Broadcom DX Application Performance Management Reviews

• Quick triage of problems without finger pointing
• Proactive preventing of problems due to alerting and historical trend analysis
• Acceptable performance overhead in production environment
• Very flexible and extendable monitoring in accordance to business needs, possibility to instrument self-written frameworks, dynamic BCI (byte code instrumentation)
• Tacing of transactions accelerates the triage time
• Easy to install and to configure

We have reduced the triage times and don’t need long lasting analysis any more. It is one of the reasons we could improve and accelerate our development and operations procedures.

We don’t have performance bottlenecks or leaks in production any more. We act proactively to prevent their occurrence.

The main analysis is performed in a QA environment. We can eliminate the majority of problems concerning wrong configuration or capacity planning and even code errors before they go into production. We’re continuously working on improvement of our development and operations and Introscope helps us on this way.

• Automation of monitoring configuration for all applications
• Differential analysis

We've been using it for eight years, since 2008.

We didn’t have any performance problems or downtime with the tool.

This isn't an issue as it's possible to configure Introscope Enterprise Manager as a distributed high available cluster environment.

It's good to very good.

We switched to Introscope because of bad usability of our previous solution and its very restricted features. The price vs. service proportion was better on this product.

It was straightforward.

I’m responsible for technical solution, but not for account management. In my opinion the right investments return the favour.

Involve not only operations, but also development teams in order to get the best possible visibility in your applications’ performance.

Memory Leak in CA Wily Introscope

Handling of Issues has become proactive rather that reactive, with Introscope flagging issues before they become a crisis.

Product could be made more lean. POC for customers is troublesome.

I've used CA Wily Introscope and CEM for 5 years.

Deployment for large scale systems is an issue with lot of add-ons/additional products required. For example add-ons for Oracle / Siebel / Peoplesoft, etc.

We haven't had any stability issues with CA APM.

We haven't had any scalability issues with CA APM.

Yes. Other Products were evaluated. This product was found to be a close match to our requirements.

The Webview because I can obtain more detail and CEM because I can quantify the business.

It helps us find the cause and the errors in our application quickly.

Team center can give more information.

5 months.

When we made the upgrade to 10.3 we have some problems with the new version.

No.

Is really good but sometimes the answer time is really slow.

The setup is easy. The problem begins when you need an specific installation.

When the installation begins, read the documentation because sometimes important configurations are not configured by default.

I think that the most important feature is the freedom to construct the workloads for the database size we need according to number of users, data, and other criteria. The process to build with this tool is easy and very user-friendly.

In our company, we have several simultaneous projects. We need the ability to manage all of them in terms of dates and costs when we deliver to our clients. APM allows us to analyze data and find problems that may affect delivery to them.

I think that the tool has all of the components we need, but the individual components could work better together to provide more accurate predictive analyses.

We've had no issues with deployment.

It's been very stable for me.

This tool has supported our growth anytime we've scaled.

Technical support is good. Importantly, they have a lot of experience with being discreet in our use of their services for our customers.

The initial setup was totally straightforward.

I have a certification background and have come to realize that nothing is perfect. But you should just buy it and use it as the tool is very, very good.

The capability to generate traces showing a tree view of transactions, this feature helps to find production issues in the monitored applications.

As a consultant, this product helps all of my customers find production issues quickly. It's capable of identifying the root cause of an issue within a few minutes. It helps monitor all of the environments of application servers and generate alarms if something is wrong. It generates sums to analyze and understand what is happening with the applications.

Support for more programming languages and a complete fusion with the Customer Experience Management product because the product needs an appliance to get the user experience.

3.5 years

No, the deployment of CA APM is quite easy.

No, the product is very stable if the environment sizing is done properly.

No issues because the product works like a cluster.

Customer Service:

Good, but has room for improvement.

Technical Support:

Good.

It was straightforward, you just need a server with a Linux or Windows to install the solution. And the agents was easy to configure too.

With this solution all my clients have reduced the number of incidents in production environment, and when they occur the time to solve these incidents has been reduced dramatically.

AppDynamics, BMC and New Relic solutions.

Time is very important to allow the solution to mature, and you need people who know the entire application and the business to help those that will implement the solution.

Java agent monitoring for IBM Websphere JVMs.

It helps the developers with performance testing, production pro-active monitoring and troubleshooting.

More monitoring capabilities and more flexible for setting up different monitoring alerts.

5 years

Yes. I had an issue when we were trying to deploy on Glassfish environment and WebSphere portal.

Yes, previous version APM infrastructure was not that stable. We have 5 collectors and collectors kept disconnecting from MOM, which caused false alert like JVM status.

I was not able to monitoring a WebSphere portal on a previous version.

Customer Service: GoodTechnical Support: Depends on different technicians. Some of them who I have been working with are very good. They really know this product and can provide me good suggestions and solutions. But some of them, I don't think they are familiar with or understand our issue. For example I had an issue when I upgraded and the support person gave me wrong directions.

Yes. IBM Tivoli ITCAM.

For Websphere it's straightforward, but when we implemented on glassfish, it took me a while to figure out where to put the argument. And the issue comes up when doing a glassfish system upgrade.

In-house

HP Diagnostic and ITCAM.

I have tested Applicare on Java Applications and it performed exceptionally well.

Root cause analysis in real time and user experience management, which is turning out to be one of the most important feature as user experience is one of the major driving forces in the IT industry.

It largely reduces turnaround time from application failure, and has reduced man hours in managing availability, performance, and scaling applications.

Applicare should open diagnostic features for PHP, Rails, and .Net-based applications.

Around six months.

None. Very simple deployment.

No.

Not yet.

Excellent.

Yes, Nagios open source software.

It was quite simple and straightforward.

In-house.

It could be instant as it can justify performance metrics against infrastructure cost and can save on many software licensing costs.

It is good. Give a try. It comes with a one-month trial pack. Nearly all the features are active.

No.