Atera Reviews

I use Atera for managing and supporting our customers' computer environments. The use case is for remote support, monitoring, and management of their IT systems. 

I am the only technician working with Atera and I manage 150 endpoints, with plans to increase this number going forward.

In terms of the solution reducing or eliminating frustrations we experienced before we started using it, that’s not the case in my current company because we did not have a previous solution. We started directly with Atera. But if I compare how Atera helped in the companies I worked for before, Atera was able to do a lot of easy tasks automatically. A lot of frustration associated with easy requests is taken away by Atera.

We really benefit from the automation tasks. If something happens on an endpoint, the RMM platform generates an alert and you can put a script into action automatically. A lot of issues are resolved automatically through scripting and patch automation.

I definitely save time by using Atera. By taking away all the small issues and automatically remedying them I save a few hours to a full day every month.

There is nothing complicated about it. The interface is very clear, simplistic, and modern. It's intuitive.

I really like the

• Shared Script Library
• automation tasks
• remote software installation
• Chocolatey and Homebrew integrated APIs
• new Shared SNMP Template Library

If you have a good SNMP template then you can share it with the community.

The billing module has a standard layout which is too limited for my needs. I look forward to being able to customize the billing layout. They're working on that already.

I have been using Atera for around a year now.

The solution is very stable. Once in a while I read some comments in the Facebook community about minor stability issues, but I haven't experienced any of them.

It's very scalable in the number of endpoints. There's no limit to the number of devices you can manage. When it comes to features, they have a few different plans that allow for scaling functionality.

We definitely plan to increase our usage of Atera.

I have used their technical support and it's pretty decent. I haven't had any big issues, the technical difficulties were limited in scope. But their tech support is very reachable and understanding and response time is also pretty quick. It can differ from time to time, but I have never had to wait very long. They have chat support as well, and if they are available you will get a response very quickly. Contacting them via email, the response time is also acceptable.

In the beginning, for our own setup, there was a bit of configuration as to how we wanted to set up everything, but setup was very easy and straightforward. With all the customization and changing of settings, the initial setup was done within an hour, and I was still new at it. 

And when we create a new customer in Atera, we attach some automation profiles to the customer and everything runs automatically. Monitoring is set up automatically, and software is installed automatically through Chocolatey or Homebrew. Basic configuration of the endpoints is also automatic. The only thing that is semi-manual is installing the agent itself on the customer’s computer. If you're in a Windows domain, you can automatically enroll the agents through group policies. If they're in a workgroup, then they have to do it manually.

The ease of use and user interface definitely help. The automatic deployment is very straightforward and very easy. I didn't hear any complaints from the users without the domain that manual setup was an issue. It's "Next, Next, Finish."

Atera saves me money on a monthly basis because my cost is a fixed price per month per technician. It doesn't matter how many computers I manage. Every computer that is added saves me money compared to other RMM solutions.

Atera is competitively priced compared to other RMM solutions. There are some integrations, like antivirus and online backup, that will increase your monthly fee. There's also a Network Discovery add-on which carries an additional fee.

Prior to Atera, I evaluated SolarWinds MSP. They have three different portals for three different functions and with Atera it's all integrated in one portal. Also, the price per endpoint was higher with SolarWinds because each additional endpoint costs the same. With Atera, the more you add, the cheaper the cost of the additional endpoints will be.

Make use of the community. There are a lot of people ready to help with any questions that fellow Atera users may have.

The remote monitoring is good, it's not perfect, but I don't know of any solution which is perfect. And they are really busy with constantly improving it and expanding the functionality. The remote monitoring helps me be aware of issues or malfunctions before they start to be real issues. I can take action before something becomes a real problem. For example, if a hard disk is starting to degrade, I can already replace it before it completely crashes.

We are using Atera as a managing solution. I am an MSP. We provide our clients support services and protection. We are using Atera to get control on a machine, results, information, license keys, serial number information, performance on the machine, and rates of the hard drive, e.g., if it is SSD or HDD. Everything is possible to do. As well, we are running the background scripts without interrupting users. We are running the command line and PowerShell, if we require it. It seems like an easy, light tool to use.

In the past, people have usually locked the local administrator account. Sometimes, I have students work for me after they have done some IT college for a couple of months or a year, and they're looking for a job. I take them on as a student in the beginning to see how they perform and help them out. Once in a while, we hear of situations where a person tried to join a machine from domain and forgot to enable the local administrator or some local credentials so it can be easy to unlock the account. When people forget, you join the machine's domain, then use third-party software to unlock the password or user. In Atera, if your agent is there and the machine has been joined, you can use the command line or PowerShell to enable/disabled an account or machine. This saves me a lot of time. 

Sometimes, you have to do things in front of a person. For example, some key information might need to be sent to them, which I usually send by email. If the person doesn't understand it, then you have to drive to the person and be in front of them. We do that only in extreme situations, if something really doesn't work and we need to do something. With Atera, it's much easier. You just show them what you are doing and what they have to do. If you want to transfer the file from your machine to theirs, then you can transfer in an easy, convenient way. It is pretty quick and simple.

Atera has saved us a lot of time. Our medium client is approximately 10 machines. We need to go and make sure every single agent is installed on a machine is up-to-date as well as that Chrome is up-to-date. On a weekly basis, this sometimes takes between three to five hours per machine. However, with Atera, we cut this down to 30 minutes to an hour. There is an Automated patch system, where you identify if everything is fine in event logs and working great. After that, it runs a couple of reports, gets them, reviews them, going one by one, and then goes from there. It is great.

All features are valuable because we use them on a daily basis, like remote control, file transfer, Registry configuration, delete and editing, the command line, PowerShell, the graphic of the memory in the CPU, the Patch Management system, and ticketing system. Even chat is very convenient, e.g., if you would like to connect to somebody, then you can go to the chat option, activate the chat, and start chatting with someone.

I use the IT automation for our clients, but not very often. I'm using it because: 

1. It is easy and convenient. 
2. You can add scripts and do patches. 

If you are using a third-party SOC application, something like EDR advanced, etc., then you need to implement some scripts on some agents. Whereas, with IT automation, it is very easy because you are just adding scripts automatically to profiles. Then, in a second, it is working.

It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis.

I have been using Atera for approximately three years.

Every single machine works for me as a consultant. What is important is that it is installed and working.

The stability is pretty amazing. For some reason, the solution has always worked for me without any issues or problems. Maybe during maintenance something doesn't work, but usually 24/7, it is working fine.

The scalability is great.

My company is small. There are three users: an FTE engineer, a part-time engineer, and myself (the CEO).

We are monitoring 300 endpoints.

Before Atera, I was trying to use TeamViewer, and it was completely frustrating. The main difference is functionality. TeamViewer doesn't have the functionality. TeamViewer is not a complete RMM solution, but a portion of one. It didn't have all the functionality nor was it always stable.

It is a very light product to install and configure. It gives us perfect results for what we want as an MSP and IT production company.

The initial setup is very straightforward. While I like this process, this is an area for improvement. They had tools where you could insert the username and credentials as well as find older agents in the network, then you could just push the agent to everybody. It would be awesome if this tool could come back. 

The deployment is usually very quick if someone has Active Directory. However, if I am coming to somebody's place, then doing an investigation/assessment. Sometimes, I am unable to get my hands on Active Directory servers, so I am unable to implement this rule from group policy to all agents. I need to go one by one on each machine. This is why I would really like to use the tool from the past, because then it would be very quick. Usually, if a client has approved me, then we need to make sure the client is working well. For example, if the client says, "Okay, we want you guys onboard. We need the staff to implement the Atera with all scripts and IT automation." Then, that takes about 10 to 15 minutes, not more.

It is usually just me deploying Atera. If we have a new client that needs some help, I have a tech who helps me out as well to deploy it.

Instead of driving all the way down to the client, we can make them configurations from the office. It is very easy and convenient.

Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money.

The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else.

I tried NinjaRMM, Datto RMM, SolarWinds, and ConnectWise. I found these solutions complex and unstable as well as more costly. 

I also found that one time I called support for another solution, and I said like, "I don't understand something. Can you please explain it?" When I told them exactly what I am looking for, she's like, "Hold on. I have to ask my manager because I have no idea how to do that." Then, the manager comes back, saying, "You know what? We don't know this portion. Usually, people do not use it like this. People use it by developing some advanced feature or RMM." Then, I waited for a day or two before they came back to me, saying, "Oh, this is something for the future." They had no idea how to answer my question. There are more complex RMMs than Atera. However, when making their applications more complex, they need a knowledgeable enough team to get you answers.

If you will not try it, you have no idea. If you have two green apples, and people say, "This apple will be sweet and a bit sour." You have to try to understand it. What exactly is sweet? What exactly is sour? It is exactly the same with RMM: You have to try it before you make a decision. 

There are tons of different RMMs on the market: NinjaRMM, ConnectWise, Autotask, Datto, etc. All of them are good, but you always need to take a look where someone is using it and who likes it. You have to think, "What will be easy?" and, "How can you serve the client?" So, try, look, and see. There are people using the more expensive RMMs, paying per device, which is so expensive. It's crazy. They have no idea what they're talking about, because they have never used something like Atera. They should take a look at Atera and understand it. 

It is a 10 out of 10 because it is the best, and I like it.

We use Atera as endpoint management for multiple companies that I service. Basically, they don't have a domain, each one is an individual. It allows me to manage them as if it was on an active directory, but it's not. I can push out commands through the agent that's on each endpoint.

The PowerShell command capabilities are excellent. I can send them out without having to remote in. That feature saves us time.

It also features an easy-to-use interface.

Since I'm moving more towards the security side, having more freedom to perform identity access management would be great — It's one of the things that are necessary for a lot of companies they secured. So, I'm having to use another party to do so.

In the next release, I would like to see the ability to send out a vulnerability scan packet to the network, to discover vulnerabilities, and send back a report. That would be nice.

I've been using Atera for five years.

It's very versatile and stable. I hadn't had any glitches or anything.

You can add it to other things through API application interfacing as well as to other kinds of individuals. let's say you use Kaspersky; you can API it into the dashboard and it will keep up tabs with it — the same thing with your backup solutions —; it's very versatile on that part.

I would give their technical support a rating of 9.5. I had to use them only one time and they were pretty much right on it.

We switched to Atera mostly for pricing reasons. Atera happened to have the best pricing model. 

Right now, they've got three different types of ranges. I'm in the mid-range, about $130 dollars per month. There is also an unlimited endpoint model. I have used a few others beforehand. One of them was Pulseway. Pulseway is very good but it's pricey, especially now since they've merged with Kaseya. I used Kaseya before and it was kind of pricey — roughly two to five dollars per endpoint, according to what it is that you want it to do. Atera doesn't do that. If I wanted to add Webroot to Atera, which they have done, it's only roughly one dollar per month for each endpoint that I use.

Other solutions aren't like that; often, you have to sign up for a 12-month agreement, etc.

All corporations that have an IT department should look into and utilize this solution. It has a very user-friendly interface. It's easy to adapt and control locally or globally, according to how you want to use it. I would say it's the number one tool for all ITMS.

On a scale from one to ten, I would give Atera a rating of nine.

We are using it for ticket tracking and importing projects, but we're moving away from it.

Pricing is definitely my favorite part of it. It is also extremely easy to use.

Customization could be improved.

I have been using it for a couple of months.

It is stable.

I never had to reach out to them. It is extremely easy to use.

Its setup was extremely easy.

Pricing is my favorite part of it. It was per user, not per client.

I would rate it an eight out of 10.

We are using Atera daily in our organization as an IT management solution.

All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance.

I have been using Atera for approximately five years.

The solution is very stable and works very well.

The solution is scalable. However, in the past, we did have some issues.

We have two people in my organization that is using this solution.

I would rate the scalability of Atera a ten out of ten.

When we have had to contact the technical support they have been very good. 

The solution is very simple and straightforward to install.

The solution cost approximately $200 Canadian per month.

I have evaluated other similar solutions to Atera, such as ConnectWise.

I recommend anyone using ConnectWise or any other IT management software to use Atera instead. It is a very good solution.

I rate Atera a ten out of ten.

Our use cases depend on the customer's requests. We need to provide an automation script. We check for feature availability in terms of the two print automation scripts that they offer. If they don't have it then we create customized scripts. 

It provides remote automation. 

Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts.

The ability to connect a remote via Splashtop is the most valuable feature. Implementing updated automation and the alerts are valuable as well. Those are the different valuable features that help me troubleshoot customers' problems or requests.

The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature in which we can provide support to customers even if they are not connected to a computer.

If I need to chat with a customer I first need to connect to a computer. I haven't tried to create a chat without connecting to a computer.

I have been using Atera for almost two years. 

The stability is great. The majority of the users are now are using email. I haven't experienced any downtime.

I would rate scalability as a nine out of 10. I would take away a point for improvements. In the future, it should do more. I would like to improve the ticketing system. I used a different ticketing system before, and I think that there needs to be more detail. But I do think that it can scale with the growth of a company.

The amount of people needed for maintenance will vary depending on the instructions given to the customer but on average it takes around two to four people. One provides backup. Backup is a critical aspect for me. Another provides remote support. The remote support are the ones who provide the ability to troubleshoot a device or the customer's laptop or computer connected to Atera. They handle the tickets. And there needs to be one person who transfers or assists particular tickets. 

I usually work with technical support every time I experience a problem with the Atera setup. There might be different types of people handling the support side of the Atera, so it's still a mixed rating for me. Their support depends on the issue because support will respond after several minutes. Their support can answer your query in a matter of seconds or minutes, something like that. I can usually get support within the hour. 

Pricing is good for me. Atera can support everything that they need. You just have to maximize the ability of the support or the one who handles the queries.

The initial setup was straightforward. It takes around two minutes. 

The deployment only requires the customer and a representative from the Atera side. For example, if I am the customer, I get the link that I need to install on my computer so that they can have particular access.

In terms of the implementation strategy, we added a particular agent installer into an email setup. I use that before sending an email to a specific customer, and then the customer will just follow the instructions via email. Once they click, it will automatically download the agent installer.

I think there are additional costs. You need to add the backup, they don't have a specific integrated backup unless you use the customer's personal backup.

I would rate Atera a nine out of ten. 

Atera helps to manage a computer within the organization. Managing different kinds of computers in a specific organization will give you a mess or headaches. Atera can help you to provide more durability and more understanding within a specific report.

When they provide a particular solution, I always double-check the existing knowledge base, if it's accurate for the current scenario.

We use Atera for endpoint support and updates.

The most valuable features of this solution are automatic batch matching and unattended support access.

I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet.

I have been working with Atera for approximately six months.

Atera seems to be stable.

In my opinion, Atera appears to be a scalable solution.

I have not contacted technical support.

The initial setup is fine. It's straightforward.

The price is reasonable for what we require.

I would rate Atera an eight out of ten.