Bitdefender MDR Reviews

Name: Bitdefender MDR
Brand: Bitdefender
Rating: 4.4 (11 reviews)

4.4 out of 5

11 reviews
100% willing to recommend

What is Bitdefender MDR?

Managed detection and response (MDR) services identify and limit the impact of security incidents within a customer’s environment.

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Bitdefender MDR is the #15 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give Bitdefender MDR an average rating of 8.8 out of 10. Based on the analysis of the 11 most recent Bitdefender MDR reviews, the overall sentiment is positive, with a sentiment score of 7.2. Bitdefender MDR is most commonly compared to CrowdStrike Falcon Complete MDR: Bitdefender MDR vs CrowdStrike Falcon Complete MDR. Bitdefender MDR is popular among the small business segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Helped 824,067 peers since 2012

Featured reviews

Jörg Köhler

Owner at AvalisNT AG

One area for improvement is the user-friendliness of the UI. It is not intuitive to manage policies as I have to go through several pages to find necessary information. Additionally, the profile management for scanning and protection profiles is clumsy and could be more straightforward. There should be some simplification in changing profiles due to performance issues.

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Basawaraj Vastrad

Technical Director at BD Software Distribution Pvt Ltd

There is always room for improvement since security is an evolving field with new threats emerging. Bitdefender's approach is up to the mark and pretty decent, incorporating next-generation security features and technologies. However, for improvements, focusing on the commercial viability of markets like India could make it more accessible. The pricing structure, especially for price-sensitive markets like those in Asian countries. Making MDR services more competitively priced could encourage wider adoption. Asian countries are very price-sensitive customers. They want to go for MDR service but without investing much. If the price is not aggressive, then definitely more people can board for MDR.

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Subbu Madhira

CEO at OmniNet Systems

Bitdefender needs to probably position this product and create more awareness among people because a lot of companies use products like CrowdStrike, which is doing pretty well out here. It's just that the marketing team probably has to get involved, get better distributors, and conduct some roadshows. Updates are fine, but the distributors or partners have to put in a good word because the product is good. They have to sell it to your clients. And with so many competitive products today, customers are confused.

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Bitdefender MDR mindshare

As of December 2024, the mindshare of Bitdefender MDR in the Managed Detection and Response (MDR) category stands at 2.9%, up from 2.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

PeerAnalyst reports

Type	Title	Date
Category	Managed Detection and Response (MDR)	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	Bitdefender MDR vs CrowdStrike Falcon Complete MDR	Dec 22, 2024	Download
Comparison	Bitdefender MDR vs Arctic Wolf Managed Detection and Response	Dec 22, 2024	Download
Comparison	Bitdefender MDR vs Huntress Managed EDR	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
CrowdStrike Falcon Complete MDR	4.3	16.4%	100%	78 interviews Add to research
Huntress Managed EDR	4.8	9.6%	100%	24 interviews Add to research

Valuable Features

Bitdefender MDR is valued for its effectiveness, compliance with GDPR, and light impact on endpoints. It excels in virus protection, ransomware engine, VPN for transactions, and centralized control across VPNs. Users appreciate its scalability, robust protection, reporting, extensive documentation, and user-friendly interface. Features like ransomware blocking, zero-day threat protection, web control, email security, cloud monitoring, and automatic backup enhance its capability. It integrates various technologies to offer comprehensive visibility and control.

"Customer service and support are very good."
"The most valuable features include email security and web URL scanning, particularly the link scanning aspect."
"It has a very good cloud console that's easy to use and install."

Room for Improvement

Bitdefender MDR needs improvement in customer support and response times, particularly for lower-tier services. Users find integration with existing tools and platforms lacking, notably with Outlook and mobile phones. The interface is not user-friendly, posing challenges in managing policies and profiles. Marketing and recognition in markets like Africa and Asia need enhancement. The resource consumption during scans impacts productivity, and pricing adjustments could attract more customers in price-sensitive regions.

"One area for improvement is the user-friendliness of the UI. It is not intuitive to manage policies as I have to go through several pages to find necessary information."
"One area for improvement is the user-friendliness of the UI."
"The lack of integration with Microsoft Outlook is a significant drawback."

ROI

Pricing

Bitdefender MDR pricing varies based on the number of licenses and offers flexible multi-year plans. Users find the yearly subscription economical, particularly the three-year option. Despite additional costs for add-ons, it remains competitively priced, often cheaper than competitors, offering decent value compared to products like Sophos and SentinelOne. Users are generally satisfied with the overall cost, though the pricing could be improved for certain markets, such as India.

"As far as pricing is concerned, I would rate them not expensive, not cheap."
"Bitdefender fit well for customers with about 50 to 200 users. The price point is great, and you get a lot of bang for your buck."
"I would rate the tool's pricing a four out of ten."

Popular Use Cases

Organizations primarily use Bitdefender MDR for endpoint protection, acting as an anti-malware and antivirus tool. They deploy it to safeguard internal networks, support endpoint detection and response, and perform email scans. Companies opt for Bitdefender MDR due to a lack of personnel to manage EDR products, seeking incident investigation guidance and support. They also utilize it while constructing security frameworks, like ISO 27001, to bolster company security initiatives.

Service and Support

Bitdefender MDR customer service receives varied feedback. Some find it beneficial, citing responsive local support and proactive account management. Others suggest response times could improve, mentioning timing issues due to time zones. Despite reporting challenges with response simplicity, users appreciate the availability of self-paced resources, local partner support, and the ability to contact through call centers or tickets. Some rarely rely on customer service due to their own team's expertise, while others find initial setup assistance satisfactory.

Deployment

Deployment of Bitdefender MDR is generally straightforward. Users find it easy but note issues with server-side upgrades. Installation is fast, often taking just minutes or a few hours. One administrator can handle 500 users during deployment. Some find trial versions complex due to frequent authentication requirements. Documentation aids the process, though complete setup for all endpoints can take a few days. Government users favor on-prem installations, while most transition to cloud setups.

Scalability

Bitdefender MDR is described as highly scalable, accommodating diverse client sizes including medium businesses and sectors such as government and education. Ratings frequently range from seven to ten out of ten for scalability. Users appreciate its ease in handling from hundreds to thousands of endpoints. Many utilize its capability for large-scale management without forecasting scalability challenges, highlighting a user-friendly cloud console for efficient management across various levels.

Stability

Bitdefender MDR is highly stable and effective against malware, with most users rating its stability between eight to ten out of ten. They report no bugs, crashes, or freezes, and updates are seamless. Although some experience minor performance issues requiring policy adjustments, the system functions as expected.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Bitdefender MDR Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Comms Service Provider

Construction Company

Real Estate/Law Firm

Government

Financial Services Firm

Healthcare Company

Retailer

Manufacturing Company

Educational Organization

Non Profit

Wholesaler/Distributor

Insurance Company

University

Hospitality Company

Legal Firm

Media Company

Recreational Facilities/Services Company

Outsourcing Company

Transportation Company

Logistics Company

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Learn more about Bitdefender MDR

This service leverages 24/7 monitoring, technologies deployed at the host and network layers, advanced analytics, threat intelligence, and human expertise in incident investigation to remove threat actors from customer environments.

Bitdefender MDR was previously known as Bitdefender Managed Detection and Response.