Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews

My focus has primarily been on publishing virtual applications.

Pricing and technical support need improvement. 

I have been using Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) for fifteen years. 

The scalability of Citrix matches with almost all devices. 

The technical support was challenging in the beginning but now it seems to improve. 

The initial setup is straightforward. 

Overall, I rate the solution an eight out of ten. 

I use the tool to connect to the other apps of the company.

The tool helps me to connect with some apps of our company and resolve the tickets.

I have to re-enter my user password when I am not using the tool for some time around ten minutes. I want to also improve the need to download other Citrix apps.

I have used the solution for two weeks.

I would rate the solution’s stability a seven out of ten. The tool’s download time is slow.

I would rate the tool’s scalability a nine out of ten.

The solution’s setup is simple.

I would rate the overall solution an eight out of ten.

I primarily was in charge of implementation and support. The solution itself was primarily used for remote access.

The solution was perfect for expanding the environment to host more remote access users during the pandemic.

The ability to allow users to have remote access is the product's most valuable aspect.

The initial setup was pretty straightforward. 

The solution scales well.

For the most part, overall stability is what you would expect.

The user profiles could use some improvement. They could use more stability and more functionality as well as user profile redirection.

I've used the solution since 2002 across several organizations. I have a lot of experience with the product as I've used it for quite a while at this point. I've used the solution within the last 12 months, however, for the contract I have now, I am not using it.

The user profiles could be more stable. 

The stability in general is pretty good. It is one of the numerous virtualization applications that have the same reliability as all the others; there's nothing different.

The scalability of the product is quite good and you can expand it if you need to.

It can expand into a larger organization and into an enterprise infrastructure from on-premise to a cloud environment.

I've been in touch with Citrix technical support and I would describe them as sufficient. They are okay in terms of the level of service they provide. 

It's my understanding that the company on my last project did not use a different solution before Citrix.

The initial setup was not overly complex or difficult. It was very simple and quite straightforward. Overall, it's a solution that is easy to implement and maintain. 

The initial deployment only took a few hours and maintenance is pretty minimal in terms of the time required. 

My strategy was to implement it to the required specifications. 

We had four people who handled the last implementation I did. 

Maintenance requires tasks such as image updates, patching, and support.

We help deploy the solution to our clients. We are able to handle any implementations. We don't work directly with Citrix, however, we do work with another third-party company. The experience we had with the company, overall, was positive. 

While I was on the project, I did not see an ROI.

We had a yearly license and we did named instances which I didn't like, due to the fact that they took away the concurrent. I tend to prefer concurrent as you don't get duplications.

The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees.

I don't have any knowledge of the company evaluating anything before choosing Citrix. 

Our organization does not have a business relationship with Citrix. 

I cannot recall the exact version number I last used. It might have been 2106, however, I'm not sure. It was likely the latest version of the product.

I would advise those considering the solution to buy a maintenance contract alongside the solution. 

What I've learned, not so much from Citrix, but all of the virtualization applications is no matter how well your system runs, somebody will ditch. You need to be prepared for that.

I'd rate the solution at an eight out of ten.

I have a few small companies as customers who need to have access to data stored in a centralized site from remote locations. We provide them with this tool so they can do their work in that type of business model.  

XenApp is fast and secure and reliable for remote connections. It is a solution that is completely different than older Windows solutions like Remote Desktop, Server Gateway, and Runtime Brokers. These Windows solutions have never really produced satisfactory results for me.  

There are a few things I would like to see improved. First, the price can be improved for sure. Microsoft does not have support for this type of solution to make it easy to use the product. But in using Citrix, I can provide remote access support. The features I use with Citrix cannot be found in Microsoft products with any solid alternative. RDP (Remote Desktop Protocol), which is the Microsoft solution, is limited. If you try to go with the solution in the cloud, the RDP is still very slow because there is an HTTPS overlap on the RDS (Remote Desktop Services), and RDP is not secure enough. They also could improve support for the integration of these products.  

The other thing I would be looking for in the next release is that they make improvements to roaming profiles. I think they have already made some additional efforts to improve this. It's good, but it could be better. Most of the problems I come across are caused by profiles being incorrect. That should be fixed but it may not be possible on the Citrix side because it is really a Microsoft issue.  

I have been using that for 10 years already.  

If I look back at the issues I had over time, there really have not been too many. Most of the issues are Windows Server related, they are not problems with the Citrix solution.  

I think the product is very scalable. I would say it is really infinitely scalable from my experience.  

I have 16 customers and the customers use XenApp every day, all day. But I can scale that as needed as my client base increases.  

In the beginning, the tech support was very good, but today like every other company, Citrix is limiting its support solutions. Right now I would say that the technical support ranks as a six or seven out of ten. Sometimes it is very good and sometimes I find the solution faster by myself than they find it for me. But overall, it is not really impressive and not as good as it was.  

They certainly should improve support. On the other hand, the price of support isn't very much. You have to buy the maintenance every year to get the new versions and support access. For that small price that they charge for the support, you can't expect to have services that are really very good. In the past, you had to buy the products and you have to buy the support separately. Today the cost is more for the product alone. On average the vendor will gain more, but it might be better to have better support packages that you can pay extra for, especially in this case.  

For me and my situation — I have a complete Citrix environment with NetScaler — all services were installed in one day. The most time it takes to install an additional application is one or maybe two days. I may outsource some tasks at times, but nothing about it is really complex. I know using Citrix with Microsoft is fairly complex and you have to use it in the cloud and have things done for you at times. But I don't believe that alone constitutes complexity.  

I do not use other resources for implementation. I do it all myself as I am a partner and reseller.  

The advice I would give to those who want to start using this solution is to beware of Citrix and Microsoft. They are both considered sort of the bad guys in the computing world. They want to push you to the cloud and maybe you don't really need the cloud for your solution. You don't have to listen to them.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as an eight.  

The product is basically basically, it's a virtual asset and desktop to provide the applications and the desktop to the users. And if I compare with this one, it is it has more feature. If you compare to the pricing and I think it is little bit faster than the Horizon PDI.

The most feature is the Citrix policies. We can easily manage, and it is integrated with the active directory as well. These are very important because we can easily maintain maintain the user's profiles and all these things. Apart from that, the IC protocol if we compare with the horizon. So it is little bit faster than if we are working with if if we are comparing with the horizon,

The licenses are very costly.

I have been using Citrix Workspace for 15 years.

I rate the solution’s stability an eight out of ten.

The on-prem environment is more scalable than cloud environment.

I rate the solution’s scalability an eight out of ten.

The technical support is not good. Earlier, every time when we call, they provide end to end solution and with the proper documentation, but now the the support is not good. The response time is very poor. They take around four to five days to solve the issue. In between, we find the solution from the Google.

Neutral

Citrix Workspace offers several advantages over Horizon. It's a newer product with robust policy integration capabilities. Citrix Workspace integrates with IT directories and offers a Citrix profile solution. While Horizon may be suitable for small environments, Citrix Workspace is better suited for larger environments with a higher number of users.

The deployment process is simple. It offers a variety of components tailored to diverse needs. Its flexibility allows us to select and use components accordingly. Installation and configuration are straightforward, in smaller environments whereas in larger environments, it depend on the components used and the scale of deployment.

The pricing for Citrix Workspace is relatively high which is influenced by market competition and the availability of similar products. However, Citrix has been working on reducing license charges, as they include terminal service licenses. Furthermore, if one opts for cloud infrastructure, such as Azure, additional licensing fees may apply.

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

We use Citrix NetScaler. VMware may offer a similar device. Occasionally, we also utilize a load balancer from a different company. Third-party software integrates well with Citrix Workspace, as it is built to meet specific requirements and can easily integrate with other products.

Citrix has reached a high level of maturity with the introduction of their cloud technology. Although they encourage cloud usage, their on-premises environment still holds value. Additionally, their cloud-based PVS solution offers promising advantages.

Citrix Workspace provides a stable environment for users to access the Citrix build environment. Once modifications are completed, users can easily access it without encountering significant issues within the environment.

Overall, I rate the solution an eight out of ten.

We use the solution for remote desktop access. 

The solution is deployed on the Citrix cloud.

The App is the most valuable feature.

Citrix should consolidate the multiple tools currently required into a single platform. At present, to access all the features, I need to log in to four separate locations and use four distinct tools.

I have been using the solution for four years.

The solution is stable.

The solution is affordable.

I give the solution an eight out of ten.

We're a community interest company. We store all of our data about our clients and the work that we do on Citrix Workspace.

Within our company, there are five people using Citrix Workspace.

The ease of access and the confidentiality and security that it provides is what we like best.

There is no recycle bin, which is a problem. When there are technical issues, sometimes we can't get on the cloud. Obviously, when that happens we are completely lost because we can't access any of our data, but I guess that's a problem that all clouds have.

I have been using Citrix Workspace since April 2012.

We've been using Citrix Workspace for eight years and we've never experienced any serious issues regarding the stability. We're very happy with it.

We've been on the same package since we first started, so I can't really comment on that, but as of yet, we haven't had any issues regarding the scalability.

We've just changed our technical support and they seem to be really good. Our technical support has been good so far.

The initial setup was very straightforward.

We don't have a lot to compare it to, but we certainly think whatever we pay is worthwhile at this point in time. It's very reasonable.

On a scale from one to ten, I would give Citrix Workspace a rating of nine.

I would recommend Citrix Workspace. I would particularly recommend it for a small company like ours. It is exactly what it said it was. From the word go, we've got out of it what we expected. In this day and age, to have that security of knowing that your data is protected is worth its weight in gold. I would happily recommend this solution to somebody, and indeed, I have recommended it in the past to other businesses that I've come in contact with.

We use this solution to solve issues related to bandwidth when Oracle forms are used remotely. Also, upgrading or adding any other user application is extremely easy. Oracle E-business Suite is a resource intensive application and database system, which is customized in order to fulfill the government's needs.

This solution has improved user productivity all over Egypt serving the Government financial system. The bandwidth used by the applications was dramatically reduced from 60K to 8K per user. This reduction in bandwidth had reduced the connection cost for the whole project.

The most valuable feature is that users can work remotely from any location. The shadow feature is extraordinary and helps a lot when supporting remote users. The business support team uses this feature to connect to the user session when they are working and can provide instruction on performing complicated tasks.

Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent. It is necessary to support this transparently so that any USB device can be used.

This solution is extremely stable.

Scalability is easy and straightforward.

I did not use another solution prior to this one.

The setup is straightforward, although trimming the application streaming is crucial to make the best use of bandwidth.

We used a vendor team and they were excellent.

I suggest using the concurrent user licensing scheme.

Remote Terminal was evaluated in addition to this solution.

My advice is to use Citrix XenApp on Windows VMs, based on VMware Hypervisor.