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Senior Information Technology Manager at FAP Marine Terminals Ltd
Real User
Good performance and easy to maintain
Pros and Cons
  • "What I like the most is the performance and the latency that Cisco provides."
  • "The GUI is not that easy."

What is our primary use case?

We are using Cisco Switches in a data center for access at the core level and the access level as well.

What is most valuable?

What I like the most is the performance and the latency that Cisco provides.

Once you have the Cisco box, you can put it in its place, switch it on and you can forget that it is there.

What needs improvement?

The GUI is not that easy. They need to work on the CLI, and to do that you have to have technical resources in-house if you want to do it yourself.

For how long have I used the solution?

I have been using Cisco Ethernet Switches for approximately two years with this company. I have been using Cisco for two years, but in my entire career, I have been using Cisco for 15 years.

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Cisco Ethernet Switches
January 2025
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What do I think about the stability of the solution?

It's a stable solution. There are no issues with stability.

What do I think about the scalability of the solution?

There are no limitations to scalability. It depends on what you choose. Once you choose the product you want then collaborate with getting that box which is important.

You need to know what your plan is two years in advance, and how you want to upgrade it. You will need to select the box as it is.

If you make your own selection, there may be an issue. Cisco provides many scalable options.

How are customer service and support?

It has never been a case of getting support from Cisco directly. I have purchased Cisco from my vendor and receive 100% support. I have no issues with support in my city. From whatever vendor I purchase from, I get full support.

How was the initial setup?

The initial setup is not too complex, but you will need to have technical resources if you want to configure it properly.

They are plug and play. You can just plug and start working with it, but in order to use the full features or basic features, you need some kind of technical expertise.

In Cisco, the GUI interface is not that easy. 

If you are not a technical person, you can install it, but you can't use it to its full potential. You will be working with a simple switch and for what you are paying, you won't be getting anything out of it, as it won't be configured properly.

What's my experience with pricing, setup cost, and licensing?

The price could be reduced. Cisco is costly.

Price is a major concern with Cisco. Companies tend to move away from Cisco because the price is on the higher side. In addition to the fees being high, you pay for support which is also on the higher side.

Many companies tend to go with other options because of pricing.

Which other solutions did I evaluate?

We did a comparison between Cisco and Ruckus because we were looking at changing our wireless system.

We use Cisco, but have not used Ruckus before and wanted to evaluate which was better.

The PoC that was completed showed that Ruckus was more successful and useful than Cisco. Also, the cost of Cisco is much higher than Ruckus is.

When comparing cost, the ROI, and the cost of support, Cisco is way above Ruckus. We have decided that we will be changing to Ruckus.

What other advice do I have?

I would 100% recommend Cisco Switches to others who are interested in using them.

Being an IT head, and running a data center, my top priority is to have zero down-time.

Once you have Cisco, your mind is at ease, there will be no issues.

If my rating is based on technical and functionality then I would rate this solution a ten out of ten. If you include the cost and the support then I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Paul Ojil - PeerSpot reviewer
Director at Blue Neuron Limited
Real User
The greatest advantage is reliability
Pros and Cons
  • "The greatest advantage of Cisco switches is their reliability. For example, we bought some 500 series switches back in 2002 or 2003, and they ran 24/7. I never had an issue for seven years."
  • "You have to be Cisco-certified to work on Cisco products, so we can't get into Cisco to do even basic configurations."

What is most valuable?

Product counterfeiting is a big problem in the Kenyan market. Many people trust Cisco because you won't find a fake Cisco product, at least not in this use case.

What needs improvement?

You have to be Cisco-certified to work on Cisco products, so we can't get into Cisco to do even basic configurations. I may be speaking from ignorance, but in my experience, Cisco products lack a GUI. You can barely get around the basic system, so the interface is something I would improve. The overview and configuration are good for security purposes, but it's bad if you want your products to be the product of choice of the average user. Cisco should do work on making its switches less cryptic.

For how long have I used the solution?

We've been using Cisco Ethernet Switches since 2000. We recommend Linksys for customers who can't afford Cisco, but Cisco has always been our dominant product. 

What do I think about the stability of the solution?

The greatest advantage of Cisco switches is their reliability. For example, we bought some 500 series switches back in 2002 or 2003, and they ran 24/7. I never had an issue for seven years. 

What do I think about the scalability of the solution?

I think Cisco Ethernet Switches are quite scalable, with lots of options. It's not an issue at all for anyone to expand. 

How are customer service and support?

You can get professional support in this market. We have quite a lot of guys working with Cisco in Kenya, so it's not too hard to get a Cisco specialist to configure your network for you. It's not hard to get a Cisco-certified professional in the market. They might not be cheap, but they're there. 

How was the initial setup?

Setting up a Cisco switch isn't hard. You take it out of the box, switch it on, mount it, and connect it. Then it's up and running. It's more complicated to do port configurations, customization, or anything fancy. 

What's my experience with pricing, setup cost, and licensing?

Cisco is quite expensive. In our market, a lot of customers are forced to go with something else because they cannot afford a brand-new Cisco even though they know a Cisco switch will be more reliable. They'll for a Linksys switches because that is what they can afford. It's mainly an issue for medium-sized businesses. Pricing is negotiable and if you are a large enterprise, you're less worried about the price.

What other advice do I have?

I rate Cisco Ethernet switches eight out of 10. I would give them a higher rating, but they need to be more sensible on their pricing. They may want to maintain that high price because their products are higher quality. At the same time, other vendors are coming in and filling this space at the bottom of the pyramid. They might end up being a niche market product for people who know or prefer Cisco. I don't think this was their original strategy. I'm sure their original plan was to corner the market on switches for anyone who needs one. The advice I would give to potential Cisco customers is to make sure you know exactly what you want, so you get value for the money. Think about the scalability of your business and your requirements. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Ethernet Switches
January 2025
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
PeerSpot user
Account Manager at a computer software company with 11-50 employees
Reseller
Very stable, scales well, and has excellent technical support
Pros and Cons
  • "It's all-encompassing and can help you in all these different areas. If people realize that they want something that's going to work, that's pretty foolproof, then Cisco's always worth the investment."
  • "You do have to buy into the Cisco architecture to be able to use them."

What is our primary use case?

We have them set up for customers, including SMB, Kindergarten through grade 12 schools, higher education organizations, and some enterprises. It's pretty much been used for everything except the federal government.

What is most valuable?

The Cisco software does everything under one umbrella better than the competition. HP kind of has the capability. I'm not sure if they still have it, however, they used to license Cisco's iOS software for their own switches, which were decent switches as well. Now, there's Aruba, however, they've been through a bunch of different changes over the years. ThreeCom was part of HP for a while. In any case, Cisco offers sort of a one-stop-shop of options.

It's all-encompassing and can help you in all these different areas. If people realize that they want something that's going to work, that's pretty foolproof, then Cisco's always worth the investment.

The initial setup has gotten easier over the years.

The stability is excellent.

The solution is very scalable.

Technical support is quite helpful and responsive. 

What needs improvement?

The thing that people usually complain about is that they're a little bit more expensive than other options. That said, you get what you pay for and it's such a good solution.

You do have to buy into the Cisco architecture to be able to use them.

You have to make sure you size appropriately at the outset. They're for the smaller markets usually, and you just want to make sure you don't purchase something under what you might grow to. Users should try to think a little bit bigger than what they want just so that they can have extra ports if they need them, instead of having to buy another one quicker than expected.

For how long have I used the solution?

Our company has worked with Cisco probably for more than 20 years. The company is 31 years old, and we've actually always worked with Cisco Switches since the beginning. We have the same master engineer that has been with us for probably 28 of the 30 years. He's always been working with that.

What do I think about the stability of the solution?

The solution is very stable. That's one of the main benefits of it. It's super stable, and it's been proven for years.

What do I think about the scalability of the solution?

They've got many solutions for small companies, which we work with, and some of our biggest customers, and even multinationals can use Cisco probably better than anybody else. That's why the fact that international community likes it so much. They can use it anywhere in the world in companies of any size. It scales very well.

How are customer service and technical support?

Technical support is usually very good. You're paying for the best, so the tech support is really good as well. We are quite satisfied with the level of service provided. 

Which solution did I use previously and why did I switch?

We also have experience with solutions such as Juniper, Aruba, and Ruckus. 

If the people want to save some money, they'll go with a Ruckus switch or something else as it's less expensive. With Cisco, it has you covered, however, it's a little bit more expensive, and if you don't like the fact that it's got the closed infrastructure, it's a closed architecture, you're not going to mix and match it with switches from other companies.

How was the initial setup?

In terms of the initial setup, I'm never really involved in it. It's our engineers that do that. It's a definite effort to get everything set up and working correctly. It's not just out of the box, however, these days they've all gotten so much better. The Cisco products of today would be much easier to put together than the ones in the past.

What's my experience with pricing, setup cost, and licensing?

The pricing is high. It's expensive, however, you get what you pay for and it is an excellent solution.

What other advice do I have?

I would advise new users to work with a reseller that has a good history of working with Cisco and that can do a good game plan upfront with what your actual long-term goals and needs will be.

I'd rate the solution at an eight out of ten. The product is excellent, however, nothing is perfect, which is why I haven't rated it at a perfect ten. There are always ways to improve.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Network consultant at Juniper Solutions Ltd
Real User
Top 5
Secure and reliable switches with a straightforward setup process
Pros and Cons
  • "Cisco Ethernet Switches are rugged, secure, and scalable. It provides smart devices and reliable switches."
  • "There are instances where the commands you are familiar with might change or be replaced with newer syntax."

What is our primary use case?

The use case for Cisco Ethernet switches is foundational networking, which includes packet switching and routing within the organization's network. It facilitates communication between devices and networks, ensuring data packets are appropriately directed to their destinations.

What is most valuable?

Cisco Ethernet Switches are rugged, secure, and scalable. It provides smart devices and reliable switches.

What needs improvement?

There are instances where the commands you are familiar with might change or be replaced with newer syntax. They could provide details to know about the changed processes. Additionally, its pricing needs improvement.

What do I think about the stability of the solution?

It is a stable platform.

How are customer service and support?

We can find references in the product's knowledge base to resolve the technical issues.

How was the initial setup?

The initial setup process is straightforward. It involves understanding the user's configuration requirements. Setting up IP addresses or configuring security features like authentication can be accomplished within three to four minutes. Further, we configure security features like passwords, consoles, and connectivity to help prevent unauthorized access. It requires one technical executive for deployment and maintenance.

What was our ROI?

The product is worth the investment.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. However, it is cost-effective, considering its durability. There is only a need for licensing in case of specific security requirements or advanced configurations where we need to activate certain modules. We need to buy licenses for wireless controllers or VPNs. 

What other advice do I have?

I recommend Cisco Ethernet Switches to others and rate it a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1699986 - PeerSpot reviewer
First Assistant Vice President at a financial services firm with 1,001-5,000 employees
Real User
A good range of products, feature-rich, and straightforward to set up
Pros and Cons
    • "The local support resources for Cisco in Bangledesh are very poor and should be increased."

    What is our primary use case?

    We are a financial institution and we use Cisco Ethernet Switches as part of our network infrastructure.

    What is most valuable?

    The Cisco product range is quite good and they have a lot of features available.

    What needs improvement?

    For each of the features that I want to use on a Cisco device, we have to purchase a license. For example, if we want the security features then we have to purchase that in another bundle. The price becomes more expensive than products from Juniper.

    The local support resources for Cisco in Bangledesh are very poor and should be increased.

    For how long have I used the solution?

    We have been using Cisco Ethernet Switches for approximately three years.

    What do I think about the stability of the solution?

    Cisco products are stable.

    What do I think about the scalability of the solution?

    Cisco Ethernet switches are scalable. We have approximately 1,500 people using them in the company. We have a plan to increase our usage of Cisco by implementing an SD-WAN.

    How are customer service and support?

    Cisco technical support on the backend, from the OEM, is very good. They are very experienced. However, the local partner and technical support in Bangledesh need to be improved.

    Which solution did I use previously and why did I switch?

    Currently, I am also using a Juniper product. The split between Cisco and Juniper devices is approximately 50/50.

    We are switching to Juniper because they are more cost-effective.

    One of the reasons that we still have Cisco devices is that they have offerings that are not available from Juniper. Juniper is good, but they only have routing and switching products, whereas Cisco has products such as Cisco ASA that we use. In that regard, Cisco can provide more value-added.

    How was the initial setup?

    The initial setup is really straightforward.

    Our deployment took quite a long time. It was between three and six months.

    We have six people in our network team and they are in charge of maintenance.

    What about the implementation team?

    Our local Cisco partner assisted us with the implementation and deployment.

    The technical person from the local partner was not as skilled as we expected, which is something that should be improved.

    What's my experience with pricing, setup cost, and licensing?

    This is quite an expensive product.

    We do not pay on a monthly basis. The fees are included when you purchase the device.

    When we want an extra feature then we need to purchase another license bundle.

    Which other solutions did I evaluate?

    We are looking to gain some experience in using Mikrotik routers and switches.

    What other advice do I have?

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Information Technology Security Architect at a tech services company with 10,001+ employees
    Real User
    Can be easily configured and used at data centers and at the enterprise level
    Pros and Cons
    • "It is easy to configure and troubleshoot."
    • "Up to a certain network size, it is easy to scale, but after that, it becomes difficult."

    What is most valuable?

    I have found the ease of configuration and troubleshooting, compared to those with other solutions, to be the most valuable.

    What needs improvement?

    The number of bugs that come up on Cisco Ethernet Switches can be reduced, and the stability can be improved, in particular with the recent iOS.

    The scalability can be improved as well. Up to a certain network size, it is easy to scale, but after that, it becomes difficult.

    For how long have I used the solution?

    I've been using Cisco Ethernet Switches for almost 12 years.

    What do I think about the stability of the solution?

    The stability of the recent iOS is not good, and every now and then, there are bugs.

    What do I think about the scalability of the solution?

    The scalability is medium, that is, it's neither hard nor easy to scale.

    Specifically, it is easy to scale up to a certain network size, but it becomes difficult beyond that.

    How are customer service and technical support?

    The technical support is very good.

    How was the initial setup?

    The initial setup is easy, and the whole switching fabric takes a lot less time to configure and be made ready for deployment.

    What's my experience with pricing, setup cost, and licensing?

    The price of this solution is fair.

    What other advice do I have?

    Cisco Ethernet Switches can be easily used at data centers and also at the enterprise level. However, if you're looking for a solution for a large scale deployment or for a large scale data center, then you should probably consider a different solution.

    I would rate Cisco Ethernet Switches at eight on a scale from one to ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Technical Support Manager at kiriazi
    Real User
    Stable ethernet switches
    Pros and Cons
    • "I'm satisfied with Cisco switches. It's stable and beautiful."
    • "Technical support could be better. Firmware upgrades should be better. We have an issue with upgrading the firmware. It's not upgradable. I think it should be easy to improve and upgrade the firmware."

    What is our primary use case?

    We use Cisco Ethernet Switches for our data center, management center, and at our headquarters.

    What is most valuable?

    I'm satisfied with Cisco switches. It's stable and beautiful. 

    What needs improvement?

    Technical support could be better. Firmware upgrades should be better. We have an issue with upgrading the firmware. It's not upgradable. I think it should be easy to improve and upgrade the firmware.

    Some of the powerboards could be better. I have about six models or six spots with Model 3550, and all of them have a defect in the powerboards.

    For how long have I used the solution?

    I have been using Cisco Ethernet Switches for many years. I have many models, and some models are older than 20 years. They have worked up to now, and we have used the newest versions for about five years.

    How are customer service and technical support?

    Technical support could be better. I think they take some long time to exchange a switch or replace it.

    What's my experience with pricing, setup cost, and licensing?

    It's a little expensive.

    What other advice do I have?

    I would tell potential users that they should use it if it's within their budget.

    On a scale from one to ten, I would give Cisco Ethernet Switches a nine.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Partner / Owner at Bimel Elektronik Mamuller Paz. Ltd.
    Real User
    Complete functionality with outstanding support
    Pros and Cons
    • "The most valuable feature is the complete functionality, but the most important thing is support."
    • "Pricing could be lower."

    What is our primary use case?

    The primary use case of this solution is for connectivity of local network LAN switching.

    The deployment model is on-premises.

    What is most valuable?

    The most valuable feature is the complete functionality, but the most important thing is support.

    What needs improvement?

    Pricing could be lower.

    It is difficult to look for additional features to be added because there a lot of different switches, different models, and usually each model is designed according to the number of ports. It's a satisfactory unit within the usage area for that model.

    For how long have I used the solution?

    I have been using this solution for twenty-five years.

    What do I think about the stability of the solution?

    Cisco solutions are usually very, very stable.

    What do I think about the scalability of the solution?

    This solution is scalable.

    It depends on the customer, regarding the number of users. Recently we were awarded a contract for the Turkish military, and there will be several thousand people who will be using it.

    How are customer service and technical support?

    Support is the most important. If something goes wrong then Cisco's support is outstanding.

    Which solution did I use previously and why did I switch?

    I initially started with Cisco, only afterward, I started using a different solution.

    How was the initial setup?

    The initial setup is straightforward.

    The deployment time varies on the specific project. For example, if the project requires fewer switches it can take thirty minutes, while other projects could require one hundred and fifty switches that would take a week or ten days. 

    We require four to five engineers for deployment and maintenance.

    What other advice do I have?

    Cisco knows what they are doing and their support is great.

    I would highly recommend this solution.

    I would rate this solution a ten out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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