


BigFix and BMC TrueSight Server Automation compete in server automation. BigFix is preferred in pricing and support, while BMC TrueSight Server Automation is noted for its advanced features.
Features: BigFix offers robust patch management, comprehensive compliance reporting, and ease of use across diverse environments. BMC TrueSight Server Automation provides extensive automation capabilities, complete server lifecycle management, and deeper integration with IT operations.
Room for Improvement: BigFix needs better documentation, speed, and performance enhancements, especially during large-scale deployments. BMC TrueSight Server Automation requires simplification in initial setup, complexity reduction in features, and overall user experience improvements.
Ease of Deployment and Customer Service: BigFix has a smoother deployment process and more responsive customer support. BMC TrueSight Server Automation faces critiques for complex deployment and longer setup times but is recognized for consistent performance post-deployment.
Pricing and ROI: BigFix is cost-effective with clear ROI, catering to budget-conscious buyers. BMC TrueSight Server Automation, though more expensive, justifies its price with advanced features and extensive automation benefits, appealing to those seeking long-term value.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Whenever we need any kind of support, the BigFix team is present and available.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
BigFix requires some minimum configuration requirements.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Building a management console is quick and simple, taking only one to two hours for setup.
The problem was related to the hardware configuration and hardware specifications.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
The overall role of BMC TrueSight Server Automation in managing configuration drift brings return on investment through its automation, which helps save me the time and effort of my operations team.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 5.4% |
| BigFix | 5.2% |
| BMC TrueSight Server Automation | 3.9% |
| Other | 85.5% |

| Company Size | Count |
|---|---|
| Small Business | 153 |
| Midsize Enterprise | 59 |
| Large Enterprise | 170 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 5 |
| Large Enterprise | 15 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
HCL BigFix offers a Unified Endpoint Management platform that enhances security, reduces costs, and simplifies IT operations across hybrid, multi-cloud environments through a centralized control structure.
BigFix streamlines enterprise IT management by integrating infrastructure security, endpoint remediation, and employee experience automation within a single platform. It enables IT Operations and Security teams to function efficiently from a unified control plane, managing over 155 million endpoints. Its robust architecture supports continuous compliance and automated vulnerability remediation, closing the gap between detection and fix. It excels in digital employee experience by ensuring proactive monitoring and utilizing agentic AI for self-healing workflows and intelligent automation, thereby reducing manual efforts and enhancing productivity.
What are BigFix's key features?Industries such as telecom, finance, and industrial facilities leverage BigFix for comprehensive patch management, software deployment, and inventory solutions. They benefit from its capacity to support endpoint security, compliance, and diverse operational needs, using it for vulnerability assessment and custom content creation.
BMC TrueSight Server Automation is used for automating server maintenance tasks like patching, compliance, and vulnerability remediation. It supports application deployment, auditing, configuration management, and multi-OS compatibility in private-cloud environments.
BMC TrueSight Server Automation optimizes IT operations by automating infrastructure management, enhancing security, and maintaining compliance. Organizations gain from centralized or decentralized setups, integrating with vulnerability tools for efficient remediation. Despite its capabilities, command line interface, reporting, setup complexity, and REST API integration require improvements. Users demand better provisioning, multitasking, security tool integration, and resource management, alongside more comprehensive training resources for streamlined onboarding.
What are the key features of BMC TrueSight Server Automation?This automation tool is extensively used in industries with significant IT infrastructure demands, such as finance, healthcare, and telecommunications. In these sectors, ensuring system stability, regulatory compliance, and data security is critical, leveraging BMC TrueSight Server Automation for efficient operational support and risk mitigation.
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