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reviewer1639818 - PeerSpot reviewer
CEO at a manufacturing company with 11-50 employees
Real User
Extremely effective against malware, absolutely scalable, and very easy to deploy
Pros and Cons
  • "We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable."
  • "They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like."

What is our primary use case?

We are using it as an anti-malware solution for our clients. We have it on all the clients.

We are using its latest version.

What is most valuable?

We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable.

What needs improvement?

They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like.

For how long have I used the solution?

We have been using Bitdefender for three years or so.

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What do I think about the stability of the solution?

We're using it for prevention from malware, and it is very effective and reliable.

What do I think about the scalability of the solution?

It is absolutely scalable.

How are customer service and support?

Their support can be improved a little bit. Sometimes, their support is not as simple and easy to deal with as we'd like.

How was the initial setup?

Generally, its deployment is very straightforward and easy. You set up a policy, and you deploy it.

For one of the release upgrades, there were some issues, and they could have been communicated better. We're still working through some of the issues with that. These issues were on the server-side. For the majority of the endpoints, there was no problem at all.

What's my experience with pricing, setup cost, and licensing?

It varies based on the number of licenses.

What other advice do I have?

It is rated as the number one solution. 

I would rate Bitdefender MDR a nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
JudithSOLAHOUE - PeerSpot reviewer
IT, Networks and Telecommunications Engineer at Hi Tech Informatique
Reseller
Top 5
An affordable cloud solution to protect the endpoints

What is our primary use case?

We use the solution to protect the endpoints.

What is most valuable?

Protection is an important feature of Bitdefender.

What needs improvement?

Bitdefender is not recognized by clients in Africa. It could improve its tool and its support to be known by clients.

For how long have I used the solution?

I have been using Bitdefender MDR for three years.

What do I think about the stability of the solution?

I rate the solution’s stability a seven out of ten.

What do I think about the scalability of the solution?

Our clients include medium-scale businesses.

I rate the solution’s scalability a seven out of ten.

How was the initial setup?

The initial setup is not complicated. If you’ve documentation, then it is easy. It takes two or three days for 100 endpoints.

I rate the initial setup a six out of ten, where one is difficult and ten is easy.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing a six out of ten, where one is cheap and ten is expensive.

What other advice do I have?

Bitdefender is a very good tool, and it can protect networks efficiently.

One of my clients had an issue with ransomware, and Bitdefender couldn't help to recover the client's files and folders.

I recommend the solution because it is easy to use and cheap. They are doing their best to improve tools for the future.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
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Updated: November 2024
Buyer's Guide
Download our free Bitdefender MDR Report and get advice and tips from experienced pros sharing their opinions.