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reviewer2078835 - PeerSpot reviewer
Network Analyst at a manufacturing company with 11-50 employees
Real User
Top 5
Reliable and easy to set up with great support
Pros and Cons
  • "The solution is basically issue-free."
  • "The user interface could be improved."

What is most valuable?

The solution is basically issue-free. They are constantly upgrading their technology.

It's an easy solution to set up. 

Technical support is helpful and responsive. 

It's a stable product. 

What needs improvement?

The user interface could be improved. 

The licensing is too expensive. It's one of the main reasons customers leave Cisco. 

For how long have I used the solution?

I've been working with Cisco products for more than ten years. I've used the product for a very long time. 

What do I think about the stability of the solution?

The stability has been very good. It's quite reliable. There are no bugs or glitches and it doesn't crash or freeze. 

Buyer's Guide
Cisco Ethernet Switches
January 2025
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What do I think about the scalability of the solution?

It's a scalable product. If a company needs to expand it, it can do so. It's no problem. 

We've used it in a large company and had no issues. 

How are customer service and support?

Technical support is the best. Compared to other solutions, like Aruba, Cisco is top-notch. 

Typically, the agents are good and helpful. Sometimes we may run into issues, however, 90% of the time, they are great. 

How would you rate customer service and support?

Positive

How was the initial setup?

The solution is easy to implement. The process is not overly complex. Technically speaking, it's pretty simple. 

What's my experience with pricing, setup cost, and licensing?

The solution is not cheap. Cisco is quite pricey.

What other advice do I have?

We're customers and end-users. 

I'd advise users to try out the product. I've been happy with its capabilities. 

I would rate the solution nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Presale Manager at a tech services company with self employed
Real User
Supremely reliable but would benefit from bulk fixing and patching.
Pros and Cons
  • "The features that I have found most valuable with Cisco switches are that once you get your configuration you can rest assured that it will work. The OS is not going to be failing intermittently or anything like that. Once you get your configuration end-goal right, the firmware and the OS are usually very stable enough to work a long time without support. Support is needed once in a while. My experience is that the Cisco switches are usually rocket."
  • "In terms of what could be improved, there is the bulk issue that is sometimes experienced with Cisco products we've used."

What is most valuable?

The features that I have found most valuable with Cisco switches are that once you get your configuration you can rest assured that it will work. The OS is not going to be failing intermittently or anything like that. Once you get your configuration end-goal right, the firmware and the OS are usually stable enough to work a long time without support. Support is only needed once in a while. My experience is that the Cisco switches are usually rocket.

What needs improvement?

In terms of what could be improved, there is the bulk issue that is sometimes experienced with the Cisco products we've used. I don't know how it could be possible to be done, but it would be very good if there was an automated patching system. It would be a very big and difficult one, because some of these routers or switches or products are not even within an internet environment. This is especially limited with the switches. Routers can be connected to the internet and switches might not even have internet access and might just be for the local area network. If it has an internet connection, that would be great and if it has an automated parking code inside of the POE this would help them to patch without the user's input.

In the next release, I would like to see bulk fixing. That is basically what I do now. If we could have an automated patch for Cisco to just be standard for patching switches or routers or firewalls by default without the input of anyone adjusting, that would be great.

For how long have I used the solution?

I have been using Cisco Ethernet Switches since 2009, so probably for 13 years now.

What do I think about the scalability of the solution?

In terms of scalability, normally you have a 24 port switch or a 48 port switch, which are fixed to scalability. So you can't really go beyond what has been provided. If it's a 24 switch, it's 24 users, if it's 48 it's 48, except if you're using the switch as an extender for a wireless device. That is a different conversation, but if you're using it in a LAN environment and for a connected, wired connection, then you can't scale.

But you can connect multiple switches to themselves and stack them and make it one switch depending on your design.

How was the initial setup?

The setup is pretty easy. It's usually easy to configure, especially when you are using it for basic switching. It is usually easy to configure the VLAN, the PTPs and all of that.  The major work lies with your architecture and your design and how you want to use the solution, because once you get the architecture right, then your configurations and all will be very simple. But if you don't, you might have to do a lot of work when it comes to configuring.

A lot depends on how you configure it from the beginning. It's going to influence how it's going to work the rest of the time.

What other advice do I have?

When it comes to switches and routers, I will always prefer Cisco over any other.

On a scale of one to ten, I'll give Cisco Ethernet Switches a seven because switch-wise, I think Juniper switches are also very good in performance. Especially the high end switches.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Cisco Ethernet Switches
January 2025
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Manager Infrastructure & Projects at Kinetic Pride
Real User
Durable, robust, and my go-to solution for organizing the network for my clients
Pros and Cons
  • "Being able to deal with multiple VLANs to segment the network logically is the biggest feature for us. The management of these switches is okay for us. These switches work very well, and they meet our needs."
  • "In terms of features, they tick all the boxes as of now. That could be because we tailor the solution around the product. I have not seen anything that pulls me back or is not working well for me. However, there could be better integration with the network monitoring systems. It doesn't mean it is currently not there, but there could be better discoverability with some of the network monitoring systems to be able to have more visibility. When you're setting up a control room, you can have more visibility into what is going on in the network. It has been doing that, but it can do that more."

What is our primary use case?

We have distributed locations, and we have them at different locations behind firewalls.

What is most valuable?

Being able to deal with multiple VLANs to segment the network logically is the biggest feature for us. The management of these switches is okay for us. These switches work very well, and they meet our needs. 

What needs improvement?

The pricing can be improved to make them more suitable for SMBs.

In terms of features, they tick all the boxes as of now. That could be because we tailor the solution around the product. I have not seen anything that pulls me back or is not working well for me. However, there could be better integration with the network monitoring systems. It doesn't mean it is currently not there, but there could be better discoverability with some of the network monitoring systems to be able to have more visibility. When you're setting up a control room, you can have more visibility into what is going on in the network. It has been doing that, but it can do that more.

For how long have I used the solution?

I have been using this solution for over five or six years.

What do I think about the stability of the solution?

Their stability is very good. Even when they are reaching the end of life, they still have a lot of life in terms of stability. They are very durable and stable. They can run for a lot more time, but for a business, security is important, and it becomes necessary to upgrade to new models and let these devices die. We have to upgrade to the latest models because of company policy, but there is no problem with their durability or robustness.

What do I think about the scalability of the solution?

We usually over-spec, and there is no problem with scalability. They're able to handle everything very well. In all the fields where we are using them, we haven't encountered a situation that they are not able to handle. They work fine.

In our company, they are being used at different levels. They're basically serving everyone, and there are about 500 people in our company. They serve right up to the data center.

In terms of our plans to increase its usage, a lot of discussions are going on about moving to the cloud, SD-WAN, and things like that. With the ongoing situation of the pandemic, there have been discussions about scaling down the local network and moving towards service provision for remote workers, as opposed to on-prem. We might scale down the local network and move things to the cloud and other remote access technologies.

How are customer service and support?

I've not interacted much with them because I've not had a lot of issues. If there is anything, I get a lot of information from FAQs and online forums. It does not really go to the point where I've to go to Cisco's support desk. There is a lot of good documentation. They've done a good job with the documentation of it. It has always helped me.

Which solution did I use previously and why did I switch?

We didn't use any other solution previously on this site. It was our go-to solution from the start because of its security and market sentiment. At different locations for different clients, we use different products, but this is what we have been using on our site.

How was the initial setup?

It was straightforward. I have a lot of experience with them in different organizations and through my own career path, so it wasn't hard for me. I'm used to them.

The project was deployed in phases. Most of the time was spent on the server-side of things. The setup time for switches was very less. It took two to three hours to get them up and running. It was not a problem.

What about the implementation team?

It was done in-house. We have in-house expertise.

We have four people for its deployment and maintenance, and we are able to handle it well. There are two technicians from the IT department, and the rest of them are in the management role, but when it comes to the deployment, they are able to do the physical work.

What's my experience with pricing, setup cost, and licensing?

Quality comes at a price. I've been around the block a bit, and I know that good quality comes at a price. However, some of the organizations don't have big budgets, so you have to develop different solutions for them. They don't have the budget to get some of the high-end features. Cisco can consider providing entry-level hardware to suit SMBs.

What other advice do I have?

I have complete confidence in this solution. It is my go-to solution when I'm organizing any network for a client. Of course, for many people, its cost could be an issue, but when you consider running a stable implementation and the risk of downtime in case of any issue vis-a-vis the initial purchase cost of the equipment, it is a no-brainer. I would suggest people take this route. If someone has the budget, they shouldn't skimp on it.

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Enterprise and Security Manager at University of Fort Hare
Real User
Impressive after-sales support, stable, and scales well as our needs evolve
Pros and Cons
  • "I like their after-sales support more than anything because it's very good."

    What is our primary use case?

    Our datacenter is built using Cisco switches. We use Cisco products for wireless access, routing, and switching.

    How has it helped my organization?

    Cisco switches have helped our organization through good connectivity speeds and stability. In particular, it has improved our wireless capabilities.

    What is most valuable?

    The most valuable feature is the after-sales support. I like their after-sales support more than anything because it's very good.

    The sales experience was good because we deal with Cisco directly and then buy through the partners. It means that we developed a close relationship with Cisco in the process.

    Cisco has been adding things on top of their devices, like DNA, which makes managing them very easy.

    What needs improvement?

    For people who are new, the interface can be confusing. For me, however, I don't think that there's anything that can be simplified because I'm used to the command line and the old way of working with Cisco switches. I find them simple.

    For how long have I used the solution?

    We have been using Cisco Ethernet Switches for between 15 and 16 years, since 2004.

    What do I think about the stability of the solution?

    This is a very stable product that we have barely had issues with.

    What do I think about the scalability of the solution?

    This is a very scalable solution. When we started, we didn't have enough switches and other equipment. One of the beauties is that when we add new technologies or buy new switches, it scales.

    We are in a university setting and there are new students every year, so we always have to connect more people to our network. It is definitely scalable and we plan to increase our usage in the future.

    How are customer service and technical support?

    The technical support is very good.

    Which solution did I use previously and why did I switch?

    I have worked with products from Juniper, HP, and many other vendors that have switching products. Cisco is the best, not necessarily the team, but the after-sale support.

    In some places I have been, they were using other brands. Based on their experience after I introduced them to Cisco, they stuck with it because of the support.

    How was the initial setup?

    I completed the Cisco training in 2008 and from there, the initial setup was simple.

    What's my experience with pricing, setup cost, and licensing?

    Cisco products are not cheap, which is something that can be improved.

    What other advice do I have?

    There used to be a problem with programmability, but with the release of the new switches, I don't think that there's anything that needs to be added.

    I would recommend them any day.

    My advice for anybody who is considering this type of product is that when you buy a Cisco device, you don't just buy the device but the whole organization. Cisco will get people to assist you when you've got an issue, and they will make sure that you get that support. They have the best after-sales support that I have ever worked with.

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Network and Service Development Manager at a comms service provider with 51-200 employees
    Real User
    Excellent queue functionality, an easy setup and good scalability
    Pros and Cons
    • "The queue functionality is the solution's most valuable feature, specifically because we are delivering a lot of Layer 2 services. Layer 2 protocol tunnels work well on Cisco switches."
    • "The solution needs to work on lowering the amount of bugs. We find them quite regularly."

    What is our primary use case?

    We primarily use the solution for access aggregation and IP routing.

    What is most valuable?

    The queue functionality is the solution's most valuable feature, specifically because we are delivering a lot of Layer 2 services. Layer 2 protocol tunnels work well on Cisco switches.

    What needs improvement?

    The solution needs to work on lowering the amount of bugs. We find them quite regularly.

    Cisco should offer different equipment. Some features which are needed at present, for example, require making ethernet loopbacks for testing purposes are not available. They need to offer something like this.

    For how long have I used the solution?

    I've been using the solution for 15 years.

    What do I think about the stability of the solution?

    The solution isn't quite stable. We do find a lot of bugs. 

    For Level 2 switching only, it's okay. 

    When you look at advanced features, from time to time we have memory issues.

    What do I think about the scalability of the solution?

    Some versions of the solution can scale with a stacking option. So far, we've been satisfied with the level of scalability we can achieve. We know what we can do using the right point in the network.

    How are customer service and technical support?

    We're satisfied with technical support. They answer quite fast when it comes to troubleshooting on the Cisco side. 

    How was the initial setup?

    The initial setup was straightforward and easy.

    How long deployment takes depends on the configuration of standard features. It may take a few hours. It's more complex when we are using IP or VRF light functions.

    You only need one person for deployment and maintenance.

    What about the implementation team?

    We handled the implementation internally.

    What's my experience with pricing, setup cost, and licensing?

    The equipment we bought with a perpetual license. We're not using a monthly or yearly licensing model. Any additional costs are reasonable. The hardware and software support came with additional costs.

    What other advice do I have?

    We are using a variety of Cisco ranges, including 2900, 3600, 3700, 4900, and 7600 series.

    We use the on-premises deployment model.

    In terms of advice I'd give to those considering implementing the solution, I'd say that they should know what features they want to use in order to choose the right platform. There are solutions, such as Juniper, for example, that vary in performance and in features. Be sure to ask Cisco or any other vendor lots of questions in the design phase to ensure you're choosing the right solution for your company.

    I'd rate the solution eight out of ten. The solution lacks some stability but it compensates by offering great features.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user1065 - PeerSpot reviewer
    Senior Manager of Data Center at a integrator with 51-200 employees
    Vendor
    Cisco Ethernet Switches have a reputation for delivering high performance, scalability and security features for TCP/IP networks

    Valuable Features:

    Few pros on the Cisco ethernet switches are: 1 )Power saving design architecture 2) CDP, Cisco network discovery protocol, Smartports which make management and port configuration extremely easy and efficient 3) Increased confidentiality with MACSec layer-2 encryption 4) StackPower which helps in increasing power availability 5) Efficient QoS with priority for critical cooling 6) Added on support with hot swap, redundant power supplies and cooling

    Room for Improvement:

    Few cons on the cisco switches are 1) Pricing strategies 2) Gigabit EtherChannel 3) Port based ACL 4) Ingress and Egress filtering not present in all 5) IGMP snooping and ISL trunking feature not present in few good series switches

    Other Advice:

    Cisco has built upon its reputation in delivering high quality ethernet switches for small scale to enterprise level needs. Whether it be the Cisco 100/200 series, a few things which standout are the energy efficient technology for Gigabit ethernet, network performance through QoS, silent operation through fan less design, IPv6 support, and the green technology approach.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user114003 - PeerSpot reviewer
    it_user114003Infrastructure Network Architect at a insurance company with 501-1,000 employees
    Real User

    I have found the Cisco hardware (routers, switches, appliances) to be very reliable. We recently implement 7 Cisco UCS Chassis. We have migrated our entire Virtual Machine inventory, done several PtoV's, but still have another 100 or so servers/appliances to move into this new environment.

    PeerSpot user
    Supervisor of IT Infrastructure & Cybersecurity at a comms service provider with 51-200 employees
    Reseller
    Top 5Leaderboard
    Has impressive reliability, I have not experienced a failure
    Pros and Cons
    • "Cisco Ethernet Switches have great enterprise features like Cisco DNA Assurance. Cisco DNA Assurance features advanced artificial intelligence and machine learning. Cisco AI Network Analytics, a capability within Cisco DNA Assurance, allows easy management of all devices and services, prioritizes and resolves network issues, and ensures a better user experience across the network."
    • "The typical areas of concern for Cisco Ethernet Switches are not technical but cost including support costs. I’ve never liked the fact that end users cannot download security patches without a support contract. I’ve had trouble getting approval to renew Cisco support contracts due to the cost."

    What is our primary use case?

    Cisco Ethernet Switches are the product line I have the most experience with and have been my go-to solution for many years with mid to large organizations over the years. They are still top contenders for environments that need layer 3 functionality in a switch. They have a product line that covers the entire spectrum of switching technology from the high-end Nexus products through the traditional enterprise catalyst models and all the way down to the small business solutions. They seem to have the market covered with a solution to meet any IT shop's needs.

    How has it helped my organization?

    Cisco switches provide layer 3 functionality on the network taking that load off the security appliance and not requiring a router on the network. This prevents single points of failure for internal data routing and keeps internal routes off the security appliance workload. The CLI is the industry standard and most network professionals learn it and can use it.

    The reliability of Cisco Ethernet Switches is amazingly impressive. Maybe I’m lucky but I have not experienced a Cisco Ethernet Switch fail unless caused by a power event such as lightning. I highly recommend connecting switches via fiber-optic connections due to the lack of electrical conductivity. I learned this the hard way when a building with the electrical systems not properly grounded caused a cascade of switch failures during a lightning storm.

    What is most valuable?

    The CLI is very valuable as it allows network professionals to work fast and customize the configuration however they need.

    Cisco Ethernet Switches have great enterprise features like Cisco DNA Assurance. Cisco DNA Assurance features advanced artificial intelligence and machine learning. Cisco AI Network Analytics, a capability within Cisco DNA Assurance, allows easy management of all devices and services, prioritizes and resolves network issues, and ensures a better user experience across the network.

    Also, appreciate the industrial line of switches for SCADA or other environments where switches are placed in unconditioned space and the temperatures fluctuate a lot during the seasons.                        

    What needs improvement?

    The typical areas of concern for Cisco Ethernet Switches are not technical but cost including support costs. I’ve never liked the fact that end users cannot download security patches without a support contract. I’ve had trouble getting approval to renew Cisco support contracts due to the cost.

    The additional charges for the DNA capabilities of the switches further prices the switches are out of contention for a lot of IT shops. I understand the development of this technology is expensive but costs are sometimes borderline ridiculous.

    For how long have I used the solution?

    I have 28 years of experience with Cisco switches.

    What do I think about the stability of the solution?

    Cisco Ethernet Switches are some of the most rock-solid hardware I’ve had the pleasure of using.

    What do I think about the scalability of the solution?

    Cisco Ethernet Switches are extremely scalable and have the broadest line of solutions in the market.

    How are customer service and support?

    Cisco's technical support has deteriorated over the years. They have call centers all over the world and sometimes the techs experience levels seem to vary. This seems to be the industry standard though in my experience.

    Which solution did I use previously and why did I switch?

    I have been using Cisco Ethernet Switches my entire career. I really like them but they are not always cost-effective.

    How was the initial setup?

    If you know the CLI interface the setup is straightforward. If not you are in for a bumpy ride.

    What about the implementation team?

    We deploy with in-house talent.

    What was our ROI?

    ROI is longer than other solutions in the enterprise space but comparable in the small business area of Cisco’s product lines.

    What's my experience with pricing, setup cost, and licensing?

    Find a Cisco partner that has a lot of volume and pressure them for a better price. There is a lot of markup on the higher end devices. Plan for support contract expenses for the life of the device. Also check the EOL details prior to purchase so you don’t purchase an older device that will not get the years of software updates and security patches you need. EOL dates are starting to decrease in length.

    Which other solutions did I evaluate?

    We compared it to Meraki if cloud management would be helpful. Cisco has more recently started to offer Meraki dashboard management for traditional Cisco switches.

    What other advice do I have?

    You will not be disappointed with a Cisco solution from a technical perspective. Learn the OS via CLI and you will always have job security too.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Responsable Infrastructures, Réseaux & Télécoms at a university with 201-500 employees
    Real User
    Customizable interface with good good throughput and the ability to expand
    Pros and Cons
    • "Technical support has always been helpful."
    • "We'd like the pricing to be lowered."

    What is our primary use case?

    We primarily use the solution in the access layer for connecting EP-phone, PC, and access points. We use Cisco, like 3850, for the aggregation layer, and we use 6500 catalyst switches for the core layer.

    What is most valuable?

    They have very good throughput and backup for their energy. We find, stock-wise and energy-wise, it's easy to use with the CLA command.  

    I can create a lot of interfaces, or SDI interfaces for VLAN and SNMP. I can show it with my SNMP platform. I can gain much access to them. They are really, really, good switches.

    The solution is stable.

    The scalability has been great.

    We find the setup process to be simple. 

    Technical support has always been helpful.

    What needs improvement?

    Stock-wise, the solution can improve.

    The patching and updating could be better.

    We'd like the pricing to be lowered. 

    What do I think about the stability of the solution?

    The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze.

    What do I think about the scalability of the solution?

    The scalability of the product is great, If a company needs to expand, it can. There is a lot of stacking and cascading that can happen.

    How are customer service and support?

    Technical support from Cisco has been great. They are helpful and responsive. 

    Which solution did I use previously and why did I switch?

    We primarily use Cisco in our company.

    How was the initial setup?

    It's a very easy to deploy product. It's just a question of buying the cable for stacking and getting it done.

    What's my experience with pricing, setup cost, and licensing?

    The pricing of the solution is pretty high.

    Compared with other switches, such as Huawei or HPE, it's very, very expensive. ON top of that, the campus network, it's not an area that has a high budget. We have to have work towards minimizing this price.

    What other advice do I have?

    I'd rate the solution at a nine out of ten.

    I would recommend the solution to other users and companies. It's great for small to large enterprises. Just the number of ports that we can create makes a difference. We can use a lot of switches with 48 ports. In the smaller cases, we can still use 12 ports. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
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    Updated: January 2025
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