Broadcom DX Application Performance Management Reviews

What we're currently using CA APM for is to detect the kind of traffic that our customers are dealing with. How do we affect our customers in the way that they access our servers?

With some of the setups that we have on the mobile app, like, is there anything we can do to shorten the time that it takes them to hit and access their account information using the mobile app?

We've been able to detect a lot of anomalies, troubleshoot those and fix them. It helps us with where to look. We're able to find the key component that's causing the issue and drill down into it, get into the details, and then fix the issue.

I'd like some simpler dashboards; some easier reporting. Everything looks a little too technical. To show our executives, it needs to look a little nicer.

I think it's fantastic. Stability is really awesome.

I haven’t used CA technical support.

It takes care of our issues.

Let's up that user interface; make it look a little bit better.

It's better than anything else I've ever used out there.

APM agents are able to monitor Java and .NET applications out-of-the-box, with limited configuration, and are able to provide Operations with insight on application performance.

Operations are able to view the performance of their applications and the real-user experience in business transactions, all through a single solution, CA Application Performance Management. Customers are able to understand when applications have issues and which component is causing performance degradation. From the end user to web servers, app servers and backend components, all components are monitored.

Reporting capabilities require improvements.

I have used it for four years.

We have been using CA APM for more than two years in production environments and no stability issues have arisen yet.

CA APM is able to monitor hundreds of servers and applications.

Technical support responds fast and solutions experts are available to join in if issues are complex.

I did not previously use a different solution.

Initial setup is simple and straightforward because agents are able to monitor applications out-of-the-box.

The license model is really easy to understand.

Before choosing this product, I did not evaluate other options.

CA is looking forward to minimizing the effort required by implementers to build custom dashboards as the Team Center feature is able to provide out-of-the-box dashboards that depict performance of applications through many perspectives, covering all of the different user needs.

It gives us the overall capacity measurement for our current environment.

We're able to determine where there are bottlenecks in our system. To some extent, we're also able to see what might be causing some of these issues.

We are also using the tool for determining performance bottlenecks in our Java-based applications. It provides us with performance metrics.

It provides access to problems, but not to the problem analysis. You cannot track the problem to the root cause. For example, you can see that the applications have a performance bottleneck, but you can't perform a drill-down analysis into the actual code of the problem.

Also, it doesn't provide dynamic analysis. This may be OK for mainframe customers, but for those with distributed systems, DynaTrace may be the better solution. 

I have to test it from version to version first before we implement to make sure it can perform for us.

Setup for a limited scope is easy, but it's difficult for a wider scope, in which case you need a longer deployment time. We have a mainframe-oriented system, so we can scope the old activity to the mainframe. but if we were fully distributed, it's a little bit complicated because we'd have more than 100 servers.

One of the great features of CA APM is the analysis of application performance problems. This allows us to find problems quickly so that we can resolve them before larger issues arise.

It helps speed up the identification of the cause of performance problems, making us more efficient in terms of cost and time spent resolving issues.

I think that the agent installation process needs to be streamlined. It could be a lot easier. In fact, it would be even better if it could be automated and allowed for remote installation.

I've used it for five years.

We had no issues with the deployment.

We have had no stability issues.

There have been no issues scaling it for our needs.

The technical support is good. We have always had good interactions when we've needed them.

We did not use any other solution.

The initial setup is very simple. We had no problems whatsoever with it.

We implemented it on our own with our in-house team.

Once you try it, you'll see that this product is easy to use.

• Historical metrics
• Transaction tracer
• Dashboards

We can monitor several application in the same manner and same site.

• Presentation
• Integrations
• Historical metrics management

We've been using it for nine years.

We sometimes have issues with deployment.

We sometimes have issues with stability,

We sometimes have issues depending on how many agents are involved.

7/10

6/10

There was no previous solution in place.

Initial setup is easy, but after that it needs a very complex tuning that is easier in other tools.

We used both a vendor team and our in-house team. The level of expertise was very nice, but it was lower during the first implementation without CA's involvement.

It is similar in pricing to its competitors.

• Dynatrace
• AppDynamics

Take a nice view of the metrics you are getting, and specifically instrument only all the methods you need.

We are a service and solution provider, and this is one of the monitoring products that we implement for our customers.

The primary use case is network monitoring.

The features that I find most valuable are related to network monitoring. One of my colleagues is more focused on the application performance management aspects and has a better appreciation for those features.

It is straightforward to use.

The feedback that I have received from some customers is that they want to see more information on one screen when it comes to IT management. For example, they would like to have IP management, where it detects and shows IP conflicts on the network.

Ideally, the vendor would be better helping vendors by pushing this solution. If they created webinars then it would be helpful in this regard because potential customers need to have an overview of the features and benefits that they can get from it.

Technical support needs to be more responsive and address support tickets more quickly.

We have been using this solution for more than eight years, before the acquisition of CA by Broadcom.

Stability-wise, I think that this is a superb solution and my customers have been rating it high.

Technical support has not been what it was since before the acquisition by Broadcom. However, it is improving. There are a lot of things that they need to fine-tune and get back on track. In particular, they need to respond to issues more quickly.

Sometimes the partners run into problems with implementation. It could be an issue with the environment, for example. When the support ticket is logged, I need them to respond immediately or come online to be able to help resolve it at the time.

Time can be used when they ask for more information, such as sending certain logs. However, I want a situation where when you raise a priority-one ticket, they should be able to log in, take over the system, and help resolve issues as quickly as possible.

The initial setup is straightforward.

We deploy this product for our customers and then we help them to manage it.

This is a product that I continue to recommend to my customers.

I would rate this solution a nine out of ten.

Agent metrics and customization are valuable features for us because we can set the "resting" metrics to shutdown to prevent overhead.

The product has given us better visibility of the agent and communication of the WAS application to the MQ server.

It should be more user-friendly, especially the CEM part and the agent instrumentation. They should be easier for the customer experience. This is one of the key areas where other competitors, like AppDynamics, beat CA.

I have been using this solution for four years.

We did not encounter any issues with stability, but you should understand how it works and build accordingly.

We did not encounter any issues with scalability.

I would give technical support a rating of 10/10.

We did not use any other solution previously.

The setup was straightforward.

Pricing is a key element that needs to be noted in terms of the market for the solution.

We did not evaluate other solutions. We selected this five years ago as there were no other such options.

I have no specific advice except that it is a wise choice. Go for it.