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Appian vs Control-M comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Appian enhances profits, reduces process time, achieving break-even in year one, with widespread adoption and demonstrated ROI.
Sentiment score
7.4
Control-M reduces long-term costs through automation, efficiency, better resource management, and enhanced integration, leading to workforce optimization.
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
The main return on investment with Helix Control-M has been a reduction in downtime and minimization of manual interventions, which has improved our operational efficiency.
You can run a million batch jobs or tasks at night when all of your highly skilled people are at home sleeping.
It has reduced the total cost of ownership by 30% to 40%.
 

Customer Service

Sentiment score
7.4
Appian's customer support is praised for efficiency and personalization but faces challenges with response times and complex issues.
Sentiment score
7.4
Control-M technical support is praised for responsiveness and expertise, despite rare criticisms for slow ticket processing and response delays.
Their customer service is responsive, and the team is very prompt for support.
The technical support is generally good.
Appian has a community where I can put my questions.
The technical support is very polite, helpful, and available 24/7.
If something fails at 3 AM in the morning, you need to fix it and get it back up and working really quickly.
They do not always provide timely support.
 

Scalability Issues

Sentiment score
7.4
Appian is scalable with expert setup, handling cloud configurations well, though hardware and complexity issues may impact performance.
Sentiment score
7.7
Control-M efficiently scales with minimal issues, handling extensive workloads, though resource enhancement is necessary for optimal cloud integration.
Initially, without much coding, I can easily handle five thousand records.
Appian is scalable, but it depends on how you build your applications.
It can absorb more workload wherever needed.
As the workload on Control-M increases, its scalability is much higher.
I would rate it a nine out of ten for scalability.
 

Stability Issues

Sentiment score
7.9
Appian is highly stable with 99.99% uptime; issues are mostly linked to development choices, while users commend its reliability.
Sentiment score
7.7
Control-M is stable and reliable, efficiently handling large workloads with regular updates and minimal disruptions.
It depends on how it has been designed and how it has been configured.
The downtime is higher compared to AWS.
The stability of the Helix Control-M solution is good.
 

Room For Improvement

Appian users want better UI customization, mobile flexibility, enterprise features, and integration, with improved scalability and reduced licensing costs.
Control-M users desire enhanced features, integration, reduced costs, seamless upgrades, better customization, and improved support and documentation.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages.
They could provide more documentation and tutorials to make the initial setup easier to understand.
There should be an automation system for developers to set it up more easily and quickly.
What they've done about scheduling, other people are still trying to figure out.
 

Setup Cost

Appian offers high-value, cost-effective cloud solutions with flexible licensing, competitive in specific regions, and affordable workload-based options.
Control-M's high pricing suits enterprises needing robust automation, but challenges smaller organizations with complexity and additional feature costs.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
Pricing is generally affordable, though some features cost a bit more.
The best cell phone will always be more expensive.
The pricing is moderate, not too low or too high compared to other solutions.
 

Valuable Features

Appian offers low-code development, intuitive interfaces, and BPMN 2.0 compliance, enhancing application deployment, workflow management, and business process automation.
Control-M excels in automation, integration, and user interface, enhancing workflow management with scheduling, file transfer, and API capabilities.
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
It is easy for me to define the process and create configurable workflows.
I can create tables, perform database-related activities, and create multiple tables.
Automation is more advanced, deployment is fast, and version control has been simplified.
The user interface is comprehensive and lets me view all my jobs on one page, monitor everything, and access the job history.
Control-M provides workflow orchestration, including scheduling, deploying, managing, and monitoring workflows.
 

Categories and Ranking

Appian
Ranking in Process Automation
6th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
62
Ranking in other categories
Business Process Management (BPM) (7th), Rapid Application Development Software (5th), Low-Code Development Platforms (4th), Process Mining (6th)
Control-M
Ranking in Process Automation
3rd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
121
Ranking in other categories
Managed File Transfer (MFT) (4th), Workload Automation (1st)
 

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of Appian is 6.9%, down from 10.9% compared to the previous year. The mindshare of Control-M is 4.5%, up from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Srimanta Pandit - PeerSpot reviewer
Flexible, improves operational efficiency, and reduces the time taken to complete processes
The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.
Pedro Fuentes - PeerSpot reviewer
Cost-effective, excellent support, and centralized access and control
They have a department that handles requests for enhancements. I talked to Control-M guys back in October or November when they had a gathering here in Atlanta. We talked about not being able to go back in history in Helix Control-M for more than two weeks. We submitted a request for enhancement. They told us that they are working on it, and they are thinking of expanding that to 30 days. We would like to see it expand to 90 days, but they are working on it. In Control-M, we were able to go back 180 days, but that was on-prem. The storage of that data was on our own servers. We know that storage is money, and we do not expect them to store that much of the data, but at least 30 to 60 days seem proper.
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Top Industries

By visitors reading reviews
Educational Organization
28%
Financial Services Firm
16%
Computer Software Company
10%
Government
6%
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about Control-M?
First of all, the shift from manual to automation has been valuable. We have a tool that can automate.
 

Comparisons

 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Control M
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
CARFAX, Tampa General Hospital, Navistar, Amadeus, Raymond James, Railinc
Find out what your peers are saying about Appian vs. Control-M and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.