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Amazon CloudWatch vs ManageEngine Log360 comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Amazon CloudWatch aids in monitoring, reducing manual work, and offers economic benefits with growing adoption during cloud migrations.
Sentiment score
6.5
ManageEngine Log360 enhanced ROI by improving threat detection, reducing manual effort, and centralizing log data for better decision-making.
Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks.
 

Customer Service

Sentiment score
7.4
Amazon CloudWatch support is praised for responsiveness and expertise, though experiences vary; users find documentation useful for self-resolving issues.
Sentiment score
6.9
ManageEngine Log360’s customer support is generally effective, responsive, and professional, with occasional delays in handling complex issues.
In recent years, due to business expansion, knowledge levels among support engineers seem to vary.
 

Scalability Issues

Sentiment score
7.7
Amazon CloudWatch is highly rated for its seamless scalability and efficient performance handling diverse logs and systems.
Sentiment score
6.7
ManageEngine Log360 is scalable for various organizational sizes, though some users report challenges with licensing and device support limitations.
Amazon CloudWatch's scalability is managed by AWS.
 

Stability Issues

Sentiment score
8.1
Amazon CloudWatch is reliable and stable, with minor delays in data display noted by some users, rating it highly.
Sentiment score
7.5
ManageEngine Log360 is generally stable and reliable, with minor issues tied to specific configurations or setups.
I sometimes notice slowness when Amazon CloudWatch agents are installed on machines with less capacity, causing me to use other monitoring tools.
 

Room For Improvement

Amazon CloudWatch users seek better integration, real-time monitoring, intuitive interfaces, and scalable solutions amid concerns over pricing and log issues.
ManageEngine Log360 requires enhancements in accuracy, cloud availability, integration, usability, stability, pricing, support, reporting, encryption, and automation.
Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features.
Amazon CloudWatch charges extra for custom metrics, which is a significant disadvantage.
 

Setup Cost

Amazon CloudWatch's pay-as-you-go pricing varies by usage, with costs from $25 to $350, plus storage fees.
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline.
 

Valuable Features

Amazon CloudWatch offers real-time monitoring, detailed metrics, and seamless AWS integration, appreciated for its scalability and user-friendly interface.
ManageEngine Log360 offers easy deployment, comprehensive reporting, centralized dashboards, threat detection, user-friendliness, and excellent support while ensuring scalability and stability.
Being an inbuilt solution from AWS, it saves time on installation, setup, and maintenance.
I like its filtering capability and its ability to give the cyber engine insights.
 

Categories and Ranking

Amazon CloudWatch
Ranking in Log Management
14th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
46
Ranking in other categories
Application Performance Monitoring (APM) and Observability (13th), Cloud Monitoring Software (10th)
ManageEngine Log360
Ranking in Log Management
21st
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Security Information and Event Management (SIEM) (20th), User Entity Behavior Analytics (UEBA) (10th)
 

Mindshare comparison

As of April 2025, in the Log Management category, the mindshare of Amazon CloudWatch is 1.9%, up from 1.0% compared to the previous year. The mindshare of ManageEngine Log360 is 1.0%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management
 

Featured Reviews

Rasanpreet Singh - PeerSpot reviewer
Reliable AWS monitoring and logging
The choice of logging solution should always be determined by the specific business requirements. It is crucial to align the logging strategy with what type of logs are needed and how they should be used. There are instances where we require custom solutions to retrieve logs, especially application logs that may not be easily accessible through CloudWatch or similar services. When we heavily rely on AWS native services, CloudWatch is indeed a robust choice. However, in certain scenarios, we might need integration capabilities with other tools, and if they can incorporate such features, it would enhance overall logging capabilities. I would rate it eight out of ten.
Julio Cesar De Faria Junior - PeerSpot reviewer
Real-time security management with potential for enhanced training materials
I use ManageEngine Log360 to manage company alerts. It is used in the security part, looking for issues in Active Directory and performing various tasks in Office 365 Using ManageEngine Log360 has been a significant improvement for our company because it consolidates multiple tools into a single…
report
Use our free recommendation engine to learn which Log Management solutions are best for your needs.
847,646 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
17%
Manufacturing Company
8%
University
5%
Computer Software Company
16%
Financial Services Firm
8%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline, which I see as a disadvantage given the price.
What needs improvement with Amazon CloudWatch?
Amazon CloudWatch charges extra for custom metrics, which is a significant disadvantage. Another aspect that needs improvement is the look and feel of custom dashboards, which currently do not matc...
What is your experience regarding pricing and costs for ManageEngine Log360?
The cost is medium. It is not very expensive and not very cheap. It seems to be a good price for the range of tools it provides.
What needs improvement with ManageEngine Log360?
While ManageEngine Log360 is a significant improvement, there could be enhancements in terms of integrating more user-friendly training materials and better deployment documentation.
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
First Mountain Bank, TRA, Citadel Group, OnPoint Financial Corp, Florida Dept. of Transportation
Find out what your peers are saying about Amazon CloudWatch vs. ManageEngine Log360 and other solutions. Updated: April 2025.
847,646 professionals have used our research since 2012.