The solution is used for our multi-server environments, including two job servers and DR setups. We use the solution in case of any disaster, or the environment collapses. We have another setup for the console server automation to activate the website to meet product availability for customers and ensure there is no downtime for process environments.
TrueSight Server Automation Consultant at Vyom Labs
It is a robust solution for compliance, patching, provisioning, and integration
Pros and Cons
- "As this solution provides strong support and has multiple use cases, it is worth the cost."
- "Scaling the environment during setup at larger organizations with 10,000 employees gets complicated."
What is our primary use case?
What is most valuable?
The solution's most valuable features are provisioning, compliance, patching, and integration.
What needs improvement?
They should add the application to a cloud platform. Also, no lead connectors are included presently. Thus, it would be great if they shift the application to the cloud and provide connectors to avoid connectivity issues.
For how long have I used the solution?
We have been using the solution for four years.
Buyer's Guide
BMC TrueSight Server Automation
March 2025

Learn what your peers think about BMC TrueSight Server Automation. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Scaling the environment during setup at larger organizations with 10,000 employees gets complicated.
How are customer service and support?
We contact BMC support for several reasons. We often need their help to resolve the conflict between the premier and vendor IDs. Also, we ask for their support whenever any new vulnerability is found in the environment.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup was straightforward, but it depended upon the initial setup tool. Once we get the essential details from the customer, we deploy the setup for the two types of automation. It takes two days to complete the process.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive compared to other vendors. But as this solution provides strong support and has multiple use cases, it is worth it.
What other advice do I have?
I advise others to use BMC as it is a robust solution for compliance, patching, provisioning, and integration. I rate this solution as a nine.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Technical Architect at a comms service provider with 10,001+ employees
Takes away a lot of manual effort from IT, allowing them to remediate quickly and reduce risk
Pros and Cons
- "The most valuable feature is its ability to remediate quickly and efficiently across a number of IT assets at the same time. It takes away manual efforts from the team to go out and fix those vulnerabilities through patching, conflict updates, etc."
- "The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business."
What is our primary use case?
The primary use case is vulnerability management. We have the IT space scanned by vulnerability detection tools. The output of this then feeds into the TrueSight Server Automation. This allows the customer to essentially get quick visibility of the vulnerabilities across IT along with the potential risk across IT. Then, through server automation, it provides the ability to remediate these vulnerabilities quickly and efficiently.
It improves the security management and security operations within the business. It is just the case of taking the output from our scanning tools and presenting it to the people that need to see it, allowing them to remediate very quickly. It has the ability to link back very nicely to the ITSM side of things as well. Through linking with other orchestration run books, it allows them to raise changes, go through the change control process, and then close the loop once the vulnerability has been fixed.
It is also used for configuration management and compliance. However, the main use case is around vulnerability management with the SecOps teams and build & IT support teams utilizing the tool.
As a strategic partner (supplier), we are essentially responsible for much the OSS tooling within the UK organization. That doesn't just include Server Automation. We use a whole roster of BMC products, IBM tooling, Micro Focus tooling, and some other Telco native management platforms.
We are using version 8.8 and in the process of moving up to version 8.9.
How has it helped my organization?
It takes away a lot of manual effort. The reason that the business bought the tool in the first place was to allow them to work in a more efficient way. This tool allows them to manage the IT estate and reach across it, but then using the solution, it allows them to remediate quickly. It's essentially bringing the risk down within IT.
We have a number of different BMC tools that are installed and running, as part of the TrueSight family. We are not just using TrueSight Server Automation. We're using other TrueSight management tools, as well. We find that it links very nicely to the whole ecosystem. Our IT estate is scanned by vulnerability management tools, which then feeds into TrueSight Server Automation and TrueSight Vulnerability Management. This allows teams to essentially do their job in a more efficient manner.
It is bringing in efficiencies in a way that we can monitor compliance across IT. It is all about provisioning, configuration management, compliance, patch activities, reducing risk, and leveraging automation to do things more efficiently.
We use TrueSight Vulnerability Management. This sits above Server Automation, providing the SecOps teams with real time visibility of the vulnerabilities across IT. This allows them to prioritize what they need to do to remediate and fix. The reporting aspects are very good.
What is most valuable?
The most valuable feature is its ability to remediate quickly and efficiently across a number of IT assets at the same time. It takes away manual efforts from the team to go out and fix those vulnerabilities through patching, conflict updates, etc.
While it's not my team which looks at the dashboards, SecOps users can manage vulnerabilities across the estate from a single pane of glass (from a single console). This allows the SecOps teams to then prioritize what is a more significant vulnerability than others.
What needs improvement?
The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business.
For how long have I used the solution?
My customer brought in Server Automation around mid-June to July 2017.
What do I think about the stability of the solution?
It has been stable for us. It is not something which has caused us any issues. We will be doing an upgrade soon. That will be interesting, because that would probably be the first time we've actually done a major version uplift of the tool. It will be interesting to see how that pans out and see if it goes swimmingly, or will we have any issues with it? To date, we haven't had any problems, though.
What do I think about the scalability of the solution?
It's not something that we've come across yet. At the moment, the solution is integrated into probably 70 to 80 percent of the estate. We haven't had a need to scale up, although we probably will have a need in the future. For instance, we're just introducing the solution to services in private cloud. It will be interesting to see how that works. Apart from that, we haven't had a need to scale up. Though, there are plans to scale up going forward.
There is a different supplier to the supplier who I work running the tool day-to-day. It's for configuration management, compliance, and vulnerability management. The ability to patch and remediate through automation.
How are customer service and technical support?
We have had no issues nor problems with BMC's technical support. With TrueSight Server Automation, we haven't really had any need to speak to the support. The times that we have had to speak to support, we have had a quick turnaround. We have had no issues at this time with TrueSight Server Automation support from BMC.
How was the initial setup?
When you are installing any sort of new tool or application into the enterprise, not all enterprises are the same. We did have a few teething issues when we first stood it up, but that was fine. We got around those teething issues. The platform is there today working. We haven't really had any problems with the application. It has been running happily.
When we had our requirements integrate into a different scanning tool, we found that it isn't plug and play. There is bespoke development that needs to happen to be able to integrate it with those tools. This is something I would like them to improve.
What about the implementation team?
For deployment and maintenance, there is a team of about two or three people who have to do that. We have the solution incorporated as part of the standard build. If a new server gets rolled out into the network, it already has the prerequisites and agents there able to connect back into Server Automation to be managed by Server Automation. We have an efficient process of rolling out to new assets as we go forward.
I'm responsible for the evolution of the tool within our organization along with providing governance over how we take the solution forward and integrate it. The team of people who maintain TrueSight Server Automation, in terms of keeping the lights, are the SMEs. They are hands-on and do the development activity within the solution today.
Within the business, there is a standard process which has to be followed when making any sort of change or bringing in a new application:
- The relevant design document has to be created.
- An interface spec has to be created.
- All that needs to be approved.
- It has to be set up in a test bed first.
- There needs to be a period of QA testing.
- User acceptance needs to happen before it can go live.
This is a pretty standard process. When you look at the process and governance that needs to happen, six to eight months is about the right time.
What was our ROI?
The business case is there for ROI. It is definitely providing our customers value.
Which other solutions did I evaluate?
I don't know why TrueSight Server Automation was chosen. I wasn't involved in our customer's decision-making process.
What other advice do I have?
Take a look at your scanning tools to see if you have adapters and APIs for TrueSight Server Automation or whether you would need to develop something bespoke. Do your due diligence around that.
Have an idea of the sort of use cases you want to use with the tool. Vulnerability management is just one aspect. Do you want to use the solution for things like server build, server provisioning, and application provisioning?
Who will be using the solution going forward? What services will be wrapped around the tool? Who will need the right level of permissions to do certain things? These are really important to know because Server Automation, whilst it's a very powerful tool, in the wrong hands with the wrong level of access, it could potentially become very problematic. It could be quite dangerous in the wrong hands. It's understanding who needs to have access to it and their level of permission. That needs to be governed and controlled!
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
BMC TrueSight Server Automation
March 2025

Learn what your peers think about BMC TrueSight Server Automation. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
Infrastructure Operations Manager at Cognizant
Awesome compliance, inventory, provisioning, patch, and deployment
Pros and Cons
- "Technical support is good."
- "Needs more use cases into compliance management and the remediation process."
What is our primary use case?
- OS provisioning
- Patch management
- IT audit and compliance
- Application deployments
- Data gathering and reporting
What is most valuable?
Awesome compliance, inventory, provisioning, patch, and deployment.
What needs improvement?
- Agentless software
- More use cases into compliance management and the remediation process.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
In some versions, we do have stability, especially 8.5.
What do I think about the scalability of the solution?
Not really.
How are customer service and technical support?
Technical support is good.
Which solution did I use previously and why did I switch?
We used shell scripting and other legacy tools.
How was the initial setup?
The initial setup is straightforward, unless you need most of the custom configurations.
What's my experience with pricing, setup cost, and licensing?
Licensing is a bit pricey. Be mindful about the components that you need and buy as appropriate.
Which other solutions did I evaluate?
We evaluated one stop shop solutions and vendors.
What other advice do I have?
If you do not want the hassle of multiple tools and handling multiple vendors, this is your go to solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Architect at a outsourcing company with 10,001+ employees
Easy to implement with good documentation and technical support
Pros and Cons
- "The most important feature is the schedulings."
- "We would like to see this solution handle more multitasking."
What is our primary use case?
We are evaluating this product in search of a better automation solution for our system. We are using a private-cloud deployment on AWS.
What is most valuable?
The most important feature is the schedulings. We want to have them set up to handle as much automation as possible to reduce the resources involved with the project.
The documentation for this solution is good.
What needs improvement?
We would like to see this solution handle more multitasking. We would like to schedule it for a number of servers, for example, one-hundred servers, and duplicate that task.
This solution would benefit from having additional features.
For how long have I used the solution?
We are just beginning our three-month evaluation of this solution.
What do I think about the stability of the solution?
The stability of this solution seems to be good. So far, the automation we do in the background has run on schedule, and the functionality is really good.
What do I think about the scalability of the solution?
We have tested it on a small scale of fifty to one hundred servers. We have almost twenty-five hundred servers, so we will deploy on a larger scale perhaps six months down the road.
How are customer service and technical support?
Technical support for this solution is very responsive. The team has opened multiple cases and all of them have been resolved for the first two weeks.
How was the initial setup?
The initial setup for this solution is straightforward.
We are just starting to deploy the product. Right now we're sampling about fifty systems to do automation, such as updating and rebooting systems.
What about the implementation team?
AccuData is our vendor for this solution, as well as for other products. They have been a good vendor.
What was our ROI?
If it does what we expect, and those features are improved, then I think we will see ROI within the next two years.
What's my experience with pricing, setup cost, and licensing?
We're looking at less than $100,000 USD for this solution.
Which other solutions did I evaluate?
At the end of the day, we have a budget for these automation tools. If this one fits our budget then we'll go for it. If not, then we might have to find a solution that is more without our range.
What other advice do I have?
This evaluation is a team effort. There are three of us involved in the project, and we're looking forward to seeing how it goes. We have a wishlist with our priorities, and we'll see if it satisfies what we want.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Sys Admin & Support at a financial services firm with 10,001+ employees
We use this tool for deployment, patching, audit, and compliance
Pros and Cons
- "It makes deployment easier and allows us to put restrictions on the server using role-based authorization."
- "BladeLogic lets users view the filesystem with minimal authorization to the server."
- "Provisioning needs to be more user-friendly. We were using BladeLogic for provisioning, but due to a lot of issues and complications, we had to stop using provisioning with this tool."
What is our primary use case?
We have used this tool for deployment, patching, audit, compliance, and provisioning. Patching and code deployment are the most used functions that we use.
NSH script is another widely used option.
How has it helped my organization?
It makes deployment easier and allows us to put restrictions on the server using role-based authorization. Also, BladeLogic lets users view the filesystem with minimal authorization to the server.
What is most valuable?
- Deployment
- NSH script
What needs improvement?
Provisioning needs to be more user-friendly. We were using BladeLogic for provisioning, but due to a lot of issues and complications, we had to stop using provisioning with this tool.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Consultant at a government with 5,001-10,000 employees
An agile solution that provides speed and VDI integration
Pros and Cons
- "It gives us more speed to deliver services and applications, and we rely on security."
- "I would like to see more container integration in the next release of this solution."
What is our primary use case?
Our primary use for this solution is automation in the IT department. We have a private cloud deployment on Amazon.
What is most valuable?
The most valuable feature of this solution is that it is agile. It gives us more speed to deliver services and applications, and we rely on security.
VDI integration is good.
What needs improvement?
I would like to see more container integration in the next release of this solution.
Networking needs to be improved.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
Scalability for this solution is very important.
How are customer service and technical support?
I would rate the technical support for this solution an eight out of ten.
How was the initial setup?
The initial setup of this solution is complex, but it was specific for me and my company. When it came to deploying the endpoint, it needed a long time to get it together. For me, it was complex.
What about the implementation team?
We used an integrator to assist with our deployment.
Which other solutions did I evaluate?
We considered Nutanix before choosing this solution, but the VDI integration was better.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at a tech services company with 5,001-10,000 employees
It can be used across many OS platforms, providing us flexibility for deployments
Pros and Cons
- "BMC Bladelogic Automation can be used across many OS platforms, providing us flexibility for deployments."
- "The setup of this suite is very complicated. It needs to be simplified."
What is most valuable?
BMC Bladelogic Automation can be used across many OS platforms, providing us flexibility for deployments.
How has it helped my organization?
We were able to automate patching, provisioning, and compliance for our servers and network devices.
What needs improvement?
The setup of this suite is very complicated. It needs to be simplified.
For how long have I used the solution?
We have used it for two years now.
What was my experience with deployment of the solution?
Deploying it was very complicated.
What do I think about the stability of the solution?
We have had no issues with stability.
What do I think about the scalability of the solution?
We have had no issues with scalability.
How is customer service and technical support?
Customer Service:
In my experience with their customer service, they are excellent.
Technical Support:From my experience in working with their technical support, they are good.
How was the initial setup?
The initial setup was very complex; Not straightforward at all.
What about the implementation team?
We implemented it with our in-house team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a government with 10,001+ employees
Support usually can answer any of our questions in a short amount of time and solve our most complex issues
Pros and Cons
- "The ability to script and create BL packages to perform various functions. This makes automating our environment relatively easy to do."
- "BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues."
- "A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation."
What is our primary use case?
- Automate maintenance of servers
- Patching
- Compliance and remediation
- Auditing
- Installing/updating software
How has it helped my organization?
When WannaCry appered, it was very simple and easy to create an audit job that scanned our servers for the vulnerability. We were then able to determine how many servers were affected and perform patching accordingly.
What is most valuable?
The ability to script and create BL packages to perform various functions. This makes automating our environment relatively easy to do.
What needs improvement?
A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation.
For how long have I used the solution?
One to three years.
How are customer service and technical support?
BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues.
Which solution did I use previously and why did I switch?
Before, we used SCCM. I believe we made the switch because patching, compliance, and auditing were much better than with SCCM.
What's my experience with pricing, setup cost, and licensing?
Not applicable.
Which other solutions did I evaluate?
I don't know.
What other advice do I have?
Make sure you have a DBA.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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