Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews

We use application virtualization capabilities and on-premise desktop virtualization. In one of the companies, we are using remote PC access or remote access to physical desktops. We used cloud-hosted desktop virtualization for a PoC.

Our organization has over 15 companies all over the eastern region. We are in manufacturing, distribution, technology, and many more things.

It provides the flexibility of being used on any device. It is good in terms of user experience. Generally, if you want to run an application over the internet on your virtual desktop, you need to have many things working well to have the same experience that you will have if you were are working on your own laptop. It provides a good user experience in terms of working even with not-so-high bandwidth.

There is end-to-end security not only for the application itself but also for the users. We need to ensure that the applications are always protected and the connection between the user and the application is also protected. 

Integration with the cloud provides a seamless experience. You can publish applications over the cloud, and you can access the workspace and your application on your computer, your laptop, your tab or iPad, or on mobile devices. It works well with your Apple, Android, or Windows devices. It works with everything. There is also a system where you can remotely assist any person who is running any specific application.

There is good integration between Citrix and Microsoft applications. You can also optimize the user experience with certain configurations. Security plays a very important role in working with Citrix in terms of dealing with group policies, legal policies, and application policies. You can apply the required policies. For example, you can have a clipboard policy where people cannot copy or screenshot stuff.

It is very easy when it comes to the deployment and management of hybrid cloud apps and desktops. You are working only in one console, and it is straightforward. You can see everything there. You can see the policies, rules, profiles, and whether you want to have it on the cloud or on-prem.

When it comes to the security and protection of critical business applications and desktops, 
there are certain business applications that some companies prefer not to publish or not to have on virtual desktops in the cloud. However, when we're talking on-premises solution, it can integrate with any published application. If you're working on certain projects or certain versions, you will not have any issues in terms of the version because the configuration is based on the server and not on the client PC. For example, some Oracle application or ERP application needs certain plugins to be available, and users didn't have those on their laptops. In spite of not having them, they were able to work on these applications through a virtual desktop.

It simplifies adherence to industry regulations for data protection and compliance with all kinds of security policies. 

It benefits the overall business operation and reduces the total time of managing big applications. The applications are available at any time of the day. Previously, if anyone lost his computer or had his computer damaged or something like that, we had to take that computer and reinstall everything for a staff member to be able to access the application, whereas now, the staff member can access the application through his phone or another computer. His information is there on the service from any place. So, it impacts the availability of applications, and it saves a lot of time to replace a damaged PC. In certain cases, it also saves a lot of cost of buying new Windows or new hardware for the applications, so we can use old laptops to run these applications. It saves time and money.

It saves the cost of buying new PCs and the maintenance. It saves 50% to 60% of the total cost of a new device that needs to be bought for any new employee or for a specific service. It saves a lot of money and reduces wastage.

It provides security of our intellectual property and data when remote employees are using the solution. The main thing is that you can create your own policies and you can specify what applications users can run based on the locations. For example, if they are working in Dubai, they don't need to access all data in Lebanon. We can create profiles and policies for them. In the group configuration, you can just integrate it with Active Directory or another security platform so that the configuration can be applied to the region.

It is very efficient to work with a thin client. There are no problems with integration with various devices.

We're running it on-prem. We are working with Hyper-V and vSphere, and we don't have any problem with that. We can run any server and storage. It can work with any hypervisor. There are no restrictions.

First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario.

As an admin, for managing the devices, the interface is very user-friendly. There is no problem, and it is very good.

Licensing service installation and configuration was the biggest challenge for all Citrix solutions, but now they have fixed a lot of issues.

I have been using this solution since 2013.

We have companies that have around 500 users, 100 users, and 50 users. The biggest company has around 1,000 users. This company is all across the region.

We will increase its usage depending on the business and the requirements.

They were excellent from a project management standpoint. They helped us with issues related to licensing. 

If we need any online support, they are able to provide that. Their support is fine.

I used to work with VMware Horizon.

It didn't take a lot of time. Within a week of entering into an agreement with Citrix to use their service, I was able to administer and work with it.

We had everything that we need, and their support team in Lebanon was very helpful. In less than a week, we were able to administer and install applications. At the initial stage, we also had to develop our own profiles and policies, but it was very straightforward. There was no complexity. It took around two hours for installing the Citrix and the license service, and it took around two days to configure the profiles. We had three people for deployment.

You can buy an on-cloud or on-prem license. You can switch between on-cloud users and on-prem users.

Its licensing is cheap. It is from $8 to $15 per user. It is not that expensive when you compare the cost of buying new hardware with the cost of the license. For example, at $15 per user, it costs around $180 for a year, which is cheaper than buying a $600 PC that at a certain stage, you will again have to change because its hardware is not supported. It may also get damaged or stolen. So, you can compare the cost of the actual hardware that you have to buy and the time spent in supporting the clients with the cost of its license.

I evaluated other solutions such as VMware Horizon and Microsoft Remote Desktop Services. Citrix works seamlessly on different platforms, and its bandwidth consumption is very low. Desktop profiles, integrations, and remote assistance were also the main factors for going for Citrix.

To get the benefit of the return on investment, you need to plan well in advance when to change all of the laptops, and you also need to train the users to cope with the new environment or new structure.

I would rate this solution a nine out of 10.

For virtual desktops, like Windows 10 or Windows 7, we primarily use the solution to offer some customized applications to the users. 

Some of the basic applications, like Windows applications, are being used across all VDIs. 

The usage depends on the specific customer. They decide what applications they want to have in their VDI. We have certain items as far as their requirements, and we just manage the infrastructure in the background.

Citrix tends to have the most capabilities surrounding desktops.

The application virtualization is very, very good.

The customer is always looking for a unified solution. They need a single place where everything can be managed from while using a web application. With Citrix's system, there's an administrative tool and a helpdesk tool. Those two tools are very different, and the Citrix administrative tool is not meant for web-based use. It's in a heavy application. If they could build it into their web-based applications, that would be ideal. That way, administrators can log in from anywhere on any browser and they can just manage the environment in the background. 

Citrix does not have an in depth assessment tool. Some customers ask for components in Citrix that can give information around the hypervisor's resources or in-depth metrics of the hypervisor's site. There is a free tool from Citrix, however, it does not give you the deeper information of the other components like hypervisor or the OS or the storage, or downloads in the network. Those are the limitations of that particular tool right now. We might need to use a third party tool to gain that information. 

If Citrix can develop something which can have more reach towards the backend infrastructure, other components of the Citrix environment, that would be ideal. 

We've most likely been using the solution for over eight years at this point.

Citrix is one of the companies that is delivering virtual apps and desktops in a big way. They are mature enough to understand the level of stability required and deliver it. 

Now, they are moving towards the cloud and offering everything as a service. The redundancy part is already taken care of by the company. 

We have many components and have controlled redundancies. From the end-user side, a user won't see any disruption in the services. That's due to the fact that the infrastructure in the background is highly available. Elasticity is also introduced. We're always building provisioning desktops on-demand and shutting the machines that are not in demand. 

We have certain policies defined in the infrastructure in the background, which can enable our administrators to utilize the resources as they need them. Therefore, it's quite stable.

We use this solution ourselves in our own organization and have a 60,000-70,000 userbase currently. We have more than 40 customers within the virtual workspace. Most are medium-sized entities. A few have 20,000-40,000 users. We'll be adding another client in healthcare that has about 20,000 desktops.

Scalability is not an issue. You can scale up to any number. There's only the requirement of adding the infrastructure and building that horizontally. You'll need to set up the different components horizontally. For example, if we have a 10,000 user base, then we can probably have 10 master servers. If the user base is around 40,000, then we can double the master servers so that they can take up the load.

We often contact technical support.

They are very engaged, whenever we have an issue. They are very helpful. Most of the time, whenever we run into an issue where we need to reach out to Citrix they are available to us.

We do not support only Citrix. We also support the backend infrastructure and hosting infrastructure that are also Citrix products. If it's tied to another product, such as Microsoft, they'll work together to resolve whatever the issue is. 

We haven't found any difficulty in working with them. It's rare that we'd need to reach out to other vendors as well as Citrix (usually once in a quarter), however, if it happens, we know Citrix will do what they can to work with all parties.

We do not exclusively work with Citrix. It's much more high-end than other services, however, we do also offer, for example, VMware and Horizon.

The initial setup is very simple currently. Earlier we used to install many components separately. Now, we have a basic software installation setup. We can build the environment in a few hours. It does not take much time now. Earlier, we used to have to secure the servers, for example. It is all virtualized. One administrator can build the environment from scratch and in a very short period of time. It's not complex now. Earlier it was, but not anymore.

The deployment time depends on the sizing of the environment. If the customer is looking for only 500 desktops, it takes one day to build everything. If there is planning involved, and there are some different components or key bits and pieces that the administrator needs to collect, it might take a bit longer.

If it is in a scalable environment that's sized, for example, at 1,000, 10,000, or 20,000, it will definitely take time. This is due to the fact that we need to choose the appropriate technology for the background. We need to figure out if the customer's willing to have a provision desktop, basically. That all depends on what the customer size is and what the customer requirements are.

We also offer managed services, so we can help our clients manage everything once the solution is fully deployed.

Our team can help implement the solution for our clients. That said, I don't handle the process directly myself.

Citrix is competitive, however, at the same time, they give great service. VMware, Horizon, or other VDI solutions may be cheaper. That said, they do not have the same capability that Citrix has. 

We offer other VDI solutions like Microsoft WVDs and the VMware's Horizon, that are on the cheaper side. It's up to the customer, what they want to do. If they want to have premium services, we will host their VDIs on Citrix system components only. That will give them better features and better capabilities or maybe less frustration on the user experience side.

We offer cloud and managed services offerings as well as environments hosted on our data center. We have a variety of options and therefore can offer a variety of prices according to what they need/want.

We're currently using the latest version of the solution.

While we mostly work with on-premises deployments, we also occasionally handle cloud deployments as well. 

We have our internal Cloud offering. Form there, we have a managed data center and within our company's premises, the customers are just subscribing to services based on their need for virtual desktops.

I would recommend the product. It's an industry leader in the VDI environment. Nobody can match their capabilities right now.

I'd rate the solution nine out of ten overall. If they had better capability testing, I might rate it higher.

We offer our Citrix platform to all faculty, staff, and students at the university. We are a university on eight campuses throughout the state with about 130,000 potential users. We have the capability to offer any applications that we're licensed for and that fit well, being virtualized on that platform, to everybody. We offer it to everybody, but not everyone shows up.

We have special use cases where we're using the same physical infrastructure, but have carved up specialty virtual apps, desktops, and networks, for certain pockets of the university. We offer them to the School of Medicine, our Dentistry School, and to the university Online Program, where we have certain faculty that teach their courses exclusively online. We have to customize desktops for those particular fields of study, or for faculties that want to teach in via online learning. 

In addition, for the School of Medicine and Dentistry, we do all of our clinical offerings. Anytime that we can virtualize a clinical offering and extend that beyond the brick and mortar part of the university, we do that. So that also applies to our Speech and Hearing Sciences. We train all of our future audiologists on the virtual platform. And it goes for Optometry.

We also offer assistance to our on-campus health center.

Another use case is that we offer the employees like me, people we call our "staff employees" of whom there are about 5,000, the ability to support their other IT infrastructure environments remotely. We have a special network that we've isolated for security purposes and streamlined for certain types of special research projects.

We also have a global network operations team because the university runs something called the Internet2. That's important. We give the folks who support Internet2 the tools, virtualized through our Citrix environment, so that they can work from home and support that in a secured manner.

We have Citrix Gateway but we don't have Single Sign-on. We have a lot of the Remote PCs, which has naturally been beneficial in dealing with the surge in usage due to COVID. We don't have Citrix Secure Browser deployed in production, but it is in test. We have Web/URL Filtering on the NetScaler. We also use the Web App Gateway and Citrix ADC. We deploy a two-factor authentication environment, on the security side. So we definitely force a second-level authentication. We have that integrated with a product called Duo.

It's deployed as a hybrid model. At the university, we have contracts with all of the big three cloud providers. It's our intention to be able to extend workload to all of them: AWS, Azure, and Google Cloud Platform.

The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks.

The solution provides the flexibility of being used on any device. That allows the employees to be truly mobile in their remote work environments. They don't have to worry about running back to their physical homes to get on a laptop. They can use their phones if they need to. They can just be connected at all times.

The solution provides intelligent analytics for proactive detection of malicious user behavior. To some extent, we do have that on the Netscaler. We have analytics constantly collecting information and setting the alerts for deviations that we would see in our network traffic patterns. It has helped us to detect breaches before damage was done. 

Once it's fully deployed, I believe the solution's automated analytics will help us to detect serious performance issues. We are not there yet.

The Citrix solution also provides everything in one integrated platform. We haven't found the need, yet, to go out and buy another product to help us in that space. There is still depth that we need to explore with the existing product line. In terms of the value this brings, while user experience is something that is quantitatively hard to express, certainly our university is touted for being very forward-thinking and for its advancements, compared to other universities. That's especially true in our particular state as it relates to the flexibility in offering our solutions remotely. I don't know anybody else that does that.

We certainly get more bang for the buck with the XenApp environment because we can really stretch that platform to many. It's a low cost when you look at the number of users that we get to access our Citrix XenApp-published desktop and individual applications. Citrix doesn't really even talk about XenApp anymore. They are marketing everything under the XenDesktop piece of the product line. Traditionally, XenApp was just anything that was a server-based OS, and Desktop was anything that was a desktop-based OS. We do both here at the University. We just have more workload on a server-based OS environment than we do on desktop OS. There are ebbs and flows. We used to not have very many virtualized desktop OS deployments, before COVID. We've had to do a whole lot more of that in the last few months. So for us, XenApp is number one, and Desktop is number two. 

The other product that has really helped us quite a bit is that we have a Citrix NetScaler. They now call that ADC. That is our hardware appliance, the physical appliance that sits on the perimeter of our network. It acts as a firewall, router, and load balancer. That's where we can add the extra pieces of security. That's how we're able to use the same physical infrastructure to deliver virtual apps and desktops to everyone at the university and, at the same time, do more specialty, secure network offerings for our School of Medicine and researchers.

There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern.

I've been using this Citrix solution since 2000.

We're very stable. We have a 98.9 percent uptime. We operate with just a little, rolling outage window that we'll use once a month for patching and the like. We're never, ever fully down, which is really crazy when you think about it.

It scales very well, but it can be expensive. We've been able to scale the environment quite nicely by using the Citrix Remote PC. I can't say enough about that. And because that relies on utilizing your existing hardware resources, and making those available as a part of your Citrix farm — with a second level of authentication and security pieces around it — we added some 4,000 workstations without an additional overhead or cost. That has been key for us through the COVID pandemic.

In our environment we have about 20,000 people who use it regularly.

Citrix technical support is average. It's not below average; it's not spectacular. If you stay with it, you can escalate your issues and eventually get to a design engineer, if you need to. We've had to do that and have been successful with it.

I have supported Microsoft, using regular Windows Virtual Desktop and things like that. Those solutions can definitely serve some basic purposes, but when you want to do something more complex and you want to offer it for the whole enterprise, you want the extra bells and whistles and features that you get from the Citrix product.

The initial setup is straightforward. Because I've been doing this for so long, I have been able to build on my prior knowledge. But the documentation that exists is, for the most part, well done. For some of the more complex pieces, they have, just lately, missed some key pieces that we've had to have escalated to higher engineers on the inside. But, when escalated and when we finally get the right team of people on the line, we've been able to progress and move through those issues.

I wasn't here for the initial deployment. Since I've been here, the rebuilds that we've been able to complete have been done in about six weeks.

In terms of our implementation strategy for the rebuilds, we knew that we needed to keep a hybrid model. We first looked at the options for design of that hybrid model. Most of my concerns centered around two-factor authentication and being able to keep that. That was something we weren't willing to let go or bargain with. It created a little bit of challenge for us because Citrix offers a form of two-factor authentication, their Duo product in the Citrix cloud, but that would be a different two-factor authentication. The last thing we wanted for our 130,000 students was to be confused about which Duo environment they were required to log in to. We needed all of ours to be on-prem and we worked with Citrix to design that strategy, so that everything would first filter through our on-prem points of authentication. That was key in strategizing how we would do our new build or deployment.

I believe we have seen ROI from using Citrix. It's been around at the university now for going on 12 years. That's a long time, at a university, to constantly keep shelling out dollars. But the ease of use and the flexibility that it offers to our entire university, and having the ability to do really forward-looking designs and offerings with special use cases around HIPAA in medicine and research, makes it well worth the money.

You need to know your workloads very well. And that isn't something that you just know. So you should probably buy small, really small — smaller than you ever thought — and see what your workloads look like, and then grow into it. That's the key when it comes to sizing or implementations. Vendors generally want to come in and oversell you. They want to license you to the max for your number of projected users. That's really not necessary for a product like Citrix.

The biggest lesson I've learned from using the solution is to start small and find a small success story with the particular use case. Then let that success speak for itself. The way that my team operated is that we had the core service offering to all 130,000 faculty, staff, and students. And then we started slowly coming along and doing these customized service offerings within the university for specialty areas. Once a particular group sees a successful deployment or operation, it just spreads. Today, we have many more use cases that are waiting to be onboarded to our platform. I don't have to go soliciting for that. The work and the experience speak for themselves.

A lot of people who are just starting out with Citrix go straight to the cloud product. If it's your first introduction to the Citrix product family, that is the way to go. If you believe you have any use cases that will not likely move to the cloud — generally, those are some of your protected workflows — you can still give the product a try. Remember that the hybrid model is probably the most commonly used model that's out there today with this product family.

For a remote solution and connectivity I think it's the best that there is on the market compared to the other two, big, competing products. It's definitely superior so I would give it a nine out of 10.

Our company uses the solution to gather user abstractions from their machines, locations, devices, and work areas. Classic use cases include mergers, acquisitions, and work from home scenarios. 

We have a partnership, are resellers, and generally provide services to clients based on their use of the solution. 

The solution effectively brokers a virtual desktop connection. 

Because of the solution's ubiquity, it is easier to find answers to problems than with competitive products. If we have a problem, somebody has blogged it or answered it in a forum. Frequently asked questions and white papers are readily available. 

The sales team does not focus on client needs but instead focuses on selling higher-priced items. 

I have been using the solution for twenty years. 

The solution is stable. 

The solution is quite scalable. 

Support is no better or worse than other vendors. 

The setup is straightforward. 

We implement the solution for customers. 

I cannot comment on pricing because we have more than a million seats under management so we get the best price. 

Our pricing view is very different than most users. 

It is important to find an integrator who has experience. Do not try to implement the solution yourself. 

I rate the solution a ten out of ten. 

My primary use cases for Citrix Virtual Apps and Desktops are for:

• Anyone who wants to modernize their business continuity plan
• Anyone who wants to deal with data regulation compliance
• Anybody who wants to promote a work from home or remote-first strategy for their employees and team members.

In terms of the hardware and software that the service requires our company to make use of, we can typically decommission if our client has existing servers. We can decommission after moving the data off of them. 

My firm is hardware apathetic. I don't care if it runs Citrix Workspace. If our clients want low cost and high performance, we generally point people to the Ncomputing RX420(HDX) which is a Raspberry PI 4 device that mounts very neatly onto the back of the monitor and it can link into their network via wifi or ethernet connection.

It's a fantastic little device that is very manageable, cost-effective, and tends to last for quite a long time. Every time I've put them into place, the desktop environment is a little bit different than what people are used to. The mouse movements are not quite as good as a full house computer, but we're spending a couple of hundred dollars for something that's going to last five to 10 years, versus buying a desktop or even a lightweight desktop for $600 or $700 which is going to last three to five years. Most of my clients have been pretty excited about that trade-off.

There have been radical improvements in IT efficiency. Cost savings are on a case-by-case basis. Some of my clients were not going all-in on any kind of management solution, so their initial monthly cost was higher when they went to Citrix. In most cases, it's a push. They're spending about the same money in either direction. But in a lot of cases, when you start to factor in the cost of downtime, the cost of inefficiency, the cost of a data breach, everyone is realizing much lower costs of management and ongoing costs to their IT department.

It's difficult to approximate how much it has saved because on one hand, I have a client that has 45 or 50 users and they realized a much higher increase of efficiency. A task in the previous model took half an hour, and under the new model, it takes five minutes.

When you spread that over 50 employees, that's a much higher percentage of drop than if a client has 10 employees. It's difficult to approximate but averaged across all of our clients, there is around a 25-to-30% reduction in costs.

We leverage the following technologies: 

• Application virtualization capabilities
• On-premises, desktop virtualization
• Cloud-hosted desktop virtualization
• Citrix managed cloud-hosted desktops

The fact that we can work from any device from any location is the most valuable aspect of the solution for us. In the last year, people have been restricted in their movements and we haven't been allowed to just show up to work. The fact that my clients can leverage a remote-first workplace that allows them a greater ability to recruit from a larger geographic area is valuable for us. 

You don't have to be able to commute to a major Metro in order to work there, you can work from any location. If you want to take a few days with your family but you have some projects that you're working on, it's going to take some of your time, but not all of it. You can just go to your Airbnb or wherever your family is staying and work remotely, do your job, and spend the rest of the time with your family.

Team members are relieved that they can continue to work and put bread on the table. They are relieved in the dichotomy that says they can put their family's needs ahead of their workplace's needs or vice versa. Maybe a child has a medical appointment or a social engagement that they would like to be at. You can fit those around your work schedule, work it out with your children and with wherever it is that they're going. In that way, both the employer and the employee realize a lower cost of operations. They realize increased flexibility and agility in their life. That dichotomy is either minimized or removed entirely. That's been very, very groundbreaking for them.

The deployment and management of hybrid Cloud Apps and Desktops is not 100% seamless, although it is very good. When you start mixing a third-party or a cloud-hosted app, it is generally pretty seamless. You don't notice a difference between a web-based app that you run on a physical machine, on a virtual machine, or through a Workspace. I have not seen any problems with that. A legacy application or a computer-aided design program has very specific requirements that can be a challenge. But with a little bit of research, once you settle on the solution, it's pretty good.

Security is a shining point of the Citrix Workspace. Citrix Virtual Apps and Desktops is a very robust solution when security is a concern. Furthermore, the content collaboration data-hosting that Citrix integrates with Virtual Apps and Desktops is among the best there is.

It is the same for the security of clients' intellectual property and data when remote employees use the solution. Content collaboration allows you to share data securely and is supported with two-factor authentication. You can have a consolidated data set with a widely distributed workforce and they can all be on the same sheet of music, all accessing the same data. Version control, access control lists, anything you could wish for, is available in their solution stack.

Citrix simplifies the adherence to industry regulations for data protection and for compliance. HIPAA, for example, if you share that data over two or three different clinics or facilities, you have to create and maintain some sort of SD-WAN or VPN in order to make sure that those applications and those datasets are shared only between those locations. With Virtual Apps and Desktops, that either reduces or removes the need for either the VPN or an SD-WAN, because they aren't actually sharing between various locations. You are accessing that data set through various locations. The benefit to that is that you have reduced complexity at the infrastructure level so there's less to troubleshoot. There's less to go wrong.

Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case.

There's always going to be an outlier that doesn't really fit neatly into any one use case, so that's going to have to be more customized. An accountancy firm has sensitive data. They are prime targets for identity thieves that are always looking for an easy target and low-hanging fruit. If they were to template a deployment for an accountancy firm with all the needful things that every accountancy firm is going to have to have, it should be that you can just radio button the Apps so that accountants can tell the backend that they're going to need certain things. Then you can say, "We have this number of users and they need this number of spare desktops - go." And it just built the Azure environment. That would be really great. I don't know that it's actually possible, but it would be really good. 

The other issue is the stocking orders and the monthly reports. They're difficult because we don't do it every day. We do the stocking order once a year and there's always confusion on the backend.

I've been using Citrix Virtual Apps and Desktops for Azure for a little more than a year now. 

I would rate their support highly. They're very good and very responsive. We had an incident last year that dragged on and on but that was in the thick of having half the workforce that they were used to having and a radically increased call for service because of the pandemic. That's not really a true representation of what they could do. 

Most of the time, if there's an issue, I can fire it off to one of my account managers or through the Citrix portal and get a response back within, depending on the severity of the incident, a few minutes or up to the next business day. Depending on the severity of the problem, the next business day might be just fine. If it's just a little slow and it's irritating, but it's not causing anybody to not be able to work, the next business day is fine. If we're down and we need help right now, having 24-hour support would be excellent but that's kind of impossible.

I've had a client on board with me that was moving from another Citrix provider. They were working on hosting their own Citrix environment and they needed something that wasn't going to fall apart on them. Their customer service really flagged over the last year or so. They moved from a Citrix provider to me.

The deployment strategy widely varies between clients because, on one hand, I have an accountancy firm as well as another very similar solution for a defined benefits management firm. They have very similar needs but their business model is such that even though they've got the same needs, the way I have to meet those needs for each different client throws a monkey wrench into it. 

On the other hand, I have construction companies and engineering firms that could not be more different and customizing the solution for each of them and their needs is challenging. I can get the bones of the infrastructure up in two or three days. Then it takes another two or three days, at minimum, as much as maybe a week or two, to get everything dialed in just the way they like it before we start going into production.

The shortest amount of time I've seen it take to complete implementation is a week but it has taken a lot longer. 

I have seen ROI. It's opened me up as an outsourced IT department to seek and win much more lucrative contracts. Citrix has allowed me to pursue larger clients. Because when you are all on the same sheet of music with how this solution works, how it's supported, where you can deploy, and how onsite support really becomes almost a non-issue, you can seek clientele from every location, not just where you can drive to. It's allowed me to scale quite a lot.

My pricing advice would be to watch your Azure costs. If you're not used to it, like I wasn't last year, they can get very high very quickly and you can go upside down on your agreement very easily.

There is a steep learning curve. In the Cloud-hosted Virtual Apps and Desktops model, as a general rule, there's a high learning curve. If you're going from only providing local assets to your clients, a local server, local workstations, and you're going straight into Virtual Apps and Desktops for the Cloud in Azure, really do your homework. Really learn the tool, really understand how it's supported because you'll save yourself a lot of trouble down the line if you do. If you've got the resources available, throw one person at cost analysis for Azure. So that at least one person in your organization really understands how much something is going to cost to deploy and keep running so that you can size your agreements correctly.

If I could, I would rate Virtual Apps and Desktops an 11 out of 10. I will rate it a ten out of ten. 

I use it for VDI; it's a virtual desktop community.

It's a full SSL solution, so no additional VPN or security features can be added. The solution itself provides SSL connectivity. It's a good solution.

It would be great if they included VPN features and improved connectivity.

I have been using it for four years now.

It is stable once configured.

It is a scalable solution. There are around a thousand end users. 

It is regularly used. We plan to expand its usage in the future.

We have vendor support. Because it's a new solution for us, we wanted support directly from the vendor until we build internal capacity.

The tech support is fast, knowledgeable, and customer-friendly.

The initial setup's complexity depends on your expertise. It should be done by an expert. For our team, we have an expert who handles installation and deployment.

So, it was straightforward for us.

It integrates smoothly with our existing infrastructure without needing additional resources. It's straightforward.

We have seven experts who manage everything from the Citrix side. It depends on the client's interests and requirements.

It is good in ROI aspect for our case.

Overall, I would rate it a nine out of ten. I would recommend it if anyone with VDI connectivity use case wants to use it.

If a client wants remote connectivity and resource sharing, I recommend Citrix. VMware Horizon is another option with similar features. It depends on the requirements.

I use it for VDI.

Citrix Workspace's standout feature is its flexibility, enabling me to access my virtual desktop seamlessly from any location, anytime.

While Citrix Workspace provides remarkable flexibility and remote access, there is room for slight improvement in performance optimization and interface refinement.

I have been using Citrix Workspace for ten years.

Citrix Workspace is highly scalable. You can easily expand the solution by installing additional servers to support the growing number of end-users. I would rate its scalability as a ten out of ten. We have approximately 2,000 end users at our company.

I used VMware Horizon View several years ago but switched to Citrix Workspace because it offered essential features, specifically support for Lexi App migrations, better meeting our requirements at the time.

The deployment time for Citrix is flexible and depends on the complexity of the solution. It can range from one day to several months, influenced by factors such as scaling, global availability, application count, and the time invested in configuring virtual machines. Deploying Citrix is complex because it involves various technical skills, including server administration and network configuration. Maintaining it is straightforward by following the vendor's instructions.

Citrix Workspace doesn't directly save time, but it is invaluable for accessibility. If hardware fails, it is a backup option for staff to access our corporate environment, reducing the impact on business operations. That is where its real value shines.

When considering Citrix Workspace or similar solutions, my advice is to assess your specific needs and preferences. There are various reputable vendors, so compare based on factors like functionality, user experience, and budget. Each organization is unique, so conduct a thorough evaluation before making a decision. Overall, I would rate Citrix Workspace as an eight out of ten.

The tool supports remote work, allowing users to access apps and data from anywhere with the same speed as if they were in the office.

The most beneficial feature is seamless remote access, particularly for applications rather than full endpoints. Security features include full data encryption and integrated SSL VPN through NetScaler for secure access.

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for improvement in scalability. Managing multiple OSs centrally doesn't reduce many problems, and the product remains almost on par with its competitors like VMware Vue.

The tool was once the leader in this market, and while it still offers competitive functionality, it could have enhanced security features and third-party integrations. For example, OneDrive can't be fully integrated, and Outlook's email indexing often has issues, leading to search problems for end users.

In the last two years, Citrix DaaS' technical support has lagged, particularly in India, where it was previously quite good. While I wouldn't say it has completely deteriorated, there has been some slowness. If earlier the quality of support was around 85% to 90%, it has now slowed down to about 70%. This decline might be related to a decrease in customers using the product.

Neutral

The initial setup is also complex due to the number of components in Citrix DaaS' architecture, and customers typically need partner support to deploy it. While it has tried to simplify by moving complexities to the cloud, the on-premise components still pose challenges.

I rate the overall product a six out of ten.