3CX Live Chat vs Grasshopper comparison

3CX and Grasshopper are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #4 with an average rating of 7.0, while Grasshopper is ranked #10. 3CX holds a 2.5% mindshare in CBV, compared to Grasshopper’s 2.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Grasshopper users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

42 Views
30 Comparison Views

91% willing to recommend

Grasshopper

Read 2 Grasshopper reviews

74 Views
40 Comparison Views

100% willing to recommend

3CX Live Chat

Grasshopper

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Grasshopper based on real PeerSpot user reviews.

Find out in this report how the two Hosted and Cloud Based VoIP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Grasshopper Report (Updated: March 2025).

Buyer's Guide

3CX Live Chat vs. Grasshopper

March 2025

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Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

4th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Virtual Meetings (17th), IP PBX (1st), Unified Communications (2nd), Live Chat (4th)

Grasshopper

Ranking in Hosted and Cloud Based VoIP

10th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 2.5%, up from 1.8% compared to the previous year. The mindshare of Grasshopper is 2.5%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user662667

Owner Referral Center Manager at a hospitality company with 5,001-10,000 employees

One of the features I enjoy the most is the capability in which you can get a number without having a physical office.

One of the features I enjoy the most is the capability in which you can get a number without having a physical office. Our company works virtually. We each have an extension and voicemail. You do not need new hardware. Just download the app to your mobile phone and you are ready. When calling back, you open the app and dial from there. This is a great software for start-ups, virtual offices and small businesses.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"Mobility features and remote extensions work well."

"3CX is a reliable solution."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"The solution is stable."

"With the reporting feature you can get all the incoming and outgoing call details."

More 3CX Live Chat pros

"The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks."

Cons

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"Having a video call would be a nice idea."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"It could be better in terms of providing more options for call recording."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

More 3CX Live Chat cons

"Interoperability with other programs and inability to file share and collaborate within a team or office."

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There is no add-on costing on the standard fees."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

More 3CX Live Chat pricing and cost advice

"It's free."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 24% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 22% of the time

Webex vs 3CX Live Chat

Compared 17% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Hosted and Cloud Based VoIP

March 2025

Download Grasshopper product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Keep your existing number - Maintain your brand

Get a toll free or local number - national or local presence

Multiple extensions - for everyone on your team

Call forwarding to mobile phones - work from anywhere

Voicemails transcribed - delivered to your email

No new hardware - use your existing phones

Send business text messages - from your toll free or local number

Grasshopper

Sample Customers

Information Not Available

360clean, Batchbook, Brimtech, Collabo, Everything Happy, FillASeat, Globalme, HomeStars, MOVE Systems, Municibid, Ocasomedia, Rentity, SkinOwl, SoundBetter, Titan PPC, TeamGantt

Buyer's Guide

3CX Live Chat vs. Grasshopper

March 2025

Free Report: 3CX Live Chat vs. Grasshopper

Find out what your peers are saying about 3CX Live Chat vs. Grasshopper and other solutions. Updated: March 2025.

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We monitor all Hosted and Cloud Based VoIP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.