Broadcom DX Application Performance Management Reviews

The best features are the workstation and dashboards, and the newer WebView with CA APM Team Center, which shows dynamic status of the relevant environment.

CA APM gives us more transparency about our website environment and reduces time for root-cause analysis and minimizes service downtimes.

CA made a big step with version 10.1.0.15, so there are just very minor parts that can be improved with more web technology and more interfaces to other tools.

We have used CA APM since about 2010.

We did not have any stability problems.

We have not had any scalability problems.

Technical support is good, but I don't require them so often.

In 2011, setup was a bit complex, because of our own web infrastructure, but then it became more straightforward.

• Very powerful and flexible suite of tools which provide great insight into application and network performance.
• The features we use most are the introscope agents and CEM real business transaction monitoring.

Introscope Agent management is very manual, although the next version is looking to improve on this situation.

Dashboards are powerful but clunky and time-consuming. Again, the next version is looking to improve on this.

CEM/ADA are extremely powerful, but they require a lot of networking knowledge.

The user management for these tools is poor and we've found the EEM product to help with this to be quite flaky. Again, this is due to be improved upon in the coming version.

Cloud Monitor system seems to be pretty good, although I haven't used it as much as the other components.

Architecture of the OPMS (on premises monitoring system), which integrates with Cloud Monitor, seems over-complicated and doesn't integrate well with the main system.

Approximately 1 year.

Customer Service is excellent. They're very fast and provide knowledgeable responses.

The support personnel I've dealt with have been very responsive and professional.

• Transaction traces
• Team Center
• Dashboards
• Alerts

Dashboards need to be improved in order to make them self-explanatory.

Technical support is very helpful and supportive.

We did not use other solutions, but we have some ideas about other solutions.

Other solutions are very much self0explanatory and easy to understand.

Others have on-premises as well as SaaS solutions.

The setup was straightforward and simple.

The implementation was done in-house.

Pricing and licensing are not issues.

I was not aware of any evaluation of other products.

They need to come up with a SaaS solution. The current requirements are full of SaaS solutions.

The alert, action, and dashboards features are the most valuable to us. The alert capability of the CA APM solution is helping us to identify and react to issues before they happen and affect our services. The dashboard features allow us to see the health status of our applications visually; thus, it helps us to identify issues faster and easier.

Using CA APM has allowed us to know about the performance of our applications and servers and also to identify issues before they happen.

It helped us be proactive and resolve problems before they become system-wide issues.

The dashboards should be easier to build.

I have used this product for four years.

Sometimes, we had stability issues.

We did not encounter any scalability issues.

I would give the technical support a 10 out of 10. CA has excellent technical support.

Previously, we were using a different solution. The reason we switched was because CA APM fits better to our monitoring needs.

I think initial setup is a little complex.

Pricing and licensing is reasonable.

We did not evaluate any other solution.

It is a good product and comes with great features.

It gives us a 360 degree view of application performance. We can see the frontend, backend, middleware transactions, and URLs all in a single dashboard.

I have personally audited the number of incidents opened for the Application Support Team before I implemented CA APM for one of my clients. The incidences raised by end users for application performance-related issues decreased from 1700 per quarter to 250 per quarter. CA APM/Wily was proactive in its monitoring.

It needs better documentation to help make the implementation easier.

We've been using it for five years.

The issues during deployment were with the documentation. Documentation needs to be improved.

It is the most stable tool I have ever used. We've had no issues with instability.

We didn't have any issues scaling it to our needs.

I rate technical support a 9 out of 10.

There was no solution in place previously.

The initial setup was a little tricky, and not too easy.

We're implementation partners.

We also looked into Aternity.

You should just go for it.

My organization can find the correct solution to an alert the first time around. This shortens the resolution time.

I found the solution's end-to-end analysis and flexibility most valuable.

Java Console uses too much memory.

I have not encountered any issues with stability.

I have not encountered any issues with scalability.

I would rate the level of technical support as "Good."

We used a different solution in the past. We switched because of this solution's end-to-end analysis feature.

We did not evaluate other options, since there were no other solutions that we knew about with the capacity for end-to-end analysis.

• Provided greater visibility to IT regarding necessary actions on its governance and relationship with suppliers and business areas. In the previous scenario, IT was surrounded by tools, but did not possess a vision focused on quality of service delivery and end-to-end. With the adoption of CA APM, we have accurate mapping, we're updated on what supports each business service and what, when, where an incident occurs and how it affects the business.
• Regained credibility of IT's role as a driving force for improvements result in greater business performance. In the previous scenario, IT was surrounded by tools, without any integration which forced us to dispense resources with a late result and sometimes without solving the issue. With the adoption of CA APM, there was a change in the relationship of the areas of IT, its own role and value to the success of the business.

The features which were instrumental in our choice of CA APM include:

• The options that we have to create use cases providing synthetic vision when applicable to the needs of the business
• The ability to accomplish the identification of the root cause of problems with applications in drill-down level by integrating the suite with tools for managing and monitoring.
• The existence of components for collecting information from other platforms and applications.

From my perspective, as I had the opportunity to evaluate CA APM compared to other vendors, one of the improvements we highlighted which would be necessary to improve the targeting interface is to make it more user-friendly and current.

No.

No.

We selected CA APM as opposed to other solutions in the market because it has a solid install base and is notorious for integration with other products including monitoring platforms, service desk and ERPs. We had the challenge of promoting a radical change of posture of the IT organization from reactive to proactive. One of the biggest factors was that the impact was a heterogeneous IT environment!

It was a simple initial configuration. In order to minimize impacts on the operations of the business, a strategy was adopted taking into account the application of low-impact stretching forward to the greatest impact. During this process there were continuous disclosure processes and changes to management which enriched the lessons learned that contributed significantly to the achievement of success.

The implementation was carried out by the CA team. We had difficulty finding professionals to deploy and maintain the solution in Brazil.

I also evaluated AppDynamics, BMC Software, Compuware - Dynatrace and Microsoft – SCOM Avicode

To have a proper result, consider:

• Spend time to do a proper mapping of your business processes, interfaces, dependencies carried out and the support (IT). In certain situations we are faced with a fragile and inadequate monitoring which doesn't amount to any APM!
• Any APM tool will not perform a miracle, it will only be an instrument with other existing tools, which should have processes and people behind them to reach the desired results. In our case, success occurred only when there was a fusion of interests and efforts of the areas of IT infrastructure and systems development.

This is a very particular vision of the existing IT environment in Brazil, however one can not generalize based on this.