3CX Live Chat vs Avaya IX Meetings comparison

3CX and Avaya are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Avaya is ranked #18 with an average rating of 8.0. 3CX holds a 1.5% mindshare in VM, compared to Avaya’s 0.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Avaya users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Avaya IX Meetings

Read 4 Avaya IX Meetings reviews

153 Views
62 Comparison Views

100% willing to recommend

3CX Live Chat

Avaya IX Meetings

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Avaya IX Meetings are competing products in the communication enhancement category. Avaya IX Meetings seems to have the upper hand due to its extensive feature set for comprehensive communication.

Features: 3CX Live Chat offers seamless website integration, customizable chat options, and CRM integration, ideal for immediate customer interaction. Avaya IX Meetings provides robust video conferencing, screen sharing, and recording, catering to remote collaboration needs.

Ease of Deployment and Customer Service: 3CX Live Chat has straightforward cloud deployment and efficient technical support, making integration with existing platforms quick. Avaya IX Meetings requires more configuration, complicating initial setup, but its extensive documentation and dedicated support ensure smooth operation once implemented.

Pricing and ROI: 3CX Live Chat is recognized for cost-effectiveness and swift ROI due to low setup costs and scalable pricing. Avaya IX Meetings involves higher initial costs justified by its extensive features, offering good ROI for organizations prioritizing robust conferencing tools.

To learn more, read our detailed 3CX Live Chat vs. Avaya IX Meetings Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Avaya IX Meetings

April 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Avaya IX Meetings

Ranking in Virtual Meetings

18th

Average Rating

8.2

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.5%, down from 2.3% compared to the previous year. The mindshare of Avaya IX Meetings is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Letarik Terefe

Information Technology Division Director at Ethiopian Roads Administration

Supports chatting through text messaging and instant messaging

We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex. I have been using the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"The integration between the video and voice is the most valuable solution."

"With the reporting feature you can get all the incoming and outgoing call details."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"The solution is stable."

"3CX is a reliable solution."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

More 3CX Live Chat pros

"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."

"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."

"I like the share information function."

"Interesting collaboration features."

Cons

"Its features for scheduling and generating reports need improvement."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"There should be an option to save some extensions."

"It could be better in terms of providing more options for call recording."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Having a video call would be a nice idea."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

More 3CX Live Chat cons

"Increase in participant numbers reduces quality of video and sound."

"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."

"The installation could be more straightforward. I would like it to work with other meeting software in the next release."

"Avaya IX Meetings' deployment is complex."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

"I'm using a subscription. The price is reasonable. It costs about $20 a year."

"Avaya IX Meetings' licensing costs are monthly."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What needs improvement with Avaya IX Meetings?

Avaya IX Meetings' deployment is complex.

See all answers

What is your primary use case for Avaya IX Meetings?

See all answers

What advice do you have for others considering Avaya IX Meetings?

I rate Avaya IX Meetings an eight out of ten.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

Webex vs 3CX Live Chat

Compared 16% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

April 2025

Download Avaya IX Meetings product report

Also Known As

3CX PBX

Flare, Avaya Flare

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Allow users to participate in the context of where they are and what they're doing. Easily connect and communicate to get the most out of every meeting.

Avaya

Sample Customers

Information Not Available

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega

Buyer's Guide

3CX Live Chat vs. Avaya IX Meetings

April 2025

Free Report: 3CX Live Chat vs. Avaya IX Meetings

Find out what your peers are saying about 3CX Live Chat vs. Avaya IX Meetings and other solutions. Updated: April 2025.

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