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Atera vs JIRA Service Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Atera boosts efficiency and saves costs with remote configurations, fixed fees, automated updates, extended hardware lifespan, and comprehensive features.
Sentiment score
7.6
JIRA Service Management improves efficiency, enhances task management, and offers high ROI with organized workflows and reduced compliance issues.
 

Customer Service

Sentiment score
8.5
Atera's support is highly rated for being responsive, knowledgeable, proactive, and professional, with frequent updates and effective security measures.
Sentiment score
6.9
Atlassian's customer service is generally helpful, but quality varies; local partners and online resources enhance support options.
 

Scalability Issues

Sentiment score
7.9
Atera is a scalable, versatile tool suitable for all company sizes, effectively managing diverse endpoints and clients with ease.
Sentiment score
7.7
JIRA Service Management excels in scalability and adaptability, benefiting organizations with versatile usage and cloud or data center configurations.
It supports introducing new features or levels efficiently across our global locations, helping everyone stay informed.
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable with minimal downtime, frequent updates, and rare issues, often external in origin.
Sentiment score
7.9
JIRA Service Management is stable, reliable, with minimal issues, though some improvements are needed in user permissions governance.
There should be more governance for permissions and more options for customized access without frequently involving the admin.
 

Room For Improvement

Atera requires better identity management, integrations, mobile features, network monitoring, automation, interface updates, and enhanced security for a superior user experience.
JIRA users face integration issues, usability challenges, and desire better reporting, UI, AI, workflow management, and cost-effective plugins.
JIRA's user interface needs training to understand and utilize.
It remains one of the main barriers to using JIRA Service Management across our entire company.
The interface could be made easier to use.
 

Setup Cost

Atera's fixed per-technician fee offers predictable, scalable pricing with affordable integrations, making it cost-effective compared to competitors.
JIRA Service Management offers competitive pricing with costs starting at $10-$25 per user monthly, varying by organization size.
 

Valuable Features

Atera offers robust PowerShell commands, seamless remote access, effective automation, cross-platform support, intuitive interface, and proactive issue resolution tools.
JIRA Service Management offers customizable, efficient ticketing and workflow management with seamless tool integrations, enhancing project collaboration and service delivery.
JIRA itself is valuable for managing tickets, user stories, and pipeline.
For every task we are working on, the project manager can see the status once we update the stories mentioned.
It is beneficial if someone is on vacation since others can follow up on the tickets.
 

Categories and Ranking

Atera
Ranking in IT Service Management (ITSM)
12th
Average Rating
9.2
Reviews Sentiment
8.1
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (3rd), Patch Management (11th)
JIRA Service Management
Ranking in IT Service Management (ITSM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
85
Ranking in other categories
Help Desk Software (2nd)
 

Mindshare comparison

As of February 2025, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.3%, down from 3.0% compared to the previous year. The mindshare of JIRA Service Management is 10.9%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

JC
Having fewer hardware replacements saves us in annual costs
There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.
Karim Yousef - PeerSpot reviewer
Efficiently track and document projects with seamless tool integration
We are a management warehouse that provides services to different customers in different sectors. Primarily, we serve the banking sector and the military sector. We manage all the software delivery projects through tools such as JIRA Service Management or TFS Confluence is a great tool for…
report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
832,138 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
8%
Retailer
6%
Manufacturing Company
6%
Computer Software Company
19%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
Pricing is low. It costs around 149 bucks per month.
What needs improvement with Atera?
It should improve its processes.
What is your primary use case for Atera?
Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.
What do you like most about JIRA Service Management?
JIRA Service Management is a very user-friendly solution.
What is your experience regarding pricing and costs for JIRA Service Management?
While JIRA Service Management saves time, direct cost savings are challenging due to licensing fees. Currently, it costs around $150 to $200 per user, a significant expense, especially given the la...
 

Also Known As

No data available
JIRA Service Desk
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Find out what your peers are saying about Atera vs. JIRA Service Management and other solutions. Updated: January 2025.
832,138 professionals have used our research since 2012.