Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews

Within our organization, there are roughly 80 users using this solution.

The price and user-interface are great.

I would like to see more audio support.

I have been using this solution for roughly six months.

The stability is good. I experienced a few bugs with previous versions, but not this version.

The scalability is great. On a scale from one to ten, scalability-wise, I would give this solution a rating of eight.

The technical support is pretty good. On a scale from one to ten, I would give their technical support a rating of seven. They respond very quickly and they are very skilled at their job.

Citrix Workspace Is difficult to deploy. The initial setup is very complex.

I would absolutely recommend this solution. Overall, on a scale from one to ten, I would give this solution a rating of eight.

The most valuable feature of this product for me is that it provides secure access anywhere from any device.

This product has improved my organization by provide access to the Intranet application and website over the internet over SSL from any device.

This product should include a feature like like App Volume, which their competitor already has.

Also, the Hypervisor needs to be improved.

I have been working with this product for the last four years. I have done many projects on Citrix XenDesktop.

I did not have any deployment issues. For a PoC, it is an easy one-day setup.

Technical support in India is awesome and are equipped with the required technical solutions.

Initial setup was straightforward. It's a single-server setup in a simple environment and can be scalable at any point of time.

ROI is always a challenge for VDI if the number of users is less than 200. It all depends upon the organisational requirement.

In comparison to Citrix XenDesktop, VMware Horizon is a very good product. However, some features such as Sharefile and Netscaler complete the Citrix story.

Go for this product without any thinking. If you are looking for security and a single point of management, then go with this product.

• Application virtualization
• Virtual Desktop Interface (VDI)
• Management and security using NetScalers

We are using this to allow our users to access applications over a secured, remote environment. It has helped to reduce the outages in our IT infrastructure, especially during server maintenance.

The solution needs some improvement to make it more flexible with an easier interface.

I have been working with this technology for over nine years.

Initially, we had some stability issues, such as slow logon for users and profile issues. All have been resolved and it is currently running smoothly.

We did not have hot-production outages in the environment. When we deployed the products, we set up rigid environment monitoring which has helped us to reduce scalability issues.

I never used a different solution as I started my career with XenApp. I later learned other Citrix products. So far, I am comfortable with them.

Initially, we built a pre-production environment to understand the challenges according to our requirements. We were able to overcome them.

I did not evaluate other options.

• During the implementation phase, understand the requirement and set up a sand box environment for testing and managing. 
• If all of the testing is successful, plan for production from scratch. Do not use your existing sandbox for production.

Main functions as a call center and also evaluates our Tender evaluations. We utilize a Virtual Desktop Infrastructure (VDI) to enhance security. Currently, we have another solution in place.

The security layer is very high because I cannot copy-paste outside of the VDI. Screenshots are not possible, as everything will appear black. Within the VDI, users are focused on their specific tasks. 

It is a lightweight application that incorporates multi-factor authentication. It allows contact centers to work from home, using the VDI for application access while ensuring the person accessing the machine is the one doing the work. The security layer is robust, preventing copy-pasting outside the VDI or screenshotting.

The dashboard should be more user-friendly as the tabs are not organized clearly. The integration processes behind the scenes require improvement. Companies should be advised on capacity planning before using VDI. Citrix needs to provide comprehensive advisory to DaaS customers before they use the tool.

I think I have used it for the past two years, approximately.

To plan for Citrix, it is essential to plan correctly for my company. It is quite difficult to determine whether issues arise due to the network or the VDI.

I would rate scalability as either five or six out of ten. It is hard to troubleshoot from the VDI perspective. I am unable to ascertain if the issues are due to the network or the VDI environment.

I think speaking support has improved lately after the merger with another company. The support mechanism has changed and it is much better.

Neutral

The switch was due to technology transformation. They purchased a new suite for Tender evaluation that is web-based now, instead of VDI.

For the service side, it is difficult to set up because you need to understand everything. For the endpoint, it is very easy. Just click, click, click, and it is done.

The investment is not cheap. It is very high, however, the return on investment is good for the service.

VDI is expensive. Both the subscription and equipment are costly.

I am not sure if right now other companies are looking into it, especially regarding security aspects, such as Microsoft with Windows 365, Azure with Desktops, and others like Huawei in China or JetPE.

It is the best solution for virtual Desktops in the market. If they can increase the security level, they will continue to be pioneers. The security, data leakage protection, and the support mechanism have all improved. Continuous improvement is still necessary. 

Overall, I would rate the product nine out of ten.