Broadcom DX Application Performance Management Reviews

Having implemented into production, we found that initially the application had quite a few incidents, alerts, and problems as we used monitoring to unearth some technical debt.

However, after implementing “smoke detectors” and resolving the technical debt, the applications have become much more stable, with fewer production incidents, fewer defects, higher reliability and quality of service.

Cross-platform business transaction tracing, custom triggers, thresholds and alerting, and deep dive root cause analysis are the most valuable features.

Cross-platform business transaction tracing supports the ability to monitor end-to-end performance across the stack, providing granular insight into customer experience KPIs, which are a critical success factor for organizations. Business transaction tracing also allows identification and drill down into problems within the stack, reducing the mean time to detect and resolve problems.

Developing custom triggers and thresholds for problem management allow the introduction of “smoke alarms”, which can prevent severity 1 system failures, improve productivity (fewer war rooms), and increase application stability, reliability, and performance.

I would like them provide more guidance on specific tuning of monitoring options to avoid unacceptable overhead. This has proven to be a little bit of a challenge, particularly in the cross enterprise CICS monitoring overhead, which we are currently working through with CA. They have been very helpful in advising us with this.

We have had stability issues. Not all applications are equal, and what works well for one app may not be applicable to another.

“Chatty” apps, excessive monitoring, or sampling can cause memory issues and server crashes resulting in a little bit of trial and error to determine monitoring levels that have minimal impact on performance and stability of environments.

We have not had any scalability issues.

Technical support is excellent.

Other parts of the organization are using Dynatrace, but both products are very capable.

The initial setup was relatively straightforward, with good documentation and technical support, both via email and on-site.

There is some research needed to determine licensing costs, based on the number of DataPower instances for the Nastel agent, for example.

We didn’t evaluate other options as this was pre-determined via our group administration.

• Make sure you sign up for the appropriate training
• Ensure you have dedicated on-site resources to implement, build, and maintain the tooling
• Make sure you extend training to the production support, developers, and business stakeholders
• Develop a monitoring and alerting strategy, with a supporting roadmap and pipeline for deployment across business-critical systems.

While out-of-the-box monitoring is relatively straightforward, the value comes from custom implementation of alerts and dashboards that focus on specific application functionality.

• Experience View: Provides a business-focused view. It answers the key question as to what is the customer experience, with a minimal amount of work required.
• Assisted Triage and Analysis Notebook: Answers the question as to why the experience is poor, without having to do all the manual digging around.

With Experience View, our operation team has all the required information in regards to the health and quality of transactions and applications. Thus, in turn, it improves collaboration and reduces the MTTR. It doesn’t require an expert to identify the RCA.

It needs to work on the mobility and the digital aspects, as they are currently getting merged in today’s scenario.

I have been using this solution for the past five years.

There were no stability issues, i.e., not with its current features.

We did experience some scalability issues, i.e., only at the mobility experience monitoring end.

I would give technical support a rating of 9/10.

AppDynamics and Dynatrace are equally good solutions.

The initial setup is straightforward. With the default dashboard and differential analysis, there is no need to configure static threshold. It starts to deliver the greater value to the customer from day one.

We are MSP partners, so we have been delivering the best licensing options for our own customers.

We looked at other solutions, namely AppDynamics and Dynatrace.

• Delivers an easy, proactive, intelligent, and collaborative (EPIC) solution
• Helps to deliver a flawless user experience
• Has end-to-end application monitoring coverage, i.e., from mobile to mainframe
• Available in the SaaS version

Every component has its own value. Investigator is the most valuable feature for me because we have deep visibility for application performance via all agents. We can capture the in-depth transaction trace and error trace which helps us to provide RCA to the customer.

We have deployed APM agents on multiple applications for our customers who had the worst performance. The application team was unable to pinpoint the problem and that was the main pain area of the business. We have collected and shared RCA for some problems with the business and application folks. Now, the application team has more visibility in regards to their application performance and they can easily pinpoint to the problematic area by transaction traces.

There are various areas which have room for improvement:

• First of all, the product team has to design something with which we can showcase the complete call graph of any transaction and overall health of the application.
• There is a need to improve the Team Center functionalities and performance, as it doesn’t work properly in a vital environment.

• There is a need to develop any utility to auto-schedule the Investigator report.

• There is a need to design a function with which we can export the transaction trace in PDF or in any other format.
• There is a need to increase the traffic-handling capacity of TIM and discover another way to monitor business transaction via CEM instead of port mirroring (SPAN). Hence, some clients don’t allow mirroring traffic that has confidential data from the business perspective.

• The product team needs to work on the product’s architecture because the number of server requirements is very high compared to the other competitors. For example, if we need to monitor a large number of agents, then we require 4-5 machines for the APM solution installation. On the other hand, the competitor can handle the same number of agents by using only 1-2 servers. (I am aware that the APM capacity planning and hardware sizing depends on the number of metrics that will be monitored.)

It has been almost three years that I am using this solution. I am working as a services consultant with an organization since December 2013.

I have faced scalability and stability issues. When we needed to monitor a large number of data metrics, then these kind of issues occur.

The customer support is very good and active. I would like to rate it a 9 out of 10.

Professionally, I have worked only with CA solutions but I have tried different solutions in test environments.

The CA APM installation is very straightforward. It is as simple as stated in the CA documents.

I don’t deal in pricing and licensing so I don’t have any idea about this aspect much. However, the best thing about APM licensing is that it is a trust-based licensing, so monitoring will never have any impact due to licenses.

I would like to advise everyone to try this solution. It is best APM solution in the market, as per my knowledge.

It provides less critical incidents for gold-category applications. We get proactive resolution for events.

Command center is a new feature that provides agent maintenance and support without involving the application team. It saves lots of time for APM team.

The front-end representation should match other competitors such as AppDynamics.

Earlier, there were an Android- and iOS-accessible tool for APM. That was Executive Insight, and it is discontinued now. So, I would like to have the same type of tool again for CA APM.

I have not encountered any stability issues.

Scalability is very easy compared to other vendors' tools.

Customer Service:

Customer service is 9/10.

Technical Support:

I am very satisfied with technical support.

Initial setup was very easy.

An in-house team implemented it.

There are less-critical incidents on business applications.

It's completely trust-based. Use it in a sub-prod environment on an as-needed basis. It will help you to be compliant according to your license count.

Before choosing this solution, we tested AppDynamics.

CEM (Customer Experience Manager) and Introscope.

With CA APM, we can see the performance regarding the transactions of our applications and analyse the availability and quality of our environment to provide the best experience for our clients. With this product, it is possible to resolve the problems faster because all of the features are connected.

For diagnosing problems, and considering that all products are connected to CA APM, it could indicate in the initial view or dashboard which layer - front end, middleware, back end - is most likely the source of the problem. Today, we can find the problem, but it requires three or more clicks.

Regarding creating dashboards, CA APM needs an enhancement to support building models in HTML5.

More than 2 years

Sometimes, the solution uses Java and this means you need a great environment to deliver high performance.

With CA APM, you can’t scale the ‘webview’ (Team Center), the feature that provides you with the views/dashboards. To do this, you need to build a new environment and start manually.

On a scale from 1-10 (1=worst, 10=best), I rate technical support a 6.

We switched because the product we used before CA APM didn't show application/transaction performance.

It was simple.

The price of the product is close to other similar products, but I think CA needs to change the licensing options because of the high price.

Oracle BPM, IBM Tivoli BSM, Compuware BSM, and BMC.

Get input from your different IT areas. Get help from your IT operations and, more importantly, get help from your business/production IT areas to map how critical it is to monitor applications and your transactions.

CA APM gives a complete 360 degree view of application performance. You can measure important performance metrics related to application components and resources such as CPU, JVM, memory and back-end connectivity. I like the transaction tracer, tracer viewer and history event viewer in CA APM. Transaction traces are very useful and valuable to identify problem sources and isolate them.

Client user interface and user interface dashboard.

I've used it for three years.

No issues encountered.

No issues encountered.

It's very good.

It's very good.

I previously used Wily Introscope in 2008-9, which is now the core software of CA APM.

I searched for open-source software, but I could not find one that provides a complete 360 degree view of application performance.

Go for it as it is very good.

• I really enjoy the dashboards. The dashboards are flexible and allow me to do what I need and want.

• The quantity of metrics/info that you can capture. For example: metrics about the garbage collection, memory being used for Java agents, etc.

• Our customers are now able to figure out and better understand how their applications are performing. They can identify very quickly where the tension points are. It makes troubleshooting applications performance problems very quick.

• It allows our customers to quickly improve the process of their applications.

I like the product a lot. There are some areas which I'd like to see improved in 9.7 and 9.8. Issues with the workstation interface which could be more productive. Sometimes you have to go back and forth to do some tasks. The UI needs to be more intuitive.

Two years.

So far I haven't had any problems with stability.

I'm happy with scalability. One of our customers uses three collectors and another is using 10 collectors. We haven't had any problems with scalability.

I would like to see them resolve issues quicker.

This was the first one.

CA APM is a great product. I'm really happy that I'm using their technology. I hope to implement it for more customers. Once we provide the solution to our customers, they are very impressed since it provides them with a great deal of visibility. It saves a lot of money by increasing productivity.

We are using multiple functions like monitoring applications, files, storage, and DBs.

Performance is very good.

It helps us change from being being reactive to proactive.

We're working in a huge environment. It enables me to cover all functionalities and monitor all selected elements over multiple servers, multiple applications, multiple IT resources, and to cover multiple users.

There are some issues, including required additional features. But we're not prepared to list them here.

It's stable, it's good enough.

It needs more features, more performance, especially in a huge environment.

We get support from Future Systems, a CA partner. The support is good. Sometimes the response is quick. We are working in a bank, a huge bank, with multiple branches related to the main center. When there is trouble, when there are problems, a business interruption, we need fast support, immediate support, strong support. Future Systems, in our opinion, covers this, but only somewhat. We would rate them "good" to "very good."

Our CA partner suggested we use this product.

Somewhat easy, but some steps were more difficult. It's easy if you install using the default settings. When customizing the installation, you need multiple scales and more knowledge.

When choosing a new vendor the important things for us are the product and the company's reputation.

It's not a 10 out of 10 because the list of features we need. We're always looking forward. But it does cover most of what we need.

We recommended this product to two other banks and both purchased it. We have also recommended it to several other banks.