We are located in three cities in Norway and we use this system for our virtual applications. We have an ordering system, a CRM system, an email system, and more. In fact, it is used for anything that is suitable for a virtual app. Some special programs, like AutoCAD, need to be run locally, but these are the exceptions.
Project Leader at a tech services company with 51-200 employees
A secure and flexible solution that is easy to manage, but we would like full VDI capability
Pros and Cons
- "The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines."
- "We would like to be able to provide VDI, a full desktop, to each of our users."
What is our primary use case?
What is most valuable?
The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines.
The administration, security, and flexibility are very good.
What needs improvement?
We would like to be able to provide VDI, a full desktop, to each of our users.
For how long have I used the solution?
I have been using XenApp since 2009.
Buyer's Guide
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
February 2025
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Learn what your peers think about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the stability of the solution?
This solution is pretty stable, I would say.
What do I think about the scalability of the solution?
Scalability depends on the hardware, but it is easy to scale.
We have between 60 and 80 users who are managers and engineers. In addition, we have external customers that we support. These companies have between 10 and 50 users.
How are customer service and support?
Although we do most of the technical support with our own IT department, we have been in touch with the vendor several times. They are good in terms of response time and we are satisfied with their work.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one. We are only using Citrix and Microsoft in our infrastructure.
How was the initial setup?
The initial setup is pretty straightforward, but of course, there are some complex things to do as well. It took us a couple of days to deploy.
We have four IT consultants who support this solution.
What about the implementation team?
We deployed this solution using our in-house team.
Which other solutions did I evaluate?
We did evaluate other solutions, but we found that Citrix was so interesting that we chose it.
What other advice do I have?
What we would like to do in the future is to have a VDI solution where we can give each user a desktop, but we aren't there yet. At this time, we are using this only with published applications.
This solution is easy to manage, but we want to see what happens when we create a hybrid solution with Office 365. We will be moving to a cloud-based solution in perhaps two years from now.
This is a good solution and if it is suitable for the environment then I would recommend it.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Infrastructure Analyst at a insurance company with 501-1,000 employees
Helped our users to work remotely with a better user experience
Pros and Cons
- "XenDesktop has helped our users to work remotely with a better user experience."
- "The video conferencing feature needs to be improved."
What is our primary use case?
I use XenDesktop to manage virtual desktops. I can manage home office's projects using it. I also use it to create work space for different users.
How has it helped my organization?
XenDesktop has helped our users to work remotely with a better user experience.
What is most valuable?
I love all its features. It lets me do almost anything.
What needs improvement?
The video conferencing feature needs to be improved.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
February 2025
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Learn what your peers think about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
VP of IT with 51-200 employees
Performance over VPN was an issue but now it's much better
Valuable Features:
Before we were on a VPN model for remote usage into our data center, the performance issues with large datasets moving cross country really proved to be an issue with remote users. This product really moved the needle in solving for this.
Room for Improvement:
Not every application is certified with this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Administrator at a construction company with 1,001-5,000 employees
It is simple and can be centrally managed. HDX provides high-performance imaging.
Valuable Features
In HDX, the graphics provide high-performance imaging.
Improvements to My Organization
The product improves how our organization function because it is simple and can be centrally managed.
Room for Improvement
I think they should improve data speed performance to reduce bandwidth.
Use of Solution
I have used this solution for three months.
Deployment Issues
It was easy to deploy.
Customer Service and Technical Support
I rate technical support 10/10.
Initial Setup
Initial setup was not so complicated.
Implementation Team
We implemented it in-house. It's easy with support.
ROI
It is a bit expensive but ROI is there.
Other Advice
Go for it. It's the best one.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant/Project Manager at a tech services company with 501-1,000 employees
It provides a secure desktop to remote users, and licensing is competitively priced.
What is most valuable?
The most valuable feature of this product to me is its ability to provide a secure desktop to remote users.
How has it helped my organization?
The product has allowed the organisation to provide VDs for external users to access internal resources and manage them.
What needs improvement?
The product deployment is role-based and I would like to see the roles reduced.
For how long have I used the solution?
I have used this solution for 18 months.
What was my experience with deployment of the solution?
We had some issue with SCVMM, which is used to manage the Citrix infrastructure. We also faced an issue with the VDs being unregistered due to different reasons.
How are customer service and technical support?
Citrix support is very good. You open a case online and then give them a call. An engineer works with you until the issue is resolved. I quite like it.
Which solution did I use previously and why did I switch?
This is our first VD deployment.
How was the initial setup?
Initial setup was straightforward, but we did face some issues. As it is role-based setup, one needs to follows it properly, and do the sizing right to get it working.
What about the implementation team?
The product was implemented by a solution provider along with the server hardware as part of the project.
We implemented the product to check the feasibility and acceptability of VD in our organisation.
What's my experience with pricing, setup cost, and licensing?
The product licensing is competitively priced.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CIO at a tech services company with 501-1,000 employees
It gives our business departments the ability to be mobile and our administrators a valuable knowledge base.
Valuable Features:
- Reliability
- Security
- User Profiling
- Administrator's knowledge base
Improvements to My Organization:
It gives our business departments the ability to be mobile.
Room for Improvement:
As a market leader, they have got excellent product variety, but they should improve the user and administration experiences.
Also, their support could improve.
Cost and Licensing Advice:
If it fits your budget, no doubt you should get it, but keep in mind that there are other products out there that could give you the same for less.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
It has improved delivering applications to remote locations with its lower bandwidth utilization
Pros and Cons
- "It has improved delivering applications to remote locations with its lower bandwidth utilization."
What is our primary use case?
Application publishing through the Citrix. We have been using Citrix XenApp to deliver the business application to remote locations of our company. We highly reduce our bandwidth through the XenApp application publishing.
How has it helped my organization?
It has improved delivering applications to remote locations with its lower bandwidth utilization. It gives better performance to the user though the lowest bandwidth.
What is most valuable?
Citrix Xenapp application publishing is a valuable feature that we highly utilize in our organization.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Citrix / Virtualization Pre-Sales and Implementation Engg. at a tech vendor with 501-1,000 employees
ICA/HDX optimization policies are a key feature
Pros and Cons
- "ICA/HDX optimization policies."
- "Dependency on server virtualization after v7.x is an issue which I encountered in small environments."
How has it helped my organization?
XenApp has helped many of my customers with remote access of applications, access on different platforms.
What is most valuable?
ICA/HDX optimization policies.
What needs improvement?
Dependency on server virtualization after v7.x is an issue which I encountered in small environments.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
Seven out of 10.
Which solution did I use previously and why did I switch?
I used different application virtualization solutions, but I found XenApp to be the best of them.
How was the initial setup?
Straightforward for up to version 6. After version 7 it became complex.
What's my experience with pricing, setup cost, and licensing?
It is a bit costly, but enterprise class features come with a cost.
Which other solutions did I evaluate?
Thinspace, Propalms, VMware horizon, GO-Global.
What other advice do I have?
Plan wisely for sizing, product is stable if sizing is correct. Try to use standard application for virtualization, non-standard application can lead to memory leakage which can hamper your sizing considerations.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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Learn More: Questions:
- Any documentation about Citrix Virtual Apps and Desktops with Virtual Desktop Infrastructure (VDI)?
- VMware Horizon View vs Citrix XenApp: which is the better product and why?
- Do you have any PDF documentation for the Citrix Virtual Desktop solution?
- Which Virtual Desktop Infrastructure (VDI) solution is the best and why?
- When evaluating Application Virtualization, what aspect do you think is the most important to look for?
- What advantages do you see with Citrix XenApp or Desktop Solutions?
- Any documentation about Citrix Virtual Apps and Desktops with Virtual Desktop Infrastructure (VDI)?
- VMware Horizon View vs Citrix XenApp: which is the better product and why?
- What trends and challenges do you predict about Virtualization software for 2022?
- Do you have any PDF documentation for the Citrix Virtual Desktop solution?
Product and support is really good. If planned well, the solution is easy to deploy.