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PeerSpot user
Senior Consultant/Project Manager at a tech services company with 501-1,000 employees
Consultant
Leaderboard
It provides a secure desktop to remote users, and licensing is competitively priced.

What is most valuable?

The most valuable feature of this product to me is its ability to provide a secure desktop to remote users.

How has it helped my organization?

The product has allowed the organisation to provide VDs for external users to access internal resources and manage them.

What needs improvement?

The product deployment is role-based and I would like to see the roles reduced.

For how long have I used the solution?

I have used this solution for 18 months.

Buyer's Guide
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
November 2024
Learn what your peers think about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.

What was my experience with deployment of the solution?

We had some issue with SCVMM, which is used to manage the Citrix infrastructure. We also faced an issue with the VDs being unregistered due to different reasons.

How are customer service and support?

Citrix support is very good. You open a case online and then give them a call. An engineer works with you until the issue is resolved. I quite like it.

Which solution did I use previously and why did I switch?

This is our first VD deployment.

How was the initial setup?

Initial setup was straightforward, but we did face some issues. As it is role-based setup, one needs to follows it properly, and do the sizing right to get it working.

What about the implementation team?

The product was implemented by a solution provider along with the server hardware as part of the project.

We implemented the product to check the feasibility and acceptability of VD in our organisation.

What's my experience with pricing, setup cost, and licensing?

The product licensing is competitively priced.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior System Administrator at a construction company with 1,001-5,000 employees
Vendor
It is simple and can be centrally managed. HDX provides high-performance imaging.

Valuable Features

In HDX, the graphics provide high-performance imaging.

Improvements to My Organization

The product improves how our organization function because it is simple and can be centrally managed.

Room for Improvement

I think they should improve data speed performance to reduce bandwidth.

Use of Solution

I have used this solution for three months.

Deployment Issues

It was easy to deploy.

Customer Service and Technical Support

I rate technical support 10/10.

Initial Setup

Initial setup was not so complicated.

Implementation Team

We implemented it in-house. It's easy with support.

ROI

It is a bit expensive but ROI is there.

Other Advice

Go for it. It's the best one.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Fazal Ur Rehman Shah - PeerSpot reviewer
Fazal Ur Rehman ShahSenior Consultant/Project Manager at a tech services company with 501-1,000 employees
LeaderboardConsultant

Product and support is really good. If planned well, the solution is easy to deploy.

Buyer's Guide
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
November 2024
Learn what your peers think about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
it_user334560 - PeerSpot reviewer
CIO at a tech services company with 501-1,000 employees
Consultant
It gives our business departments the ability to be mobile and our administrators a valuable knowledge base.

Valuable Features:

  • Reliability
  • Security
  • User Profiling 
  • Administrator's knowledge base

Improvements to My Organization:

It gives our business departments the ability to be mobile.

Room for Improvement:

As a market leader, they have got excellent product variety, but they should improve the user and administration experiences. 

Also, their support could improve.

Cost and Licensing Advice:

If it fits your budget, no doubt you should get it, but keep in mind that there are other products out there that could give you the same for less.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1381863 - PeerSpot reviewer
CEO at a tech services company with 201-500 employees
Consultant
Provides us with a good user experience in a very secure environment
Pros and Cons
  • "The most valuable feature is the desktop experience so that users don't see much difference between the remote desktop and the local desktop... It also provides virtualization for high-end graphics so that they can be displayed. AutoCAD can be done on Citrix. The graphics are very good."
  • "It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution."

What is our primary use case?

One of the things we wanted to achieve was the ability to work from home and have the same environment. We use the application virtualization capabilities, the on-premise desktop virtualization, and the cloud-hosted desktop virtualization.

How has it helped my organization?

A lot of people are going to a hybrid working model and they can work in the same environment, whether they're at home or in the office. They're able to work efficiently.

Security is also of critical importance. It provides a very secure environment with several security features that can be implemented. We are an IT infrastructure company, so infrastructure passwords are very critical. It provides us with a tremendous amount of security, which is very valuable.

Citrix also simplifies adherence to industry regulations for data protection and for compliance.

What is most valuable?

The most valuable feature is the desktop experience so that users don't see much difference between the remote desktop and the local desktop. Their files remain the same, so it's much easier to work from different locations. We use it for laptops and desktops only, but I believe it has the flexibility to be used on any device. If the desktop experience is good, the employees are happier. They are able to do what they want to do.

It also provides virtualization for high-end graphics so that they can be displayed. AutoCAD can be done on Citrix. The graphics are very good.

We also like the security features it provides.

What needs improvement?

It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution.

For how long have I used the solution?

We have been using Citrix Virtual Apps and Desktops for about two and half months.

What do I think about the scalability of the solution?

We have about 400 people and we have implemented it for about 130 people. We're implementing it for the other employees as well.

Which solution did I use previously and why did I switch?

We went with Citrix because of its security and the user experience.

How was the initial setup?

Deployment and management are not easy, but because we are an IT company, we are able to do it. We provide a virtual desktop service to our customers, so Citrix fits into our business model. You have to set up all the Citrix components, drivers, and Netscaler. You need to deploy three to four servers for a basic Citrix setup, as well as servers that give the remote desktop to your users.

If you have Citrix experts, deployment should happen in a month's time. But if you don't have experts, it can take more time. Now that we have the expertise in managing Citrix on the cloud, the time it takes to get our customers on board and into the service that we are providing to them with Citrix, depends on them. We can get them on board very quickly because now we know what to do and how to do it.

What other advice do I have?

We haven't embraced thin clients or low-cost device computing yet. We were of two minds about whether to take full laptops or thin clients for access while working from home. We are experimenting with thin clients now, and the experience has been positive, but until now we have used only laptops. We are going to further test thin clients and then we'll be giving them to some of our users.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user2529 - PeerSpot reviewer
Manager of Data Center at a transportation company with 1,001-5,000 employees
Vendor
Good product, but competition is gaining...

Valuable Features:

Good product, our POC proved that Xendesktop required lower bandwidth per machine than competitors.

Room for Improvement:

Costs for one, we settled on VMware hypervisor with Citrix Xendesktop running underneath, additional costs were incurred because of this hybrid solution, another consideration would be the significant disk space required for what is called "write cache". It was unplanned and caused a considerable headache.

Other Advice:

Since the POC, VMview has significantly improved thier bandwidth requirements. I wonder if a complete VMware solution may be a viable replacement at some point.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user4401 - PeerSpot reviewer
it_user4401Developer at a transportation company with 1,001-5,000 employees
Vendor

Can you tell me the additional costs that were incurred because of the hybrid solution?

DBA5334 - PeerSpot reviewer
‎Database Administrator with 51-200 employees
Real User
It has improved delivering applications to remote locations with its lower bandwidth utilization
Pros and Cons
  • "It has improved delivering applications to remote locations with its lower bandwidth utilization."

    What is our primary use case?

    Application publishing through the Citrix. We have been using Citrix XenApp to  deliver the business application to remote locations of our company. We highly  reduce our bandwidth through the XenApp application publishing.

    How has it helped my organization?

    It has improved delivering applications to remote locations with its lower bandwidth utilization. It gives better performance to the user though the lowest bandwidth.

    What is most valuable?

    Citrix Xenapp application publishing is a valuable feature that we highly utilize in our organization.

    For how long have I used the solution?

    More than five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    IT Administrator at a tech services company with 51-200 employees
    Consultant
    XenDesktop 5

    Citrix XenDesktop is a great product. My experience is with the 5.x version, and have been introduced to XD7 which looks awesome and I cannot wait to have it running in production for the new features it offers.
    XD5 works well, take a VM and install the Citrix virtual desktop agent, and then add the machine to your Director server through the Desktop Studio console. Assign an user to the machine and they are able to access (Yes, I am leaving out a bunch of steps such as setting up the web interface for remote logins but this review is for XenDesktop and not the related stuff).
    Performance is exceptional even across low bandwidth connections. The connection is secure, and you have options to block USB drives and even the clipboard if you want to restrict users.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user4401 - PeerSpot reviewer
    it_user4401Developer at a transportation company with 1,001-5,000 employees
    Vendor

    I used XenDesktop 5.6 and I agree with you, it's a great product. From my point of view, the main pros are: thin provisioning capabilities, client USB support, advanced high definition video and audio capabilities and support for vSphere, Hyper-V and XenServer hypervisors. As cons, I would like to say that XenDesktop has management console difficult to use, many prerequisites and columns in the Desktop Studio are too small.

    Network Consulting Engineer at TECNOLOGIK
    Real User
    Manage desktops and data from a single pane
    Pros and Cons
    • "The price and user interface are great."
    • "The initial setup is very complex."

    What is our primary use case?

    Within our organization, there are roughly 80 users using this solution.

    What is most valuable?

    The price and user-interface are great.

    What needs improvement?

    I would like to see more audio support.

    For how long have I used the solution?

    I have been using this solution for roughly six months.

    What do I think about the stability of the solution?

    The stability is good. I experienced a few bugs with previous versions, but not this version.

    What do I think about the scalability of the solution?

    The scalability is great. On a scale from one to ten, scalability-wise, I would give this solution a rating of eight.

    How are customer service and technical support?

    The technical support is pretty good. On a scale from one to ten, I would give their technical support a rating of seven. They respond very quickly and they are very skilled at their job.

    How was the initial setup?

    Citrix Workspace Is difficult to deploy. The initial setup is very complex.

    What other advice do I have?

    I would absolutely recommend this solution. Overall, on a scale from one to ten, I would give this solution a rating of eight.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Report and get advice and tips from experienced pros sharing their opinions.