Atera vs ManageEngine Patch Manager Plus comparison

Atera and ManageEngine are both solutions in the Patch Management category. Atera is ranked #11 with an average rating of 9.0, while ManageEngine is ranked #8 with an average rating of 8.8. Atera holds a 4.8% mindshare in PM, compared to ManageEngine’s 10.1% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

Atera

Read 15 Atera reviews

1,748 Views
1,081 Comparison Views

93% willing to recommend

ManageEngine Patch Manager ...

Read 14 ManageEngine Patch Manager Plus reviews

1,948 Views
1,647 Comparison Views

100% willing to recommend

Atera

ManageEngine Patch Manager ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

ManageEngine Patch Manager Plus and Atera compete in the patch management category. ManageEngine Patch Manager Plus seems to have the upper hand in features and functionality, while Atera stands out in ease of use and customer support.

Features: ManageEngine Patch Manager Plus offers robust patch management, automated updates, and extensive reporting capabilities. Users appreciate its comprehensive vulnerability assessments. Atera provides an all-in-one IT management platform with integrated RMM, PSA, and remote access. Its simplicity and integration capabilities are highlighted as key strengths. ManageEngine is favored for detailed and technical features, whereas Atera is valued for its integrated suite and ease.

Room for Improvement: Users of ManageEngine Patch Manager Plus suggest improvements in the speed of its update processes and the need for a more intuitive approach to scheduling patches. Atera users feel the software could benefit from enhanced automation features and better scalability for larger organizations. ManageEngine needs to address speed and user support comprehensiveness, while Atera requires better automation and scalability.

Ease of Deployment and Customer Service: ManageEngine Patch Manager Plus users find deployment straightforward but cite occasional difficulties in navigating complex configurations. The customer service is responsive but could be more proactive. Atera is praised for its quick and easy deployment and highly responsive support team. Atera has an upper hand with simpler deployment and a more engaging support experience.

Pricing and ROI: ManageEngine Patch Manager Plus offers competitive pricing with a strong ROI, particularly valued for its robust feature set. Atera's pricing is higher but justified by its all-in-one functionality and ease of use. Users feel Atera's higher cost is offset by the operational efficiencies it delivers, making it worthwhile despite the higher initial investment.

To learn more, read our detailed Atera vs. ManageEngine Patch Manager Plus Report (Updated: January 2025).

Buyer's Guide

Atera vs. ManageEngine Patch Manager Plus

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Patch Management

11th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Remote Monitoring and Management (RMM) (3rd)

ManageEngine Patch Manager ...

Ranking in Patch Management

8th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Patch Management category, the mindshare of Atera is 4.8%, down from 5.8% compared to the previous year. The mindshare of ManageEngine Patch Manager Plus is 10.1%, up from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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AdeolaEkunola

Director at NIGERCUBES LTD

A quite straightforward solution that works easily with different operating systems

Scalability-wise, I rate the solution a ten out of ten. When the use of the solution for customers grows, there is a need for more endpoints, and it may grow up to 500 endpoints, and the solution's use may even be scaled up further. It is possible to do what is needed to scale up the solution for the IT environments of any of our company's customers. Before scaling up, one needs to buy the license and consider the IT architecture to see if there are any modifications required in the solution. Around three of my company's customers who manage enterprise-sized businesses with a minimum requirement of 700 endpoints at least use the solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

More Atera pros

"It does not restart unexpectedly, allowing automation anytime, even during weekends."

"The fetch repository is a good feature."

"The most valuable feature of this solution is centralized management."

"The most valuable features are patch management and mobile device management."

"The tool's most valuable feature is performance."

"The integration with both Linux and Microsoft systems is seamless."

"The automated patch deployment feature is really helpful. I can schedule it anytime, even on weekends, without needing to restart systems. The centralized management and unified console are great. It shows me which PCs are out of date or which users are breaching our policies. I can test patches before deploying them."

"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."

More ManageEngine Patch Manager Plus pros

Cons

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"The billing module has a standard layout which is too limited for my needs."

"Customization could be improved."

"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."

More Atera cons

"The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated."

"ManageEngine Patch Manager Plus needs to improve speed."

"I find the user interface a little bit intimidating and not very appealing."

"The tool's support needs improvement."

"The solution's UI is an area that requires improvement."

"The agent can be a bit more intelligent."

"The solution should have a customer label where we can label those servers or include those servers for specific customers."

"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."

More ManageEngine Patch Manager Plus cons

Pricing and Cost Advice

"The solution cost approximately $200 Canadian per month."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Atera happened to have the best pricing model."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"Pricing is my favorite part of it. It was per user, not per client."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"As an internal IT, it's gold right there. It is money in the bank."

More Atera pricing and cost advice

"The solution cost is around $5,000 per year."

"The pricing for ManageEngine Patch Manager Plus is on the moderate side."

"ManageEngine Patch Manager Plus is a little bit cheaper."

"The price of this product is reasonable."

"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."

"Patch Manager is cost-effective."

"Its price needs improvement."

"I rate the product price a three on a scale of one to ten, where one is low price and ten is high price."

More ManageEngine Patch Manager Plus pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Comms Service Provider

Retailer

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

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What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

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What do you like most about ManageEngine Patch Manager Plus?

The fetch repository is a good feature.

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What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?

Patch Manager is cost-effective.

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What needs improvement with ManageEngine Patch Manager Plus?

The solution needs to improve its testing environment and reporting. For example, if a patch doesn't work for SQL 9 but works for SQL 10, a comparison report would be helpful. I think ManageEngine ...

See all answers

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Product Reports

Buyer's Guide

Atera

January 2025

Download Atera product report

Buyer's Guide

ManageEngine Patch Manager Plus

January 2025

Download ManageEngine Patch Manager Plus product report

Learn More

Atera

ManageEngine

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

IKEA Honda UNICEF The University of Georgia Evander

Buyer's Guide

Atera vs. ManageEngine Patch Manager Plus

January 2025

Free Report: Atera vs. ManageEngine Patch Manager Plus

Find out what your peers are saying about Atera vs. ManageEngine Patch Manager Plus and other solutions. Updated: January 2025.

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