Broadcom DX Application Performance Management Reviews

Introscope, CEM and EP Agents

We have deployed this product at many businesses and the reviews of the customers was that it increased the value and revenue for their business.

Integration with other tools and out of the box reporting. Customization should be there for reports as this is the main feature asked for several times by customers.

Approx. 4 years

No issues. Easy deployments.

It's pretty much stable tool.

No issues

8 out of 10

6 out of 10

No, I haven't used any other APM Solution.

We work with CA.

Yes, I evaluated others as well - dynatrace. I also read Gartner's APM report.

Use the product how it was designed to be used. It allows you to test your application in a QA setup before moving an app from test to production. And after moving the application to production it encounter the ongoing issues with application which are met when an application is used to it's highest use and you can modify your application until it becomes highly stable and you will be able to submit 100% availability reports for your application to your customers. It can give a good business aspect to your application with 24x7 monitoring of your application.

1. Transaction Tracing
2. Cross JVM Transaction tracing
3. Trace Views
4. Integration of Introscope and CEM making a full APM tool meant for diagnostics (using Introscope) and end-user experience (using CEM) tool.
5. Easy way of configuration and Instrumentation.
6. Less components required to install and capture the performance metrics (for e.g. a single EM installation for repository, processing server and portal server)

Identifying the performance bottlenecks in every environment (UAT, SIT and Prod) including features for Service Monitoring (through alerts).

Dashboards needs improvement for better look and feel. They are more for a technical guy rather than for Business managers. Inability to get integrated with IDE (like Eclipse, NetWeaver etc) makes it less popular in Dev environment. Introscope lacks the information of User metrics. Graph with datapoints limit to 100 matching metrics restraints the use of Wily for big infrastructure where there are too many data points.

1.5 years

I had and issues but it was resolved through CA support or CA Community.

Considering our large scale infrastructure and number of deployments, it is pretty much stable.

CA support responds well but solution delivery is not at par. The CA Community does a great job at helping resolve issues.

8 out of 10.

I had used several tools but for different projects.

As mentioned before, it's very easy to setup. No multiple product Suites for different things. For e.g: for a standalone application environment, agents+EM (wily server) are the major components to be installed to get the things working.

In-house (as a part of CoE) and working myself as a vendor for one of our large financial organization customers (helping them to make best use of Wily APM).

I suggest using CA APM if you have some techie's on your team. For BA's and Managers, this tool will not satisfy their expectations. But for a person with a little bit of technical knowledge it is the best tool on the market to enhance application performance.

We use Broadcom DX Application Performance Management to monitor applications.

It is necessary to update the front-end application of Broadcom DX Application Performance Management, there are some performance issues. However, it has been working quite well.

I have used Broadcom DX Application Performance Management within the last 12 months.

This is a stable solution.

I have found Broadcom DX Application Performance Management to be scalable.

We have over 100 applications with multiple customers using this solution.

The technical support is very poor.

The initial implementation is very fast, it takes one or two days per application.

We have four people for the implementation and maintenance of the solution.

I would recommend this solution to others.

I rate Broadcom DX Application Performance Management an eight out of ten.

It is a monitoring tool used for business intelligence.

It is highly-customizable.

It alerts to application performance dips.

It has been used extensively in KPN's environment since 2013.

It is very stable.

Scalability is very good, because you can choose different amounts of agents.

When we were trying to restore historical data, we have reached certain limitations, which have restricted our historical view from being resized. Also, it change the data from one year into 200 days, historically. 

Technical support is excellent. If you opened a support ticket, you would get a reply within a few business hours. They call back and make themselves available.

Yes, I used a different company before, Dynatrace, who is a major APM player. I also used a bit of AppDynamics.

We switched because of efficiency and cost. I think CA APM is a very effective solution. 

It was complicated to build up an agent version that housed all the data needed. There are many varieties of agents for different environments. That is the hardest part, selecting the correct one. However if you have selected the proper agent that collects the data that you are interested in, after that, it is fairly simple.

This product was referred to me.

It provides less critical incidents for gold-category applications. We get proactive resolution for events.

Command center is a new feature that provides agent maintenance and support without involving the application team. It saves lots of time for APM team.

The front-end representation should match other competitors such as AppDynamics.

Earlier, there were an Android- and iOS-accessible tool for APM. That was Executive Insight, and it is discontinued now. So, I would like to have the same type of tool again for CA APM.

I have not encountered any stability issues.

Scalability is very easy compared to other vendors' tools.

Customer Service:

Customer service is 9/10.

Technical Support:

I am very satisfied with technical support.

Initial setup was very easy.

An in-house team implemented it.

There are less-critical incidents on business applications.

It's completely trust-based. Use it in a sub-prod environment on an as-needed basis. It will help you to be compliant according to your license count.

Before choosing this solution, we tested AppDynamics.

CA APM gives a complete 360 degree view of application performance. You can measure important performance metrics related to application components and resources such as CPU, JVM, memory and back-end connectivity. I like the transaction tracer, tracer viewer and history event viewer in CA APM. Transaction traces are very useful and valuable to identify problem sources and isolate them.

Client user interface and user interface dashboard.

I've used it for three years.

No issues encountered.

No issues encountered.

It's very good.

It's very good.

I previously used Wily Introscope in 2008-9, which is now the core software of CA APM.

I searched for open-source software, but I could not find one that provides a complete 360 degree view of application performance.

Go for it as it is very good.

• I really enjoy the dashboards. The dashboards are flexible and allow me to do what I need and want.

• The quantity of metrics/info that you can capture. For example: metrics about the garbage collection, memory being used for Java agents, etc.

• Our customers are now able to figure out and better understand how their applications are performing. They can identify very quickly where the tension points are. It makes troubleshooting applications performance problems very quick.

• It allows our customers to quickly improve the process of their applications.

I like the product a lot. There are some areas which I'd like to see improved in 9.7 and 9.8. Issues with the workstation interface which could be more productive. Sometimes you have to go back and forth to do some tasks. The UI needs to be more intuitive.

Two years.

So far I haven't had any problems with stability.

I'm happy with scalability. One of our customers uses three collectors and another is using 10 collectors. We haven't had any problems with scalability.

I would like to see them resolve issues quicker.

This was the first one.

CA APM is a great product. I'm really happy that I'm using their technology. I hope to implement it for more customers. Once we provide the solution to our customers, they are very impressed since it provides them with a great deal of visibility. It saves a lot of money by increasing productivity.