We use the Cisco 9200 and 2960 Ethernet Switches to connect our devices to the network.
Network and Collaboration Engineer at SoftNet Technologies Limited
Easy to deploy, stable, and scalable
Pros and Cons
- "Remote access is a valuable feature."
- "Currently, we have to wait up to eight months for a switch."
What is our primary use case?
What is most valuable?
Remote access is a valuable feature.
What needs improvement?
Cisco can improve its supply chain. Currently, we have to wait up to eight months for a switch.
For how long have I used the solution?
I have been using the solution for four years.
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Cisco Ethernet Switches
February 2025
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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. We have 1,000 people using the solution.
How are customer service and support?
The technical support is quick to respond.
How was the initial setup?
The initial setup is straightforward and easy to deploy.
What other advice do I have?
I give the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology Executive at Akums Drugs & Pharmaceuticals Ltd.
Responsive support, stable, and scalable
Pros and Cons
- "Cisco Ethernet Switches are stable."
- "The management of the solution could improve."
What is our primary use case?
We have a local network and we have four Cisco Ethernet Switches that have 48 ports.
What needs improvement?
The management of the solution could improve.
What do I think about the stability of the solution?
Cisco Ethernet Switches are stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Cisco technical support is good. We have a better experience because we have local support when we have some technical problems. The team support is very good.
How was the initial setup?
The setup of the solution is easy.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Ethernet Switches here in India is too high. There are other cheaper solutions available.
Which other solutions did I evaluate?
Our management has decided we should look into other solutions, and we are currently evaluating Juniper switches. We are checking the performance of the solution.
What other advice do I have?
Cisco products are good, but nowadays technology is changing, some other products are available in the market. We are checking some different products available. I'll see how the performance is and how it works on the network.
I rate Cisco Ethernet Switches a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Ethernet Switches
February 2025
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
ICT Manager/Systems Administrator at a university with 201-500 employees
Easy to setup and easy to use with good stability
Pros and Cons
- "The installation is very straightforward."
- "Cisco could definitely work on delivering improved pricing to its customers."
What is most valuable?
We find that, mainly, stability is the solution's most valuable aspect. We normally don't have problems with the Cisco Switches.
The ease of use is also great. It's very easy to work with and navigate.
The installation is very straightforward. You can likely handle it in-house.
The scalability is very good.
We've used technical support in the past and they've been very helpful.
What needs improvement?
Pricing is always an issue when you compare Cisco to other vendors. Cisco could definitely work on delivering improved pricing to its customers.
For how long have I used the solution?
I've been using the solution for about ten years now. It's been about a decade. We've used it for a while.
What do I think about the stability of the solution?
The stability is great. Cisco is very reliable and the performance is good. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution scales well. If a company needs to expand it, it can do so with ease.
We have about 1,300 users on the product currently.
How are customer service and technical support?
You can raise a ticket via the solution's technical support. I have done that before. I've found them to be very good. They are helpful and responsive in general.
Which solution did I use previously and why did I switch?
I've worked with other networking equipment such as Aruba, Ruckus, Huawei, and even MikroTik.
How was the initial setup?
We have found the initial setup to be very easy and very straightforward. It's not too complex or overly difficult. A company shouldn't have any issues handling the process. Its implementation is quick as well. It is just a couple of minutes for the initial configuration of the circuit.
We have a team of four that can handle any deployment or maintenance tasks. They are mainly systems admins and engineers.
What about the implementation team?
I handled the implementation myself. I didn't need the assistance of an integrator or consultant at all.
What's my experience with pricing, setup cost, and licensing?
The product is not cheap. It's quite expensive when you look at it as compared to other options on the market.
You have to pay for smart account licensing when you use this product.
What other advice do I have?
We're customers and end-users. I personally do not have a business relationship with Cisco.
Currently, I'm running an iteration of Cisco IOS 15.0 on 2960 Switches.
In general, we've been quite happy with the solution and I'd rate it at a nine out of ten overall.
I'd recommend the solution to other users. It's a very good product, however, sometimes, it can be expensive.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Pre Sales Engineer at a non-tech company with 201-500 employees
A stable and scalable solution with great VMA architecture
Pros and Cons
- "I think the VMA architecture is valuable."
- "If Cisco Ethernet Switches can work both on-prem and in the cloud, it would be an advantage."
What is our primary use case?
How we use Cisco Ethernet Switches depends on the customer's requirements. We just connected Alliance switches with trans 2/4 switches in our office, and we have deployed it as a static configuration. We are not planning any other protocol for the permission and the configuration we aren't using. But for our customers, we go with the VMA architecture, networking, and Cloud Meraki and Experian from Cisco.
What is most valuable?
I think the VMA architecture is valuable.
What needs improvement?
I don't have any issues on the technical aspects, but on the business side of things, I see that almost all the Catalyst and high-grade switches are now required to have a VMA license. Sometimes businesses may not require those licenses because they are just using them as the third street.
It's a business challenge which we're facing in the Asian countries. Customers don't require a VMA environment at the moment, but it's essential to purchase a VMA license for some of the switches. It's a challenge that we're facing during sales or presales because when it comes to the competition like Cisco SSL and the others, they don't have that kind of a restriction.
If I would like to purchase a new switch, it can be a higher-end switch like a Chassis switch or a basic L2 or L3 switch—any switch where we can purchase a support bundle and install and use it. But with the VMA license, we need to activate the license, or the Ethernet switch will not perform. It won't work.
If Cisco Ethernet Switches can work both on-prem and in the cloud, it would be an advantage. Other vendors are already offering this option. It would be a great added advantage to use the same switch in standalone mode, as a local MM or VMA, and for cloud control.
For how long have I used the solution?
I have been working with Cisco Ethernet Switches for about 12 years.
What do I think about the stability of the solution?
In my experience, Cisco Ethernet Switches are stable.
What do I think about the scalability of the solution?
In my experience, Cisco Ethernet Switches are scalable.
How are customer service and technical support?
Cisco Ethernet Switches come with good technical support. But sometimes we get engineers who aren't as knowledgeable, but we can speak to them and fix a problem within a couple of hours.
How was the initial setup?
The initial setup of Cisco Ethernet Switches is very straightforward in my experience.
It's quite easy. But I think it depends on the knowledge and experience of the engineer.
We don't conduct any annual maintenance, but it's probably best to do it annually.
What other advice do I have?
I would recommend Cisco Ethernet Switches to others.
On a scale from one to ten, I would give Cisco Ethernet Switches a ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Consulting Engineer EMEA at a computer software company with 201-500 employees
Remote management and monitoring, multi-layer switching and flexibility are valuable features.
What is most valuable?
Remote management and monitoring, multi-layer switching, flexibility, per port configurations, possibility of port aggregation, standard management interface, loads of documentation available from Cisco and Partners, multitude of troubleshooting tools embedded in the OS, QoS.
How has it helped my organization?
Ease of deployment of internal networks, separation of departments traffic, replacement of hubs (and the respective absence of collision related network unavailability), implementation of VoIP, improved configuration and access management.
What needs improvement?
VTP should be configured as Transparent by default.
For how long have I used the solution?
Several years, on different projects.
What was my experience with deployment of the solution?
A close look at each part-number characteristics is recommended, especially regarding the type of Uplink Ports (do you need fiber or copper uplinks for example?) and specific protocols (do you need BGP? is RIPv2 enough, for instance), as some of them are only available in specific models or with additional licenses. Selecting the licensing type can be the slightly tricky part, although you can usually upgrade it later.
What do I think about the stability of the solution?
Not unless it was caused by malfunction or a mixup in configuration.
What do I think about the scalability of the solution?
On the specific cases I used, never. Adding new switches to the networks is painless (but please be careful with the VTP configuration though, as if it’s not configured you do have the possibility of a new switch giving you trouble with the VLAN configuration).
How are customer service and technical support?
Customer Service: Excellent.Technical Support: Besides the great set of documentation available, partner support is usually good, no issues so far, on different projects.
Which solution did I use previously and why did I switch?
Previous configuration was based on a basic router and switch configuration for each separate network, interconnecting at router level. The needs included reducing equipments, add management to the network to allow central monitoring and configuration, and adding new functionalities to the network, as well as having a buildup of different networks to separate traffic.
How was the initial setup?
Straightforward if you’re installing for the first time. If it’s not the first installation, and you have multiple VLANs in place, be careful with the VTP configuration setup, as a misconfigured switch, since it’s on VTP server mode, can give you trouble.
What about the implementation team?
Mixed types of implementations. Mixed expertise levels - some partners have better technicians than others, but never had a case where the technician didn’t leave with the configuration completed.
What was our ROI?
Generally a reduction on the number of equipments to manage, less time to manage and higher uptime.
What's my experience with pricing, setup cost, and licensing?
Day to day costs are the maintenance costs from the manufacturer (different levels available), and part of the time of the IT Team. Setup Costs have depended on projects, and specific setup needs.
Which other solutions did I evaluate?
A few, namely Huawei and HP. While Huawei did allow some of the same characteristics at a lower price, available expertise and documentation, tipped the balance to Cisco, and the greater flexibility and feature set tipped the balance from HP.
What other advice do I have?
Check that it’s the most cost effective solution (it’s very expensive if you only want to connect 4 users and a printer.); Check the model that fits your needs, regarding number of ports, and PoE for instance (no need of PoE for most uses.); Main uses would be to use a solution with multiple internal VLANs (needs at least IP Base License), VoIP implementations, and adding security and manageability to the network; Carefully check what License Feature set you need (there are 3 levels, LAN Base, IP Base, and IP Services), depending on your needs. You may be able to upgrade the software feature set later, but should check ahead.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Student at a educational organization with 201-500 employees
Stable and scalable
Pros and Cons
- "The most valuable feature is that we create a network as a villain."
- "The technical support has room for improvement."
What is our primary use case?
We use Cisco Ethernet Switches in our data center.
What is most valuable?
The most valuable feature is that we create a network as a villain. For some time, we use a port channel and sometimes, the Spanning Tree Protocol for requests. We search for the user's Cisco Internet switches for small packets.
What needs improvement?
The technical support has room for improvement.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
The Cisco Ethernet Switches are very stable and a leader in the market.
What do I think about the scalability of the solution?
The solution is scalable and we have the ability to upgrade our appliances without impacting our services.
How are customer service and support?
The Cisco technical support is good but when compared to other products such as McAfee and Palo Alto they have room for improvement.
How was the initial setup?
For Cisco Catalyst switches, the initial setup was usually automated for large-scale deployments such as Azure, which worked well. However, for newer technologies such as Cisco ACI, the initial setup can be challenging. Once the primary phase is completed, however, the efficiency of the operation requires less support.
What other advice do I have?
I give the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Analyst at a manufacturing company with 11-50 employees
Reliable and easy to set up with great support
Pros and Cons
- "The solution is basically issue-free."
- "The user interface could be improved."
What is most valuable?
The solution is basically issue-free. They are constantly upgrading their technology.
It's an easy solution to set up.
Technical support is helpful and responsive.
It's a stable product.
What needs improvement?
The user interface could be improved.
The licensing is too expensive. It's one of the main reasons customers leave Cisco.
For how long have I used the solution?
I've been working with Cisco products for more than ten years. I've used the product for a very long time.
What do I think about the stability of the solution?
The stability has been very good. It's quite reliable. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
It's a scalable product. If a company needs to expand it, it can do so. It's no problem.
We've used it in a large company and had no issues.
How are customer service and support?
Technical support is the best. Compared to other solutions, like Aruba, Cisco is top-notch.
Typically, the agents are good and helpful. Sometimes we may run into issues, however, 90% of the time, they are great.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is easy to implement. The process is not overly complex. Technically speaking, it's pretty simple.
What's my experience with pricing, setup cost, and licensing?
The solution is not cheap. Cisco is quite pricey.
What other advice do I have?
We're customers and end-users.
I'd advise users to try out the product. I've been happy with its capabilities.
I would rate the solution nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Manager at a import and exporter with 1,001-5,000 employees
Helpful support, reliable, and good feature set
Pros and Cons
- "One of the most valuable aspects of Cisco Ethernet Switches is many engineers can work on the equipment. You can find qualified engineers that can configure Cisco equipment more than any other networking equipment."
What is our primary use case?
Cisco Ethernet Switches are used for directing network traffic.
What is most valuable?
One of the most valuable aspects of Cisco Ethernet Switches is many engineers can work on the equipment. You can find qualified engineers that can configure Cisco equipment more than any other networking equipment.
The ease of use and features sets are very good in Cisco Ethernet Switches.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for approximately 20 years.
What do I think about the stability of the solution?
The stability of Cisco Ethernet Switches is very good.
How are customer service and support?
The support from Cisco is great. We have trained engineers working and when we need to speak to the technical support of Cisco, it is only because we see there are some errors in the software that we cannot solve ourselves.
I would rate the support from Cisco Ethernet Switches a four out of five.
How was the initial setup?
The implementation of Cisco Ethernet Switches is a straightforward process. We're a partner for Cisco via the machine-building program, we integrate ourselves together with those solutions.
I would rate the implementation process of Cisco Ethernet Switches a four out of five.
What's my experience with pricing, setup cost, and licensing?
They have changed over the years and now you need to purchase a three-year obligatory license and then after three years, you are free to use it or not. The model is a bit difficult for customers. This is why we have been shifting away from Cisco equipment.
The price of hardware replacements can be expensive.
I would rate the price of Cisco Ethernet Switches a two out of five.
Which other solutions did I evaluate?
When we compare Cisco Ethernet Switches to other solutions it comes down to what you need to purchase besides the hardware. Cisco Ethernet Switches' main issue is not with the hardware, but with the software and support that might not be needed.
What other advice do I have?
My advice to others looking to purchases Cisco Ethernet Switches is you pay perhaps a little bit more on the equipment, but there are available engineers to help with the programming, set up, and implementation of the switches. This makes it worthwhile to choose Cisco. If you perhaps have cheap equipment, but if you don't have the people that know how to configure it, do troubleshooting, or analysis, you cannot move forward.
The equipment might be more expensive, but when you take total ownership of the configuration, maintenance, and analysis, then it's a large benefit. Sometimes customers see only the first cost of the switches and don't look any further. This is a weak point of Cisco.
I rate Cisco Ethernet Switches an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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