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BMC TrueSight Operations Management vs Broadcom DX Application Performance Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
21st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (25th), Cloud Monitoring Software (20th), AIOps (8th)
Broadcom DX Application Per...
Ranking in Application Performance Monitoring (APM) and Observability
31st
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
162
Ranking in other categories
Container Monitoring (8th)
 

Mindshare comparison

As of February 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight Operations Management is 0.7%, down from 1.0% compared to the previous year. The mindshare of Broadcom DX Application Performance Management is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
aush.111 - PeerSpot reviewer
Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration
This solution still relies on inbuilt configuration. For example, I'm pretty much impressed with Dynatrace POC, where we deploy the agent with a simple click, click, click, and then that's it. And we did not build any alerts or anything. We just started getting the alerts, warnings, and everything on its own system, understood what the benchmark is and what is the threshold, and it started giving you the warnings and the caution alerts, the danger alerts. So we expect something like that should be there in Broadcom at the level. But, instead, it expects us to configure. So that is what is missing there. Even if the server CPU usage is 95%t, it doesn't harm you. It doesn't send you any alerts. We think the system is normal. So it's not normal. So this is what they should think and send you AI/ML-related alarms on their own. In future releases, I would like to see more AI and ML capabilities, which are kind of missing. Another area of improvement is its infrastructure monitoring perspective. For example, they are still using UIM, which is a good tool. But for APM, they have come to DXP. However, in terms of UIM, the unified infrastructure management, there is no DXP version or AIML version of it. So they should try to find an updated version of it so that it is not competing with the rest of the solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The tool is flexible enough to be customized based on customer requirements."
"It is very helpful to be able to apply rule-based routing to alerts."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"We are able to spot issues much quicker with the use of the out-of-the-box metrics given to us by CA. But we also develop that further with the use of the EPA Agent and expand what we can give and show the business by creating our own scripts. This has allowed us to develop our own self-monitoring and before anybody else sees the issue we are on hand to solve that as quickly as possible."
"For the most part, we run constantly without any issue at this point because of APM.​"
"The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe."
"Some of its valuable features include transaction traces, dashboards, and metric grouping to see combined data."
"We are using the on-premise and cloud versions of Broadcom DX Application Performance Management."
"If we see something that we need to change or monitor, we can get it scripted pretty quickly."
"It has a random transaction trace which gives our customers the ability to look at how their transaction performs."
"The most valuable feature of Broadcom DX Application Performance Management for me is transaction monitoring. The technical support provided for the solution is also an advantage."
 

Cons

"The product must provide more AI capabilities."
"BMC's online documentation is often incorrect or incomplete."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The pricing could be better."
"CEM needs to be simplified, because it causes too many interruptions in our daily work."
"The upgrade was complex. The documentation could have been a little bit better, but other than that, it was okay.​"
"One of the challenges is agent releases. So as we employ agents, they are done relatively manually. A little bit of automating of agent release would be helpful."
"Very often, we use tools such as Kibana or Jaspersoft for dashboards and reporting on CA APM data because CA APM’s old interfaces do not reflect well in modern displays, compared to those new tools."
"I think as we're all moving forward to automated deployments, it'd be nice to have that out-of-the-box with this product."
"​Needs the ability to dynamically create dashboards. Right now, we do custom dashboards. Everything is created manually."
"Issue resolution needs to be faster, rather than having users wait for the next release for issues to be fixed."
"User Experience is a BIG one. Integration of all of APM components into one swift deployment."
 

Pricing and Cost Advice

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"Other products are more expensive than BMC TrueSight."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"Pricing is very high."
"It is a relatively inexpensive solution."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"They have changed the licensing fees."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"It is definitely expensive for what we get, but there isn't an alternate option at the moment."
"All discounts are case by case to accommodate the client's budgets."
"Althougth it is a bit expensive, it is really worth it"
"The license for Broadcom DX Application Performance Management is annual. The licensing model could improve because there is not any limit to deploying the agent, there should be some limits on it."
"The licensing costs are expensive."
"I'm unable to give information on Broadcom DX Application Performance Management licensing costs, but all Application Performance Management products have expensive pricing. This means that it's not only Broadcom that's expensive, and it would be an advantage if the cost would be a little bit cheaper."
"There is some research needed to determine licensing costs, based on the number of DataPower instances for the Nastel agent, for example."
"Negotiate a lot, but do not forget to buy the product because it is worth it."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
14%
Manufacturing Company
8%
Energy/Utilities Company
6%
Financial Services Firm
20%
Computer Software Company
16%
Manufacturing Company
12%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about Broadcom DX Application Performance Management?
Scalability-wise, I rate the solution a nine out of ten...there is a very easy way to deal with it by adding more servers to the application.
What needs improvement with Broadcom DX Application Performance Management?
The area of improvement is related to the areas of application onboarding and instrumentation, where the product has certain shortcomings. Broadcom needs to work on application instrumentation and ...
What is your primary use case for Broadcom DX Application Performance Management?
There are multiple users related to Broadcom DX Application Performance Management. During any severity or incident, our company's customers have dealt with their applications with the help of the ...
 

Also Known As

ProactiveNet, TrueSight Operations Management
DX APM, CA APM, CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip
Find out what your peers are saying about BMC TrueSight Operations Management vs. Broadcom DX Application Performance Management and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.