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BMC TrueSight Server Automation vs BigFix comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Microsoft Intune boosts cost savings and efficiency by streamlining device management, reducing infrastructure costs, and enhancing security measures.
Sentiment score
6.2
BigFix delivers fast ROI with efficient patch management, improved security, and reduced labor, enhancing efficiency and financial savings.
Sentiment score
1.0
BMC TrueSight Server Automation offers great ROI but requires timely enhancements and patching can affect efficiency detrimentally.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
 

Customer Service

Sentiment score
5.5
Microsoft Intune support feedback is mixed, with faster resolutions at premium levels but slow response at basic tiers.
Sentiment score
6.5
BigFix provides excellent customer support, with minor first-level inconsistencies, improved overall quality, and valuable community resources.
Sentiment score
9.0
BMC TrueSight Server Automation support is praised for quick responses, expert help, and effective multi-level problem-solving channels.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
 

Scalability Issues

Sentiment score
6.7
Microsoft Intune excels in scalability, efficiently managing thousands of users and devices across diverse environments, supporting seamless expansion.
Sentiment score
5.7
BigFix excels in scalability, handling deployments from small to large seamlessly, supporting hundreds of thousands of devices efficiently.
Sentiment score
7.1
BMC TrueSight Server Automation is scalable, efficient for large enterprises, but challenging for smaller setups without robust systems.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
BigFix requires some minimum configuration requirements.
 

Stability Issues

Sentiment score
6.6
Microsoft Intune is stable and reliable, with users rating its performance highly despite occasional update or sync issues.
Sentiment score
5.9
BigFix is praised for its stability, requiring minimal intervention and maintaining performance during large-scale deployments and external challenges.
Sentiment score
6.6
BMC TrueSight Server Automation offers reliable stability with minor issues, mainly affecting Windows agents and performance during large updates.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
 

Room For Improvement

Microsoft Intune needs better application deployment, reporting, macOS/Linux support, platform integration, user-friendliness, remote desktop, and competitive pricing.
BigFix needs updated documentation, UI improvements, enhanced integration, better patch support, and improved automation and scalability.
BMC TrueSight Server Automation needs interface enhancement, simplified setup, and better integration for improved performance, security, and user-friendliness.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Building a management console is quick and simple, taking only one to two hours for setup.
The problem was related to the hardware configuration and hardware specifications.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
 

Setup Cost

Microsoft Intune offers cost-effective prices with Microsoft 365 bundles, flexible licensing, and discounts for large volumes or specific sectors.
BigFix offers flexible, competitive pricing options with various packages and potential discounts, despite additional costs like database licenses.
BMC TrueSight Server Automation is costly but valued for support and versatility; costs vary with server quantity and discounts.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
 

Valuable Features

Microsoft Intune offers seamless integration, robust management, and security features, enhancing remote device management and compliance with a user-friendly interface.
BigFix is valued for ease, scalability, flexibility, real-time management, integration, single-console efficiency, and wide system adaptability.
BMC TrueSight Server Automation offers versatile deployment, OS flexibility, integrated compliance tools, and efficient multi-server management and scheduling capabilities.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
The overall role of BMC TrueSight Server Automation in managing configuration drift brings return on investment through its automation, which helps save me the time and effort of my operations team.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
301
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BigFix
Ranking in Configuration Management
7th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
98
Ranking in other categories
Endpoint Protection Platform (EPP) (27th), Patch Management (4th), Unified Endpoint Management (UEM) (4th)
BMC TrueSight Server Automa...
Ranking in Configuration Management
13th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 9.4%, down from 9.6% compared to the previous year. The mindshare of BigFix is 8.3%, down from 8.6% compared to the previous year. The mindshare of BMC TrueSight Server Automation is 3.0%, up from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.4%
BigFix8.3%
BMC TrueSight Server Automation3.0%
Other79.3%
Configuration Management
 

Q&A Highlights

FR
Feb 14, 2020
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Ravi Khanchandani - PeerSpot reviewer
Long-term partnership improves customer satisfaction and delivers efficient endpoint management
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them. Their software distribution is very efficient because they use a pull mechanism rather than a push mechanism, allowing each machine to download from the closest repository and install themselves. The same assessment mechanism applies for real-time vulnerability remediation, allowing identification, evaluation, and automatic remediation across machines. Compliance metrics typically measure the patch percentages deployed against the number of endpoints, which could be various device types including virtual machines and mobile devices. Measurements are taken against each device type, looking into compliance percentages for browsers such as Chrome and Edge based on their versions.
JonathanShilling - PeerSpot reviewer
Able to access server info and file systems directly through TSSA but system can be sluggish
Resource management on the base servers could be improved. We're using a site that's supposed to cover all of our affiliates. I don't know what is causing the problem but we've had to increase RAM and CPU processing in order to alleviate some of the sluggishness during patching. I find the solution to be rather cumbersome. It's supposed to be able to support 50,000 or 100,000 servers. We only have 5,000 servers and during our patch processes, it gets very sluggish. We wanted to automate our patching, and not be stuck monitoring patches for three-quarters of every month. We have a main site and then multiple repeaters at each of the affiliate locations. Theoretically, patches are supposed to be delivered to the repeaters and your affiliates are supposed to pull the patches from those repeaters. We've noticed that doesn't always work and it pulls transfer patches from the main site rather than going to the repeater. TrueSight brought some standardization across the affiliates, however, it has also increased workloads and has made some things more complex. The requirement to have a local account with no password (password is random in TSSA, but not able to be changed through Windows) has caused some grief with our security team, and many complaints across affiliates. There are several features that appear to be very good but they don't always work as expected.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Financial Services Firm
15%
Government
10%
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
32%
Government
6%
Manufacturing Company
4%
Computer Software Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise66
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise5
Large Enterprise15
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it ...
What needs improvement with BigFix?
The reporting still needs improvement since customers want specific reporting, such as N-1 month patching reports. In...
What do you like most about BMC TrueSight Server Automation?
The product's valuable feature is its ability to conduct patching for multiple servers simultaneously.
What needs improvement with BMC TrueSight Server Automation?
Regarding the patch management feature, I find it perfect in BMC TrueSight Server Automation; however, the only probl...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Tivoli Endpoint Manager
TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
Find out what your peers are saying about BMC TrueSight Server Automation vs. BigFix and other solutions. Updated: September 2025.
867,497 professionals have used our research since 2012.