support.

I'm rating Aruba Wireless an eight out ten, because no products could reach the perfect score of ten. Technology is fast-changing, so today's technology won't be tomorrow's technology. There's no technological vendor who could be ranked a ten, so my rating for this product is an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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