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OrbusInfinity vs iServer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.3
Customer service is praised for responsiveness and helpfulness, with high satisfaction ratings and a desire for localized support.
No sentiment score available
 

Room For Improvement

Sentiment score
4.3
iServer needs UI and performance improvements, enhanced integration, better licensing, data modeling, customization, security, and visualization capabilities.
No sentiment score available
 

Scalability Issues

Sentiment score
7.9
iServer is scalable for diverse organizations, efficiently supporting teams of various sizes, with minimal performance concerns affecting scalability.
No sentiment score available
 

Setup Cost

Sentiment score
5.8
iServer's pricing varies with commitment duration, starting at $13K, making it feasible mainly for larger enterprises.
No sentiment score available
 

Stability Issues

Sentiment score
8.5
iServer is highly rated for stability and seamless Visio integration, with emphasis on synchronization, permissions, and user training.
No sentiment score available
 

Valuable Features

Sentiment score
8.2
iServer's features include process modeling, Microsoft Office integration, customization, and SharePoint compatibility, enhancing enterprise architecture efficiency and ease of use.
No sentiment score available
 

Categories and Ranking

iServer
Ranking in Enterprise Architecture Management
7th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Business Process Design (14th)
OrbusInfinity
Ranking in Enterprise Architecture Management
15th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
2
Ranking in other categories
IT Service Management (ITSM) (21st)
 

Mindshare comparison

As of November 2024, in the Enterprise Architecture Management category, the mindshare of iServer is 4.4%, down from 4.6% compared to the previous year. The mindshare of OrbusInfinity is 1.9%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Architecture Management
 

Featured Reviews

Antonios Lazanakis - PeerSpot reviewer
Flexible, easy to use, and easy to import data
We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…
Kenneth Igiri - PeerSpot reviewer
Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform
The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us. We've had some issues with the integration between Visio and iServer because sometimes the add-in that allows you to do that integration takes a lot of memory and then your Visio crashes. However, I've not experienced this issue for some time, so it was probably fixed in the recent version. Also, if I copy a large amount of data and I want to copy from one Visio file to another, I have had a case where it suddenly just closes Visio without saving. So, that integration could be more smooth. There should be ease of integration with other systems in our environment such as SysAid. I understand that there is an integration to ServiceNow, but we use SysAid. We need to be able to say that when there's an incident that impacts or requires a change in a particular component, ServiceNow or SysAid should be able to communicate to Orbus that this component is about to change. Similarly, when it comes to discovery or when a new architecture change has happened in the enterprise, we should be able to detect the change in the baseline Enterprise Architecture. There should be such advanced automation. The visibility of our models is limited to those to whom we have assigned licenses. I would've loved it if everyone in the organization could at least see the diagrams. The licensing should be there for those who need to make updates or changes.
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Top Industries

By visitors reading reviews
Educational Organization
37%
Financial Services Firm
11%
Government
10%
Computer Software Company
6%
Government
19%
Financial Services Firm
10%
Insurance Company
9%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about iServer?
iServer has valuable features for workflow and document management.
What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
What do you like most about OrbusInfinity?
I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make ...
What is your experience regarding pricing and costs for OrbusInfinity?
It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I wo...
What needs improvement with OrbusInfinity?
The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to...
 

Comparisons

 

Overview

 

Sample Customers

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
Information Not Available
Find out what your peers are saying about OrbusInfinity vs. iServer and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.