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Alcatel-Lucent OpenTouch vs Cisco Unified Communications comparison

 

Categories and Ranking

Alcatel-Lucent OpenTouch
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Unified Communications as a Service (7th)
Cisco Unified Communications
Average Rating
8.6
Number of Reviews
7
Ranking in other categories
Unified Communications (1st), IP Telephony & Unified Communications (1st)
 

Mindshare comparison

While both are Convergence and VOIP solutions, they serve different purposes. Alcatel-Lucent OpenTouch is designed for Unified Communications as a Service and holds a mindshare of 6.5%, up 5.2% compared to last year.
Cisco Unified Communications, on the other hand, focuses on Unified Communications, holds 13.9% mindshare, down 14.2% since last year.
Unified Communications as a Service
Unified Communications
 

Featured Reviews

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Kani Kumar J - PeerSpot reviewer
Sep 26, 2024
Reliable customer communication and good third-party integrations with minor server update issues
It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the customer needs information, they will use different mediums to communicate with the bank, like via…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Use our free recommendation engine to learn which Unified Communications as a Service solutions are best for your needs.
814,763 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
University
13%
Computer Software Company
11%
Government
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What needs improvement with Cisco Unified Communications?
Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...
What is your primary use case for Cisco Unified Communications?
It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...
What is your experience regarding pricing and costs for Cisco Unified Communications?
The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.
 

Also Known As

Alcatel Lucent OpenTouch, OpenTouch
No data available
 

Overview

 

Sample Customers

Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images