3CX Live Chat vs Google Hangouts comparison

3CX and Google are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Google is ranked #5 with an average rating of 8.4. 3CX holds a 1.5% mindshare in VM, compared to Google’s 0.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 93% of Google users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Google Hangouts

Read 55 Google Hangouts reviews

1,698 Views
75 Comparison Views

93% willing to recommend

3CX Live Chat

Google Hangouts

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Google Hangouts compete in the communication solutions category. 3CX Live Chat has the upper hand due to its advanced VoIP features and comprehensive integration capabilities, providing a more versatile solution compared to the straightforward messaging and video conferencing focus of Google Hangouts.

Features: 3CX Live Chat offers extensive VoIP features, including call recording and web conferencing, mobile and desktop clients, and seamless CRM integration. It is highly versatile, catering to diverse industries with strong call management capabilities. Google Hangouts provides easy messaging and video conferencing, excellent integration with Google Suite, screen sharing, and meeting management through Google Calendar.

Room for Improvement: 3CX Live Chat could enhance integration with external devices and improve call recording management, Linux support, and CRM integration customization. The system's analytics and reporting capabilities need development. Google Hangouts could improve connectivity, file sharing, performance on slower connections, meeting size limitations, and add recording features in the basic version.

Ease of Deployment and Customer Service: Both 3CX Live Chat and Google Hangouts offer deployment on public and private clouds. 3CX Live Chat also provides on-premises and hybrid options, catering to various organizational needs. 3CX is praised for its international support, but could improve 24/7 availability. Google Hangouts benefits from Google's global support infrastructure but struggles with technical support in varied environments.

Pricing and ROI: 3CX Live Chat offers competitive pricing without user license costs, providing value in concurrent calls and scalability with business needs. It promises potential ROI in months due to reduced telephony costs. Google Hangouts, part of Google Workspace, is generally cost-effective with free and paid options. Recent price increases position it as mid-range, but integration with other Google services adds value. While 3CX focuses on feature-rich pricing, Google Hangouts leverages its integration and simplicity.

To learn more, read our detailed 3CX Live Chat vs. Google Hangouts Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Google Hangouts

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Google Hangouts

Ranking in Virtual Meetings

5th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.5%, down from 2.3% compared to the previous year. The mindshare of Google Hangouts is 0.4%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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ANIS QURESHI

Senior Specialist- IT Systems Management at GAL

Quick and seamless meeting setup offers a smooth experience

I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"Mobility features and remote extensions work well."

"It’s straightforward to set up."

"The solution is stable."

"The integration between the video and voice is the most valuable solution."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

More 3CX Live Chat pros

"Google Hangouts is easy to use and intuitive."

"The video call feature is the most valuable."

"I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."

"It's very easy to use."

"It has efficient recording features."

"The interface is simple and not complex."

"The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."

"The solution is stable."

More Google Hangouts pros

Cons

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The support team can appear to be condescending."

"Its features for scheduling and generating reports need improvement."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"It could be better in terms of providing more options for call recording."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"There is no delete option for messages which could be an added feature in a future release."

"Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."

"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."

"The platform's screen-sharing feature and the participant panel could be improved."

"The solution could integrate more automation into the product."

"We don’t have any complaints."

"The UI has room for improvement."

"We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."

More Google Hangouts cons

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

"The screen-sharing feature is the most valuable feature."

"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

"I use the free version of the solution."

"This solution is available for free with the opening of a Google account."

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."

"We access the solution through Google Workspace. It is inexpensive to use."

"There is an annual subscription to use this solution."

More Google Hangouts pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

Educational Organization

97%

Computer Software Company

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

I can't comment on the pricing as I have no idea about it.

See all answers

What needs improvement with Google Hangouts?

The filtering is good. That said, sometimes, due to system restrictions, I can't use blur effects or other filters. The chat feature could be improved to allow tagging users for notifications.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

Webex vs 3CX Live Chat

Compared 16% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Google Hangouts

April 2025

Download Google Hangouts product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Google

Buyer's Guide

3CX Live Chat vs. Google Hangouts

April 2025

Free Report: 3CX Live Chat vs. Google Hangouts

Find out what your peers are saying about 3CX Live Chat vs. Google Hangouts and other solutions. Updated: April 2025.

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