ARIS BPA vs iServer comparison

Software AG and Orbus Software are both solutions in the Business Process Design category. Software AG is ranked #5 with an average rating of 8.3, while Orbus Software is ranked #12 with an average rating of 8.4. Software AG holds a 7.7% mindshare in BPD, compared to Orbus Software’s 1.6% mindshare. Additionally, 88% of Software AG users are willing to recommend the solution, compared to 85% of Orbus Software users who would recommend it.

ARIS BPA

Read 66 ARIS BPA reviews

4,623 Views
3,766 Comparison Views

88% willing to recommend

iServer

Read 18 iServer reviews

1,766 Views
773 Comparison Views

85% willing to recommend

ARIS BPA

iServer

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

ARIS BPA and iServer are leading solutions in business process analysis. ARIS BPA gains an edge due to its extensive enterprise modeling features and integration capabilities, while iServer's strength lies in its ease of use complementing Microsoft Office integration.

Features: ARIS BPA provides comprehensive tools like EPC modeling and simulation, notable for an all-encompassing view of enterprise architecture. Its support for various integrations enhances process documentation and analysis. iServer offers seamless integration with Microsoft Office, intuitive use for document management, and workflow alignment with Office tools, making it user-friendly for organizations heavily invested in Microsoft products.

Room for Improvement: ARIS BPA could improve its complexity and lack of a real-time workflow engine, while its limited API support poses integration challenges. iServer could enhance its modeling capabilities and data visualization, as well as address performance issues. Both platforms can benefit from more intuitive user interfaces and streamlined integration features.

Ease of Deployment and Customer Service: ARIS BPA supports flexible deployment options including Hybrid Cloud and on-premises, receiving mixed reviews on customer service but with strong community support. iServer, offering various deployment methods except hybrid, is noted for reasonable support but may require vendor assistance for complex problems, with potential delays.

Pricing and ROI: ARIS BPA, though perceived as expensive, offers high value for large enterprises due to its features and integration capabilities, with a complex licensing model. iServer is considered more cost-effective, with a generally lower price point, appealing to organizations seeking budget-friendly solutions. The return on investment is substantial for both, enhancing process understanding and operational efficiency.

To learn more, read our detailed ARIS BPA vs. iServer Report (Updated: April 2025).

Buyer's Guide

ARIS BPA vs. iServer

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ARIS BPA

Ranking in Business Process Design

5th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (7th)

iServer

Ranking in Business Process Design

12th

Average Rating

7.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (7th)

Mindshare comparison

As of May 2025, in the Business Process Design category, the mindshare of ARIS BPA is 7.7%, down from 9.2% compared to the previous year. The mindshare of iServer is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Design

Featured Reviews

Libor Černý

Process manager at a insurance company with 5,001-10,000 employees

I can usually find an answer to my issue on ARIS Community

From the start, there were some difficulties on how to create outputs since there wasn't a repository tool in version 6. However, in version 7, there has been a tool for creating standards for a company, and that tool has been very intuitive. While I have been using this tool for several years, other people just starting to use it find the learning curve steep. This tool is very robust and accommodates many roles, where people can participate from compliance, IT designers, etc. This can create problems for users who have no experience with similar tools. It took me a year before I felt comfortable with this tool, because when I came from university it was the first or second tool that I worked on. It took me a year to run every feature or use it for every possibility since this tool is very robust. We sometimes have to create the link to the server and the repository twice because it is deleted once for some unknown reason. Though, this is not a big problem. There should be a more intuitive tool when creating reports.

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Antonios Lazanakis

Senior IT Solution Architect at a financial services firm with 10,001+ employees

Flexible, easy to use, and easy to import data

We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ARIS Reporting – Helps download valuable content from the tool in multiple formats."

"The solution has come up with a web portal that makes it easy to model and show to clients."

"Objects can be reused across different BPMNs and processes, so we can design new processes quicker and easier."

"If you ever tried to draw a picture in a browser app or with a cloud service, it is normally a painful death. ARIS works perfectly on diagrams in the browser, so I was excited. I like it because there have been so many bad experiences in the past with drawing or doing something in a browser. Normally, it's always painful because it's coded badly. With ARIS, it is really well-implemented. It's simple."

"We also have relationships specified with our IT systems and our organizational chart. That makes it possible to analyze things from the systems point of view and regarding the organizational part of the company. It all comes together in one tool and that is what gives us the most value at the moment."

"The shared repository allows for cross-functional cooperation instead of doing things in a silo. You can operate cross-functionally and really work end-to-end, instead of dividing everything up on a functional basis."

"The technical support is good."

"The stability of the ARIS BPM platform is quite good. The nice thing about it is the central database, where we can use all of our data. We can even manage users."

More ARIS BPA pros

"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."

"I have to think less with this solution. It's simple."

"iServer has valuable features for workflow and document management."

"The product has a valuable customized model."

"iServer is a very flexible platform for defining your own enterprise architecture model."

"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."

"The solution is easily modified to suit your needs."

"It has helped having data lineage in the business cluster, which is used as control artifacts."

More iServer pros

Cons

"Areas for improvement include sales, prospecting, shopping, customer service, after-sales (claims and advice for the client), and all processes pertaining to customer loyalty."

"I would like the possibility to use real data. In other words, it can use this system to integrate with others that are operating directing with users like clients, employs, and others."

"I believe the solutions BPM tools are not very good and need improvements."

"The user interface could be more intuitive and better designed."

"The tool needs to improve its support since they take long to respond."

"The solution's processes are huge and it is not easy to get an overview of how things work. It needs to improve the interface. I would like to see the product include a better overview of processes and improve search."

"With ARIS BPM, the script creation is quite cumbersome. With version ten, we needed our developers to do scripting."

"Displaying role allocation matrix models in ARIS Connect needs improvement."

More ARIS BPA cons

"The product is more expensive than Spark."

"It runs relatively slowly."

"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."

"We could allocate permissions to use only specific components to the users rather than the entire instance."

"The migration tool needs to be included in the main package, and not as a separate license."

"It definitely needs help to improve the visual aspect of the solution."

"Cannot see which activities are control activities."

"I haven't used this solution long enough to know what areas could be improved."

More iServer cons

Pricing and Cost Advice

"The solution has a fair price for the value it delivers."

"ARIS BPA is too costly from a licensing perspective."

"Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay."

"Their license model is really difficult to understand, and licenses are quite expensive."

"Prices are high. However, they are worth it if the organization utilizes the tool to its full potential."

"This is absolutely not the cheapest solution in the market, but for large companies, the price is fine."

"The setup cost and pricing depend on the license (Modeler, Viewer, Administrator)."

"The tool is expensive."

More ARIS BPA pricing and cost advice

"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."

"The solution is cheaper than its competitors."

"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."

"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."

"The product has a moderate pricing."

"The price of iServer is reasonable compared to other solutions."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

11%

Manufacturing Company

11%

Government

Educational Organization

28%

Financial Services Firm

14%

Government

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ARIS BPA?

The most valuable features of ARIS BPA are its flexibility and reporting.

See all answers

What is your experience regarding pricing and costs for ARIS BPA?

Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay.

See all answers

What needs improvement with ARIS BPA?

I find it difficult to access the database as I want with direct querying. I must write scripts, which requires specific knowledge. Software AG could improve this by making the database more open. ...

See all answers

What do you like most about iServer?

iServer has valuable features for workflow and document management.

See all answers

What needs improvement with iServer?

iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...

See all answers

What is your primary use case for iServer?

We use iServer to establish an enterprise architecture function in our organization.

See all answers

Comparisons

SAP Signavio Process Manager vs ARIS BPA

Compared 25% of the time

ADONIS vs ARIS BPA

Compared 10% of the time

Camunda vs ARIS BPA

Compared 7% of the time

Visio vs ARIS BPA

Compared 6% of the time

Visual Paradigm vs ARIS BPA

Compared 2% of the time

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LeanIX vs iServer

Compared 25% of the time

OrbusInfinity vs iServer

Compared 17% of the time

Sparx Systems Enterprise Architect vs iServer

Compared 15% of the time

BiZZdesign HoriZZon vs iServer

Compared 8% of the time

Visio vs iServer

Compared 6% of the time

More iServer Competitors

Product Reports

Buyer's Guide

ARIS BPA

May 2025

Download ARIS BPA product report

Buyer's Guide

Enterprise Architecture Management

May 2025

Download iServer product report

Also Known As

ARIS, ARIS BPM

No data available

Overview

ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

What makes the difference?

The most comprehensive platform for process excellence in the market
Easy to use
Covers business & IT architecture from all angles
Full flexibility and >100 diagram types
Customer-driven development based on best practices
Strong partner ecosystem

ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

Software AG

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

Orbus Software

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard

Buyer's Guide

ARIS BPA vs. iServer

April 2025

Free Report: ARIS BPA vs. iServer

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