Try our new research platform with insights from 80,000+ expert users

Appian Intelligent Contact Center vs Swift AI Copilot comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian Intelligent Contact ...
Ranking in CRM Customer Engagement Centers
26th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (19th)
Swift AI Copilot
Ranking in CRM Customer Engagement Centers
21st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the CRM Customer Engagement Centers category, the mindshare of Appian Intelligent Contact Center is 1.2%, up from 0.7% compared to the previous year. The mindshare of Swift AI Copilot is 1.6%. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers Market Share Distribution
ProductMarket Share (%)
Swift AI Copilot1.6%
Appian Intelligent Contact Center1.2%
Other97.2%
CRM Customer Engagement Centers
Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers. Updated: February 2026.
881,757 professionals have used our research since 2012.
 

Also Known As

Appian ICC, Appian for Customer Engagement
No data available
 

Overview

 

Sample Customers

Sprint, FLOWSERVE, USF, sunsuper
Information Not Available
Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers. Updated: February 2026.
881,757 professionals have used our research since 2012.