Atera Reviews

I use Atera for managing and supporting our customers' computer environments. The use case is for remote support, monitoring, and management of their IT systems. 

I am the only technician working with Atera and I manage 150 endpoints, with plans to increase this number going forward.

In terms of the solution reducing or eliminating frustrations we experienced before we started using it, that’s not the case in my current company because we did not have a previous solution. We started directly with Atera. But if I compare how Atera helped in the companies I worked for before, Atera was able to do a lot of easy tasks automatically. A lot of frustration associated with easy requests is taken away by Atera.

We really benefit from the automation tasks. If something happens on an endpoint, the RMM platform generates an alert and you can put a script into action automatically. A lot of issues are resolved automatically through scripting and patch automation.

I definitely save time by using Atera. By taking away all the small issues and automatically remedying them I save a few hours to a full day every month.

There is nothing complicated about it. The interface is very clear, simplistic, and modern. It's intuitive.

I really like the

• Shared Script Library
• automation tasks
• remote software installation
• Chocolatey and Homebrew integrated APIs
• new Shared SNMP Template Library

If you have a good SNMP template then you can share it with the community.

The billing module has a standard layout which is too limited for my needs. I look forward to being able to customize the billing layout. They're working on that already.

I have been using Atera for around a year now.

The solution is very stable. Once in a while I read some comments in the Facebook community about minor stability issues, but I haven't experienced any of them.

It's very scalable in the number of endpoints. There's no limit to the number of devices you can manage. When it comes to features, they have a few different plans that allow for scaling functionality.

We definitely plan to increase our usage of Atera.

I have used their technical support and it's pretty decent. I haven't had any big issues, the technical difficulties were limited in scope. But their tech support is very reachable and understanding and response time is also pretty quick. It can differ from time to time, but I have never had to wait very long. They have chat support as well, and if they are available you will get a response very quickly. Contacting them via email, the response time is also acceptable.

In the beginning, for our own setup, there was a bit of configuration as to how we wanted to set up everything, but setup was very easy and straightforward. With all the customization and changing of settings, the initial setup was done within an hour, and I was still new at it. 

And when we create a new customer in Atera, we attach some automation profiles to the customer and everything runs automatically. Monitoring is set up automatically, and software is installed automatically through Chocolatey or Homebrew. Basic configuration of the endpoints is also automatic. The only thing that is semi-manual is installing the agent itself on the customer’s computer. If you're in a Windows domain, you can automatically enroll the agents through group policies. If they're in a workgroup, then they have to do it manually.

The ease of use and user interface definitely help. The automatic deployment is very straightforward and very easy. I didn't hear any complaints from the users without the domain that manual setup was an issue. It's "Next, Next, Finish."

Atera saves me money on a monthly basis because my cost is a fixed price per month per technician. It doesn't matter how many computers I manage. Every computer that is added saves me money compared to other RMM solutions.

Atera is competitively priced compared to other RMM solutions. There are some integrations, like antivirus and online backup, that will increase your monthly fee. There's also a Network Discovery add-on which carries an additional fee.

Prior to Atera, I evaluated SolarWinds MSP. They have three different portals for three different functions and with Atera it's all integrated in one portal. Also, the price per endpoint was higher with SolarWinds because each additional endpoint costs the same. With Atera, the more you add, the cheaper the cost of the additional endpoints will be.

Make use of the community. There are a lot of people ready to help with any questions that fellow Atera users may have.

The remote monitoring is good, it's not perfect, but I don't know of any solution which is perfect. And they are really busy with constantly improving it and expanding the functionality. The remote monitoring helps me be aware of issues or malfunctions before they start to be real issues. I can take action before something becomes a real problem. For example, if a hard disk is starting to degrade, I can already replace it before it completely crashes.

My customers include both large and medium enterprises. Recently, we deployed it for five thousand endpoints. Industries using Atera include manufacturing, real estate, and construction. For construction companies, it’s particularly useful as we manage multiple sites from a single screen. My customers use Atera mainly for remote monitoring and management (RMM) and as a professional services automation (PSA) solution. They rely heavily on it for IT automation activities, including patch management and scripting. They also use it for the ticketing solution. With Atera and its AI features, it is very comfortable to work with.

It saves both time and money. With Atera, we pay for technicians, not per endpoint. Even as the customer's enterprise grows, they only pay for the additional technicians, not the number of endpoints managed. This allows our technicians to manage over a thousand devices, reducing costs compared to paying for each license for each device, which adds value.

Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them.     

Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices.             

I have been using Atera for the last two months.

For stability, I’d rate it a nine out of ten.

For scalability, I’d rate Atera ten out of ten. With a clear plan, we can easily manage it.

If any issues arise, we can create a ticket and, instead of waiting for hours, Atera offers live chat support. Within forty-five seconds, a real technician responds and assists until the issue is resolved. This level of support is unmatched by any other vendor I've worked with.

Positive

Setting up Atera is very easy. On a scale from one to ten, I’d give it a nine. The deployment process took just three days.

In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money.

The biggest value Atera brings to customers is that it offers a comprehensive RMM solution with a better pricing option. I recommend Atera because it’s easy to implement, has excellent capabilities, integrates with Microsoft AI, and consistently adds new features each month.

We use Atera as endpoint management for multiple companies that I service. Basically, they don't have a domain, each one is an individual. It allows me to manage them as if it was on an active directory, but it's not. I can push out commands through the agent that's on each endpoint.

The PowerShell command capabilities are excellent. I can send them out without having to remote in. That feature saves us time.

It also features an easy-to-use interface.

Since I'm moving more towards the security side, having more freedom to perform identity access management would be great — It's one of the things that are necessary for a lot of companies they secured. So, I'm having to use another party to do so.

In the next release, I would like to see the ability to send out a vulnerability scan packet to the network, to discover vulnerabilities, and send back a report. That would be nice.

I've been using Atera for five years.

It's very versatile and stable. I hadn't had any glitches or anything.

You can add it to other things through API application interfacing as well as to other kinds of individuals. let's say you use Kaspersky; you can API it into the dashboard and it will keep up tabs with it — the same thing with your backup solutions —; it's very versatile on that part.

I would give their technical support a rating of 9.5. I had to use them only one time and they were pretty much right on it.

We switched to Atera mostly for pricing reasons. Atera happened to have the best pricing model. 

Right now, they've got three different types of ranges. I'm in the mid-range, about $130 dollars per month. There is also an unlimited endpoint model. I have used a few others beforehand. One of them was Pulseway. Pulseway is very good but it's pricey, especially now since they've merged with Kaseya. I used Kaseya before and it was kind of pricey — roughly two to five dollars per endpoint, according to what it is that you want it to do. Atera doesn't do that. If I wanted to add Webroot to Atera, which they have done, it's only roughly one dollar per month for each endpoint that I use.

Other solutions aren't like that; often, you have to sign up for a 12-month agreement, etc.

All corporations that have an IT department should look into and utilize this solution. It has a very user-friendly interface. It's easy to adapt and control locally or globally, according to how you want to use it. I would say it's the number one tool for all ITMS.

On a scale from one to ten, I would give Atera a rating of nine.

We are using Atera daily in our organization as an IT management solution.

All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance.

I have been using Atera for approximately five years.

The solution is very stable and works very well.

The solution is scalable. However, in the past, we did have some issues.

We have two people in my organization that is using this solution.

I would rate the scalability of Atera a ten out of ten.

When we have had to contact the technical support they have been very good. 

The solution is very simple and straightforward to install.

The solution cost approximately $200 Canadian per month.

I have evaluated other similar solutions to Atera, such as ConnectWise.

I recommend anyone using ConnectWise or any other IT management software to use Atera instead. It is a very good solution.

I rate Atera a ten out of ten.

Our use cases depend on the customer's requests. We need to provide an automation script. We check for feature availability in terms of the two print automation scripts that they offer. If they don't have it then we create customized scripts. 

It provides remote automation. 

Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts.

The ability to connect a remote via Splashtop is the most valuable feature. Implementing updated automation and the alerts are valuable as well. Those are the different valuable features that help me troubleshoot customers' problems or requests.

The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature in which we can provide support to customers even if they are not connected to a computer.

If I need to chat with a customer I first need to connect to a computer. I haven't tried to create a chat without connecting to a computer.

I have been using Atera for almost two years. 

The stability is great. The majority of the users are now are using email. I haven't experienced any downtime.

I would rate scalability as a nine out of 10. I would take away a point for improvements. In the future, it should do more. I would like to improve the ticketing system. I used a different ticketing system before, and I think that there needs to be more detail. But I do think that it can scale with the growth of a company.

The amount of people needed for maintenance will vary depending on the instructions given to the customer but on average it takes around two to four people. One provides backup. Backup is a critical aspect for me. Another provides remote support. The remote support are the ones who provide the ability to troubleshoot a device or the customer's laptop or computer connected to Atera. They handle the tickets. And there needs to be one person who transfers or assists particular tickets. 

I usually work with technical support every time I experience a problem with the Atera setup. There might be different types of people handling the support side of the Atera, so it's still a mixed rating for me. Their support depends on the issue because support will respond after several minutes. Their support can answer your query in a matter of seconds or minutes, something like that. I can usually get support within the hour. 

Pricing is good for me. Atera can support everything that they need. You just have to maximize the ability of the support or the one who handles the queries.

The initial setup was straightforward. It takes around two minutes. 

The deployment only requires the customer and a representative from the Atera side. For example, if I am the customer, I get the link that I need to install on my computer so that they can have particular access.

In terms of the implementation strategy, we added a particular agent installer into an email setup. I use that before sending an email to a specific customer, and then the customer will just follow the instructions via email. Once they click, it will automatically download the agent installer.

I think there are additional costs. You need to add the backup, they don't have a specific integrated backup unless you use the customer's personal backup.

I would rate Atera a nine out of ten. 

Atera helps to manage a computer within the organization. Managing different kinds of computers in a specific organization will give you a mess or headaches. Atera can help you to provide more durability and more understanding within a specific report.

When they provide a particular solution, I always double-check the existing knowledge base, if it's accurate for the current scenario.

We are using it for ticket tracking and importing projects, but we're moving away from it.

Pricing is definitely my favorite part of it. It is also extremely easy to use.

Customization could be improved.

I have been using it for a couple of months.

It is stable.

I never had to reach out to them. It is extremely easy to use.

Its setup was extremely easy.

Pricing is my favorite part of it. It was per user, not per client.

I would rate it an eight out of 10.

We use Atera for endpoint support and updates.

The most valuable features of this solution are automatic batch matching and unattended support access.

I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet.

I have been working with Atera for approximately six months.

Atera seems to be stable.

In my opinion, Atera appears to be a scalable solution.

I have not contacted technical support.

The initial setup is fine. It's straightforward.

The price is reasonable for what we require.

I would rate Atera an eight out of ten.