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Alluvio AppResponse vs ServiceNow Cloud Observability comparison

Riverbed and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Riverbed is ranked #47 with an average rating of 8.0, while ServiceNow is ranked #41 with an average rating of 7.5. Riverbed holds a 0.2% mindshare in APM, compared to ServiceNow’s 0.4% mindshare. Additionally, 93% of Riverbed users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.
Alluvio AppResponse
Read 17 Alluvio AppResponse reviews
  • 436 Views
  • 274 Comparison Views
93% willing to recommend
ServiceNow Cloud Observability
Read 4 ServiceNow Cloud Observability reviews
  • 771 Views
  • 593 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Alluvio AppResponse and ServiceNow Cloud Observability are tools designed for monitoring and analyzing application performance. User reviews indicate that ServiceNow Cloud Observability may offer a more comprehensive feature set, resulting in it being perceived as a superior product despite Alluvio AppResponse's strengths in certain areas such as pricing and customer support.

What features are offered by Alluvio AppResponse in comparison to ServiceNow Cloud Observability?

Alluvio AppResponse: Packet capture, deep application performance analytics, network-based application performance monitoring. ServiceNow Cloud Observability: Robust integration capabilities, real-time visibility, multi-cloud monitoring.

What areas of improvement can be found in Alluvio AppResponse in comparison to ServiceNow Cloud Observability?

Alluvio AppResponse: Network traffic analysis, reporting features, user interface. ServiceNow Cloud Observability: Alerting mechanisms, data presentation, dashboard customization.

How is the ease of deployment and customer service of Alluvio AppResponse in comparison to ServiceNow Cloud Observability?

Alluvio AppResponse users find the deployment straightforward with commendable customer service. ServiceNow Cloud Observability users report a more complex setup process but appreciate comprehensive support during deployment.

What setup costs and ROI can be seen with Alluvio AppResponse in comparison to ServiceNow Cloud Observability?

Alluvio AppResponse users tend to be satisfied with its competitive pricing and positive ROI. ServiceNow Cloud Observability is seen as more expensive but justified by its extensive features and capabilities.

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To learn more, read our detailed Alluvio AppResponse vs. ServiceNow Cloud Observability Report (Updated: April 2025).
Buyer's Guide
Alluvio AppResponse vs. ServiceNow Cloud Observability
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alluvio AppResponse
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
8.6
Reviews Sentiment
7.6
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (60th)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
41st
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Alluvio AppResponse is 0.2%, down from 0.2% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ahmet Kilic - PeerSpot reviewer
It's a total solution that gives you end-to-end visibility at all levels
I rate Alluvio AppResponse 10 out of 10. If you work for a financial company especially, you probably face problems on the application side. The problem is easy to identify, but you need to determine the root cause. You can solve issues easily via AppResponse because it shows you all the details of your transactions so you can see the real problem in the database, network, software, etc. For example, you can find the solution easily if you create the right dashboard on your site. If you can't find the problem, you can observe or investigate PCAP.
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VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AppResponse is a total solution that gives you end-to-end visibility into applications at all levels, from Layer 1 to Layer 7. We can trace all those sections: physical, IP, transport, presentation, application, etc. It gives us the full picture."
"It provides us with complete visibility of every packet."
"You need a packet capture device to perform any type of network monitoring. It helps ensure that network overloads don't happen with alerts allowing for proactive decisions."
"With some APM solutions, it can take a long time to check a periodic report, but you can get all the necessary details quickly with AppResponse."
"When it comes to the ability to scale up the product, this is suitable for small medium and large environments,"
"The most valuable feature is performance monitoring."
"Riverbed's product is a superb product."
"Ability to see end to end user, application, server, and network response time and throughput data."
More Alluvio AppResponse pros
"To a certain extent, it is possible to save on the costs of the product."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
 

Cons

"Need to bring back the NetFlow module for AppResponse."
"The recent changes in corporate structure may have caused some decrease in support quality."
"If Alluvio AppResponse reduces its cost, it will be more beneficial for customers to monitor their application and network performance."
"The initial setup is straightforward, but you have to know a little about the product. It's not for everybody to just plug and play. If you know how the solution is implemented then it is straightforward."
"Integration between NPM and APM solutions would improve efficiency. There is no agent on the server site related to AppResponse."
"The reporting models need improvement as most of the time, we have to customize the reports manually."
"Alluvio AppResponse should improve its ability to expand across multiple operating systems."
"They need to better integrate with products and solutions from different vendors."
More Alluvio AppResponse cons
"The dashboard and graphics must be improved."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
 

Pricing and Cost Advice

"The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it."
"It is costly for small and medium businesses."
"The price is a little bit high, especially because we have to pay an import tax."
"The solution is no more expensive than other products."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
14%
Energy/Utilities Company
8%
Insurance Company
8%
Financial Services Firm
20%
Computer Software Company
14%
Manufacturing Company
12%
Retailer
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Riverbed SteelCentral AppResponse?
The most valuable feature of Alluvio AppResponse is the actual response time for measuring performance.
See all answers
What is your experience regarding pricing and costs for Riverbed SteelCentral AppResponse?
The pricing of Riverbed Alluvio AppResponse is really high. Very few customers buy Riverbed because many do not have the sufficient budget. Its pricing is comparatively higher than SolarWinds. Rive...
See all answers
What needs improvement with Riverbed SteelCentral AppResponse?
The reporting models need improvement as most of the time, we have to customize the reports manually. Additionally, a feature similar to SolarWinds AppStack, which provides a holistic view of the i...
See all answers
What do you like most about LightStep?
The UI is very intuitive.
See all answers
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
See all answers
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
See all answers
 

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Compared 20% of the time
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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
Alluvio AppResponse reportDownload Alluvio AppResponse product report
Buyer's Guide
ServiceNow Cloud Observability
March 2025
ServiceNow Cloud Observability reportDownload ServiceNow Cloud Observability product report
 

Also Known As

Riverbed AppResponse, OPNET SteelCentral AppResponse, ACE Live, OPNET, AppResponse Xpert
LightStep
 

Overview

Alluvio AppResponse provides fast packet capture and storage that feeds intelligent network and application analysis with fast troubleshooting workflows to speed problem diagnosis and resolution. AppResponse delivers full stack application analysis—from packets to web pages - enabling you observe all network and application interactions as they cross the wire, whether they are encrypted or not. Using powerful, flexible network and application analytics and workflows, AppResponse speeds problem diagnosis and resolution, helping you get to answers fast

Riverbed

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports. 

ServiceNow
 

Sample Customers

N11.com, OneMain Financial, China Bank, Halkbank, Kaust
InVision, Twilio, Lyft, Yext, DigitalOcean,
Buyer's Guide
Alluvio AppResponse vs. ServiceNow Cloud Observability
April 2025
Free Report: Alluvio AppResponse vs. ServiceNow Cloud Observability
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