4me vs Zendesk comparison

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4me

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Executive SummaryUpdated on Nov 3, 2024

Zendesk and 4me compete in the IT service management and helpdesk software market. Zendesk is preferred for its intuitive customer support features, whereas 4me is noted for its extensive service management capabilities, often worth the investment due to its comprehensive offerings.

Features: Zendesk is distinguished by its strong ticketing system, extensive integrations, and engaging community forums, vital for customer-facing support initiatives. 4me focuses on advanced service management tools, comprehensive automation, and detailed analytics, aligning with internal IT service requirements and catering to larger organizations.

Ease of Deployment and Customer Service: 4me is acknowledged for its flexible cloud-based deployment model and responsive technical support, streamlining integration for large organizations. Zendesk, with its own cloud deployment, offers straightforward setup and extensive customer service options like live chat and phone support, assisting smaller teams in achieving quick resolutions.

Pricing and ROI: Zendesk is known for its affordable initial pricing with scalable options, allowing businesses to start with a lower investment and expand as needed, though additional costs can arise for essential features. 4me involves a higher initial setup expenditure but promises superior ROI for enterprises needing broad IT management solutions, underpinned by its advanced features and automation.

To learn more, read our detailed 4me vs. Zendesk Report (Updated: April 2025).

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4me vs. Zendesk

April 2025

Helped 848,253 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

4me

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (20th), Help Desk Software (9th), Sales Force Automation (7th), Reporting (13th), Knowledge Management Software (3rd), Community Platforms (3rd)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.3%, up from 0.7% compared to the previous year. The mindshare of Zendesk is 3.8%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Anneri Van Der Merwe

4me Product Manager at Blue Turtle Technologies

Impressive scalability and reliability for seamless service management

One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.

Read full review

JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It offers a comprehensive set of features without requiring additional payments for each feature."

"The solution is highly stable."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"I like their request management as well as their project management."

"Zendesk has been invaluable in automating communications such as email and phone calls."

"It is a scalable solution."

"The product offers very good management. It has a great ability to assign tickets based on content."

"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."

"I love how the tickets would auto-populate very quickly in Zendesk, especially when a call comes in."

"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."

"The stability has been very good."

"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."

More Zendesk pros

Cons

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"Asset Discovery is a feature that should be added."

"You couldn't give administrative access to new hires."

"The solution could integrate better with QR codes from some websites such as Facebook."

"The price of the solution should be reduced."

"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

"It needs to improve in terms of its flexibility, price, and installation."

"The solution itself wasn't easy to set up."

More Zendesk cons

Pricing and Cost Advice

"The pricing is expensive."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"It is the most affordable because it is priced per month per user."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The price is very competitive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"From what I hear, Zendesk's pricing is a little expensive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

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848,253 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

26%

Healthcare Company

Energy/Utilities Company

Government

Computer Software Company

23%

Educational Organization

11%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.

What needs improvement with Zendesk Support?

Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...

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Product Reports

IT Service Management (ITSM)

March 2025

Download 4me product report

Download Zendesk product report

March 2025

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Information Not Available

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber