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Adobe Web Experience Management vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Adobe Web Experience Manage...
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Customer Experience Management (12th)
OpenText Extended ECM
Average Rating
7.8
Number of Reviews
20
Ranking in other categories
Enterprise Content Management (2nd), Content Collaboration Platforms (11th)
 

Mindshare comparison

Adobe Web Experience Management and OpenText Extended ECM aren’t in the same category and serve different purposes. Adobe Web Experience Management is designed for Customer Experience Management and holds a mindshare of 4.1%, down 6.3% compared to last year.
OpenText Extended ECM, on the other hand, focuses on Enterprise Content Management, holds 11.4% mindshare, up 10.0% since last year.
Customer Experience Management
Enterprise Content Management
 

Featured Reviews

Syed Hasan - PeerSpot reviewer
Apr 30, 2022
It has a lot of features, and it is very easy to learn, use, integrate, and manage
It would be better if it also supports some styling. Currently, whenever we have to do design for a particular client according to their brand strategy, it takes a good amount of effort. Adobe never focuses on this area. They say that you design your pages, templates, etc. If they can define common components or a common section of the style sheet so that if you want to have a button by default, you can go and just mention the specifications, such as the color code, and those specifications are automatically followed across the whole site or multiple sites according to the brand strategy. Such functionality will be helpful because currently, it takes a lot of effort to manage them separately. They can increase the number of components in terms of combinations. For example, if I take an image and a text component, currently, Adobe gives you just an image and text component. It should provide multiple versions, such as image, text, and video. That's because, on most of the sites, clients always come up with this combination. They want to have a video. They want to have an image, and they want to have some text. There could be options to have any of the following combinations: * The image on the left, the video on the right, and the text at the bottom. * The image on the left, the video on the right, and the text at the top. * The image in the center, the video on top, and the text at the bottom. If they can come up with such permutations and combinations, it will make the work easier. It will help us in putting out the site in a faster way, instead of us having to do the regular development every time. They can come up with some out-of-the-box components to help you drag and drop a video that will be displayed in a particular player. Currently, some of the features are not available, and we have to customize them. They can look into the top video players that are being used by most of the end-users from a location and provide out-of-the-box components. They can look into the features of YouTube, Vimeo, and other top players.
Bala Raju - PeerSpot reviewer
Sep 3, 2024
Permissions management is really good and offer classification categories for searching data
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The templates and components that come out of the box are very helpful, especially in terms of the content fragments and experience fragments. Every client would like to have some templates and components, and they would like to cut down the effort of having to create every component that's customized. So, they try to use them out of the box. Other than that, the user roles and permissions workflows, third-party integrations, and system integration are the features that are very important."
"Good content and digital management capabilities."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"Scalability is great. We can extend areas horizontally and vertically."
"The tool's most valuable features are document storage, security, and compliance."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"We can configure the solution with any industry's products per customer requirements."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"It's a very good solution."
 

Cons

"Unable to handle very large video files."
"It would be better if it also supports some styling. Currently, whenever we have to do design for a particular client according to their brand strategy, it takes a good amount of effort. Adobe never focuses on this area. They say that you design your pages, templates, etc. If they can define common components or a common section of the style sheet so that if you want to have a button by default, you can go and just mention the specifications, such as the color code, and those specifications are automatically followed across the whole site or multiple sites according to the brand strategy. Such functionality will be helpful because currently, it takes a lot of effort to manage them separately."
"The solution's performance, stability, and consistency could be improved."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"User interface needs improvement (at least in the version we are using, desktop client)."
"The solution should work better with partners and be more developer-friendly."
"A dashboard with information would be nice to see."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"More out-of-the-box automation features should be added to OpenText Extended ECM."
 

Pricing and Cost Advice

"It's definitely an expensive solution, but it comes with a lot of features and scalability. As compared to other content management systems that we have in the market, AEM is the costliest one. There is no hidden or additional fee."
"The solution is expensive."
"The tool's pricing is confusing to the end customer."
"Both Open Text ECM and IBM File share are expensive."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The product is pricey."
"The total cost of the product will vary on the capabilities required"
"OpenText Extended ECM is an expensive solution."
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Top Industries

By visitors reading reviews
No data available
Government
14%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

 

Overview

 

Sample Customers

Rundfunk Berlin-Brandenburg, University of Georgia, The University of Auckland, Dalhousie University, KfW Bankengruppe, IG Group, National Australia Bank, Investec, New Mexico Department of Transportation (NMDOT), Swiss Federal Railways (SBB), Singapore Tourism Board, European Southern Observatory (ESO)
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Qualtrics, ServiceNow, Teradata and others in Customer Experience Management. Updated: October 2024.
814,763 professionals have used our research since 2012.