BMC TrueSight Server Automation Reviews, Competitors and Pricing

it_user792042

Works at a government with 10,001+ employees

Jan 16, 2018

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Support usually can answer any of our questions in a short amount of time and solve our most complex issues

Pros and Cons

"The ability to script and create BL packages to perform various functions. This makes automating our environment relatively easy to do."
"BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues."

"A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation."

What is our primary use case?

Automate maintenance of servers
Patching
Compliance and remediation
Auditing
Installing/updating software

How has it helped my organization?

When WannaCry appered, it was very simple and easy to create an audit job that scanned our servers for the vulnerability. We were then able to determine how many servers were affected and perform patching accordingly.

What is most valuable?

The ability to script and create BL packages to perform various functions. This makes automating our environment relatively easy to do.

What needs improvement?

A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation.

Buyer's Guide

BMC TrueSight Server Automation

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816,406 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

How are customer service and support?

BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues.

Which solution did I use previously and why did I switch?

Before, we used SCCM. I believe we made the switch because patching, compliance, and auditing were much better than with SCCM.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

I don't know.

What other advice do I have?

Make sure you have a DBA.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Reviewer03752

IT Consultant at a government with 5,001-10,000 employees

Sep 4, 2019

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An agile solution that provides speed and VDI integration

Pros and Cons

"It gives us more speed to deliver services and applications, and we rely on security."

"I would like to see more container integration in the next release of this solution."

What is our primary use case?

Our primary use for this solution is automation in the IT department. We have a private cloud deployment on Amazon.

What is most valuable?

The most valuable feature of this solution is that it is agile. It gives us more speed to deliver services and applications, and we rely on security.

VDI integration is good.

What needs improvement?

I would like to see more container integration in the next release of this solution.

Networking needs to be improved.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

Scalability for this solution is very important.

How are customer service and technical support?

I would rate the technical support for this solution an eight out of ten.

How was the initial setup?

The initial setup of this solution is complex, but it was specific for me and my company. When it came to deploying the endpoint, it needed a long time to get it together. For me, it was complex.

What about the implementation team?

We used an integrator to assist with our deployment.