4me vs Zendesk comparison

Read 59 Zendesk reviews

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4me

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Executive SummaryUpdated on Nov 3, 2024

Zendesk and 4me compete in the IT service management and helpdesk software market. Zendesk is preferred for its intuitive customer support features, whereas 4me is noted for its extensive service management capabilities, often worth the investment due to its comprehensive offerings.

Features: Zendesk is distinguished by its strong ticketing system, extensive integrations, and engaging community forums, vital for customer-facing support initiatives. 4me focuses on advanced service management tools, comprehensive automation, and detailed analytics, aligning with internal IT service requirements and catering to larger organizations.

Ease of Deployment and Customer Service: 4me is acknowledged for its flexible cloud-based deployment model and responsive technical support, streamlining integration for large organizations. Zendesk, with its own cloud deployment, offers straightforward setup and extensive customer service options like live chat and phone support, assisting smaller teams in achieving quick resolutions.

Pricing and ROI: Zendesk is known for its affordable initial pricing with scalable options, allowing businesses to start with a lower investment and expand as needed, though additional costs can arise for essential features. 4me involves a higher initial setup expenditure but promises superior ROI for enterprises needing broad IT management solutions, underpinned by its advanced features and automation.

To learn more, read our detailed 4me vs. Zendesk Report (Updated: October 2024).

4me vs. Zendesk

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Helped 814,763 peers since 2012

Categories and Ranking

4me

Ranking in IT Service Management (ITSM)

19th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in IT Service Management (ITSM)

9th

Average Rating

8.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th), CRM (21st), Help Desk Software (11th), Sales Force Automation (7th), Reporting (13th), Knowledge Management Software (2nd), Community Platforms (2nd)

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.0%, up from 0.6% compared to the previous year. The mindshare of Zendesk is 4.1%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Edward Carbutt

Executive Director at Marval Software

Dec 12, 2023

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're implementation partners. We'll be implementing 4me for our customers who buy it. The users can use it for various things, obviously for ITSM, but also for enterprise service management, facilities, HR, supply chain, and many other organizational functions, not just IT The multi-tenancy…

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Ahmed Nassar

Technical Consultant at Spectrum Group

Oct 17, 2023

Stable tool, making it reliable for handling tasks but difficult initial setup

It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like their request management as well as their project management."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"The solution is highly stable."

"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."

"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."

"The product offers very good management. It has a great ability to assign tickets based on content."

"It's a very stable tool, very powerful."

"We rarely had issues with Zendesk."

"It's very convenient to use."

"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."

"It is a scalable solution."

More Zendesk pros

Cons

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"Asset Discovery is a feature that should be added."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"Report generation is still slightly tricky and not very customizable as per my inquiries."

"The dashboard could be better."

"They have something called Zendesk Explore, which isn't as good as what they had in place previously."

"The solution could integrate better with QR codes from some websites such as Facebook."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"The solution itself wasn't easy to set up."

More Zendesk cons

Pricing and Cost Advice

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"It is the most affordable because it is priced per month per user."

"The pricing is expensive."

"From what I hear, Zendesk's pricing is a little expensive."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"The price is very competitive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

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Top Industries

By visitors reading reviews

Computer Software Company

33%

Government

Wholesaler/Distributor

Manufacturing Company

Computer Software Company

22%

Educational Organization

11%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

From what I hear, Zendesk's pricing is a little expensive. One of the reasons for shifting from Zendesk to Talkdesk was cost efficiency.

What needs improvement with Zendesk Support?

Sometimes, the calls do not record, and your conversation is cut midway. When you want to do a call calibration, you realize that the call is incomplete. Zendesk's stability on inbound calls could ...

JIRA Service Management vs Zendesk

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Product Reports

IT Service Management (ITSM)

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Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

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4me

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Information Not Available

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

4me vs. Zendesk