3CX Live Chat vs StarLeaf comparison

3CX and StarLeaf are both solutions in the Virtual Meetings category. 3CX is ranked #15 with an average rating of 7.0, while StarLeaf is ranked #48. 3CX holds a 2.5% mindshare in VM, compared to StarLeaf’s 0.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of StarLeaf users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

332 Views
223 Comparison Views

91% willing to recommend

StarLeaf

Read 1 StarLeaf review

43 Views
20 Comparison Views

100% willing to recommend

3CX Live Chat

StarLeaf

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and StarLeaf based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings.

To learn more, read our detailed Virtual Meetings Report (Updated: October 2024).

Buyer's Guide

Virtual Meetings

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

15th

Average Rating

8.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

StarLeaf

Ranking in Virtual Meetings

48th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.5%, up from 2.1% compared to the previous year. The mindshare of StarLeaf is 0.2%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Jan Skola

Solution Architect at a tech services company with 201-500 employees

Easy to use for our clients and was easy to roll out

I would rate it a nine out of ten. It was really easy to roll it out to our users to implement it to an API. It was very seamless. I don't see any lack of features we need. For the purpose of connecting the client and agent, it works very well. I would like the ability to download or retrieve the call history through APIs. There is no way to download the recordings from the meetings because you can record the meeting. The only way to get the recording from the platform is to log in to my strategic portal and download it manually. There is no way to retrieve the link for downloading the recording through API. I would like to see that in the next release.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"The integration between the video and voice is the most valuable solution."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"It’s straightforward to set up."

More 3CX Live Chat pros

"The pros are that it's like a global leader. It has a translation project, which is very interesting and important for our users because the minority of them are not able to read and speak in English."

Cons

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Its features for scheduling and generating reports need improvement."

More 3CX Live Chat cons

"We have had some problems with stability. A week ago, we had outaging but it has stablized."

Pricing and Cost Advice

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

10%

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 33% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Webex vs 3CX Live Chat

Compared 21% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

October 2024

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

October 2024

Download StarLeaf product report

Also Known As

3CX PBX

No data available

Learn More

3CX

StarLeaf

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

The StarLeaf solution

Rooms
From small huddle spaces to large meeting rooms and conference suites, StarLeaf allows participants to communicate, share, present and discuss as if they were there in the room.

Meetings
Remove barriers to communication and hold online meetings that anyone can join. Connect with the widest possible audience with audio, video and screen sharing.

Interoperability
Complete interoperability so you can hold meetings with Skype for Business and any standards-based systems including Zoom, Cisco, Lifesize and Polycom.

Messaging
Help your employees to work more productively and collaborate more easily with one-to-one instant messaging, group chats, and the ability to escalate any chat to a video call.

Sample Customers

Information Not Available

Kinderspaital Zurich, HGEM, Stronghold

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: October 2024.

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