Xurrent vs Zendesk comparison

Xurrent and Zendesk are both solutions in the IT Service Management (ITSM) category. Xurrent is ranked #16 with an average rating of 8.0, while Zendesk is ranked #7 with an average rating of 7.4. Xurrent holds a 1.3% mindshare in ISM, compared to Zendesk’s 4.0% mindshare. Additionally, 100% of Xurrent users are willing to recommend the solution, compared to 93% of Zendesk users who would recommend it.

Xurrent

Read 4 Xurrent reviews

565 Views
565 Comparison Views

100% willing to recommend

Zendesk

Read 61 Zendesk reviews

3,619 Views
1,375 Comparison Views

93% willing to recommend

Xurrent

Zendesk

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 22, 2025

Zendesk and Xurrent are both products in the customer service and CRM space. Zendesk has an advantage in integration capacity and overall support, while Xurrent offers innovative features that suit some organizations better.

Features: Zendesk includes a robust ticketing system for efficient workflow management, multi-channel support, and customizable automation options. Xurrent offers advanced AI-driven analytics, flexible reporting, and appeals to data-driven companies.

Ease of Deployment and Customer Service: Zendesk provides straightforward deployment and extensive customer support for smooth adoption. Xurrent, requiring more technical expertise for setup, offers a customizable environment.

Pricing and ROI: Zendesk’s scalable options promote steady ROI with reliable services, suitable for businesses focusing on predictable pricing. Xurrent's flexible pricing may entail higher initial costs but offers tailored features for significant long-term returns.

To learn more, read our detailed Xurrent vs. Zendesk Report (Updated: September 2025).

Buyer's Guide

Xurrent vs. Zendesk

September 2025

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Helped 870,701 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Xurrent

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th), CRM (18th), Help Desk Software (8th), Sales Force Automation (8th), Reporting (14th), Knowledge Management Software (4th), Community Platforms (2nd)

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of Xurrent is 1.3%, up from 0.9% compared to the previous year. The mindshare of Zendesk is 4.0%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Zendesk	4.0%
Xurrent	1.3%
Other	94.7%

IT Service Management (ITSM)

Featured Reviews

Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

Read full review

JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is highly stable."

"I like their request management as well as their project management."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."

"It's very convenient to use."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

"The initial setup is simple and straightforward."

"I love how the tickets would auto-populate very quickly in Zendesk, especially when a call comes in."

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"We rarely had issues with Zendesk."

"The product offers very good management. It has a great ability to assign tickets based on content."

More Zendesk pros

Cons

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"Asset Discovery is a feature that should be added."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"It wasn't easy to set up so we're only using a third of all of the features,"

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."

"I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI."

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

More Zendesk cons

Pricing and Cost Advice

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The pricing is expensive."

"It is the most affordable because it is priced per month per user."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"From what I hear, Zendesk's pricing is a little expensive."

"The price is very competitive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Healthcare Company

Retailer

Energy/Utilities Company

Computer Software Company

21%

Performing Arts

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	20
Large Enterprise	11

Questions from the Community

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

See all answers

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

See all answers

What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

See all answers

What needs improvement with Zendesk Support?

I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI. I know many CRM tools are already on the way to do that.

See all answers

Comparisons

ServiceNow vs Xurrent

Compared 56% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 23% of the time

Freshservice vs Xurrent

Compared 13% of the time

JIRA Service Management vs Xurrent

Compared 7% of the time

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ServiceNow vs Zendesk

Compared 13% of the time

JIRA Service Management vs Zendesk

Compared 6% of the time

Freshservice vs Zendesk

Compared 5% of the time

BMC Helix ITSM vs Zendesk

Compared 4% of the time

PagerDuty Operations Cloud vs Zendesk

Compared 4% of the time

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Product Reports

Buyer's Guide

Xurrent

September 2025

Download Xurrent product report

Buyer's Guide

Zendesk

September 2025

Download Zendesk product report

Also Known As

4me

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Information Not Available

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

Xurrent vs. Zendesk

September 2025

Free Report: Xurrent vs. Zendesk

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